Business 032 - Business Communications » Fall 2020 » Quiz 1
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Question #1
Which of the following is not one of the tips to facilitate active listening and reading?
A.
Don't interrupt; if reading, don't multitask
B.
Restate the message in your own words and ask if you understood correctly
C.
Ask clarifying questions to communicate interest and gain insight
D.
Focus your attention on your own internal monologue
E.
Maintain eye contact with the speaker
Question #2
What is Stephen Covey's suggestion to balance the need for attention to detail with the need to arrive at the end product?
A.
Begin with the end in mind.
B.
Focus on detail first, and then scale up.
C.
Delegate effectively.
D.
Learn to multitask.
E.
Create a priority list; focus on the most important.
Question #3
_____ refers to your sense of self and awareness of who you are.
A.
Self-awareness
B.
Self-perception
C.
Introspection
D.
Self-concept
E.
Intuition
Question #4
According to the text, there are _____ barriers to communication.
A.
three
B.
six
C.
nine
D.
five
E.
seven
Question #5
Which of the following is not one of the suggestions to improve your tone?
A.
Use a speech synthesizer.
B.
Practice voice modulation
C.
Read your document loud before you deliver it.
D.
Listen or watch others' presentation.
E.
Seek out feedback from others.
Question #6
Paying attention to both the actual words and for other clues to meaning, such as tone of voice is an example of passive listening.
A.
FALSE
B.
TRUE
Question #7
Part of the solution to grasp the readers' attention in business writing lies in your ability to help the reader select the key point or bit of information that will lead to "_____" instead of "no, thanks."
A.
when?
B.
how to?
C.
why me?
D.
what else?
E.
where?
Question #8
What is the critical difference between the following two interpersonal interactions: one with the cab-driver about the city roads and the other with your girlfriend about future plans?
A.
Length of conversation
B.
Level of honesty
C.
Based on gender
D.
Level of intimacy
E.
Context of the communication
Question #9
To undergo a change in values, a person may need to undergo a transformative life experience.
A.
TRUE
B.
FALSE
Question #10
_____ refer to the characteristics that make someone an individual, but that he or she has in common with others.
A.
Unique attributes
B.
Common features
C.
Demographic traits
D.
Individual differences
E.
Personality features
Question #11
____ is an occupation-specific language used by people in a given profession.
A.
Spec speak
B.
Cliché
C.
Slang
D.
Jargon
E.
Lingo
Question #12
_____ is anything that blocks or changes the source's intended meaning of the message.
A.
Interference
B.
Intervention
C.
Channel conflict
D.
Distortion
E.
Interruption
Question #13
Face-to-face conversations, speeches, telephone conversations, voice mail messages, radio, are public address systems are examples of:
A.
messages.
B.
receivers.
C.
contexts
D.
channels.
E.
sources.
Question #14
Demographic traits can give us insight into our audience and allow for an audience-centered approach.
A.
FALSE
B.
TRUE
Question #15
Which of the following is not part of your self-image?
A.
How you see yourself
B.
Your eye color, hair length, and height
C.
How you would describe yourself to others
D.
Your knowledge, experience, interests, and relationships.
E.
How you feel about yourself
Question #16
_____ refers to a set of principles or rules for correct conduct.
A.
Code of conduct
B.
Ethics
C.
Protocol
D.
Manners
E.
Decorum
Question #17
People who believe whatever the speaker said simply because of how dramatically he or she delivered a speech are being manipulated by:
A.
impression management.
B.
false promises.
C.
hypnotic suggestions.
D.
a cult of personality.
E.
an autocratic leader.
Question #18
When you are prepared, it means that you have done all of the following except:
A.
put your information into a logical sequence.
B.
practiced the golden rule of treating your audience.
C.
selected a topic appropriate to your audience.
D.
gathered enough information to cover the topic well.
E.
considered how best to present it.
Question #19
Which of the following is true about values?
A.
Convictions or expressions of confidence
B.
Learned predispositions to a concept or object
C.
Generally long lasting
D.
Are not central to our self-image
E.
It can change easily and frequently
Question #20
Which of the following is not one of the suggestions to improve your tone?
A.
Practice voice modulation
B.
Listen or watch others' presentation.
C.
Read your document loud before you deliver it.
D.
Use a speech synthesizer.
E.
Seek out feedback from others.
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