Management 360 - Management and Organizational Behavior » Spring 2021 » OA Quiz Chapter 12
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Question #1
Organizational culture can have a big impact on performance through its influence on employees and customers.
A.
FALSE
B.
TRUE
Question #2
Organizational culture is usually described from the perspective of two levels—the external level and the internal level.
A.
FALSE
B.
TRUE
Question #3
Ideally, every manager should act as a change leader.
A.
FALSE
B.
TRUE
Question #4
______ is the system of shared beliefs and values that guides behavior in organizations.
A.
Organizational tactics
B.
Organizational motives
C.
Organizational dynamics
D.
Organizational culture
E.
Organizational workflow
Question #5
_______ is the process through which new members learn the culture of an organization.
A.
Ethical reasoning
B.
Creative visualization
C.
Ethnocentrism
D.
Socialization
E.
Unfreezing
Question #6
________ are formed among persons who work together and share similar ages, such as Millennials and Baby Boomers.
A.
Functional subcultures
B.
Organizational sects
C.
Ethnic subcultures
D.
Gender subcultures
E.
Generational subcultures
Question #7
In the context of change leadership, _____ implies that change initiatives come from lower levels in the organization.
A.
top-down change
B.
bottom-up change
C.
radical change
D.
transformational change
E.
frame-breaking change
Question #8
In the context of organizational change, _____ results in a major and comprehensive redirection of the organization.
A.
frame-bending change
B.
bottom-up change
C.
transformational change
D.
continuous improvement change
E.
incremental change
Question #9
In the context of organizational change, _____ change bends and adjusts existing ways to improve performance.
A.
radical
B.
top-down
C.
transformational
D.
frame-breaking
E.
incremental
Question #10
Delaying a sense of urgency for change and neglecting to build a coalition of influential persons who support the change, is a major reason for the failure of the ________ phase in the Lewin’s model for planned change.
A.
coercing
B.
changing
C.
unfreezing
D.
refreeezing
E.
improvising
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