Busad 110 - Human Relations in Business » Fall 2020 » Chapter 9 and 10 Quiz

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Question #1
Conflict occurs whenever
A.   you are experiencing stress.
B.   two sets of demands are incompatible.
C.   you deal with coworkers.
D.   your job is demanding.
Question #2
An important company initiative for helping employees reduce work-life conflict is to offer
A.   anger-management training.
B.   early retirement with severance pay.
C.   flexible working hours.
D.   company-sponsored medical insurance.
Question #3
Linda, a labor relations specialist, wants each side to leave the negotiating table well satisfied. Linda is best advised to use which style of conflict management?
A.   collaborative (win-win)
B.   competitive
C.   accommodative
D.   sharing
Question #4
In quid pro quo sexual harassment, the harassed person
A.   gets even with harasser by harassing him or her.
B.   loses out because of refusal to grant a sexual favor.
C.   receives favorable treatment because of refusal to grant a sexual favor.
D.   is intimidated with sexually-toned language.
Question #5
Sexual harassment is said to be an expression of power because
A.   showing pornography in the workplace is usually done by powerful executives.
B.   sexual harassers are usually physically strong people.
C.   the harassed person often feels powerful for being a victim.
D.   the harasser often has more formal power than the person harassed.
Question #6
Leadership in the workplace is mostly concerned with
A.   controlling and giving orders.
B.   disciplining group members.
C.   influencing and persuading others.
D.   taking care of business transactions.
Question #7
Leadership passion often reflects itself in the leader
A.   pursuing external rewards such as stock options.
B.   playing video games for a diversion.
C.   having a relentless drive to get work accomplished.
D.   disciplining employees who are late for work.
Question #8
A sense of humor is particularly valuable in the workplace because it
A.   increases tension, thus preventing workers from becoming too relaxed.
B.   takes some power away from leaders.
C.   helps defuse hostility.
D.   is a good substitute for low wages.
Question #9
Research suggests that high-performing teams typically have a leader who
A.   is so laid back he or she is barely noticed.
B.   provides most of the technical expertise needed by the team.
C.   shares the leadership.
D.   makes all the important decisions.
Question #10
A recommended way of developing your leadership potential is to
A.   be self-confident enough to ignore feedback about your traits and behaviors.
B.   help your leader lead.
C.   allow your leader to make a mistake.
D.   aim for leadership breakthroughs and minimize small acts of leadership.

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