Busad 110 - Human Relations in Business » Fall 2020 » Chapter 3 and 4 Quiz

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Question #1
A major purpose of feedback in interpersonal communication is to
A.   size up the climate for communication.
B.   prevent noise from taking place.
C.   make the sender appear more impressive.
D.   know whether a message has been received and understood.
Question #2
The two dimensions of using interpersonal communication to build relationships are
A.   dominant-subordinate, and cold-warm.
B.   interest-disinterest, and honest-dishonest.
C.   happy-unhappy, and extraversion-introversion.
D.   assertive-aggressive, and passive-assertive.
Question #3
Brandy and Melissa are warm acquaintances, so when they communicate, they
A.   presume a relationship of equals.
B.   emphasize nonverbal rather than verbal communication.
C.   are likely to compete to subordinate.
D.   are likely to compete to dominate.
Question #4
The purpose of nonverbal communication is to
A.   clarify the spoken word.
B.   convey the feeling behind the message.
C.   repeat the spoken word.
D.   prevent the spoken word from being interpreted too literally.
Question #5
Bruce, a manufacturing supervisor, sends a mixed message (in the technical meaning of the term - nonverbal) to his group members when he
A.   arrives fifteen minutes late to a meeting he is holding to discuss the importance of promptness.
B.   wants to increase both quality and quantity of the group's output.
C.   speaks mostly English and some Spanish during the meeting.
D.   tells the group that he likes some of what the group is accomplishing but not every thing.
Question #6
The aspect of nonverbal communication offering the clearest indication of interpersonal attitudes is
A.   gestures.
B.   posture.
C.   facial expressions.
D.   interpersonal distance.
Question #7
A study of over 100 speeches given by business executives indicated that, in terms of impact, the sound of the speaker's voice
A.   had one-half the impact of the content of the message.
B.   had twice the impact of the content of the message.
C.   was a determining factor in terms of whether the raters would even listen to the message.
D.   was irrelevant so long as it was not squeaky or too low.
Question #8
Supervisor Barney often consults his iPhone while coaching people in his department. Most employees are likely to think that Barney
A.   dislikes being a supervisor.
B.   cares about them enough to electronically record their conversation.
C.   does not think they are very important.
D.   is on the fast track to the executive suite.
Question #9
Which one of the following characteristics of a message is the least likely to encounter barriers?
A.   clashes with the receiver's mental set
B.   factual
C.   emotionally arousing
D.   complex
Question #10
Dora, a customer care supervisor, is highly trusted within her company. So when Dora sends a spoken or written message to work associates, her message
A.   is likely to be misunderstood because so few people in business are honest.
B.   will most likely encounter barriers because trust is not valued in customer care.
C.   will most likely be received with defensiveness from associates who themselves are dishonest.
D.   has a good chance of being received as intended.

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