Busad 110 - Human Relations in Business » Fall 2020 » Chapter 11 and 12 Quiz

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Question #1
A desired outcome of motivational techniques in the workplace is to get workers to be
A.   more caring about external rewards than getting the job done.
B.   engaged and committed.
C.   thankful that they have a job.
D.   dissatisfied with their working conditions.
Question #2
The motivational principle of WIIFM means that people are motivated by
A.   concern for the welfare of others.
B.   a need to avoid pain.
C.   a spirit of excitement and adventure.
D.   self-interest.
Question #3
When intermittent rewards are used in positive reinforcement, the
A.   undesired behavior is sustained longer.
B.   undesired behavior fades quickly.
C.   desired behavior is sustained longer.
D.   desired behavior fades quickly.
Question #4
An important reason that employee recognition programs are often effective is that
A.   most workers feel they do not receive enough recognition.
B.   the need for economic security and safety is strong.
C.   collecting company souvenirs is a popular hobby.
D.   most workers are greedy.
Question #5
Expectancy theory is based on the belief that people
A.   are willing to endure pain to receive the right reward.
B.   strive to receive bigger rewards than others.
C.   bet on the outcomes of a situation.
D.   want to maximize gain and minimize loss.
Question #6
A major characteristic of nurturing people is that they
A.   are late bloomers in their career.
B.   promote the growth of others.
C.   conduct serious negotiations over lunch
D.   dislike most people.
Question #7
Which one of the following is the most likely to be the behavior of an effective mentor?
A.   solving problems for the protégé
B.   sharing a challenging assignment with the protégé
C.   coaxing the protégé into potentially harmful situations
D.   avoiding a personal friendship with the protégé
Question #8
Which one of the following is considered to be an important characteristic of an effective coach?
A.   competitiveness with team members
B.   impatience
C.   diplomacy and tact
D.   confrontational style
Question #9
A defining characteristic of the passive-aggressive type of difficult person is that he or she
A.   says no to the boss, but yes to coworkers.
B.   avoids promising to meet deadlines.
C.   rarely delivers on promises.
D.   says yes to the boss, but no to coworkers.
Question #10
Which one of the following is a recommended way of dealing with difficult people? Give feedback
A.   about the person's values.
B.   in a group setting.
C.   about the person's behavior.
D.   about the person's characteristics.

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