Busad 110 - Human Relations in Business » Fall 2020 » Chapter 9 and 10 Quiz

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Question #1
Conflict occurs whenever
A.   you deal with coworkers.
B.   you are experiencing stress.
C.   two sets of demands are incompatible.
D.   your job is demanding.
Question #2
An important company initiative for helping employees reduce work-life conflict is to offer
A.   anger-management training.
B.   flexible working hours.
C.   company-sponsored medical insurance.
D.   early retirement with severance pay.
Question #3
Linda, a labor relations specialist, wants each side to leave the negotiating table well satisfied. Linda is best advised to use which style of conflict management?
A.   collaborative (win-win)
B.   sharing
C.   competitive
D.   accommodative
Question #4
In quid pro quo sexual harassment, the harassed person
A.   receives favorable treatment because of refusal to grant a sexual favor.
B.   gets even with harasser by harassing him or her.
C.   loses out because of refusal to grant a sexual favor.
D.   is intimidated with sexually-toned language.
Question #5
Sexual harassment is said to be an expression of power because
A.   showing pornography in the workplace is usually done by powerful executives.
B.   the harasser often has more formal power than the person harassed.
C.   the harassed person often feels powerful for being a victim.
D.   sexual harassers are usually physically strong people.
Question #6
Leadership in the workplace is mostly concerned with
A.   taking care of business transactions.
B.   influencing and persuading others.
C.   disciplining group members.
D.   controlling and giving orders.
Question #7
Leadership passion often reflects itself in the leader
A.   disciplining employees who are late for work.
B.   playing video games for a diversion.
C.   pursuing external rewards such as stock options.
D.   having a relentless drive to get work accomplished.
Question #8
A sense of humor is particularly valuable in the workplace because it
A.   increases tension, thus preventing workers from becoming too relaxed.
B.   is a good substitute for low wages.
C.   helps defuse hostility.
D.   takes some power away from leaders.
Question #9
Research suggests that high-performing teams typically have a leader who
A.   shares the leadership.
B.   provides most of the technical expertise needed by the team.
C.   makes all the important decisions.
D.   is so laid back he or she is barely noticed.
Question #10
A recommended way of developing your leadership potential is to
A.   aim for leadership breakthroughs and minimize small acts of leadership.
B.   allow your leader to make a mistake.
C.   help your leader lead.
D.   be self-confident enough to ignore feedback about your traits and behaviors.

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