Business 032 - Business Communications » Fall 2020 » Quiz 1
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Question #1
Which of the following is not one of the tips to facilitate active listening and reading?
A.
Maintain eye contact with the speaker
B.
Focus your attention on your own internal monologue
C.
Don't interrupt; if reading, don't multitask
D.
Restate the message in your own words and ask if you understood correctly
E.
Ask clarifying questions to communicate interest and gain insight
Question #2
What is Stephen Covey's suggestion to balance the need for attention to detail with the need to arrive at the end product?
A.
Create a priority list; focus on the most important.
B.
Learn to multitask.
C.
Focus on detail first, and then scale up.
D.
Begin with the end in mind.
E.
Delegate effectively.
Question #3
_____ refers to your sense of self and awareness of who you are.
A.
Intuition
B.
Introspection
C.
Self-concept
D.
Self-perception
E.
Self-awareness
Question #4
According to the text, there are _____ barriers to communication.
A.
nine
B.
six
C.
three
D.
five
E.
seven
Question #5
Which of the following is not one of the suggestions to improve your tone?
A.
Practice voice modulation
B.
Read your document loud before you deliver it.
C.
Listen or watch others' presentation.
D.
Seek out feedback from others.
E.
Use a speech synthesizer.
Question #6
Paying attention to both the actual words and for other clues to meaning, such as tone of voice is an example of passive listening.
A.
TRUE
B.
FALSE
Question #7
Part of the solution to grasp the readers' attention in business writing lies in your ability to help the reader select the key point or bit of information that will lead to "_____" instead of "no, thanks."
A.
what else?
B.
why me?
C.
how to?
D.
where?
E.
when?
Question #8
What is the critical difference between the following two interpersonal interactions: one with the cab-driver about the city roads and the other with your girlfriend about future plans?
A.
Based on gender
B.
Length of conversation
C.
Level of intimacy
D.
Context of the communication
E.
Level of honesty
Question #9
To undergo a change in values, a person may need to undergo a transformative life experience.
A.
TRUE
B.
FALSE
Question #10
_____ refer to the characteristics that make someone an individual, but that he or she has in common with others.
A.
Unique attributes
B.
Personality features
C.
Common features
D.
Individual differences
E.
Demographic traits
Question #11
____ is an occupation-specific language used by people in a given profession.
A.
Spec speak
B.
Lingo
C.
Slang
D.
Cliché
E.
Jargon
Question #12
_____ is anything that blocks or changes the source's intended meaning of the message.
A.
Intervention
B.
Interference
C.
Distortion
D.
Channel conflict
E.
Interruption
Question #13
Face-to-face conversations, speeches, telephone conversations, voice mail messages, radio, are public address systems are examples of:
A.
contexts
B.
sources.
C.
channels.
D.
receivers.
E.
messages.
Question #14
Demographic traits can give us insight into our audience and allow for an audience-centered approach.
A.
TRUE
B.
FALSE
Question #15
Which of the following is not part of your self-image?
A.
How you feel about yourself
B.
Your knowledge, experience, interests, and relationships.
C.
How you would describe yourself to others
D.
How you see yourself
E.
Your eye color, hair length, and height
Question #16
_____ refers to a set of principles or rules for correct conduct.
A.
Ethics
B.
Manners
C.
Code of conduct
D.
Decorum
E.
Protocol
Question #17
People who believe whatever the speaker said simply because of how dramatically he or she delivered a speech are being manipulated by:
A.
false promises.
B.
a cult of personality.
C.
an autocratic leader.
D.
impression management.
E.
hypnotic suggestions.
Question #18
When you are prepared, it means that you have done all of the following except:
A.
selected a topic appropriate to your audience.
B.
put your information into a logical sequence.
C.
gathered enough information to cover the topic well.
D.
considered how best to present it.
E.
practiced the golden rule of treating your audience.
Question #19
Which of the following is true about values?
A.
It can change easily and frequently
B.
Generally long lasting
C.
Learned predispositions to a concept or object
D.
Are not central to our self-image
E.
Convictions or expressions of confidence
Question #20
Which of the following is not one of the suggestions to improve your tone?
A.
Read your document loud before you deliver it.
B.
Use a speech synthesizer.
C.
Seek out feedback from others.
D.
Listen or watch others' presentation.
E.
Practice voice modulation
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