Business 032 - Business Communications » Fall 2020 » Quiz 1
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Question #1
Which of the following is not one of the tips to facilitate active listening and reading?
A.
Maintain eye contact with the speaker
B.
Restate the message in your own words and ask if you understood correctly
C.
Focus your attention on your own internal monologue
D.
Don't interrupt; if reading, don't multitask
E.
Ask clarifying questions to communicate interest and gain insight
Question #2
What is Stephen Covey's suggestion to balance the need for attention to detail with the need to arrive at the end product?
A.
Learn to multitask.
B.
Delegate effectively.
C.
Begin with the end in mind.
D.
Create a priority list; focus on the most important.
E.
Focus on detail first, and then scale up.
Question #3
_____ refers to your sense of self and awareness of who you are.
A.
Self-perception
B.
Intuition
C.
Self-awareness
D.
Introspection
E.
Self-concept
Question #4
According to the text, there are _____ barriers to communication.
A.
five
B.
three
C.
nine
D.
seven
E.
six
Question #5
Which of the following is not one of the suggestions to improve your tone?
A.
Practice voice modulation
B.
Listen or watch others' presentation.
C.
Use a speech synthesizer.
D.
Seek out feedback from others.
E.
Read your document loud before you deliver it.
Question #6
Paying attention to both the actual words and for other clues to meaning, such as tone of voice is an example of passive listening.
A.
TRUE
B.
FALSE
Question #7
Part of the solution to grasp the readers' attention in business writing lies in your ability to help the reader select the key point or bit of information that will lead to "_____" instead of "no, thanks."
A.
how to?
B.
when?
C.
what else?
D.
where?
E.
why me?
Question #8
What is the critical difference between the following two interpersonal interactions: one with the cab-driver about the city roads and the other with your girlfriend about future plans?
A.
Level of honesty
B.
Context of the communication
C.
Level of intimacy
D.
Length of conversation
E.
Based on gender
Question #9
To undergo a change in values, a person may need to undergo a transformative life experience.
A.
TRUE
B.
FALSE
Question #10
_____ refer to the characteristics that make someone an individual, but that he or she has in common with others.
A.
Unique attributes
B.
Personality features
C.
Demographic traits
D.
Individual differences
E.
Common features
Question #11
____ is an occupation-specific language used by people in a given profession.
A.
Spec speak
B.
Jargon
C.
Lingo
D.
Cliché
E.
Slang
Question #12
_____ is anything that blocks or changes the source's intended meaning of the message.
A.
Channel conflict
B.
Distortion
C.
Interruption
D.
Intervention
E.
Interference
Question #13
Face-to-face conversations, speeches, telephone conversations, voice mail messages, radio, are public address systems are examples of:
A.
receivers.
B.
sources.
C.
contexts
D.
channels.
E.
messages.
Question #14
Demographic traits can give us insight into our audience and allow for an audience-centered approach.
A.
FALSE
B.
TRUE
Question #15
Which of the following is not part of your self-image?
A.
How you see yourself
B.
Your knowledge, experience, interests, and relationships.
C.
How you feel about yourself
D.
How you would describe yourself to others
E.
Your eye color, hair length, and height
Question #16
_____ refers to a set of principles or rules for correct conduct.
A.
Manners
B.
Protocol
C.
Code of conduct
D.
Ethics
E.
Decorum
Question #17
People who believe whatever the speaker said simply because of how dramatically he or she delivered a speech are being manipulated by:
A.
hypnotic suggestions.
B.
a cult of personality.
C.
false promises.
D.
an autocratic leader.
E.
impression management.
Question #18
When you are prepared, it means that you have done all of the following except:
A.
considered how best to present it.
B.
selected a topic appropriate to your audience.
C.
practiced the golden rule of treating your audience.
D.
put your information into a logical sequence.
E.
gathered enough information to cover the topic well.
Question #19
Which of the following is true about values?
A.
Generally long lasting
B.
It can change easily and frequently
C.
Learned predispositions to a concept or object
D.
Are not central to our self-image
E.
Convictions or expressions of confidence
Question #20
Which of the following is not one of the suggestions to improve your tone?
A.
Use a speech synthesizer.
B.
Read your document loud before you deliver it.
C.
Seek out feedback from others.
D.
Listen or watch others' presentation.
E.
Practice voice modulation
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