Busad 110 - Human Relations in Business » Fall 2020 » Chapter 9 and 10 Quiz

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Question #1
Conflict occurs whenever
A.   you are experiencing stress.
B.   two sets of demands are incompatible.
C.   you deal with coworkers.
D.   your job is demanding.
Question #2
An important company initiative for helping employees reduce work-life conflict is to offer
A.   anger-management training.
B.   flexible working hours.
C.   early retirement with severance pay.
D.   company-sponsored medical insurance.
Question #3
Linda, a labor relations specialist, wants each side to leave the negotiating table well satisfied. Linda is best advised to use which style of conflict management?
A.   sharing
B.   competitive
C.   collaborative (win-win)
D.   accommodative
Question #4
In quid pro quo sexual harassment, the harassed person
A.   gets even with harasser by harassing him or her.
B.   is intimidated with sexually-toned language.
C.   loses out because of refusal to grant a sexual favor.
D.   receives favorable treatment because of refusal to grant a sexual favor.
Question #5
Sexual harassment is said to be an expression of power because
A.   sexual harassers are usually physically strong people.
B.   the harasser often has more formal power than the person harassed.
C.   showing pornography in the workplace is usually done by powerful executives.
D.   the harassed person often feels powerful for being a victim.
Question #6
Leadership in the workplace is mostly concerned with
A.   taking care of business transactions.
B.   disciplining group members.
C.   influencing and persuading others.
D.   controlling and giving orders.
Question #7
Leadership passion often reflects itself in the leader
A.   playing video games for a diversion.
B.   having a relentless drive to get work accomplished.
C.   pursuing external rewards such as stock options.
D.   disciplining employees who are late for work.
Question #8
A sense of humor is particularly valuable in the workplace because it
A.   takes some power away from leaders.
B.   is a good substitute for low wages.
C.   helps defuse hostility.
D.   increases tension, thus preventing workers from becoming too relaxed.
Question #9
Research suggests that high-performing teams typically have a leader who
A.   makes all the important decisions.
B.   is so laid back he or she is barely noticed.
C.   shares the leadership.
D.   provides most of the technical expertise needed by the team.
Question #10
A recommended way of developing your leadership potential is to
A.   allow your leader to make a mistake.
B.   help your leader lead.
C.   be self-confident enough to ignore feedback about your traits and behaviors.
D.   aim for leadership breakthroughs and minimize small acts of leadership.

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