Busad 110 - Human Relations in Business » Fall 2020 » Midterm Exam
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Question #1
The term individual differences refers to the fact that
A.
members of the same group often behave quite differently.
B.
many individuals have intellectual problems.
C.
members of the same group behave approximately the same.
D.
many individuals have personality problems.
Question #2
A major purpose of feedback in interpersonal communication is to
A.
make the sender appear more impressive.
B.
know whether a message has been received and understood.
C.
prevent noise from taking place.
D.
size up the climate for communication.
Question #3
When in a vehicle with a coworker during working hours and you are driving, a positive interpersonal skill would be to
A.
use your cell phone only when you have stopped your vehicle for a red light or stop sign.
B.
send the person with you a text message, just for fun.
C.
make repeated calls, using hands-free equipment.
D.
avoid using your cell phone for calls or text messaging.
Question #4
During decision making, a blind spot will often lead to
A.
distorted vision and impaired judgment.
B.
an over-emphasis on rational analysis.
C.
hesitancy in coming to a conclusion.
D.
multiple analyses of the alternatives.
Question #5
Dora, a customer care supervisor, is highly trusted within her company. So when Dora sends a spoken or written message to work associates, her message
A.
will most likely be received with defensiveness from associates who themselves are dishonest.
B.
has a good chance of being received as intended.
C.
is likely to be misunderstood because so few people in business are honest.
D.
will most likely encounter barriers because trust is not valued in customer care.
Question #6
An important suggestion for criticizing another person on the job is to
A.
make jokes about the other person's problems.
B.
criticize the person, not the work.
C.
disguise the criticism so it appears to be a compliment.
D.
criticize the work, not the person.
Question #7
An important goal of a diversity training program is to
A.
achieve minority hiring quotas.
B.
market products to ethnic groups more effectively.
C.
move women and minorities into managerial positions more quickly.
D.
help employees deal more effectively with people of different cultures.
Question #8
A recommended way of developing your leadership potential is to
A.
be self-confident enough to ignore feedback about your traits and behaviors.
B.
aim for leadership breakthroughs and minimize small acts of leadership.
C.
help your leader lead.
D.
allow your leader to make a mistake.
Question #9
The two dimensions of using interpersonal communication to build relationships are
A.
assertive-aggressive, and passive-assertive.
B.
interest-disinterest, and honest-dishonest.
C.
dominant-subordinate, and cold-warm.
D.
happy-unhappy, and extraversion-introversion.
Question #10
A most likely sign of dependence on a smartphone is
A.
continuous holding of the phone even when not in use.
B.
including your phone number on your business card and résumé.
C.
keeping the phone in a briefcase or handbag.
D.
wearing only clothing that has a built-in pouch for a phone.
Question #11
An advantage of group problem solving is that if often leads to
A.
better acceptance of the decision.
B.
more rapid decisions than individual problem solving.
C.
political approaches to decision making.
D.
low commitment to implementing the decision.
Question #12
A recommended way of demonstrating positive interpersonal skills through social networking is to
A.
show loyalty by making gracious comments about your employer.
B.
lower your level of writing skills to that of the silliest bloggers.
C.
blitz managers in the company with flattering messages.
D.
invite anybody you can find to be a friend or follower.
Question #13
In brainstorming, how should the group handle a seemingly outlandish idea?
A.
Ask that it be put in writing.
B.
Welcome it.
C.
Ask for clarification
D.
Loudly discourage its originator.
Question #14
The name of this class is
A.
Human Resourcefulness in Business
B.
Human resource management
C.
Human Relations in Business
D.
Helping people get along better
Question #15
The purpose of nonverbal communication is to
A.
clarify the spoken word.
B.
prevent the spoken word from being interpreted too literally.
C.
repeat the spoken word.
D.
convey the feeling behind the message.
Question #16
A major human relations challenge in using presentation technology is to
A.
maintain a human presence while still making effective use of the technology.
B.
get the projector to work without swearing.
C.
find one good joke to fit each slide.
D.
gain acceptance for the idea of presentation technology.
Question #17
A consequence noted of stand-up meetings is that participants are likely to
A.
be more charitable toward ineffective members.
B.
wind up sitting on the floor after a few minutes.
C.
think that the meeting is not serious.
D.
be more alert.
Question #18
In quid pro quo sexual harassment, the harassed person
A.
is intimidated with sexually-toned language.
B.
gets even with harasser by harassing him or her.
C.
loses out because of refusal to grant a sexual favor.
D.
receives favorable treatment because of refusal to grant a sexual favor.
Question #19
Bruce, a manufacturing supervisor, sends a mixed message (in the technical meaning of the term - nonverbal) to his group members when he
A.
arrives fifteen minutes late to a meeting he is holding to discuss the importance of promptness.
B.
tells the group that he likes some of what the group is accomplishing but not every thing.
C.
speaks mostly English and some Spanish during the meeting.
D.
wants to increase both quality and quantity of the group's output.
Question #20
Louise has some very bad news to deliver to a work associate, so she should
A.
use an emoticon symbolizing a frown in her e-mail.
B.
send him or her an instant message with an urgent tag.
C.
deliver the message in person.
D.
send an e-mail with a black border.
Question #21
How does your professor spell her name?
A.
Sophia Possidon
B.
Sally Ponzu
C.
Sofia Poseidon
D.
Sonia Passon
Question #22
Sexual harassment is said to be an expression of power because
A.
sexual harassers are usually physically strong people.
B.
the harasser often has more formal power than the person harassed.
C.
the harassed person often feels powerful for being a victim.
D.
showing pornography in the workplace is usually done by powerful executives.
Question #23
Jody says, "I feel great about myself, and I feel that I am wonderful." She is expressing her
A.
self-esteem.
B.
self-concept.
C.
self-monitoring.
D.
self-doubts.
Question #24
The aspect of nonverbal communication offering the clearest indication of interpersonal attitudes is
A.
posture.
B.
gestures.
C.
interpersonal distance.
D.
facial expressions.
Question #25
The true meaning of valuing diversity is to
A.
respect and enjoy a wide range of cultural and individual differences.
B.
establish quotas for hiring and promoting minority group members.
C.
tolerate and treat fairly people from many different groups.
D.
be able to joke about how others are different than you.
Question #26
Leadership in the workplace is mostly concerned with
A.
disciplining group members.
B.
taking care of business transactions.
C.
controlling and giving orders.
D.
influencing and persuading others.
Question #27
A study of over 100 speeches given by business executives indicated that, in terms of impact, the sound of the speaker's voice
A.
had one-half the impact of the content of the message.
B.
had twice the impact of the content of the message.
C.
was irrelevant so long as it was not squeaky or too low.
D.
was a determining factor in terms of whether the raters would even listen to the message.
Question #28
A study of the communication patterns of members of a productive team revealed that
A.
face-to-face communication was the most valuable for team purposes.
B.
sending text messages to each other produced the best results.
C.
nonverbal communication proved to be ineffective.
D.
talking in loud, abrasive tones facilitated group productivity.
Question #29
Larry wants to be politically correct, so when introducing Janis Stewart, the vice president of marketing in his company to friends at a party, he says, "I would like you to meet Janis Stewart,
A.
the highest placed girl in our company."
B.
our vice president of marketing."
C.
one of the best female minds in marketing."
D.
our woman vice president of marketing."
Question #30
Leadership passion often reflects itself in the leader
A.
pursuing external rewards such as stock options.
B.
playing video games for a diversion.
C.
having a relentless drive to get work accomplished.
D.
disciplining employees who are late for work.
Question #31
Supervisor Barney often consults his iPhone while coaching people in his department. Most employees are likely to think that Barney
A.
dislikes being a supervisor.
B.
cares about them enough to electronically record their conversation.
C.
does not think they are very important.
D.
is on the fast track to the executive suite.
Question #32
Groupthink takes place because group members
A.
dislike individual problem solving.
B.
have feelings of inferiority.
C.
strive extra hard to achieve consensus (everyone accepts the decision).
D.
attempt to avoid conformity.
Question #33
A particularly sensitive part of cross-cultural differences in etiquette is to observe
A.
to what extent your clothing should match that of the work associate from the other culture.
B.
whether or not it is appropriate to say "Thank you."
C.
whether or not a smile is appropriate.
D.
what type of physical touching is acceptable.
Question #34
A sense of humor is particularly valuable in the workplace because it
A.
increases tension, thus preventing workers from becoming too relaxed.
B.
is a good substitute for low wages.
C.
takes some power away from leaders.
D.
helps defuse hostility.
Question #35
Which one of the following characteristics of a message is the least likely to encounter barriers?
A.
clashes with the receiver's mental set
B.
complex
C.
factual
D.
emotionally arousing
Question #36
Suzy often occupies the creative problem solver role in a group, so she emphasizes
A.
achieving harmony.
B.
solving difficult problems.
C.
conducting research.
D.
challenging faulty ideas.
Question #37
A subtle concern about overcoming potential cross-cultural communication barriers is that certain
A.
shades of finger nail paint might be offensive to members of another culture.
B.
key words might be unacceptable in the other culture.
C.
types of smiles might be offensive.
D.
hair styles may offend people in the other culture.
Question #38
Research suggests that high-performing teams typically have a leader who
A.
makes all the important decisions.
B.
is so laid back he or she is barely noticed.
C.
provides most of the technical expertise needed by the team.
D.
shares the leadership.
Question #39
A competency related to soft skills is
A.
statistically analyzing employee turnover.
B.
developing software for measuring employee attitudes.
C.
being able to accurately interpret other people's emotions.
D.
conducting an inventory of employee theft.
Question #40
The difference between soft skills and hard skills refers to the distinction between
A.
personal and job-related skills.
B.
irrelevant and relevant skills.
C.
intellectual and mechanical skills.
D.
interpersonal and technical skills.
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