Busad 110 - Human Relations in Business » Fall 2020 » Chapter 3 and 4 Quiz

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Question #1
A major purpose of feedback in interpersonal communication is to
A.   prevent noise from taking place.
B.   know whether a message has been received and understood.
C.   size up the climate for communication.
D.   make the sender appear more impressive.
Question #2
The two dimensions of using interpersonal communication to build relationships are
A.   assertive-aggressive, and passive-assertive.
B.   dominant-subordinate, and cold-warm.
C.   happy-unhappy, and extraversion-introversion.
D.   interest-disinterest, and honest-dishonest.
Question #3
Brandy and Melissa are warm acquaintances, so when they communicate, they
A.   emphasize nonverbal rather than verbal communication.
B.   are likely to compete to dominate.
C.   are likely to compete to subordinate.
D.   presume a relationship of equals.
Question #4
The purpose of nonverbal communication is to
A.   repeat the spoken word.
B.   convey the feeling behind the message.
C.   prevent the spoken word from being interpreted too literally.
D.   clarify the spoken word.
Question #5
Bruce, a manufacturing supervisor, sends a mixed message (in the technical meaning of the term - nonverbal) to his group members when he
A.   speaks mostly English and some Spanish during the meeting.
B.   tells the group that he likes some of what the group is accomplishing but not every thing.
C.   wants to increase both quality and quantity of the group's output.
D.   arrives fifteen minutes late to a meeting he is holding to discuss the importance of promptness.
Question #6
The aspect of nonverbal communication offering the clearest indication of interpersonal attitudes is
A.   gestures.
B.   interpersonal distance.
C.   facial expressions.
D.   posture.
Question #7
A study of over 100 speeches given by business executives indicated that, in terms of impact, the sound of the speaker's voice
A.   had one-half the impact of the content of the message.
B.   was irrelevant so long as it was not squeaky or too low.
C.   was a determining factor in terms of whether the raters would even listen to the message.
D.   had twice the impact of the content of the message.
Question #8
Supervisor Barney often consults his iPhone while coaching people in his department. Most employees are likely to think that Barney
A.   dislikes being a supervisor.
B.   cares about them enough to electronically record their conversation.
C.   is on the fast track to the executive suite.
D.   does not think they are very important.
Question #9
Which one of the following characteristics of a message is the least likely to encounter barriers?
A.   emotionally arousing
B.   factual
C.   complex
D.   clashes with the receiver's mental set
Question #10
Dora, a customer care supervisor, is highly trusted within her company. So when Dora sends a spoken or written message to work associates, her message
A.   will most likely be received with defensiveness from associates who themselves are dishonest.
B.   has a good chance of being received as intended.
C.   will most likely encounter barriers because trust is not valued in customer care.
D.   is likely to be misunderstood because so few people in business are honest.

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