Hospitality 330 - Managing Technology and E-Commerce » 2019 » Quiz 2
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Question #1
Ch 7: Food and Beverage management applications process data related to back-of-the-house food service activities such as
A.
All the above
B.
recipe management
C.
sales analysis
D.
menu management
Question #2
Ch 7: A recipe management software application maintains the most important files in an automated restaurant system, which include:
A.
recipe file
B.
All the above
C.
ingredient file
D.
menu item file
Question #3
Ch 7: Regarding Food and Beverage Management Applications, an ingredient File includes:
A.
Recipe unit cost
B.
All the above
C.
Ingredient code number
D.
Ingredient description
Question #4
Ch 7: Regarding Food and Beverage Management Applications, a Recipe File does NOT contain standardized recipes for all menu items.
A.
TRUE
B.
FALSE
Question #5
Ch 7: Regarding Food and Beverage Management Applications, a Menu Item File contains data for all period offerings and menu items sold.
A.
TRUE
B.
FALSE
Question #6
Ch 7: Regarding Food and Beverage Management Applications, most automated service management applications sort and ______ (one word) data into timely, factual reports intended to help management answer significant questions to help manage profit, popular choices, menu pricing, and more.
A.
File
B.
Index
C.
Sort
Question #7
Ch 7: Regarding Food and Beverage Management Applications, "menu engineering" is a menu management application for ________ (one word) decisions regarding current and future menu pricing, design, and contents.
A.
Filing
B.
Index
C.
Evaluating
Question #8
Ch 8: Regarding Sales and Catering Applications, automated sales records are a vital part of a hotel's sales, and these records can be helpful in:
A.
servicing existing accounts
B.
generating repeat business
C.
All the above
D.
establishing new accounts
Question #9
Ch 8: Regarding Sales and Catering Applications, an Automated sales office application can produce information on:
A.
market segments and sales staff productivity
B.
bookings and average room rates
C.
accounts
D.
All the above
Question #10
Ch 8: Regarding Sales and Catering Applications, "Revenue Management" is sometimes called
A.
loss
B.
business
C.
yield management
D.
profit
Question #11
Ch 8: Regarding Sales and Catering Applications, the following elements are typically included in a successful revenue management strategy: Group room sales, Transient room sales, and food-and-beverage sales.
A.
TRUE
B.
FALSE
Question #12
Ch 8: Regarding Sales and Catering Applications, the "Market Segment Report" provides NO information regarding customer mix, which is necessary for effective forecasting by market segment.
A.
FALSE
B.
TRUE
Question #13
Ch 8: Regarding Sales and Catering Applications, "______ (one word only) statistic" is the ratio of room revenue to potential room revenue.
A.
partial
B.
yield
C.
complete
Question #14
Ch 9: Hospitality Industry back office software packages vary according to need. The following is/are typical software package (s) found in a property management back office:
A.
Purchasing and Financial reporting
B.
Payroll accounting and Inventory accounting
C.
Accounts receivable and Accounts payable
D.
All the above
Question #15
Ch 9: The Accounts Receivables (A/R) software application typically performs the following function(s):
A.
All the above
B.
Generates an audit report of accounts receivable transactions
C.
Maintains account balances and Processing billing
D.
Monitors collection activities and Monitors aging of account
Question #16
Ch 9: Accounts Payable (A/P) refers to ________ (one word only) the company incurs for merchandise, equipment, or other goods and services purchased with deferred (delayed) payments.
A.
liabilities
B.
receivables
C.
assets
D.
gifts
Question #17
Ch 9: Accounts Receivables refers to obligations owed to an organization from sales made on credit.
A.
FALSE
B.
TRUE
Question #18
Ch 9: "First in, First out" (FIFO) is a/an _______ term (one word only) that is used to manage inventory when items have entered the inventory system, and when they are used up.
A.
exact
B.
inventory
C.
incomplete
Question #19
Ch 9: A _______ sheet (one word only) provides important information on the financial position of your business by showing its assets, liabilities, and equity on a particular date.
A.
receivables
B.
balance
C.
accounting
Question #20
Ch 10: Regarding Information Management, a management information system (MIS) is designed to provide managers with the information necessary to manage goals, performance, trends, and patterns. Types of data used for these purposes include:
A.
"alphanumeric data"
B.
"alpha data"
C.
All the above
D.
"numeric data"
Question #21
Ch 10: The term __________ (one word only) is often abbreviated as "Mb" and is equal to 1,048,576 bytes, and is commonly used to describe computer memory capacity.
A.
gigabyte
B.
medium built
C.
megabyte
Question #22
Ch 10: The term _______ (one word only) is often abbreviated as "Gb" and is equal to 1,073,741,834 bytes, and is commonly used to describe computer memory capacity.
A.
kilogram
B.
gigabyte
C.
megabyte
Question #23
Ch 10: The term _______ (one word only) is often abbreviated as "Kb" and is equal to 1,024 bytes, and is commonly used to describe computer memory capacity.
A.
gigabyte
B.
kilobyte
C.
megabyte
Question #24
Ch 12: Regarding System Security and System Management, written policies and procedures typically address the following issue(s):
A.
Email and Internet use
B.
Passwords and User Names
C.
Application software
D.
All the above
E.
Portable storage media
Question #25
Ch 12: A System Backup is very important, both in terms of having manual procedures to fall back on and having duplicate copies of data and system software.
A.
FALSE
B.
TRUE
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