Busad 110 - Human Relations in Business » Fall 2020 » Chapter 5 and 6 Quiz

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Question #1
When in a vehicle with a coworker during working hours and you are driving, a positive interpersonal skill would be to
A.   use your cell phone only when you have stopped your vehicle for a red light or stop sign.
B.   avoid using your cell phone for calls or text messaging.
C.   make repeated calls, using hands-free equipment.
D.   send the person with you a text message, just for fun.
Question #2
A most likely sign of dependence on a smartphone is
A.   including your phone number on your business card and résumé.
B.   keeping the phone in a briefcase or handbag.
C.   continuous holding of the phone even when not in use.
D.   wearing only clothing that has a built-in pouch for a phone.
Question #3
A recommended way of demonstrating positive interpersonal skills through social networking is to
A.   blitz managers in the company with flattering messages.
B.   show loyalty by making gracious comments about your employer.
C.   invite anybody you can find to be a friend or follower.
D.   lower your level of writing skills to that of the silliest bloggers.
Question #4
A major human relations challenge in using presentation technology is to
A.   maintain a human presence while still making effective use of the technology.
B.   get the projector to work without swearing.
C.   find one good joke to fit each slide.
D.   gain acceptance for the idea of presentation technology.
Question #5
Louise has some very bad news to deliver to a work associate, so she should
A.   deliver the message in person.
B.   use an emoticon symbolizing a frown in her e-mail.
C.   send an e-mail with a black border.
D.   send him or her an instant message with an urgent tag.
Question #6
With a true team, the skills of members
A.   duplicate each other's.
B.   are opposite to those of the leader.
C.   are complementary.
D.   are rated on a one-to-ten scale.
Question #7
A study of the communication patterns of members of a productive team revealed that
A.   talking in loud, abrasive tones facilitated group productivity.
B.   sending text messages to each other produced the best results.
C.   nonverbal communication proved to be ineffective.
D.   face-to-face communication was the most valuable for team purposes.
Question #8
Groupthink takes place because group members
A.   have feelings of inferiority.
B.   attempt to avoid conformity.
C.   strive extra hard to achieve consensus (everyone accepts the decision).
D.   dislike individual problem solving.
Question #9
Suzy often occupies the creative problem solver role in a group, so she emphasizes
A.   conducting research.
B.   challenging faulty ideas.
C.   achieving harmony.
D.   solving difficult problems.
Question #10
An important suggestion for criticizing another person on the job is to
A.   disguise the criticism so it appears to be a compliment.
B.   criticize the work, not the person.
C.   criticize the person, not the work.
D.   make jokes about the other person's problems.

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