Busad 110 - Human Relations in Business » Fall 2020 » Chapter 9 and 10 Quiz

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Question #1
Conflict occurs whenever
A.   two sets of demands are incompatible.
B.   you deal with coworkers.
C.   you are experiencing stress.
D.   your job is demanding.
Question #2
An important company initiative for helping employees reduce work-life conflict is to offer
A.   early retirement with severance pay.
B.   flexible working hours.
C.   company-sponsored medical insurance.
D.   anger-management training.
Question #3
Linda, a labor relations specialist, wants each side to leave the negotiating table well satisfied. Linda is best advised to use which style of conflict management?
A.   sharing
B.   collaborative (win-win)
C.   accommodative
D.   competitive
Question #4
In quid pro quo sexual harassment, the harassed person
A.   loses out because of refusal to grant a sexual favor.
B.   gets even with harasser by harassing him or her.
C.   receives favorable treatment because of refusal to grant a sexual favor.
D.   is intimidated with sexually-toned language.
Question #5
Sexual harassment is said to be an expression of power because
A.   the harasser often has more formal power than the person harassed.
B.   showing pornography in the workplace is usually done by powerful executives.
C.   the harassed person often feels powerful for being a victim.
D.   sexual harassers are usually physically strong people.
Question #6
Leadership in the workplace is mostly concerned with
A.   controlling and giving orders.
B.   influencing and persuading others.
C.   disciplining group members.
D.   taking care of business transactions.
Question #7
Leadership passion often reflects itself in the leader
A.   having a relentless drive to get work accomplished.
B.   playing video games for a diversion.
C.   disciplining employees who are late for work.
D.   pursuing external rewards such as stock options.
Question #8
A sense of humor is particularly valuable in the workplace because it
A.   is a good substitute for low wages.
B.   helps defuse hostility.
C.   increases tension, thus preventing workers from becoming too relaxed.
D.   takes some power away from leaders.
Question #9
Research suggests that high-performing teams typically have a leader who
A.   provides most of the technical expertise needed by the team.
B.   shares the leadership.
C.   makes all the important decisions.
D.   is so laid back he or she is barely noticed.
Question #10
A recommended way of developing your leadership potential is to
A.   allow your leader to make a mistake.
B.   help your leader lead.
C.   be self-confident enough to ignore feedback about your traits and behaviors.
D.   aim for leadership breakthroughs and minimize small acts of leadership.

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