Busad 110 - Human Relations in Business » Fall 2020 » Chapter 11 and 12 Quiz

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Question #1
A desired outcome of motivational techniques in the workplace is to get workers to be
A.   thankful that they have a job.
B.   more caring about external rewards than getting the job done.
C.   dissatisfied with their working conditions.
D.   engaged and committed.
Question #2
The motivational principle of WIIFM means that people are motivated by
A.   concern for the welfare of others.
B.   self-interest.
C.   a need to avoid pain.
D.   a spirit of excitement and adventure.
Question #3
When intermittent rewards are used in positive reinforcement, the
A.   desired behavior fades quickly.
B.   undesired behavior is sustained longer.
C.   undesired behavior fades quickly.
D.   desired behavior is sustained longer.
Question #4
An important reason that employee recognition programs are often effective is that
A.   most workers feel they do not receive enough recognition.
B.   most workers are greedy.
C.   the need for economic security and safety is strong.
D.   collecting company souvenirs is a popular hobby.
Question #5
Expectancy theory is based on the belief that people
A.   bet on the outcomes of a situation.
B.   want to maximize gain and minimize loss.
C.   strive to receive bigger rewards than others.
D.   are willing to endure pain to receive the right reward.
Question #6
A major characteristic of nurturing people is that they
A.   dislike most people.
B.   are late bloomers in their career.
C.   promote the growth of others.
D.   conduct serious negotiations over lunch
Question #7
Which one of the following is the most likely to be the behavior of an effective mentor?
A.   coaxing the protégé into potentially harmful situations
B.   avoiding a personal friendship with the protégé
C.   sharing a challenging assignment with the protégé
D.   solving problems for the protégé
Question #8
Which one of the following is considered to be an important characteristic of an effective coach?
A.   impatience
B.   confrontational style
C.   diplomacy and tact
D.   competitiveness with team members
Question #9
A defining characteristic of the passive-aggressive type of difficult person is that he or she
A.   says no to the boss, but yes to coworkers.
B.   rarely delivers on promises.
C.   says yes to the boss, but no to coworkers.
D.   avoids promising to meet deadlines.
Question #10
Which one of the following is a recommended way of dealing with difficult people? Give feedback
A.   about the person's behavior.
B.   in a group setting.
C.   about the person's values.
D.   about the person's characteristics.

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