Busad 110 - Human Relations in Business » Fall 2020 » Midterm Exam
Need help with your exam preparation?
Get Answers to this exam for $6 USD.
Get Answers to all exams in [ Busad 110 - Human Relations in Business ] course for $25 USD.
Existing Quiz Clients Login here
Question #1
The term individual differences refers to the fact that
A.
many individuals have personality problems.
B.
many individuals have intellectual problems.
C.
members of the same group often behave quite differently.
D.
members of the same group behave approximately the same.
Question #2
A major purpose of feedback in interpersonal communication is to
A.
know whether a message has been received and understood.
B.
make the sender appear more impressive.
C.
size up the climate for communication.
D.
prevent noise from taking place.
Question #3
When in a vehicle with a coworker during working hours and you are driving, a positive interpersonal skill would be to
A.
avoid using your cell phone for calls or text messaging.
B.
make repeated calls, using hands-free equipment.
C.
send the person with you a text message, just for fun.
D.
use your cell phone only when you have stopped your vehicle for a red light or stop sign.
Question #4
During decision making, a blind spot will often lead to
A.
multiple analyses of the alternatives.
B.
hesitancy in coming to a conclusion.
C.
an over-emphasis on rational analysis.
D.
distorted vision and impaired judgment.
Question #5
Dora, a customer care supervisor, is highly trusted within her company. So when Dora sends a spoken or written message to work associates, her message
A.
has a good chance of being received as intended.
B.
will most likely encounter barriers because trust is not valued in customer care.
C.
is likely to be misunderstood because so few people in business are honest.
D.
will most likely be received with defensiveness from associates who themselves are dishonest.
Question #6
An important suggestion for criticizing another person on the job is to
A.
make jokes about the other person's problems.
B.
disguise the criticism so it appears to be a compliment.
C.
criticize the work, not the person.
D.
criticize the person, not the work.
Question #7
An important goal of a diversity training program is to
A.
move women and minorities into managerial positions more quickly.
B.
market products to ethnic groups more effectively.
C.
achieve minority hiring quotas.
D.
help employees deal more effectively with people of different cultures.
Question #8
A recommended way of developing your leadership potential is to
A.
aim for leadership breakthroughs and minimize small acts of leadership.
B.
be self-confident enough to ignore feedback about your traits and behaviors.
C.
allow your leader to make a mistake.
D.
help your leader lead.
Question #9
The two dimensions of using interpersonal communication to build relationships are
A.
happy-unhappy, and extraversion-introversion.
B.
interest-disinterest, and honest-dishonest.
C.
dominant-subordinate, and cold-warm.
D.
assertive-aggressive, and passive-assertive.
Question #10
A most likely sign of dependence on a smartphone is
A.
keeping the phone in a briefcase or handbag.
B.
continuous holding of the phone even when not in use.
C.
wearing only clothing that has a built-in pouch for a phone.
D.
including your phone number on your business card and résumé.
Question #11
An advantage of group problem solving is that if often leads to
A.
better acceptance of the decision.
B.
more rapid decisions than individual problem solving.
C.
low commitment to implementing the decision.
D.
political approaches to decision making.
Question #12
A recommended way of demonstrating positive interpersonal skills through social networking is to
A.
blitz managers in the company with flattering messages.
B.
show loyalty by making gracious comments about your employer.
C.
invite anybody you can find to be a friend or follower.
D.
lower your level of writing skills to that of the silliest bloggers.
Question #13
In brainstorming, how should the group handle a seemingly outlandish idea?
A.
Welcome it.
B.
Loudly discourage its originator.
C.
Ask that it be put in writing.
D.
Ask for clarification
Question #14
The name of this class is
A.
Helping people get along better
B.
Human Resourcefulness in Business
C.
Human Relations in Business
D.
Human resource management
Question #15
The purpose of nonverbal communication is to
A.
convey the feeling behind the message.
B.
clarify the spoken word.
C.
repeat the spoken word.
D.
prevent the spoken word from being interpreted too literally.
Question #16
A major human relations challenge in using presentation technology is to
A.
maintain a human presence while still making effective use of the technology.
B.
get the projector to work without swearing.
C.
gain acceptance for the idea of presentation technology.
D.
find one good joke to fit each slide.
Question #17
A consequence noted of stand-up meetings is that participants are likely to
A.
be more charitable toward ineffective members.
B.
be more alert.
C.
wind up sitting on the floor after a few minutes.
D.
think that the meeting is not serious.
Question #18
In quid pro quo sexual harassment, the harassed person
A.
loses out because of refusal to grant a sexual favor.
B.
is intimidated with sexually-toned language.
C.
gets even with harasser by harassing him or her.
D.
receives favorable treatment because of refusal to grant a sexual favor.
Question #19
Bruce, a manufacturing supervisor, sends a mixed message (in the technical meaning of the term - nonverbal) to his group members when he
A.
speaks mostly English and some Spanish during the meeting.
B.
wants to increase both quality and quantity of the group's output.
C.
arrives fifteen minutes late to a meeting he is holding to discuss the importance of promptness.
D.
tells the group that he likes some of what the group is accomplishing but not every thing.
Question #20
Louise has some very bad news to deliver to a work associate, so she should
A.
use an emoticon symbolizing a frown in her e-mail.
B.
send him or her an instant message with an urgent tag.
C.
deliver the message in person.
D.
send an e-mail with a black border.
Question #21
How does your professor spell her name?
A.
Sofia Poseidon
B.
Sophia Possidon
C.
Sonia Passon
D.
Sally Ponzu
Question #22
Sexual harassment is said to be an expression of power because
A.
showing pornography in the workplace is usually done by powerful executives.
B.
sexual harassers are usually physically strong people.
C.
the harasser often has more formal power than the person harassed.
D.
the harassed person often feels powerful for being a victim.
Question #23
Jody says, "I feel great about myself, and I feel that I am wonderful." She is expressing her
A.
self-doubts.
B.
self-esteem.
C.
self-monitoring.
D.
self-concept.
Question #24
The aspect of nonverbal communication offering the clearest indication of interpersonal attitudes is
A.
interpersonal distance.
B.
gestures.
C.
posture.
D.
facial expressions.
Question #25
The true meaning of valuing diversity is to
A.
tolerate and treat fairly people from many different groups.
B.
establish quotas for hiring and promoting minority group members.
C.
be able to joke about how others are different than you.
D.
respect and enjoy a wide range of cultural and individual differences.
Question #26
Leadership in the workplace is mostly concerned with
A.
controlling and giving orders.
B.
influencing and persuading others.
C.
taking care of business transactions.
D.
disciplining group members.
Question #27
A study of over 100 speeches given by business executives indicated that, in terms of impact, the sound of the speaker's voice
A.
had twice the impact of the content of the message.
B.
was irrelevant so long as it was not squeaky or too low.
C.
was a determining factor in terms of whether the raters would even listen to the message.
D.
had one-half the impact of the content of the message.
Question #28
A study of the communication patterns of members of a productive team revealed that
A.
sending text messages to each other produced the best results.
B.
nonverbal communication proved to be ineffective.
C.
talking in loud, abrasive tones facilitated group productivity.
D.
face-to-face communication was the most valuable for team purposes.
Question #29
Larry wants to be politically correct, so when introducing Janis Stewart, the vice president of marketing in his company to friends at a party, he says, "I would like you to meet Janis Stewart,
A.
the highest placed girl in our company."
B.
one of the best female minds in marketing."
C.
our woman vice president of marketing."
D.
our vice president of marketing."
Question #30
Leadership passion often reflects itself in the leader
A.
disciplining employees who are late for work.
B.
having a relentless drive to get work accomplished.
C.
playing video games for a diversion.
D.
pursuing external rewards such as stock options.
Question #31
Supervisor Barney often consults his iPhone while coaching people in his department. Most employees are likely to think that Barney
A.
cares about them enough to electronically record their conversation.
B.
dislikes being a supervisor.
C.
does not think they are very important.
D.
is on the fast track to the executive suite.
Question #32
Groupthink takes place because group members
A.
strive extra hard to achieve consensus (everyone accepts the decision).
B.
attempt to avoid conformity.
C.
dislike individual problem solving.
D.
have feelings of inferiority.
Question #33
A particularly sensitive part of cross-cultural differences in etiquette is to observe
A.
what type of physical touching is acceptable.
B.
whether or not a smile is appropriate.
C.
to what extent your clothing should match that of the work associate from the other culture.
D.
whether or not it is appropriate to say "Thank you."
Question #34
A sense of humor is particularly valuable in the workplace because it
A.
increases tension, thus preventing workers from becoming too relaxed.
B.
takes some power away from leaders.
C.
helps defuse hostility.
D.
is a good substitute for low wages.
Question #35
Which one of the following characteristics of a message is the least likely to encounter barriers?
A.
emotionally arousing
B.
clashes with the receiver's mental set
C.
complex
D.
factual
Question #36
Suzy often occupies the creative problem solver role in a group, so she emphasizes
A.
challenging faulty ideas.
B.
solving difficult problems.
C.
conducting research.
D.
achieving harmony.
Question #37
A subtle concern about overcoming potential cross-cultural communication barriers is that certain
A.
shades of finger nail paint might be offensive to members of another culture.
B.
key words might be unacceptable in the other culture.
C.
hair styles may offend people in the other culture.
D.
types of smiles might be offensive.
Question #38
Research suggests that high-performing teams typically have a leader who
A.
makes all the important decisions.
B.
shares the leadership.
C.
is so laid back he or she is barely noticed.
D.
provides most of the technical expertise needed by the team.
Question #39
A competency related to soft skills is
A.
statistically analyzing employee turnover.
B.
being able to accurately interpret other people's emotions.
C.
conducting an inventory of employee theft.
D.
developing software for measuring employee attitudes.
Question #40
The difference between soft skills and hard skills refers to the distinction between
A.
personal and job-related skills.
B.
intellectual and mechanical skills.
C.
irrelevant and relevant skills.
D.
interpersonal and technical skills.
Need help with your exam preparation?
Get Answers to this exam for $6 USD.
Get Answers to all exams in [ Busad 110 - Human Relations in Business ] course for $25 USD.
Existing Quiz Clients Login here