Busad 110 - Human Relations in Business » Fall 2020 » Midterm Exam
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Question #1
The term individual differences refers to the fact that
A.
members of the same group behave approximately the same.
B.
members of the same group often behave quite differently.
C.
many individuals have personality problems.
D.
many individuals have intellectual problems.
Question #2
A major purpose of feedback in interpersonal communication is to
A.
size up the climate for communication.
B.
prevent noise from taking place.
C.
make the sender appear more impressive.
D.
know whether a message has been received and understood.
Question #3
When in a vehicle with a coworker during working hours and you are driving, a positive interpersonal skill would be to
A.
send the person with you a text message, just for fun.
B.
avoid using your cell phone for calls or text messaging.
C.
make repeated calls, using hands-free equipment.
D.
use your cell phone only when you have stopped your vehicle for a red light or stop sign.
Question #4
During decision making, a blind spot will often lead to
A.
hesitancy in coming to a conclusion.
B.
an over-emphasis on rational analysis.
C.
multiple analyses of the alternatives.
D.
distorted vision and impaired judgment.
Question #5
Dora, a customer care supervisor, is highly trusted within her company. So when Dora sends a spoken or written message to work associates, her message
A.
will most likely encounter barriers because trust is not valued in customer care.
B.
is likely to be misunderstood because so few people in business are honest.
C.
will most likely be received with defensiveness from associates who themselves are dishonest.
D.
has a good chance of being received as intended.
Question #6
An important suggestion for criticizing another person on the job is to
A.
criticize the work, not the person.
B.
disguise the criticism so it appears to be a compliment.
C.
make jokes about the other person's problems.
D.
criticize the person, not the work.
Question #7
An important goal of a diversity training program is to
A.
market products to ethnic groups more effectively.
B.
move women and minorities into managerial positions more quickly.
C.
achieve minority hiring quotas.
D.
help employees deal more effectively with people of different cultures.
Question #8
A recommended way of developing your leadership potential is to
A.
allow your leader to make a mistake.
B.
aim for leadership breakthroughs and minimize small acts of leadership.
C.
help your leader lead.
D.
be self-confident enough to ignore feedback about your traits and behaviors.
Question #9
The two dimensions of using interpersonal communication to build relationships are
A.
assertive-aggressive, and passive-assertive.
B.
happy-unhappy, and extraversion-introversion.
C.
dominant-subordinate, and cold-warm.
D.
interest-disinterest, and honest-dishonest.
Question #10
A most likely sign of dependence on a smartphone is
A.
including your phone number on your business card and résumé.
B.
continuous holding of the phone even when not in use.
C.
keeping the phone in a briefcase or handbag.
D.
wearing only clothing that has a built-in pouch for a phone.
Question #11
An advantage of group problem solving is that if often leads to
A.
political approaches to decision making.
B.
low commitment to implementing the decision.
C.
more rapid decisions than individual problem solving.
D.
better acceptance of the decision.
Question #12
A recommended way of demonstrating positive interpersonal skills through social networking is to
A.
lower your level of writing skills to that of the silliest bloggers.
B.
invite anybody you can find to be a friend or follower.
C.
blitz managers in the company with flattering messages.
D.
show loyalty by making gracious comments about your employer.
Question #13
In brainstorming, how should the group handle a seemingly outlandish idea?
A.
Welcome it.
B.
Ask that it be put in writing.
C.
Loudly discourage its originator.
D.
Ask for clarification
Question #14
The name of this class is
A.
Human Relations in Business
B.
Human Resourcefulness in Business
C.
Helping people get along better
D.
Human resource management
Question #15
The purpose of nonverbal communication is to
A.
convey the feeling behind the message.
B.
prevent the spoken word from being interpreted too literally.
C.
clarify the spoken word.
D.
repeat the spoken word.
Question #16
A major human relations challenge in using presentation technology is to
A.
find one good joke to fit each slide.
B.
gain acceptance for the idea of presentation technology.
C.
maintain a human presence while still making effective use of the technology.
D.
get the projector to work without swearing.
Question #17
A consequence noted of stand-up meetings is that participants are likely to
A.
be more alert.
B.
wind up sitting on the floor after a few minutes.
C.
be more charitable toward ineffective members.
D.
think that the meeting is not serious.
Question #18
In quid pro quo sexual harassment, the harassed person
A.
gets even with harasser by harassing him or her.
B.
is intimidated with sexually-toned language.
C.
loses out because of refusal to grant a sexual favor.
D.
receives favorable treatment because of refusal to grant a sexual favor.
Question #19
Bruce, a manufacturing supervisor, sends a mixed message (in the technical meaning of the term - nonverbal) to his group members when he
A.
arrives fifteen minutes late to a meeting he is holding to discuss the importance of promptness.
B.
wants to increase both quality and quantity of the group's output.
C.
tells the group that he likes some of what the group is accomplishing but not every thing.
D.
speaks mostly English and some Spanish during the meeting.
Question #20
Louise has some very bad news to deliver to a work associate, so she should
A.
send an e-mail with a black border.
B.
use an emoticon symbolizing a frown in her e-mail.
C.
send him or her an instant message with an urgent tag.
D.
deliver the message in person.
Question #21
How does your professor spell her name?
A.
Sonia Passon
B.
Sophia Possidon
C.
Sofia Poseidon
D.
Sally Ponzu
Question #22
Sexual harassment is said to be an expression of power because
A.
sexual harassers are usually physically strong people.
B.
the harasser often has more formal power than the person harassed.
C.
the harassed person often feels powerful for being a victim.
D.
showing pornography in the workplace is usually done by powerful executives.
Question #23
Jody says, "I feel great about myself, and I feel that I am wonderful." She is expressing her
A.
self-esteem.
B.
self-concept.
C.
self-doubts.
D.
self-monitoring.
Question #24
The aspect of nonverbal communication offering the clearest indication of interpersonal attitudes is
A.
posture.
B.
gestures.
C.
interpersonal distance.
D.
facial expressions.
Question #25
The true meaning of valuing diversity is to
A.
establish quotas for hiring and promoting minority group members.
B.
tolerate and treat fairly people from many different groups.
C.
respect and enjoy a wide range of cultural and individual differences.
D.
be able to joke about how others are different than you.
Question #26
Leadership in the workplace is mostly concerned with
A.
disciplining group members.
B.
influencing and persuading others.
C.
taking care of business transactions.
D.
controlling and giving orders.
Question #27
A study of over 100 speeches given by business executives indicated that, in terms of impact, the sound of the speaker's voice
A.
was a determining factor in terms of whether the raters would even listen to the message.
B.
had twice the impact of the content of the message.
C.
was irrelevant so long as it was not squeaky or too low.
D.
had one-half the impact of the content of the message.
Question #28
A study of the communication patterns of members of a productive team revealed that
A.
nonverbal communication proved to be ineffective.
B.
face-to-face communication was the most valuable for team purposes.
C.
talking in loud, abrasive tones facilitated group productivity.
D.
sending text messages to each other produced the best results.
Question #29
Larry wants to be politically correct, so when introducing Janis Stewart, the vice president of marketing in his company to friends at a party, he says, "I would like you to meet Janis Stewart,
A.
the highest placed girl in our company."
B.
our vice president of marketing."
C.
one of the best female minds in marketing."
D.
our woman vice president of marketing."
Question #30
Leadership passion often reflects itself in the leader
A.
having a relentless drive to get work accomplished.
B.
pursuing external rewards such as stock options.
C.
playing video games for a diversion.
D.
disciplining employees who are late for work.
Question #31
Supervisor Barney often consults his iPhone while coaching people in his department. Most employees are likely to think that Barney
A.
does not think they are very important.
B.
cares about them enough to electronically record their conversation.
C.
is on the fast track to the executive suite.
D.
dislikes being a supervisor.
Question #32
Groupthink takes place because group members
A.
strive extra hard to achieve consensus (everyone accepts the decision).
B.
dislike individual problem solving.
C.
attempt to avoid conformity.
D.
have feelings of inferiority.
Question #33
A particularly sensitive part of cross-cultural differences in etiquette is to observe
A.
whether or not a smile is appropriate.
B.
whether or not it is appropriate to say "Thank you."
C.
what type of physical touching is acceptable.
D.
to what extent your clothing should match that of the work associate from the other culture.
Question #34
A sense of humor is particularly valuable in the workplace because it
A.
helps defuse hostility.
B.
is a good substitute for low wages.
C.
increases tension, thus preventing workers from becoming too relaxed.
D.
takes some power away from leaders.
Question #35
Which one of the following characteristics of a message is the least likely to encounter barriers?
A.
factual
B.
clashes with the receiver's mental set
C.
complex
D.
emotionally arousing
Question #36
Suzy often occupies the creative problem solver role in a group, so she emphasizes
A.
conducting research.
B.
achieving harmony.
C.
solving difficult problems.
D.
challenging faulty ideas.
Question #37
A subtle concern about overcoming potential cross-cultural communication barriers is that certain
A.
key words might be unacceptable in the other culture.
B.
types of smiles might be offensive.
C.
hair styles may offend people in the other culture.
D.
shades of finger nail paint might be offensive to members of another culture.
Question #38
Research suggests that high-performing teams typically have a leader who
A.
is so laid back he or she is barely noticed.
B.
shares the leadership.
C.
makes all the important decisions.
D.
provides most of the technical expertise needed by the team.
Question #39
A competency related to soft skills is
A.
being able to accurately interpret other people's emotions.
B.
conducting an inventory of employee theft.
C.
developing software for measuring employee attitudes.
D.
statistically analyzing employee turnover.
Question #40
The difference between soft skills and hard skills refers to the distinction between
A.
irrelevant and relevant skills.
B.
personal and job-related skills.
C.
interpersonal and technical skills.
D.
intellectual and mechanical skills.
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