Busad 110 - Human Relations in Business » Fall 2020 » Midterm Exam
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Question #1
The term individual differences refers to the fact that
A.
many individuals have personality problems.
B.
many individuals have intellectual problems.
C.
members of the same group often behave quite differently.
D.
members of the same group behave approximately the same.
Question #2
A major purpose of feedback in interpersonal communication is to
A.
size up the climate for communication.
B.
know whether a message has been received and understood.
C.
prevent noise from taking place.
D.
make the sender appear more impressive.
Question #3
When in a vehicle with a coworker during working hours and you are driving, a positive interpersonal skill would be to
A.
avoid using your cell phone for calls or text messaging.
B.
send the person with you a text message, just for fun.
C.
use your cell phone only when you have stopped your vehicle for a red light or stop sign.
D.
make repeated calls, using hands-free equipment.
Question #4
During decision making, a blind spot will often lead to
A.
an over-emphasis on rational analysis.
B.
hesitancy in coming to a conclusion.
C.
distorted vision and impaired judgment.
D.
multiple analyses of the alternatives.
Question #5
Dora, a customer care supervisor, is highly trusted within her company. So when Dora sends a spoken or written message to work associates, her message
A.
is likely to be misunderstood because so few people in business are honest.
B.
has a good chance of being received as intended.
C.
will most likely encounter barriers because trust is not valued in customer care.
D.
will most likely be received with defensiveness from associates who themselves are dishonest.
Question #6
An important suggestion for criticizing another person on the job is to
A.
criticize the person, not the work.
B.
disguise the criticism so it appears to be a compliment.
C.
make jokes about the other person's problems.
D.
criticize the work, not the person.
Question #7
An important goal of a diversity training program is to
A.
move women and minorities into managerial positions more quickly.
B.
achieve minority hiring quotas.
C.
market products to ethnic groups more effectively.
D.
help employees deal more effectively with people of different cultures.
Question #8
A recommended way of developing your leadership potential is to
A.
aim for leadership breakthroughs and minimize small acts of leadership.
B.
help your leader lead.
C.
allow your leader to make a mistake.
D.
be self-confident enough to ignore feedback about your traits and behaviors.
Question #9
The two dimensions of using interpersonal communication to build relationships are
A.
happy-unhappy, and extraversion-introversion.
B.
assertive-aggressive, and passive-assertive.
C.
dominant-subordinate, and cold-warm.
D.
interest-disinterest, and honest-dishonest.
Question #10
A most likely sign of dependence on a smartphone is
A.
wearing only clothing that has a built-in pouch for a phone.
B.
keeping the phone in a briefcase or handbag.
C.
continuous holding of the phone even when not in use.
D.
including your phone number on your business card and résumé.
Question #11
An advantage of group problem solving is that if often leads to
A.
political approaches to decision making.
B.
low commitment to implementing the decision.
C.
more rapid decisions than individual problem solving.
D.
better acceptance of the decision.
Question #12
A recommended way of demonstrating positive interpersonal skills through social networking is to
A.
invite anybody you can find to be a friend or follower.
B.
lower your level of writing skills to that of the silliest bloggers.
C.
blitz managers in the company with flattering messages.
D.
show loyalty by making gracious comments about your employer.
Question #13
In brainstorming, how should the group handle a seemingly outlandish idea?
A.
Welcome it.
B.
Ask that it be put in writing.
C.
Ask for clarification
D.
Loudly discourage its originator.
Question #14
The name of this class is
A.
Human Resourcefulness in Business
B.
Human Relations in Business
C.
Helping people get along better
D.
Human resource management
Question #15
The purpose of nonverbal communication is to
A.
prevent the spoken word from being interpreted too literally.
B.
convey the feeling behind the message.
C.
repeat the spoken word.
D.
clarify the spoken word.
Question #16
A major human relations challenge in using presentation technology is to
A.
get the projector to work without swearing.
B.
gain acceptance for the idea of presentation technology.
C.
maintain a human presence while still making effective use of the technology.
D.
find one good joke to fit each slide.
Question #17
A consequence noted of stand-up meetings is that participants are likely to
A.
think that the meeting is not serious.
B.
be more alert.
C.
wind up sitting on the floor after a few minutes.
D.
be more charitable toward ineffective members.
Question #18
In quid pro quo sexual harassment, the harassed person
A.
gets even with harasser by harassing him or her.
B.
is intimidated with sexually-toned language.
C.
loses out because of refusal to grant a sexual favor.
D.
receives favorable treatment because of refusal to grant a sexual favor.
Question #19
Bruce, a manufacturing supervisor, sends a mixed message (in the technical meaning of the term - nonverbal) to his group members when he
A.
speaks mostly English and some Spanish during the meeting.
B.
arrives fifteen minutes late to a meeting he is holding to discuss the importance of promptness.
C.
wants to increase both quality and quantity of the group's output.
D.
tells the group that he likes some of what the group is accomplishing but not every thing.
Question #20
Louise has some very bad news to deliver to a work associate, so she should
A.
send him or her an instant message with an urgent tag.
B.
use an emoticon symbolizing a frown in her e-mail.
C.
deliver the message in person.
D.
send an e-mail with a black border.
Question #21
How does your professor spell her name?
A.
Sophia Possidon
B.
Sofia Poseidon
C.
Sally Ponzu
D.
Sonia Passon
Question #22
Sexual harassment is said to be an expression of power because
A.
showing pornography in the workplace is usually done by powerful executives.
B.
sexual harassers are usually physically strong people.
C.
the harasser often has more formal power than the person harassed.
D.
the harassed person often feels powerful for being a victim.
Question #23
Jody says, "I feel great about myself, and I feel that I am wonderful." She is expressing her
A.
self-concept.
B.
self-monitoring.
C.
self-doubts.
D.
self-esteem.
Question #24
The aspect of nonverbal communication offering the clearest indication of interpersonal attitudes is
A.
posture.
B.
interpersonal distance.
C.
facial expressions.
D.
gestures.
Question #25
The true meaning of valuing diversity is to
A.
respect and enjoy a wide range of cultural and individual differences.
B.
establish quotas for hiring and promoting minority group members.
C.
tolerate and treat fairly people from many different groups.
D.
be able to joke about how others are different than you.
Question #26
Leadership in the workplace is mostly concerned with
A.
controlling and giving orders.
B.
influencing and persuading others.
C.
disciplining group members.
D.
taking care of business transactions.
Question #27
A study of over 100 speeches given by business executives indicated that, in terms of impact, the sound of the speaker's voice
A.
was irrelevant so long as it was not squeaky or too low.
B.
was a determining factor in terms of whether the raters would even listen to the message.
C.
had twice the impact of the content of the message.
D.
had one-half the impact of the content of the message.
Question #28
A study of the communication patterns of members of a productive team revealed that
A.
talking in loud, abrasive tones facilitated group productivity.
B.
sending text messages to each other produced the best results.
C.
face-to-face communication was the most valuable for team purposes.
D.
nonverbal communication proved to be ineffective.
Question #29
Larry wants to be politically correct, so when introducing Janis Stewart, the vice president of marketing in his company to friends at a party, he says, "I would like you to meet Janis Stewart,
A.
one of the best female minds in marketing."
B.
our woman vice president of marketing."
C.
the highest placed girl in our company."
D.
our vice president of marketing."
Question #30
Leadership passion often reflects itself in the leader
A.
pursuing external rewards such as stock options.
B.
disciplining employees who are late for work.
C.
having a relentless drive to get work accomplished.
D.
playing video games for a diversion.
Question #31
Supervisor Barney often consults his iPhone while coaching people in his department. Most employees are likely to think that Barney
A.
is on the fast track to the executive suite.
B.
dislikes being a supervisor.
C.
cares about them enough to electronically record their conversation.
D.
does not think they are very important.
Question #32
Groupthink takes place because group members
A.
strive extra hard to achieve consensus (everyone accepts the decision).
B.
attempt to avoid conformity.
C.
have feelings of inferiority.
D.
dislike individual problem solving.
Question #33
A particularly sensitive part of cross-cultural differences in etiquette is to observe
A.
to what extent your clothing should match that of the work associate from the other culture.
B.
whether or not a smile is appropriate.
C.
whether or not it is appropriate to say "Thank you."
D.
what type of physical touching is acceptable.
Question #34
A sense of humor is particularly valuable in the workplace because it
A.
takes some power away from leaders.
B.
increases tension, thus preventing workers from becoming too relaxed.
C.
is a good substitute for low wages.
D.
helps defuse hostility.
Question #35
Which one of the following characteristics of a message is the least likely to encounter barriers?
A.
emotionally arousing
B.
complex
C.
clashes with the receiver's mental set
D.
factual
Question #36
Suzy often occupies the creative problem solver role in a group, so she emphasizes
A.
conducting research.
B.
challenging faulty ideas.
C.
solving difficult problems.
D.
achieving harmony.
Question #37
A subtle concern about overcoming potential cross-cultural communication barriers is that certain
A.
key words might be unacceptable in the other culture.
B.
types of smiles might be offensive.
C.
shades of finger nail paint might be offensive to members of another culture.
D.
hair styles may offend people in the other culture.
Question #38
Research suggests that high-performing teams typically have a leader who
A.
is so laid back he or she is barely noticed.
B.
shares the leadership.
C.
makes all the important decisions.
D.
provides most of the technical expertise needed by the team.
Question #39
A competency related to soft skills is
A.
being able to accurately interpret other people's emotions.
B.
developing software for measuring employee attitudes.
C.
conducting an inventory of employee theft.
D.
statistically analyzing employee turnover.
Question #40
The difference between soft skills and hard skills refers to the distinction between
A.
irrelevant and relevant skills.
B.
personal and job-related skills.
C.
interpersonal and technical skills.
D.
intellectual and mechanical skills.
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