Busad 110 - Human Relations in Business » Fall 2020 » Chapter 1 Quiz

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Question #1
Interpersonal skills are quite important because they enable you to
A.   cover up for deficiencies in technical skills.
B.   become successful in business without working so hard.
C.   trick people into believing that you are competent.
D.   connect with other people leading to business success.
Question #2
A competency related to soft skills is
A.   developing software for measuring employee attitudes.
B.   conducting an inventory of employee theft.
C.   being able to accurately interpret other people's emotions.
D.   statistically analyzing employee turnover.
Question #3
Which one of the following is not a specific competency related to soft skills?
A.   examining a person's Internet history to look for credit problems
B.   avoiding negative gossip
C.   being able to cooperate with others to meet objectives (teamwork)
D.   being able to accurately interpret other people's emotions
Question #4
The difference between soft skills and hard skills refers to the distinction between
A.   intellectual and mechanical skills.
B.   interpersonal and technical skills.
C.   personal and job-related skills.
D.   irrelevant and relevant skills.
Question #5
Conrad has a specific goal related to his job as a police detective, so he is likely to
A.   decrease his performance.
B.   improve his performance.
C.   forget the purpose of being a police detective.
D.   question why he became a police detective.
Question #6
Sara sets the stretch goal of increasing her productivity on evaluating claims forms by 20 percent, meaning that
A.   her chances of increasing productivity by 20 percent are quite small.
B.   she will have to improve her motivation to even try to attain the 20 percent.
C.   it will be quite easy for her to attain the 20 percent improvement.
D.   with some concentrated effort she can reach the 20 percent.
Question #7
Troy establishes the following goal: "I am going to be a great success in my job next year." The biggest flaw in his goal is that it.
A.   is not specific enough.
B.   will not stretch him.
C.   is too negative.
D.   is set for different time periods.
Question #8
Ashley, a customer service supervisor, has high self-efficacy. She is therefore more likely to think that her goal of becoming a CEO is
A.   too mercenary.
B.   too people-oriented.
C.   realistic.
D.   ridiculous.
Question #9
Charlie is applying the model for improving interpersonal skills to become a better listener. He assesses reality by
A.   observing how well interviewers on television listen to their guests
B.   asking a few people how good his listening skills are right now.
C.   conducting an Internet search of the feasibility of improving listening skills.
D.   doing research on how well listening contributes to career success.
Question #10
An example of an action plan to help Jack become more patient would be for him to
A.   figure out how far he is from his goal of being more patient.
B.   receive counseling about his impatience.
C.   ask friends if he is really impatient.
D.   set a goal of becoming more patient.

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