Busad 110 - Human Relations in Business » Fall 2020 » Chapter 5 and 6 Quiz

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Question #1
When in a vehicle with a coworker during working hours and you are driving, a positive interpersonal skill would be to
A.   send the person with you a text message, just for fun.
B.   make repeated calls, using hands-free equipment.
C.   avoid using your cell phone for calls or text messaging.
D.   use your cell phone only when you have stopped your vehicle for a red light or stop sign.
Question #2
A most likely sign of dependence on a smartphone is
A.   wearing only clothing that has a built-in pouch for a phone.
B.   including your phone number on your business card and résumé.
C.   continuous holding of the phone even when not in use.
D.   keeping the phone in a briefcase or handbag.
Question #3
A recommended way of demonstrating positive interpersonal skills through social networking is to
A.   show loyalty by making gracious comments about your employer.
B.   invite anybody you can find to be a friend or follower.
C.   blitz managers in the company with flattering messages.
D.   lower your level of writing skills to that of the silliest bloggers.
Question #4
A major human relations challenge in using presentation technology is to
A.   maintain a human presence while still making effective use of the technology.
B.   get the projector to work without swearing.
C.   find one good joke to fit each slide.
D.   gain acceptance for the idea of presentation technology.
Question #5
Louise has some very bad news to deliver to a work associate, so she should
A.   send an e-mail with a black border.
B.   deliver the message in person.
C.   use an emoticon symbolizing a frown in her e-mail.
D.   send him or her an instant message with an urgent tag.
Question #6
With a true team, the skills of members
A.   are complementary.
B.   duplicate each other's.
C.   are opposite to those of the leader.
D.   are rated on a one-to-ten scale.
Question #7
A study of the communication patterns of members of a productive team revealed that
A.   talking in loud, abrasive tones facilitated group productivity.
B.   face-to-face communication was the most valuable for team purposes.
C.   nonverbal communication proved to be ineffective.
D.   sending text messages to each other produced the best results.
Question #8
Groupthink takes place because group members
A.   attempt to avoid conformity.
B.   strive extra hard to achieve consensus (everyone accepts the decision).
C.   dislike individual problem solving.
D.   have feelings of inferiority.
Question #9
Suzy often occupies the creative problem solver role in a group, so she emphasizes
A.   challenging faulty ideas.
B.   solving difficult problems.
C.   conducting research.
D.   achieving harmony.
Question #10
An important suggestion for criticizing another person on the job is to
A.   criticize the person, not the work.
B.   criticize the work, not the person.
C.   make jokes about the other person's problems.
D.   disguise the criticism so it appears to be a compliment.

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