Busad 110 - Human Relations in Business » Fall 2020 » Chapter 5 and 6 Quiz

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Question #1
When in a vehicle with a coworker during working hours and you are driving, a positive interpersonal skill would be to
A.   avoid using your cell phone for calls or text messaging.
B.   use your cell phone only when you have stopped your vehicle for a red light or stop sign.
C.   make repeated calls, using hands-free equipment.
D.   send the person with you a text message, just for fun.
Question #2
A most likely sign of dependence on a smartphone is
A.   continuous holding of the phone even when not in use.
B.   keeping the phone in a briefcase or handbag.
C.   wearing only clothing that has a built-in pouch for a phone.
D.   including your phone number on your business card and résumé.
Question #3
A recommended way of demonstrating positive interpersonal skills through social networking is to
A.   lower your level of writing skills to that of the silliest bloggers.
B.   show loyalty by making gracious comments about your employer.
C.   invite anybody you can find to be a friend or follower.
D.   blitz managers in the company with flattering messages.
Question #4
A major human relations challenge in using presentation technology is to
A.   gain acceptance for the idea of presentation technology.
B.   maintain a human presence while still making effective use of the technology.
C.   find one good joke to fit each slide.
D.   get the projector to work without swearing.
Question #5
Louise has some very bad news to deliver to a work associate, so she should
A.   use an emoticon symbolizing a frown in her e-mail.
B.   send an e-mail with a black border.
C.   deliver the message in person.
D.   send him or her an instant message with an urgent tag.
Question #6
With a true team, the skills of members
A.   are complementary.
B.   duplicate each other's.
C.   are rated on a one-to-ten scale.
D.   are opposite to those of the leader.
Question #7
A study of the communication patterns of members of a productive team revealed that
A.   sending text messages to each other produced the best results.
B.   face-to-face communication was the most valuable for team purposes.
C.   nonverbal communication proved to be ineffective.
D.   talking in loud, abrasive tones facilitated group productivity.
Question #8
Groupthink takes place because group members
A.   strive extra hard to achieve consensus (everyone accepts the decision).
B.   dislike individual problem solving.
C.   have feelings of inferiority.
D.   attempt to avoid conformity.
Question #9
Suzy often occupies the creative problem solver role in a group, so she emphasizes
A.   achieving harmony.
B.   challenging faulty ideas.
C.   solving difficult problems.
D.   conducting research.
Question #10
An important suggestion for criticizing another person on the job is to
A.   criticize the work, not the person.
B.   make jokes about the other person's problems.
C.   disguise the criticism so it appears to be a compliment.
D.   criticize the person, not the work.

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