Busad 110 - Human Relations in Business » Fall 2020 » Midterm Exam
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Question #1
The term individual differences refers to the fact that
A.
many individuals have personality problems.
B.
members of the same group often behave quite differently.
C.
many individuals have intellectual problems.
D.
members of the same group behave approximately the same.
Question #2
A major purpose of feedback in interpersonal communication is to
A.
prevent noise from taking place.
B.
make the sender appear more impressive.
C.
know whether a message has been received and understood.
D.
size up the climate for communication.
Question #3
When in a vehicle with a coworker during working hours and you are driving, a positive interpersonal skill would be to
A.
avoid using your cell phone for calls or text messaging.
B.
make repeated calls, using hands-free equipment.
C.
send the person with you a text message, just for fun.
D.
use your cell phone only when you have stopped your vehicle for a red light or stop sign.
Question #4
During decision making, a blind spot will often lead to
A.
an over-emphasis on rational analysis.
B.
hesitancy in coming to a conclusion.
C.
distorted vision and impaired judgment.
D.
multiple analyses of the alternatives.
Question #5
Dora, a customer care supervisor, is highly trusted within her company. So when Dora sends a spoken or written message to work associates, her message
A.
has a good chance of being received as intended.
B.
will most likely encounter barriers because trust is not valued in customer care.
C.
will most likely be received with defensiveness from associates who themselves are dishonest.
D.
is likely to be misunderstood because so few people in business are honest.
Question #6
An important suggestion for criticizing another person on the job is to
A.
criticize the work, not the person.
B.
make jokes about the other person's problems.
C.
disguise the criticism so it appears to be a compliment.
D.
criticize the person, not the work.
Question #7
An important goal of a diversity training program is to
A.
achieve minority hiring quotas.
B.
move women and minorities into managerial positions more quickly.
C.
help employees deal more effectively with people of different cultures.
D.
market products to ethnic groups more effectively.
Question #8
A recommended way of developing your leadership potential is to
A.
help your leader lead.
B.
allow your leader to make a mistake.
C.
be self-confident enough to ignore feedback about your traits and behaviors.
D.
aim for leadership breakthroughs and minimize small acts of leadership.
Question #9
The two dimensions of using interpersonal communication to build relationships are
A.
assertive-aggressive, and passive-assertive.
B.
interest-disinterest, and honest-dishonest.
C.
happy-unhappy, and extraversion-introversion.
D.
dominant-subordinate, and cold-warm.
Question #10
A most likely sign of dependence on a smartphone is
A.
keeping the phone in a briefcase or handbag.
B.
wearing only clothing that has a built-in pouch for a phone.
C.
continuous holding of the phone even when not in use.
D.
including your phone number on your business card and résumé.
Question #11
An advantage of group problem solving is that if often leads to
A.
more rapid decisions than individual problem solving.
B.
political approaches to decision making.
C.
low commitment to implementing the decision.
D.
better acceptance of the decision.
Question #12
A recommended way of demonstrating positive interpersonal skills through social networking is to
A.
lower your level of writing skills to that of the silliest bloggers.
B.
invite anybody you can find to be a friend or follower.
C.
show loyalty by making gracious comments about your employer.
D.
blitz managers in the company with flattering messages.
Question #13
In brainstorming, how should the group handle a seemingly outlandish idea?
A.
Loudly discourage its originator.
B.
Ask that it be put in writing.
C.
Welcome it.
D.
Ask for clarification
Question #14
The name of this class is
A.
Human resource management
B.
Human Relations in Business
C.
Human Resourcefulness in Business
D.
Helping people get along better
Question #15
The purpose of nonverbal communication is to
A.
prevent the spoken word from being interpreted too literally.
B.
convey the feeling behind the message.
C.
clarify the spoken word.
D.
repeat the spoken word.
Question #16
A major human relations challenge in using presentation technology is to
A.
get the projector to work without swearing.
B.
maintain a human presence while still making effective use of the technology.
C.
gain acceptance for the idea of presentation technology.
D.
find one good joke to fit each slide.
Question #17
A consequence noted of stand-up meetings is that participants are likely to
A.
be more charitable toward ineffective members.
B.
wind up sitting on the floor after a few minutes.
C.
think that the meeting is not serious.
D.
be more alert.
Question #18
In quid pro quo sexual harassment, the harassed person
A.
receives favorable treatment because of refusal to grant a sexual favor.
B.
loses out because of refusal to grant a sexual favor.
C.
gets even with harasser by harassing him or her.
D.
is intimidated with sexually-toned language.
Question #19
Bruce, a manufacturing supervisor, sends a mixed message (in the technical meaning of the term - nonverbal) to his group members when he
A.
tells the group that he likes some of what the group is accomplishing but not every thing.
B.
wants to increase both quality and quantity of the group's output.
C.
arrives fifteen minutes late to a meeting he is holding to discuss the importance of promptness.
D.
speaks mostly English and some Spanish during the meeting.
Question #20
Louise has some very bad news to deliver to a work associate, so she should
A.
send him or her an instant message with an urgent tag.
B.
send an e-mail with a black border.
C.
deliver the message in person.
D.
use an emoticon symbolizing a frown in her e-mail.
Question #21
How does your professor spell her name?
A.
Sally Ponzu
B.
Sonia Passon
C.
Sofia Poseidon
D.
Sophia Possidon
Question #22
Sexual harassment is said to be an expression of power because
A.
the harassed person often feels powerful for being a victim.
B.
the harasser often has more formal power than the person harassed.
C.
sexual harassers are usually physically strong people.
D.
showing pornography in the workplace is usually done by powerful executives.
Question #23
Jody says, "I feel great about myself, and I feel that I am wonderful." She is expressing her
A.
self-doubts.
B.
self-concept.
C.
self-monitoring.
D.
self-esteem.
Question #24
The aspect of nonverbal communication offering the clearest indication of interpersonal attitudes is
A.
facial expressions.
B.
posture.
C.
interpersonal distance.
D.
gestures.
Question #25
The true meaning of valuing diversity is to
A.
respect and enjoy a wide range of cultural and individual differences.
B.
be able to joke about how others are different than you.
C.
tolerate and treat fairly people from many different groups.
D.
establish quotas for hiring and promoting minority group members.
Question #26
Leadership in the workplace is mostly concerned with
A.
disciplining group members.
B.
influencing and persuading others.
C.
taking care of business transactions.
D.
controlling and giving orders.
Question #27
A study of over 100 speeches given by business executives indicated that, in terms of impact, the sound of the speaker's voice
A.
had twice the impact of the content of the message.
B.
was irrelevant so long as it was not squeaky or too low.
C.
was a determining factor in terms of whether the raters would even listen to the message.
D.
had one-half the impact of the content of the message.
Question #28
A study of the communication patterns of members of a productive team revealed that
A.
sending text messages to each other produced the best results.
B.
nonverbal communication proved to be ineffective.
C.
talking in loud, abrasive tones facilitated group productivity.
D.
face-to-face communication was the most valuable for team purposes.
Question #29
Larry wants to be politically correct, so when introducing Janis Stewart, the vice president of marketing in his company to friends at a party, he says, "I would like you to meet Janis Stewart,
A.
our vice president of marketing."
B.
our woman vice president of marketing."
C.
the highest placed girl in our company."
D.
one of the best female minds in marketing."
Question #30
Leadership passion often reflects itself in the leader
A.
having a relentless drive to get work accomplished.
B.
disciplining employees who are late for work.
C.
playing video games for a diversion.
D.
pursuing external rewards such as stock options.
Question #31
Supervisor Barney often consults his iPhone while coaching people in his department. Most employees are likely to think that Barney
A.
dislikes being a supervisor.
B.
cares about them enough to electronically record their conversation.
C.
is on the fast track to the executive suite.
D.
does not think they are very important.
Question #32
Groupthink takes place because group members
A.
attempt to avoid conformity.
B.
dislike individual problem solving.
C.
strive extra hard to achieve consensus (everyone accepts the decision).
D.
have feelings of inferiority.
Question #33
A particularly sensitive part of cross-cultural differences in etiquette is to observe
A.
whether or not a smile is appropriate.
B.
what type of physical touching is acceptable.
C.
to what extent your clothing should match that of the work associate from the other culture.
D.
whether or not it is appropriate to say "Thank you."
Question #34
A sense of humor is particularly valuable in the workplace because it
A.
helps defuse hostility.
B.
takes some power away from leaders.
C.
increases tension, thus preventing workers from becoming too relaxed.
D.
is a good substitute for low wages.
Question #35
Which one of the following characteristics of a message is the least likely to encounter barriers?
A.
complex
B.
factual
C.
emotionally arousing
D.
clashes with the receiver's mental set
Question #36
Suzy often occupies the creative problem solver role in a group, so she emphasizes
A.
solving difficult problems.
B.
conducting research.
C.
challenging faulty ideas.
D.
achieving harmony.
Question #37
A subtle concern about overcoming potential cross-cultural communication barriers is that certain
A.
hair styles may offend people in the other culture.
B.
key words might be unacceptable in the other culture.
C.
shades of finger nail paint might be offensive to members of another culture.
D.
types of smiles might be offensive.
Question #38
Research suggests that high-performing teams typically have a leader who
A.
makes all the important decisions.
B.
is so laid back he or she is barely noticed.
C.
shares the leadership.
D.
provides most of the technical expertise needed by the team.
Question #39
A competency related to soft skills is
A.
conducting an inventory of employee theft.
B.
statistically analyzing employee turnover.
C.
developing software for measuring employee attitudes.
D.
being able to accurately interpret other people's emotions.
Question #40
The difference between soft skills and hard skills refers to the distinction between
A.
interpersonal and technical skills.
B.
intellectual and mechanical skills.
C.
irrelevant and relevant skills.
D.
personal and job-related skills.
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