Busad 110 - Human Relations in Business » Fall 2020 » Chapter 11 and 12 Quiz

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Question #1
A desired outcome of motivational techniques in the workplace is to get workers to be
A.   thankful that they have a job.
B.   dissatisfied with their working conditions.
C.   more caring about external rewards than getting the job done.
D.   engaged and committed.
Question #2
The motivational principle of WIIFM means that people are motivated by
A.   self-interest.
B.   concern for the welfare of others.
C.   a spirit of excitement and adventure.
D.   a need to avoid pain.
Question #3
When intermittent rewards are used in positive reinforcement, the
A.   undesired behavior fades quickly.
B.   desired behavior is sustained longer.
C.   desired behavior fades quickly.
D.   undesired behavior is sustained longer.
Question #4
An important reason that employee recognition programs are often effective is that
A.   most workers are greedy.
B.   collecting company souvenirs is a popular hobby.
C.   most workers feel they do not receive enough recognition.
D.   the need for economic security and safety is strong.
Question #5
Expectancy theory is based on the belief that people
A.   strive to receive bigger rewards than others.
B.   want to maximize gain and minimize loss.
C.   are willing to endure pain to receive the right reward.
D.   bet on the outcomes of a situation.
Question #6
  
A.   conduct serious negotiations over lunch
B.   are late bloomers in their career.
C.   dislike most people.
D.   promote the growth of others.
Question #7
Which one of the following is the most likely to be the behavior of an effective mentor?
A.   sharing a challenging assignment with the protégé
B.   solving problems for the protégé
C.   avoiding a personal friendship with the protégé
D.   coaxing the protégé into potentially harmful situations
Question #8
Which one of the following is considered to be an important characteristic of an effective coach?
A.   impatience
B.   confrontational style
C.   diplomacy and tact
D.   competitiveness with team members
Question #9
A defining characteristic of the passive-aggressive type of difficult person is that he or she
A.   says yes to the boss, but no to coworkers.
B.   says no to the boss, but yes to coworkers.
C.   rarely delivers on promises.
D.   avoids promising to meet deadlines.
Question #10
Which one of the following is a recommended way of dealing with difficult people? Give feedback
A.   about the person's behavior.
B.   about the person's characteristics.
C.   about the person's values.
D.   in a group setting.

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