Busad 110 - Human Relations in Business » Fall 2020 » Chapter 9 and 10 Quiz

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Question #1
Conflict occurs whenever
A.   you are experiencing stress.
B.   your job is demanding.
C.   two sets of demands are incompatible.
D.   you deal with coworkers.
Question #2
An important company initiative for helping employees reduce work-life conflict is to offer
A.   anger-management training.
B.   company-sponsored medical insurance.
C.   early retirement with severance pay.
D.   flexible working hours.
Question #3
Linda, a labor relations specialist, wants each side to leave the negotiating table well satisfied. Linda is best advised to use which style of conflict management?
A.   competitive
B.   collaborative (win-win)
C.   sharing
D.   accommodative
Question #4
In quid pro quo sexual harassment, the harassed person
A.   gets even with harasser by harassing him or her.
B.   loses out because of refusal to grant a sexual favor.
C.   receives favorable treatment because of refusal to grant a sexual favor.
D.   is intimidated with sexually-toned language.
Question #5
Sexual harassment is said to be an expression of power because
A.   the harassed person often feels powerful for being a victim.
B.   sexual harassers are usually physically strong people.
C.   the harasser often has more formal power than the person harassed.
D.   showing pornography in the workplace is usually done by powerful executives.
Question #6
Leadership in the workplace is mostly concerned with
A.   controlling and giving orders.
B.   influencing and persuading others.
C.   taking care of business transactions.
D.   disciplining group members.
Question #7
Leadership passion often reflects itself in the leader
A.   disciplining employees who are late for work.
B.   playing video games for a diversion.
C.   pursuing external rewards such as stock options.
D.   having a relentless drive to get work accomplished.
Question #8
A sense of humor is particularly valuable in the workplace because it
A.   takes some power away from leaders.
B.   is a good substitute for low wages.
C.   increases tension, thus preventing workers from becoming too relaxed.
D.   helps defuse hostility.
Question #9
Research suggests that high-performing teams typically have a leader who
A.   is so laid back he or she is barely noticed.
B.   shares the leadership.
C.   makes all the important decisions.
D.   provides most of the technical expertise needed by the team.
Question #10
A recommended way of developing your leadership potential is to
A.   aim for leadership breakthroughs and minimize small acts of leadership.
B.   help your leader lead.
C.   allow your leader to make a mistake.
D.   be self-confident enough to ignore feedback about your traits and behaviors.

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