Busad 110 - Human Relations in Business » Fall 2020 » Chapter 11 and 12 Quiz

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Question #1
A desired outcome of motivational techniques in the workplace is to get workers to be
A.   thankful that they have a job.
B.   engaged and committed.
C.   dissatisfied with their working conditions.
D.   more caring about external rewards than getting the job done.
Question #2
The motivational principle of WIIFM means that people are motivated by
A.   a spirit of excitement and adventure.
B.   concern for the welfare of others.
C.   a need to avoid pain.
D.   self-interest.
Question #3
When intermittent rewards are used in positive reinforcement, the
A.   desired behavior fades quickly.
B.   undesired behavior is sustained longer.
C.   desired behavior is sustained longer.
D.   undesired behavior fades quickly.
Question #4
An important reason that employee recognition programs are often effective is that
A.   most workers feel they do not receive enough recognition.
B.   the need for economic security and safety is strong.
C.   collecting company souvenirs is a popular hobby.
D.   most workers are greedy.
Question #5
Expectancy theory is based on the belief that people
A.   are willing to endure pain to receive the right reward.
B.   want to maximize gain and minimize loss.
C.   bet on the outcomes of a situation.
D.   strive to receive bigger rewards than others.
Question #6
A major characteristic of nurturing people is that they
A.   are late bloomers in their career.
B.   dislike most people.
C.   conduct serious negotiations over lunch
D.   promote the growth of others.
Question #7
Which one of the following is the most likely to be the behavior of an effective mentor?
A.   avoiding a personal friendship with the protégé
B.   solving problems for the protégé
C.   sharing a challenging assignment with the protégé
D.   coaxing the protégé into potentially harmful situations
Question #8
Which one of the following is considered to be an important characteristic of an effective coach?
A.   diplomacy and tact
B.   confrontational style
C.   competitiveness with team members
D.   impatience
Question #9
A defining characteristic of the passive-aggressive type of difficult person is that he or she
A.   says yes to the boss, but no to coworkers.
B.   says no to the boss, but yes to coworkers.
C.   rarely delivers on promises.
D.   avoids promising to meet deadlines.
Question #10
Which one of the following is a recommended way of dealing with difficult people? Give feedback
A.   about the person's behavior.
B.   about the person's values.
C.   in a group setting.
D.   about the person's characteristics.

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