Busad 110 - Human Relations in Business » Fall 2020 » Final Exam
Need help with your exam preparation?
Get Answers to this exam for $6 USD.
Get Answers to all exams in [ Busad 110 - Human Relations in Business ] course for $25 USD.
Existing Quiz Clients Login here
Question #1
A desired outcome of motivational techniques in the workplace is to get workers to be
A.
dissatisfied with their working conditions.
B.
engaged and committed.
C.
more caring about external rewards than getting the job done.
D.
thankful that they have a job.
Question #2
The motivational principle of WIIFM means that people are motivated by
A.
a spirit of excitement and adventure.
B.
concern for the welfare of others.
C.
self-interest.
D.
a need to avoid pain.
Question #3
When intermittent rewards are used in positive reinforcement, the
A.
undesired behavior fades quickly.
B.
undesired behavior is sustained longer.
C.
desired behavior fades quickly.
D.
desired behavior is sustained longer.
Question #4
An important reason that employee recognition programs are often effective is that
A.
most workers are greedy.
B.
collecting company souvenirs is a popular hobby.
C.
the need for economic security and safety is strong.
D.
most workers feel they do not receive enough recognition.
Question #5
Expectancy theory is based on the belief that people
A.
bet on the outcomes of a situation.
B.
want to maximize gain and minimize loss.
C.
strive to receive bigger rewards than others.
D.
are willing to endure pain to receive the right reward.
Question #6
A major characteristic of nurturing people is that they
A.
dislike most people.
B.
conduct serious negotiations over lunch.
C.
are late bloomers in their career.
D.
promote the growth of others.
Question #7
Which one of the following is the most likely to be the behavior of an effective mentor?
A.
coaxing the protégé into potentially harmful situations
B.
avoiding a personal friendship with the protégé
C.
solving problems for the protégé
D.
sharing a challenging assignment with the protégé
Question #8
Which one of the following is considered to be an important characteristic of an effective coach?
A.
confrontational style
B.
diplomacy and tact
C.
competitiveness with team members
D.
impatience
Question #9
A defining characteristic of the passive-aggressive type of difficult person is that he or she
A.
says yes to the boss, but no to coworkers.
B.
says no to the boss, but yes to coworkers.
C.
rarely delivers on promises.
D.
avoids promising to meet deadlines.
Question #10
Which one of the following is a recommended way of dealing with difficult people? Give feedback
A.
about the person's behavior.
B.
about the person's characteristics.
C.
about the person's values.
D.
in a group setting.
Question #11
You can tell that Franklin has good social intelligence because he
A.
gives constructive criticism instead of angry attacks.
B.
gives angry attacks toward lazy coworkers.
C.
tells great jokes during business meetings.
D.
believes that a friendly atmosphere lowers productivity.
Question #12
Jennifer is emotionally fit, so she is likely to
A.
have difficulty controlling her love of sweets..
B.
be quite hostile toward people she dislikes.
C.
be a high maintenance person.
D.
appear relaxed and friendly at meetings.
Question #13
A study showed that impression management was most likely to be effective when the person managing his or her impression
A.
had poor political skill.
B.
was highly introverted.
C.
was emotionally unstable.
D.
had good political skill.
Question #14
A useful principle to keep in mind in terms of cross-cultural etiquette is to
A.
usually follow the etiquette rules of your own culture.
B.
recognize that the rules for being polite are the same in most cultures.
C.
be careful not to violate the customs of another culture.
D.
give loads of smiles and hugs, and all will be fine.
Question #15
Laughing at your boss's humor tends to be an effective political tactic because
A.
kissing up is a standard part of most jobs.
B.
the shared laughter helps build rapport.
C.
most managers are emotionally insecure.
D.
a boss who laughs gives generous salary increases.
Question #16
The most important reason that dissatisfied customers are so significant is that they
A.
fill consumer satisfaction surveys with exaggerated, negative comments.
B.
tell many other people about their dissatisfaction.
C.
tend to not become a repeat customer.
D.
usually ask for a refund.
Question #17
A.
imposes strict control over employee behavior.
B.
is so grouchy and angry that he or she is a good model of behavior to avoid.
C.
is charismatic and good at setting visions.
D.
complains a lot about poor customer service.
Question #18
Pily, a customer service technician at a Jaguar dealer knows she is empowered when she has the authority to
A.
tell a dissatisfied customer to go online to learn how to operate the Jaguar's navigation system.
B.
grant $500 in service coupons to a dissatisfied customer.
C.
please wait in the customer lounge for an hour.
D.
explain more clearly the problem with his or her Jaguar.
Question #19
To bond with a customer is to
A.
establish a tight legal agreement.
B.
enter into frequent negotiations about price.
C.
accept liability for service problems.
D.
form an personal relationship.
Question #20
A realistic customer retention policy centers on the idea that
A.
the customer is always right.
B.
a customer retention rate of about 50 percent is realistic.
C.
some customers are so unreasonable they are not worth keeping.
D.
a company should strive to retain all their customers.
Question #21
A person who morally disengages thinks in such a way as to avoid being moral
A.
without feeling distress.
B.
while looking out for the good of the other person.
C.
with work associates who have high work engagement.
D.
while feeling terribly guilty.
Question #22
Ara is the credit manager at a motorcycle dealer, and the dealership is behind sales quota so far this year. This afternoon, a customer applied for a $20,000 loan to purchase the motorcycle he has chosen. Ara engages in motivated blindness when he
A.
approves the credit application because he likes the way the customer dresses.
B.
overlooks the fact that the applicant is facing a home foreclosure.
C.
approves the credit application because it is filled out carefully.
D.
turns down the credit applicant because he is driving a competitive brand motorcycle.
Question #23
Vache, a small business owner, practices cronyism when he gives a job to an unqualified friend who
A.
is in desperate need of a job.
B.
helps shovel his driveway.
C.
has strong potential to learn the job in question quickly.
D.
has worked for a competitor.
Question #24
Inventory specialist Reona is highly virtuous on the job, so according to the analysis presented in the human relations text, she is likely to
A.
be loyal to her convictions.
B.
give a little company money to a poor employee.
C.
not worry about the consequences of her actions.
D.
never forgive an immoral act, however small.
Question #25
Nurse Narine, who works at a hospital, is being "green" when she
A.
encourages patients to smoke outside the hospital doors.
B.
skips sterilizing needles before reusing them.
C.
drives an SUV with a sun roof to the hospital.
D.
advocates that the hospital engages in more recycling.
Question #26
Anahita is classified as a corporate athlete, so we can expect her to
A.
be a mentor to several workers at the same time.
B.
drink Gatorade during business meetings.
C.
perform at a high level for sustained periods of time.
D.
work in the company wellness program.
Question #27
You know you have an extreme job when you work
A.
during certain seasons, such as the tax season.
B.
30 hours per week from your home and receive high pay.
C.
only from midnight until 8 a.m.
D.
60 hours per week, travel heavily, and face tight deadlines.
Question #28
Breaking a task down into manageable chunks is aimed at overcoming procrastination due to
A.
dislike of an overwhelming task.
B.
looking to punish oneself.
C.
dislike of a task with several components.
D.
craving the excitement of rushing to make a deadline.
Question #29
Having a mission in life is likely to
A.
propel you toward being more productive.
B.
make you a workaholic.
C.
make short-range goals superfluous.
D.
propel you toward self-employment.
Question #30
A major concern about multitasking while working on important projects is that
A.
working on the project is less joyful.
B.
the work is performed too quickly.
C.
the person will appear to be old-fashioned.
D.
errors are likely to increase.
Question #31
The job-finding tactic called develop a comprehensive marketing strategy centers on
A.
identifying your position objective.
B.
identifying your potential contribution.
C.
using multiple approaches to reach the right employer.
D.
smiling at interviewers and contacts.
Question #32
The job-hunting tactic most closely related to increasing personal productivity is
A.
engage in extreme job hunting.
B.
use networking to reach company insiders
C.
stay organized during your job search.
D.
be aware of qualifications sought by employers.
Question #33
A starting point for choosing keywords to include on your job résumé is
A.
current industry buzzwords
B.
words and phrases that are trending on social media Web sites at the time.
C.
a modern dictionary of slang.
D.
the job description associated with the position.
Question #34
Which of the following would most likely be part of a behavioral interview?
A.
What type of animal do you admire the most?
B.
Tell me about your record of attendance and punctuality.
C.
Describe for me a time when you solved a tough problem under a time deadline.
D.
How are you feeling and acting today?
Question #35
A poll taken by Marist College found that which one of the following words or phrase is the most annoying, and should therefore be minimized while interviewing?
A.
"Whatever"
B.
"Nice to be here"
C.
"Excuse me, sir (or madam)"
D.
"You can say that again."
Question #36
Roy is building his personal brand, so he should
A.
compare himself to his favorite brands, such as Nike or Chevrolet.
B.
list his most important needs for development.
C.
think through his basket of strengths.
D.
give himself a clever name, such as "Resilient Roy."
Question #37
Gevo, a mutual fund sales representative, has a proactive personality so he is likely to
A.
procrastinate when faced with a difficult task.
B.
become stressed with facing a heavy workload.
C.
respond immediately when his boss makes a suggestion.
D.
search out new potential clients his company is not yet serving.
Question #38
Araks career can be considered a calling because she
A.
experiences a consuming, meaningful passion about her work.
B.
entered her field because of a family business.
C.
satisfies a few of her religious values through work.
D.
supplements her paid work with volunteer work.
Question #39
When first developing your network, it is recommended that you
A.
offer people prizes for becoming network members.
B.
be quite restrictive about who can be in your network
C.
include a large number of people.
D.
only include people doing work similar to yours.
Question #40
Now that I have studied techniques and strategies for career management, I have increased my chances of
A.
earning a high income in my field.
B.
attaining career satisfaction.
C.
living longer and healthier.
D.
all of the above.
Need help with your exam preparation?
Get Answers to this exam for $6 USD.
Get Answers to all exams in [ Busad 110 - Human Relations in Business ] course for $25 USD.
Existing Quiz Clients Login here