Busad 110 - Human Relations in Business » Fall 2020 » Chapter 9 and 10 Quiz

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Question #1
Conflict occurs whenever
A.   you are experiencing stress.
B.   you deal with coworkers.
C.   your job is demanding.
D.   two sets of demands are incompatible.
Question #2
An important company initiative for helping employees reduce work-life conflict is to offer
A.   early retirement with severance pay.
B.   anger-management training.
C.   flexible working hours.
D.   company-sponsored medical insurance.
Question #3
Linda, a labor relations specialist, wants each side to leave the negotiating table well satisfied. Linda is best advised to use which style of conflict management?
A.   sharing
B.   competitive
C.   accommodative
D.   collaborative (win-win)
Question #4
In quid pro quo sexual harassment, the harassed person
A.   is intimidated with sexually-toned language.
B.   gets even with harasser by harassing him or her.
C.   receives favorable treatment because of refusal to grant a sexual favor.
D.   loses out because of refusal to grant a sexual favor.
Question #5
Sexual harassment is said to be an expression of power because
A.   the harasser often has more formal power than the person harassed.
B.   the harassed person often feels powerful for being a victim.
C.   sexual harassers are usually physically strong people.
D.   showing pornography in the workplace is usually done by powerful executives.
Question #6
Leadership in the workplace is mostly concerned with
A.   controlling and giving orders.
B.   influencing and persuading others.
C.   disciplining group members.
D.   taking care of business transactions.
Question #7
Leadership passion often reflects itself in the leader
A.   playing video games for a diversion.
B.   having a relentless drive to get work accomplished.
C.   disciplining employees who are late for work.
D.   pursuing external rewards such as stock options.
Question #8
A sense of humor is particularly valuable in the workplace because it
A.   is a good substitute for low wages.
B.   increases tension, thus preventing workers from becoming too relaxed.
C.   takes some power away from leaders.
D.   helps defuse hostility.
Question #9
Research suggests that high-performing teams typically have a leader who
A.   makes all the important decisions.
B.   shares the leadership.
C.   is so laid back he or she is barely noticed.
D.   provides most of the technical expertise needed by the team.
Question #10
A recommended way of developing your leadership potential is to
A.   allow your leader to make a mistake.
B.   aim for leadership breakthroughs and minimize small acts of leadership.
C.   help your leader lead.
D.   be self-confident enough to ignore feedback about your traits and behaviors.

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