Busad 110 - Human Relations in Business » Fall 2020 » Midterm Exam
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Question #1
The term individual differences refers to the fact that
A.
members of the same group behave approximately the same.
B.
many individuals have personality problems.
C.
members of the same group often behave quite differently.
D.
many individuals have intellectual problems.
Question #2
A major purpose of feedback in interpersonal communication is to
A.
make the sender appear more impressive.
B.
size up the climate for communication.
C.
prevent noise from taking place.
D.
know whether a message has been received and understood.
Question #3
When in a vehicle with a coworker during working hours and you are driving, a positive interpersonal skill would be to
A.
use your cell phone only when you have stopped your vehicle for a red light or stop sign.
B.
avoid using your cell phone for calls or text messaging.
C.
send the person with you a text message, just for fun.
D.
make repeated calls, using hands-free equipment.
Question #4
During decision making, a blind spot will often lead to
A.
distorted vision and impaired judgment.
B.
hesitancy in coming to a conclusion.
C.
an over-emphasis on rational analysis.
D.
multiple analyses of the alternatives.
Question #5
Dora, a customer care supervisor, is highly trusted within her company. So when Dora sends a spoken or written message to work associates, her message
A.
will most likely encounter barriers because trust is not valued in customer care.
B.
is likely to be misunderstood because so few people in business are honest.
C.
has a good chance of being received as intended.
D.
will most likely be received with defensiveness from associates who themselves are dishonest.
Question #6
An important suggestion for criticizing another person on the job is to
A.
criticize the work, not the person.
B.
make jokes about the other person's problems.
C.
disguise the criticism so it appears to be a compliment.
D.
criticize the person, not the work.
Question #7
An important goal of a diversity training program is to
A.
help employees deal more effectively with people of different cultures.
B.
move women and minorities into managerial positions more quickly.
C.
market products to ethnic groups more effectively.
D.
achieve minority hiring quotas.
Question #8
A recommended way of developing your leadership potential is to
A.
be self-confident enough to ignore feedback about your traits and behaviors.
B.
aim for leadership breakthroughs and minimize small acts of leadership.
C.
allow your leader to make a mistake.
D.
help your leader lead.
Question #9
The two dimensions of using interpersonal communication to build relationships are
A.
interest-disinterest, and honest-dishonest.
B.
happy-unhappy, and extraversion-introversion.
C.
dominant-subordinate, and cold-warm.
D.
assertive-aggressive, and passive-assertive.
Question #10
A most likely sign of dependence on a smartphone is
A.
wearing only clothing that has a built-in pouch for a phone.
B.
including your phone number on your business card and résumé.
C.
keeping the phone in a briefcase or handbag.
D.
continuous holding of the phone even when not in use.
Question #11
An advantage of group problem solving is that if often leads to
A.
better acceptance of the decision.
B.
political approaches to decision making.
C.
more rapid decisions than individual problem solving.
D.
low commitment to implementing the decision.
Question #12
A recommended way of demonstrating positive interpersonal skills through social networking is to
A.
lower your level of writing skills to that of the silliest bloggers.
B.
show loyalty by making gracious comments about your employer.
C.
invite anybody you can find to be a friend or follower.
D.
blitz managers in the company with flattering messages.
Question #13
In brainstorming, how should the group handle a seemingly outlandish idea?
A.
Ask for clarification
B.
Welcome it.
C.
Loudly discourage its originator.
D.
Ask that it be put in writing.
Question #14
The name of this class is
A.
Helping people get along better
B.
Human Relations in Business
C.
Human Resourcefulness in Business
D.
Human resource management
Question #15
The purpose of nonverbal communication is to
A.
prevent the spoken word from being interpreted too literally.
B.
clarify the spoken word.
C.
convey the feeling behind the message.
D.
repeat the spoken word.
Question #16
A major human relations challenge in using presentation technology is to
A.
find one good joke to fit each slide.
B.
get the projector to work without swearing.
C.
gain acceptance for the idea of presentation technology.
D.
maintain a human presence while still making effective use of the technology.
Question #17
A consequence noted of stand-up meetings is that participants are likely to
A.
think that the meeting is not serious.
B.
wind up sitting on the floor after a few minutes.
C.
be more charitable toward ineffective members.
D.
be more alert.
Question #18
In quid pro quo sexual harassment, the harassed person
A.
loses out because of refusal to grant a sexual favor.
B.
gets even with harasser by harassing him or her.
C.
is intimidated with sexually-toned language.
D.
receives favorable treatment because of refusal to grant a sexual favor.
Question #19
Bruce, a manufacturing supervisor, sends a mixed message (in the technical meaning of the term - nonverbal) to his group members when he
A.
wants to increase both quality and quantity of the group's output.
B.
tells the group that he likes some of what the group is accomplishing but not every thing.
C.
arrives fifteen minutes late to a meeting he is holding to discuss the importance of promptness.
D.
speaks mostly English and some Spanish during the meeting.
Question #20
Louise has some very bad news to deliver to a work associate, so she should
A.
use an emoticon symbolizing a frown in her e-mail.
B.
send him or her an instant message with an urgent tag.
C.
send an e-mail with a black border.
D.
deliver the message in person.
Question #21
How does your professor spell her name?
A.
Sophia Possidon
B.
Sofia Poseidon
C.
Sonia Passon
D.
Sally Ponzu
Question #22
Sexual harassment is said to be an expression of power because
A.
the harasser often has more formal power than the person harassed.
B.
sexual harassers are usually physically strong people.
C.
showing pornography in the workplace is usually done by powerful executives.
D.
the harassed person often feels powerful for being a victim.
Question #23
Jody says, "I feel great about myself, and I feel that I am wonderful." She is expressing her
A.
self-doubts.
B.
self-concept.
C.
self-monitoring.
D.
self-esteem.
Question #24
The aspect of nonverbal communication offering the clearest indication of interpersonal attitudes is
A.
interpersonal distance.
B.
facial expressions.
C.
gestures.
D.
posture.
Question #25
The true meaning of valuing diversity is to
A.
establish quotas for hiring and promoting minority group members.
B.
be able to joke about how others are different than you.
C.
respect and enjoy a wide range of cultural and individual differences.
D.
tolerate and treat fairly people from many different groups.
Question #26
Leadership in the workplace is mostly concerned with
A.
controlling and giving orders.
B.
influencing and persuading others.
C.
taking care of business transactions.
D.
disciplining group members.
Question #27
A study of over 100 speeches given by business executives indicated that, in terms of impact, the sound of the speaker's voice
A.
had one-half the impact of the content of the message.
B.
was a determining factor in terms of whether the raters would even listen to the message.
C.
was irrelevant so long as it was not squeaky or too low.
D.
had twice the impact of the content of the message.
Question #28
A study of the communication patterns of members of a productive team revealed that
A.
nonverbal communication proved to be ineffective.
B.
talking in loud, abrasive tones facilitated group productivity.
C.
sending text messages to each other produced the best results.
D.
face-to-face communication was the most valuable for team purposes.
Question #29
Larry wants to be politically correct, so when introducing Janis Stewart, the vice president of marketing in his company to friends at a party, he says, "I would like you to meet Janis Stewart,
A.
our vice president of marketing."
B.
our woman vice president of marketing."
C.
one of the best female minds in marketing."
D.
the highest placed girl in our company."
Question #30
Leadership passion often reflects itself in the leader
A.
pursuing external rewards such as stock options.
B.
disciplining employees who are late for work.
C.
having a relentless drive to get work accomplished.
D.
playing video games for a diversion.
Question #31
Supervisor Barney often consults his iPhone while coaching people in his department. Most employees are likely to think that Barney
A.
does not think they are very important.
B.
dislikes being a supervisor.
C.
is on the fast track to the executive suite.
D.
cares about them enough to electronically record their conversation.
Question #32
Groupthink takes place because group members
A.
attempt to avoid conformity.
B.
have feelings of inferiority.
C.
dislike individual problem solving.
D.
strive extra hard to achieve consensus (everyone accepts the decision).
Question #33
A particularly sensitive part of cross-cultural differences in etiquette is to observe
A.
whether or not it is appropriate to say "Thank you."
B.
what type of physical touching is acceptable.
C.
to what extent your clothing should match that of the work associate from the other culture.
D.
whether or not a smile is appropriate.
Question #34
A sense of humor is particularly valuable in the workplace because it
A.
takes some power away from leaders.
B.
is a good substitute for low wages.
C.
helps defuse hostility.
D.
increases tension, thus preventing workers from becoming too relaxed.
Question #35
Which one of the following characteristics of a message is the least likely to encounter barriers?
A.
clashes with the receiver's mental set
B.
factual
C.
emotionally arousing
D.
complex
Question #36
Suzy often occupies the creative problem solver role in a group, so she emphasizes
A.
conducting research.
B.
achieving harmony.
C.
solving difficult problems.
D.
challenging faulty ideas.
Question #37
A subtle concern about overcoming potential cross-cultural communication barriers is that certain
A.
key words might be unacceptable in the other culture.
B.
types of smiles might be offensive.
C.
shades of finger nail paint might be offensive to members of another culture.
D.
hair styles may offend people in the other culture.
Question #38
Research suggests that high-performing teams typically have a leader who
A.
provides most of the technical expertise needed by the team.
B.
is so laid back he or she is barely noticed.
C.
shares the leadership.
D.
makes all the important decisions.
Question #39
A competency related to soft skills is
A.
developing software for measuring employee attitudes.
B.
being able to accurately interpret other people's emotions.
C.
statistically analyzing employee turnover.
D.
conducting an inventory of employee theft.
Question #40
The difference between soft skills and hard skills refers to the distinction between
A.
intellectual and mechanical skills.
B.
personal and job-related skills.
C.
interpersonal and technical skills.
D.
irrelevant and relevant skills.
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