Busad 110 - Human Relations in Business » Fall 2020 » Chapter 9 and 10 Quiz

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Question #1
Conflict occurs whenever
A.   two sets of demands are incompatible.
B.   your job is demanding.
C.   you deal with coworkers.
D.   you are experiencing stress.
Question #2
An important company initiative for helping employees reduce work-life conflict is to offer
A.   flexible working hours.
B.   anger-management training.
C.   company-sponsored medical insurance.
D.   early retirement with severance pay.
Question #3
Linda, a labor relations specialist, wants each side to leave the negotiating table well satisfied. Linda is best advised to use which style of conflict management?
A.   sharing
B.   competitive
C.   accommodative
D.   collaborative (win-win)
Question #4
In quid pro quo sexual harassment, the harassed person
A.   loses out because of refusal to grant a sexual favor.
B.   receives favorable treatment because of refusal to grant a sexual favor.
C.   gets even with harasser by harassing him or her.
D.   is intimidated with sexually-toned language.
Question #5
Sexual harassment is said to be an expression of power because
A.   the harasser often has more formal power than the person harassed.
B.   the harassed person often feels powerful for being a victim.
C.   sexual harassers are usually physically strong people.
D.   showing pornography in the workplace is usually done by powerful executives.
Question #6
Leadership in the workplace is mostly concerned with
A.   controlling and giving orders.
B.   disciplining group members.
C.   taking care of business transactions.
D.   influencing and persuading others.
Question #7
Leadership passion often reflects itself in the leader
A.   pursuing external rewards such as stock options.
B.   disciplining employees who are late for work.
C.   playing video games for a diversion.
D.   having a relentless drive to get work accomplished.
Question #8
A sense of humor is particularly valuable in the workplace because it
A.   takes some power away from leaders.
B.   is a good substitute for low wages.
C.   helps defuse hostility.
D.   increases tension, thus preventing workers from becoming too relaxed.
Question #9
Research suggests that high-performing teams typically have a leader who
A.   provides most of the technical expertise needed by the team.
B.   shares the leadership.
C.   makes all the important decisions.
D.   is so laid back he or she is barely noticed.
Question #10
A recommended way of developing your leadership potential is to
A.   allow your leader to make a mistake.
B.   aim for leadership breakthroughs and minimize small acts of leadership.
C.   be self-confident enough to ignore feedback about your traits and behaviors.
D.   help your leader lead.

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