Busad 110 - Human Relations in Business » Fall 2020 » Chapter 9 and 10 Quiz

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Question #1
Conflict occurs whenever
A.   you deal with coworkers.
B.   your job is demanding.
C.   you are experiencing stress.
D.   two sets of demands are incompatible.
Question #2
An important company initiative for helping employees reduce work-life conflict is to offer
A.   early retirement with severance pay.
B.   flexible working hours.
C.   company-sponsored medical insurance.
D.   anger-management training.
Question #3
Linda, a labor relations specialist, wants each side to leave the negotiating table well satisfied. Linda is best advised to use which style of conflict management?
A.   sharing
B.   collaborative (win-win)
C.   competitive
D.   accommodative
Question #4
In quid pro quo sexual harassment, the harassed person
A.   is intimidated with sexually-toned language.
B.   loses out because of refusal to grant a sexual favor.
C.   gets even with harasser by harassing him or her.
D.   receives favorable treatment because of refusal to grant a sexual favor.
Question #5
Sexual harassment is said to be an expression of power because
A.   the harasser often has more formal power than the person harassed.
B.   showing pornography in the workplace is usually done by powerful executives.
C.   the harassed person often feels powerful for being a victim.
D.   sexual harassers are usually physically strong people.
Question #6
Leadership in the workplace is mostly concerned with
A.   taking care of business transactions.
B.   influencing and persuading others.
C.   disciplining group members.
D.   controlling and giving orders.
Question #7
Leadership passion often reflects itself in the leader
A.   having a relentless drive to get work accomplished.
B.   playing video games for a diversion.
C.   disciplining employees who are late for work.
D.   pursuing external rewards such as stock options.
Question #8
A sense of humor is particularly valuable in the workplace because it
A.   helps defuse hostility.
B.   increases tension, thus preventing workers from becoming too relaxed.
C.   is a good substitute for low wages.
D.   takes some power away from leaders.
Question #9
Research suggests that high-performing teams typically have a leader who
A.   makes all the important decisions.
B.   provides most of the technical expertise needed by the team.
C.   shares the leadership.
D.   is so laid back he or she is barely noticed.
Question #10
A recommended way of developing your leadership potential is to
A.   aim for leadership breakthroughs and minimize small acts of leadership.
B.   help your leader lead.
C.   allow your leader to make a mistake.
D.   be self-confident enough to ignore feedback about your traits and behaviors.

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