Los Angeles Valley College » Business » Business 001 - Introduction to Business » Fall 2020

Business 001 - Introduction to Business » Fall 2020 » Chapter 8 and 9 Quiz

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Question #1

Match the term to its definition: Performance behaviors

A. A person's ability to get along with others

B. Occurs when people quit their job

C. The total set of work-related behaviors that the organization expects employees to display

D. The degree to which a person tends to be positive or negative

E. The behavior of an individual who makes a positive overall contribution to the organization

F. An individual's persistence, dependableness and orderliness

Question #2

Match the term to its definition: Organization citizenship

A. How rigid a person is in terms of his or her beliefs

B. The behavior of an individual who makes a positive overall contribution to the organization

C. The total set of work-related behaviors that the organization expects employees to display

D. A person's ability to get along with others

E. Occurs when people quit their job

F. A person's comfort level with relationships

Question #3

Match the term to its definition: Turnover

A. The pattern of actions by the members of an organization that directly or indirectly influences the organization's effectiveness.

B. How rigid a person is in terms of his or her beliefs

C. Occurs when people quit their job

D. The behavior of an individual who makes a positive overall contribution to the organization

E. A person's comfort level with relationships

F. A person's beliefs about his or her capabilities or a person's ability to bring about the desired result

Question #4

Match the term to its definition: Agreeableness

A. Occurs when people quit their job

B. The total set of work-related behaviors that the organization expects employees to display

C. A person's comfort level with relationships

D. A person's ability to get along with others

E. How rigid a person is in terms of his or her beliefs

F. An individual's persistence, dependableness and orderliness

Question #5

Match the term to its definition: Conscientiousness

A. The behavior of an individual who makes a positive overall contribution to the organization

B. A person's ability to get along with others

C. An individual's persistence, dependableness and orderliness

D. How rigid a person is in terms of his or her beliefs

E. A person's beliefs about his or her capabilities or a person's ability to bring about the desired result

F. The total set of work-related behaviors that the organization expects employees to display

Question #6

Match the term to its definition: Emotionality

A. The degree to which a person tends to be positive or negative

B. An individual's persistence, dependableness and orderliness

C. The total set of work-related behaviors that the organization expects employees to display

D. A person's ability to get along with others

E. The behavior of an individual who makes a positive overall contribution to the organization

F. How rigid a person is in terms of his or her beliefs

Question #7

Match the term to its definition: Extraversion

A. A person's beliefs about his or her capabilities or a person's ability to bring about the desired result

B. A person's comfort level with relationships

C. The pattern of actions by the members of an organization that directly or indirectly influences the organization's effectiveness.

D. Occurs when people quit their job

E. How rigid a person is in terms of his or her beliefs

F. An individual's persistence, dependableness and orderliness

Question #8

Match the term to its definition: Openness

A. The behavior of an individual who makes a positive overall contribution to the organization

B. How rigid a person is in terms of his or her beliefs

C. A person's ability to get along with others

D. The degree to which a person tends to be positive or negative

E. A person's beliefs about his or her capabilities or a person's ability to bring about the desired result

F. The total set of work-related behaviors that the organization expects employees to display

Question #9

Match the term to its definition: Self-efficacy

A. The pattern of actions by the members of an organization that directly or indirectly influences the organization's effectiveness.

B. A person's beliefs about his or her capabilities or a person's ability to bring about the desired result

C. A person's ability to get along with others

D. The total set of work-related behaviors that the organization expects employees to display

E. Occurs when people quit their job

F. An individual's persistence, dependableness and orderliness

Question #10

Match the term to its definition: Employee behavior

A. Occurs when people quit their job

B. A person's ability to get along with others

C. An individual's persistence, dependableness and orderliness

D. The pattern of actions by the members of an organization that directly or indirectly influences the organization's effectiveness.

E. The total set of work-related behaviors that the organization expects employees to display

F. A person's comfort level with relationships

Question #11

Self-awareness is a person's capacity for being aware of how they are feeling.

A. TRUE

B. FALSE

Question #12

Match the need that Maslow describes in his model with how they may be satisfied at work: Physiological Needs

A. Challenging Job

B. Pension Plan

C. Friends at Work

D. Salary

E. Job Title

Question #13

Match the need that Maslow describes in his model with how they may be satisfied at work: Security Needs

A. Pension Plan

B. Salary

C. Job Title

D. Challenging Job

E. Friends at Work

Question #14

Match the need that Maslow describes in his model with how they may be satisfied at work: Social Needs

A. Friends at Work

B. Job Title

C. Salary

D. Pension Plan

E. Challenging Job

Question #15

Match the need that Maslow describes in his model with how they may be satisfied at work: Esteem Needs

A. Salary

B. Job Title

C. Pension Plan

D. Challenging Job

E. Friends at Work

Question #16

Match the need that Maslow describes in his model with how they may be satisfied at work: Self-Actualization Needs

A. Challenging Job

B. Salary

C. Pension Plan

D. Friends at Work

E. Job Title

Question #17

Emotional Intelligence is the extent to which people are self aware, able to manage their emotions, able to motivate themselves, and able to express empathy for others.

A. TRUE

B. FALSE

Question #18

Some leaders, such as a chief physician in a hospital, may gain authority vested in the position to get things done.

A. FALSE

B. TRUE

Question #19

______________________ is defined as the process and behaviors used by someone such as a manager, to motivate, inspire, and influence the behaviors of others.

A. Subordination

B. Fellowship

C. Leadership

D. Capitalism

Question #20

Match the type of power to its definition:Legitimate power

A. Power to give or withhold a benefit

B. Power based on identification, imitation, loyalty or charisma

C. Enforcement by means of psychological, emotional or physical threat

D. Power derived from knowledge, skill or proficiency

E. Accorded to people occupying a particular position

Question #21

Match the type of power to its definition:Reward power

A. Power derived from knowledge, skill or proficiency

B. Enforcement by means of psychological, emotional or physical threat

C. Accorded to people occupying a particular position

D. Power based on identification, imitation, loyalty or charisma

E. Power to give or withhold a benefit

Question #22

Match the type of power to its definition:Coercive power

A. Power derived from knowledge, skill or proficiency

B. Power to give or withhold a benefit

C. Enforcement by means of psychological, emotional or physical threat

D. Accorded to people occupying a particular position

E. Power based on identification, imitation, loyalty or charisma

Question #23

Match the type of power to its definition:Referent power

A. Accorded to people occupying a particular position

B. Power based on identification, imitation, loyalty or charisma

C. Power derived from knowledge, skill or proficiency

D. Enforcement by means of psychological, emotional or physical threat

E. Power to give or withhold a benefit

Question #24

Match the type of power to its definition:Expert power

A. Accorded to people occupying a particular position

B. Power derived from knowledge, skill or proficiency

C. Enforcement by means of psychological, emotional or physical threat

D. Power based on identification, imitation, loyalty or charisma

E. Power to give or withhold a benefit

Question #25

A decision that is relatively unstructured and that occurs with low frequency is known as a(n) __________ decision.

A. non designed

B. non programmed

C. uncompromised

D. irrelevant

Question #26

Research has found that the "Universal Approach" to leadership behavior is consistently superior to the "Situational Approach."

A. FALSE

B. TRUE

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