Busad 110 - Human Relations in Business » Fall 2020 » Midterm Exam
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Question #1
The term individual differences refers to the fact that
A.
many individuals have personality problems.
B.
members of the same group behave approximately the same.
C.
many individuals have intellectual problems.
D.
members of the same group often behave quite differently.
Question #2
A major purpose of feedback in interpersonal communication is to
A.
make the sender appear more impressive.
B.
prevent noise from taking place.
C.
size up the climate for communication.
D.
know whether a message has been received and understood.
Question #3
When in a vehicle with a coworker during working hours and you are driving, a positive interpersonal skill would be to
A.
send the person with you a text message, just for fun.
B.
make repeated calls, using hands-free equipment.
C.
use your cell phone only when you have stopped your vehicle for a red light or stop sign.
D.
avoid using your cell phone for calls or text messaging.
Question #4
During decision making, a blind spot will often lead to
A.
distorted vision and impaired judgment.
B.
an over-emphasis on rational analysis.
C.
multiple analyses of the alternatives.
D.
hesitancy in coming to a conclusion.
Question #5
Dora, a customer care supervisor, is highly trusted within her company. So when Dora sends a spoken or written message to work associates, her message
A.
has a good chance of being received as intended.
B.
will most likely be received with defensiveness from associates who themselves are dishonest.
C.
is likely to be misunderstood because so few people in business are honest.
D.
will most likely encounter barriers because trust is not valued in customer care.
Question #6
An important suggestion for criticizing another person on the job is to
A.
disguise the criticism so it appears to be a compliment.
B.
criticize the person, not the work.
C.
criticize the work, not the person.
D.
make jokes about the other person's problems.
Question #7
An important goal of a diversity training program is to
A.
market products to ethnic groups more effectively.
B.
help employees deal more effectively with people of different cultures.
C.
achieve minority hiring quotas.
D.
move women and minorities into managerial positions more quickly.
Question #8
A recommended way of developing your leadership potential is to
A.
aim for leadership breakthroughs and minimize small acts of leadership.
B.
allow your leader to make a mistake.
C.
help your leader lead.
D.
be self-confident enough to ignore feedback about your traits and behaviors.
Question #9
The two dimensions of using interpersonal communication to build relationships are
A.
interest-disinterest, and honest-dishonest.
B.
assertive-aggressive, and passive-assertive.
C.
happy-unhappy, and extraversion-introversion.
D.
dominant-subordinate, and cold-warm.
Question #10
A most likely sign of dependence on a smartphone is
A.
keeping the phone in a briefcase or handbag.
B.
continuous holding of the phone even when not in use.
C.
wearing only clothing that has a built-in pouch for a phone.
D.
including your phone number on your business card and résumé.
Question #11
An advantage of group problem solving is that if often leads to
A.
more rapid decisions than individual problem solving.
B.
better acceptance of the decision.
C.
political approaches to decision making.
D.
low commitment to implementing the decision.
Question #12
A recommended way of demonstrating positive interpersonal skills through social networking is to
A.
invite anybody you can find to be a friend or follower.
B.
blitz managers in the company with flattering messages.
C.
lower your level of writing skills to that of the silliest bloggers.
D.
show loyalty by making gracious comments about your employer.
Question #13
In brainstorming, how should the group handle a seemingly outlandish idea?
A.
Ask that it be put in writing.
B.
Welcome it.
C.
Loudly discourage its originator.
D.
Ask for clarification
Question #14
The name of this class is
A.
Human Relations in Business
B.
Human resource management
C.
Helping people get along better
D.
Human Resourcefulness in Business
Question #15
The purpose of nonverbal communication is to
A.
convey the feeling behind the message.
B.
repeat the spoken word.
C.
clarify the spoken word.
D.
prevent the spoken word from being interpreted too literally.
Question #16
A major human relations challenge in using presentation technology is to
A.
gain acceptance for the idea of presentation technology.
B.
maintain a human presence while still making effective use of the technology.
C.
find one good joke to fit each slide.
D.
get the projector to work without swearing.
Question #17
A consequence noted of stand-up meetings is that participants are likely to
A.
be more alert.
B.
be more charitable toward ineffective members.
C.
think that the meeting is not serious.
D.
wind up sitting on the floor after a few minutes.
Question #18
In quid pro quo sexual harassment, the harassed person
A.
receives favorable treatment because of refusal to grant a sexual favor.
B.
loses out because of refusal to grant a sexual favor.
C.
gets even with harasser by harassing him or her.
D.
is intimidated with sexually-toned language.
Question #19
Bruce, a manufacturing supervisor, sends a mixed message (in the technical meaning of the term - nonverbal) to his group members when he
A.
wants to increase both quality and quantity of the group's output.
B.
tells the group that he likes some of what the group is accomplishing but not every thing.
C.
arrives fifteen minutes late to a meeting he is holding to discuss the importance of promptness.
D.
speaks mostly English and some Spanish during the meeting.
Question #20
Louise has some very bad news to deliver to a work associate, so she should
A.
deliver the message in person.
B.
send an e-mail with a black border.
C.
use an emoticon symbolizing a frown in her e-mail.
D.
send him or her an instant message with an urgent tag.
Question #21
How does your professor spell her name?
A.
Sally Ponzu
B.
Sofia Poseidon
C.
Sophia Possidon
D.
Sonia Passon
Question #22
Sexual harassment is said to be an expression of power because
A.
sexual harassers are usually physically strong people.
B.
the harasser often has more formal power than the person harassed.
C.
showing pornography in the workplace is usually done by powerful executives.
D.
the harassed person often feels powerful for being a victim.
Question #23
Jody says, "I feel great about myself, and I feel that I am wonderful." She is expressing her
A.
self-monitoring.
B.
self-doubts.
C.
self-concept.
D.
self-esteem.
Question #24
The aspect of nonverbal communication offering the clearest indication of interpersonal attitudes is
A.
gestures.
B.
posture.
C.
facial expressions.
D.
interpersonal distance.
Question #25
The true meaning of valuing diversity is to
A.
establish quotas for hiring and promoting minority group members.
B.
respect and enjoy a wide range of cultural and individual differences.
C.
tolerate and treat fairly people from many different groups.
D.
be able to joke about how others are different than you.
Question #26
Leadership in the workplace is mostly concerned with
A.
controlling and giving orders.
B.
influencing and persuading others.
C.
taking care of business transactions.
D.
disciplining group members.
Question #27
A study of over 100 speeches given by business executives indicated that, in terms of impact, the sound of the speaker's voice
A.
was irrelevant so long as it was not squeaky or too low.
B.
had twice the impact of the content of the message.
C.
was a determining factor in terms of whether the raters would even listen to the message.
D.
had one-half the impact of the content of the message.
Question #28
A study of the communication patterns of members of a productive team revealed that
A.
talking in loud, abrasive tones facilitated group productivity.
B.
face-to-face communication was the most valuable for team purposes.
C.
sending text messages to each other produced the best results.
D.
nonverbal communication proved to be ineffective.
Question #29
Larry wants to be politically correct, so when introducing Janis Stewart, the vice president of marketing in his company to friends at a party, he says, "I would like you to meet Janis Stewart,
A.
our vice president of marketing."
B.
the highest placed girl in our company."
C.
our woman vice president of marketing."
D.
one of the best female minds in marketing."
Question #30
Leadership passion often reflects itself in the leader
A.
having a relentless drive to get work accomplished.
B.
playing video games for a diversion.
C.
disciplining employees who are late for work.
D.
pursuing external rewards such as stock options.
Question #31
Supervisor Barney often consults his iPhone while coaching people in his department. Most employees are likely to think that Barney
A.
cares about them enough to electronically record their conversation.
B.
dislikes being a supervisor.
C.
is on the fast track to the executive suite.
D.
does not think they are very important.
Question #32
Groupthink takes place because group members
A.
have feelings of inferiority.
B.
dislike individual problem solving.
C.
strive extra hard to achieve consensus (everyone accepts the decision).
D.
attempt to avoid conformity.
Question #33
A particularly sensitive part of cross-cultural differences in etiquette is to observe
A.
whether or not it is appropriate to say "Thank you."
B.
what type of physical touching is acceptable.
C.
whether or not a smile is appropriate.
D.
to what extent your clothing should match that of the work associate from the other culture.
Question #34
A sense of humor is particularly valuable in the workplace because it
A.
takes some power away from leaders.
B.
helps defuse hostility.
C.
is a good substitute for low wages.
D.
increases tension, thus preventing workers from becoming too relaxed.
Question #35
Which one of the following characteristics of a message is the least likely to encounter barriers?
A.
complex
B.
emotionally arousing
C.
clashes with the receiver's mental set
D.
factual
Question #36
Suzy often occupies the creative problem solver role in a group, so she emphasizes
A.
achieving harmony.
B.
solving difficult problems.
C.
challenging faulty ideas.
D.
conducting research.
Question #37
A subtle concern about overcoming potential cross-cultural communication barriers is that certain
A.
shades of finger nail paint might be offensive to members of another culture.
B.
key words might be unacceptable in the other culture.
C.
hair styles may offend people in the other culture.
D.
types of smiles might be offensive.
Question #38
Research suggests that high-performing teams typically have a leader who
A.
provides most of the technical expertise needed by the team.
B.
makes all the important decisions.
C.
shares the leadership.
D.
is so laid back he or she is barely noticed.
Question #39
A competency related to soft skills is
A.
developing software for measuring employee attitudes.
B.
conducting an inventory of employee theft.
C.
statistically analyzing employee turnover.
D.
being able to accurately interpret other people's emotions.
Question #40
The difference between soft skills and hard skills refers to the distinction between
A.
irrelevant and relevant skills.
B.
intellectual and mechanical skills.
C.
personal and job-related skills.
D.
interpersonal and technical skills.
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