Busad 110 - Human Relations in Business » Fall 2020 » Chapter 5 and 6 Quiz

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Question #1
When in a vehicle with a coworker during working hours and you are driving, a positive interpersonal skill would be to
A.   make repeated calls, using hands-free equipment.
B.   send the person with you a text message, just for fun.
C.   use your cell phone only when you have stopped your vehicle for a red light or stop sign.
D.   avoid using your cell phone for calls or text messaging.
Question #2
A most likely sign of dependence on a smartphone is
A.   keeping the phone in a briefcase or handbag.
B.   including your phone number on your business card and résumé.
C.   wearing only clothing that has a built-in pouch for a phone.
D.   continuous holding of the phone even when not in use.
Question #3
A recommended way of demonstrating positive interpersonal skills through social networking is to
A.   show loyalty by making gracious comments about your employer.
B.   blitz managers in the company with flattering messages.
C.   lower your level of writing skills to that of the silliest bloggers.
D.   invite anybody you can find to be a friend or follower.
Question #4
A major human relations challenge in using presentation technology is to
A.   gain acceptance for the idea of presentation technology.
B.   maintain a human presence while still making effective use of the technology.
C.   get the projector to work without swearing.
D.   find one good joke to fit each slide.
Question #5
Louise has some very bad news to deliver to a work associate, so she should
A.   send him or her an instant message with an urgent tag.
B.   use an emoticon symbolizing a frown in her e-mail.
C.   deliver the message in person.
D.   send an e-mail with a black border.
Question #6
With a true team, the skills of members
A.   are opposite to those of the leader.
B.   duplicate each other's.
C.   are rated on a one-to-ten scale.
D.   are complementary.
Question #7
A study of the communication patterns of members of a productive team revealed that
A.   face-to-face communication was the most valuable for team purposes.
B.   nonverbal communication proved to be ineffective.
C.   sending text messages to each other produced the best results.
D.   talking in loud, abrasive tones facilitated group productivity.
Question #8
Groupthink takes place because group members
A.   strive extra hard to achieve consensus (everyone accepts the decision).
B.   dislike individual problem solving.
C.   have feelings of inferiority.
D.   attempt to avoid conformity.
Question #9
Suzy often occupies the creative problem solver role in a group, so she emphasizes
A.   conducting research.
B.   challenging faulty ideas.
C.   achieving harmony.
D.   solving difficult problems.
Question #10
An important suggestion for criticizing another person on the job is to
A.   disguise the criticism so it appears to be a compliment.
B.   make jokes about the other person's problems.
C.   criticize the work, not the person.
D.   criticize the person, not the work.

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