Busad 110 - Human Relations in Business » Fall 2020 » Chapter 5 and 6 Quiz

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Question #1
When in a vehicle with a coworker during working hours and you are driving, a positive interpersonal skill would be to
A.   send the person with you a text message, just for fun.
B.   use your cell phone only when you have stopped your vehicle for a red light or stop sign.
C.   make repeated calls, using hands-free equipment.
D.   avoid using your cell phone for calls or text messaging.
Question #2
A most likely sign of dependence on a smartphone is
A.   keeping the phone in a briefcase or handbag.
B.   wearing only clothing that has a built-in pouch for a phone.
C.   including your phone number on your business card and résumé.
D.   continuous holding of the phone even when not in use.
Question #3
A recommended way of demonstrating positive interpersonal skills through social networking is to
A.   show loyalty by making gracious comments about your employer.
B.   invite anybody you can find to be a friend or follower.
C.   blitz managers in the company with flattering messages.
D.   lower your level of writing skills to that of the silliest bloggers.
Question #4
A major human relations challenge in using presentation technology is to
A.   get the projector to work without swearing.
B.   maintain a human presence while still making effective use of the technology.
C.   find one good joke to fit each slide.
D.   gain acceptance for the idea of presentation technology.
Question #5
Louise has some very bad news to deliver to a work associate, so she should
A.   send him or her an instant message with an urgent tag.
B.   deliver the message in person.
C.   send an e-mail with a black border.
D.   use an emoticon symbolizing a frown in her e-mail.
Question #6
With a true team, the skills of members
A.   are complementary.
B.   are rated on a one-to-ten scale.
C.   are opposite to those of the leader.
D.   duplicate each other's.
Question #7
A study of the communication patterns of members of a productive team revealed that
A.   face-to-face communication was the most valuable for team purposes.
B.   sending text messages to each other produced the best results.
C.   nonverbal communication proved to be ineffective.
D.   talking in loud, abrasive tones facilitated group productivity.
Question #8
Groupthink takes place because group members
A.   attempt to avoid conformity.
B.   dislike individual problem solving.
C.   strive extra hard to achieve consensus (everyone accepts the decision).
D.   have feelings of inferiority.
Question #9
Suzy often occupies the creative problem solver role in a group, so she emphasizes
A.   challenging faulty ideas.
B.   achieving harmony.
C.   solving difficult problems.
D.   conducting research.
Question #10
An important suggestion for criticizing another person on the job is to
A.   criticize the person, not the work.
B.   disguise the criticism so it appears to be a compliment.
C.   criticize the work, not the person.
D.   make jokes about the other person's problems.

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