Busad 110 - Human Relations in Business » Fall 2020 » Chapter 5 and 6 Quiz

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Question #1
When in a vehicle with a coworker during working hours and you are driving, a positive interpersonal skill would be to
A.   send the person with you a text message, just for fun.
B.   avoid using your cell phone for calls or text messaging.
C.   make repeated calls, using hands-free equipment.
D.   use your cell phone only when you have stopped your vehicle for a red light or stop sign.
Question #2
A most likely sign of dependence on a smartphone is
A.   including your phone number on your business card and résumé.
B.   wearing only clothing that has a built-in pouch for a phone.
C.   keeping the phone in a briefcase or handbag.
D.   continuous holding of the phone even when not in use.
Question #3
A recommended way of demonstrating positive interpersonal skills through social networking is to
A.   blitz managers in the company with flattering messages.
B.   invite anybody you can find to be a friend or follower.
C.   lower your level of writing skills to that of the silliest bloggers.
D.   show loyalty by making gracious comments about your employer.
Question #4
A major human relations challenge in using presentation technology is to
A.   gain acceptance for the idea of presentation technology.
B.   find one good joke to fit each slide.
C.   get the projector to work without swearing.
D.   maintain a human presence while still making effective use of the technology.
Question #5
Louise has some very bad news to deliver to a work associate, so she should
A.   use an emoticon symbolizing a frown in her e-mail.
B.   send an e-mail with a black border.
C.   send him or her an instant message with an urgent tag.
D.   deliver the message in person.
Question #6
With a true team, the skills of members
A.   are opposite to those of the leader.
B.   are complementary.
C.   are rated on a one-to-ten scale.
D.   duplicate each other's.
Question #7
A study of the communication patterns of members of a productive team revealed that
A.   nonverbal communication proved to be ineffective.
B.   talking in loud, abrasive tones facilitated group productivity.
C.   sending text messages to each other produced the best results.
D.   face-to-face communication was the most valuable for team purposes.
Question #8
Groupthink takes place because group members
A.   strive extra hard to achieve consensus (everyone accepts the decision).
B.   attempt to avoid conformity.
C.   have feelings of inferiority.
D.   dislike individual problem solving.
Question #9
Suzy often occupies the creative problem solver role in a group, so she emphasizes
A.   conducting research.
B.   achieving harmony.
C.   solving difficult problems.
D.   challenging faulty ideas.
Question #10
An important suggestion for criticizing another person on the job is to
A.   criticize the work, not the person.
B.   make jokes about the other person's problems.
C.   criticize the person, not the work.
D.   disguise the criticism so it appears to be a compliment.

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