A.   FALSE

B.   TRUE

A.   A report presented as a letter would be the best choice when sending information to an organization outside of one's own.

B.   A report presented as a letter would be the best choice when sending information to an organization both inside (higher up the organizational hierarchy) and outside of one's own.

C.   A report presented as a letter would be the best choice when sending information to an individual in a higher position inside your organization.

A.   Good headings divide the written material into "chunks" of information that help the reader's comprehension.

B.   Good headings divide the written material into "chunks" of information that help the reader's comprehension. Good headings guide the reader through the report. Good headings highlight major ideas and categories in a report.

C.   Good headings guide the reader through the report.

D.   Good headings highlight major ideas and categories in a report.

A.   Before Class, During Class, After Class is an example of a Logical heading.

B.   Before Class, During Class, After Class is an example of a Functional heading.

C.   Before Class, During Class, After Class is an example of a Talking heading.

D.   None of these apply.

A.   Talking headings - Sequential Parallelism

B.   Functional headings - Grammatical Parallelism

C.   None of these apply.

D.   Talking headings - Grammatical Parallelism

A.   A report should only include information from personal observations, company records and employee surveys.

B.   A report can include information from personal observations, company records and employee surveys, as well as all sorts of published materials.

C.   A report can include information from personal observations, company records and employee surveys, but not usually published materials.

A.   It is recommended to use headings and subheading when using a report format for information.

B.   It is recommended to use headings only when using a report format for information.

C.   It is recommended to use headings but not necessarily subheading when using a report format for information.

A.   FALSE

B.   TRUE