Busad 110 - Human Relations in Business » Fall 2020 » Chapter 3 and 4 Quiz

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Question #1
A major purpose of feedback in interpersonal communication is to
A.   size up the climate for communication.
B.   prevent noise from taking place.
C.   make the sender appear more impressive.
D.   know whether a message has been received and understood.
Question #2
The two dimensions of using interpersonal communication to build relationships are
A.   dominant-subordinate, and cold-warm.
B.   interest-disinterest, and honest-dishonest.
C.   assertive-aggressive, and passive-assertive.
D.   happy-unhappy, and extraversion-introversion.
Question #3
Brandy and Melissa are warm acquaintances, so when they communicate, they
A.   are likely to compete to dominate.
B.   presume a relationship of equals.
C.   emphasize nonverbal rather than verbal communication.
D.   are likely to compete to subordinate.
Question #4
The purpose of nonverbal communication is to
A.   convey the feeling behind the message.
B.   repeat the spoken word.
C.   clarify the spoken word.
D.   prevent the spoken word from being interpreted too literally.
Question #5
Bruce, a manufacturing supervisor, sends a mixed message (in the technical meaning of the term - nonverbal) to his group members when he
A.   speaks mostly English and some Spanish during the meeting.
B.   tells the group that he likes some of what the group is accomplishing but not every thing.
C.   wants to increase both quality and quantity of the group's output.
D.   arrives fifteen minutes late to a meeting he is holding to discuss the importance of promptness.
Question #6
The aspect of nonverbal communication offering the clearest indication of interpersonal attitudes is
A.   posture.
B.   gestures.
C.   facial expressions.
D.   interpersonal distance.
Question #7
A study of over 100 speeches given by business executives indicated that, in terms of impact, the sound of the speaker's voice
A.   had one-half the impact of the content of the message.
B.   was irrelevant so long as it was not squeaky or too low.
C.   was a determining factor in terms of whether the raters would even listen to the message.
D.   had twice the impact of the content of the message.
Question #8
Supervisor Barney often consults his iPhone while coaching people in his department. Most employees are likely to think that Barney
A.   is on the fast track to the executive suite.
B.   dislikes being a supervisor.
C.   does not think they are very important.
D.   cares about them enough to electronically record their conversation.
Question #9
Which one of the following characteristics of a message is the least likely to encounter barriers?
A.   factual
B.   clashes with the receiver's mental set
C.   complex
D.   emotionally arousing
Question #10
Dora, a customer care supervisor, is highly trusted within her company. So when Dora sends a spoken or written message to work associates, her message
A.   will most likely encounter barriers because trust is not valued in customer care.
B.   has a good chance of being received as intended.
C.   is likely to be misunderstood because so few people in business are honest.
D.   will most likely be received with defensiveness from associates who themselves are dishonest.

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