Business 032 - Business Communications » Fall 2020 » Quiz 1
Need help with your exam preparation?
Get Answers to this exam for $6 USD.
Get Answers to all exams in [ Business 032 - Business Communications ] course for $25 USD.
Existing Quiz Clients Login here
Question #1
Which of the following is not one of the tips to facilitate active listening and reading?
A.
Restate the message in your own words and ask if you understood correctly
B.
Ask clarifying questions to communicate interest and gain insight
C.
Maintain eye contact with the speaker
D.
Focus your attention on your own internal monologue
E.
Don't interrupt; if reading, don't multitask
Question #2
What is Stephen Covey's suggestion to balance the need for attention to detail with the need to arrive at the end product?
A.
Delegate effectively.
B.
Create a priority list; focus on the most important.
C.
Focus on detail first, and then scale up.
D.
Learn to multitask.
E.
Begin with the end in mind.
Question #3
_____ refers to your sense of self and awareness of who you are.
A.
Self-awareness
B.
Intuition
C.
Self-perception
D.
Self-concept
E.
Introspection
Question #4
According to the text, there are _____ barriers to communication.
A.
six
B.
five
C.
nine
D.
three
E.
seven
Question #5
Which of the following is not one of the suggestions to improve your tone?
A.
Read your document loud before you deliver it.
B.
Practice voice modulation
C.
Listen or watch others' presentation.
D.
Use a speech synthesizer.
E.
Seek out feedback from others.
Question #6
Paying attention to both the actual words and for other clues to meaning, such as tone of voice is an example of passive listening.
A.
TRUE
B.
FALSE
Question #7
Part of the solution to grasp the readers' attention in business writing lies in your ability to help the reader select the key point or bit of information that will lead to "_____" instead of "no, thanks."
A.
how to?
B.
where?
C.
when?
D.
why me?
E.
what else?
Question #8
What is the critical difference between the following two interpersonal interactions: one with the cab-driver about the city roads and the other with your girlfriend about future plans?
A.
Based on gender
B.
Context of the communication
C.
Length of conversation
D.
Level of intimacy
E.
Level of honesty
Question #9
To undergo a change in values, a person may need to undergo a transformative life experience.
A.
FALSE
B.
TRUE
Question #10
_____ refer to the characteristics that make someone an individual, but that he or she has in common with others.
A.
Common features
B.
Unique attributes
C.
Demographic traits
D.
Personality features
E.
Individual differences
Question #11
____ is an occupation-specific language used by people in a given profession.
A.
Jargon
B.
Cliché
C.
Lingo
D.
Slang
E.
Spec speak
Question #12
_____ is anything that blocks or changes the source's intended meaning of the message.
A.
Interruption
B.
Distortion
C.
Channel conflict
D.
Intervention
E.
Interference
Question #13
Face-to-face conversations, speeches, telephone conversations, voice mail messages, radio, are public address systems are examples of:
A.
sources.
B.
messages.
C.
channels.
D.
receivers.
E.
contexts
Question #14
Demographic traits can give us insight into our audience and allow for an audience-centered approach.
A.
TRUE
B.
FALSE
Question #15
Which of the following is not part of your self-image?
A.
How you would describe yourself to others
B.
How you see yourself
C.
Your knowledge, experience, interests, and relationships.
D.
Your eye color, hair length, and height
E.
How you feel about yourself
Question #16
_____ refers to a set of principles or rules for correct conduct.
A.
Protocol
B.
Ethics
C.
Code of conduct
D.
Manners
E.
Decorum
Question #17
People who believe whatever the speaker said simply because of how dramatically he or she delivered a speech are being manipulated by:
A.
an autocratic leader.
B.
hypnotic suggestions.
C.
false promises.
D.
a cult of personality.
E.
impression management.
Question #18
When you are prepared, it means that you have done all of the following except:
A.
gathered enough information to cover the topic well.
B.
selected a topic appropriate to your audience.
C.
considered how best to present it.
D.
practiced the golden rule of treating your audience.
E.
put your information into a logical sequence.
Question #19
Which of the following is true about values?
A.
Convictions or expressions of confidence
B.
Are not central to our self-image
C.
It can change easily and frequently
D.
Learned predispositions to a concept or object
E.
Generally long lasting
Question #20
Which of the following is not one of the suggestions to improve your tone?
A.
Read your document loud before you deliver it.
B.
Seek out feedback from others.
C.
Practice voice modulation
D.
Listen or watch others' presentation.
E.
Use a speech synthesizer.
Need help with your exam preparation?
Get Answers to this exam for $6 USD.
Get Answers to all exams in [ Business 032 - Business Communications ] course for $25 USD.
Existing Quiz Clients Login here