Los Angeles Valley College » Business » Business 032 - Business Communications » Fall 2020

Business 032 - Business Communications » Fall 2020 » Quiz 1

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Question #1

Which of the following is not one of the tips to facilitate active listening and reading?

A. Ask clarifying questions to communicate interest and gain insight

B. Restate the message in your own words and ask if you understood correctly

C. Focus your attention on your own internal monologue

D. Maintain eye contact with the speaker

E. Don't interrupt; if reading, don't multitask

Question #2

What is Stephen Covey's suggestion to balance the need for attention to detail with the need to arrive at the end product?

A. Delegate effectively.

B. Focus on detail first, and then scale up.

C. Create a priority list; focus on the most important.

D. Learn to multitask.

E. Begin with the end in mind.

Question #3

_____ refers to your sense of self and awareness of who you are.

A. Self-awareness

B. Introspection

C. Self-perception

D. Intuition

E. Self-concept

Question #4

According to the text, there are _____ barriers to communication.

A. seven

B. three

C. five

D. six

E. nine

Question #5

Which of the following is not one of the suggestions to improve your tone?

A. Read your document loud before you deliver it.

B. Seek out feedback from others.

C. Listen or watch others' presentation.

D. Use a speech synthesizer.

E. Practice voice modulation

Question #6

Paying attention to both the actual words and for other clues to meaning, such as tone of voice is an example of passive listening.

A. FALSE

B. TRUE

Question #7

Part of the solution to grasp the readers' attention in business writing lies in your ability to help the reader select the key point or bit of information that will lead to "_____" instead of "no, thanks."

A. what else?

B. how to?

C. why me?

D. when?

E. where?

Question #8

What is the critical difference between the following two interpersonal interactions: one with the cab-driver about the city roads and the other with your girlfriend about future plans?

A. Length of conversation

B. Level of intimacy

C. Context of the communication

D. Based on gender

E. Level of honesty

Question #9

To undergo a change in values, a person may need to undergo a transformative life experience.

A. TRUE

B. FALSE

Question #10

_____ refer to the characteristics that make someone an individual, but that he or she has in common with others.

A. Personality features

B. Unique attributes

C. Common features

D. Individual differences

E. Demographic traits

Question #11

____ is an occupation-specific language used by people in a given profession.

A. ClichÃ©

B. Lingo

C. Jargon

D. Slang

E. Spec speak

Question #12

_____ is anything that blocks or changes the source's intended meaning of the message.

A. Channel conflict

B. Distortion

C. Interference

D. Intervention

E. Interruption

Question #13

Face-to-face conversations, speeches, telephone conversations, voice mail messages, radio, are public address systems are examples of:

A. messages.

B. channels.

C. contexts

D. receivers.

E. sources.

Question #14

Demographic traits can give us insight into our audience and allow for an audience-centered approach.

A. FALSE

B. TRUE

Question #15

Which of the following is not part of your self-image?

A. How you feel about yourself

B. How you would describe yourself to others

C. How you see yourself

D. Your knowledge, experience, interests, and relationships.

E. Your eye color, hair length, and height

Question #16

_____ refers to a set of principles or rules for correct conduct.

A. Decorum

B. Manners

C. Ethics

D. Protocol

E. Code of conduct

Question #17

People who believe whatever the speaker said simply because of how dramatically he or she delivered a speech are being manipulated by:

A. false promises.

B. impression management.

C. hypnotic suggestions.

D. a cult of personality.

E. an autocratic leader.

Question #18

When you are prepared, it means that you have done all of the following except:

A. gathered enough information to cover the topic well.

B. considered how best to present it.

C. put your information into a logical sequence.

D. selected a topic appropriate to your audience.

E. practiced the golden rule of treating your audience.

Question #19

Which of the following is true about values?

A. Are not central to our self-image

B. It can change easily and frequently

C. Convictions or expressions of confidence

D. Learned predispositions to a concept or object

E. Generally long lasting

Question #20