West Los Angeles College » Hospitality » Hospitality 330 - Managing Technology and E-Commerce » 2019

Hospitality 330 - Managing Technology and E-Commerce » 2019 » Quiz 1

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Question #1

Ch 1: There are many technology interfaces used in a hotel's property management system (PMS). A hotel "yield management" interface:

A. manages the telephone system

B. manages the bell staff

C. captures gift shop inventory

D. analyzes room rate, availability and demand data to profitably apply future rates and length of stay

Question #2

Ch 1: A Uniform Resource Locator (URL) designates the Internet address of a site, usually the site's home page.

A. TRUE

B. FALSE

Question #3

Ch 1: Automated lodging information is commonly called a property management system (PMS). It helps to manage the hotel's front-office and back-office activities that include a:

A. Reservations Module

B. Rooms Management Module

C. Guest Accounting Module

D. All the above

Question #4

Ch 1: An internal ________ (one word) is the term for a partitioned section of the company's public website that is password-protected to provide staff members with access to important work-related information.

A. skynet

B. firewall

C. intranet

Question #5

Ch 1: Evaluating a technology application with a specific set of criteria can help predict its success. Certain highly useful criteria to use when evaluating an application include questions such as:

A. Does it enhance profit?

B. Does it provide a competitive advantage?

C. All the above

D. Does it improve productivity?

Question #6

Ch 1: Hotel websites do NOT represent a cost-effective way to distribute hotel information, room rates, and room availability to potential guests.

A. TRUE

B. FALSE

Question #7

Ch 1: Much of the user-friendly nature of the web stems from the HyperText Transfer Protocol (HTTP) that structures information on the web.

A. FALSE

B. TRUE

Question #8

Ch 2: "Cloud" computing:

A. is also known as virtual computing.

B. represents the internet, with application software located at various websites.

C. is the term used to describe off-premises, as opposed to on-site, automation.

D. allows the user to access programs and data from anywhere there is an internet connection.

E. All of the above

Question #9

Ch 2: A gigahertz (GHz) is a unit of electrical frequency equal to one billion cycles per second; used to measure the speed of a system's central processing unit.

A. FALSE

B. TRUE

Question #10

Ch 2: A local area network that uses a wireless transmission protocol is a:

A. VPN network

B. LAN network

C. Hardware network

D. WiFi network

Question #11

Ch 2: A megahertz (MHz) is a unit of electrical frequency equal to one million cycles per second; used to measure the speed of a system's central processing unit.

A. TRUE

B. FALSE

Question #12

Ch 2: Software is a systems term referring to a set of programs that instructs or controls the operation of the computer hardware component. Software programs tell the computer system what to do, how to do it, and when to do it.

A. FALSE

B. TRUE

Question #13

Ch 2: The difference between RAM (Random Access Memory) and ROM (Read-Only Memory) is the RAM holds a ________ (one word) version of the program or data, whereas ROM holds a permanent record of information that the system needs to use each time it is turned on.

A. temporary

B. unofficial

C. permanent

Question #14

Ch 4: A Guest Accounting Module includes:

A. All the above

B. Account (Check-out) settlement

C. Account postings

D. Account auditing

Question #15

Ch 4: Common hotel folios include:

A. Non-guest folios ("city accounts")

B. Employee folios

C. Master folios

D. All the above

E. Individual folios

Question #16

Ch 4: Front office modules of a hotel do NOT enable several audit functions to be performed.

A. TRUE

B. FALSE

Question #17

Ch 4: In hotel language, a ______ (one word) is a guest who has left the hotel without making arrangements to settle his or her account.

A. scammer

B. skipper

C. thief

Question #18

Ch 4: Most Rooms Management Modules perform one or more of these functions:

A. Identify current room status

B. Organize Housekeeping activities

C. Generate timely reports for management

D. Assist in assigning rooms to guests at check-in

E. All the above

Question #19

Ch 4: The Rooms Management Module is primarily designed to strengthen the communication links between the front office and housekeeping departments.

A. FALSE

B. TRUE

Question #20

Ch 4: "Master Folio" generally applies to an account with multiple guests and contains a record of transactions that are not posted to individual folios. In other words, the company or convention is paying for these charges - not the individual.

A. FALSE

B. TRUE

Question #21

Ch 6: In a POS entry unit, pre-set Keys are programmed to maintain the following component(s) for a select group of menu items:

A. Department

B. Descriptor

C. All the above

D. Price

Question #22

Ch 6: "Smart Cards" are made of plastic and about the size of a:

A. CD disc

B. small saucer

C. baseball

D. credit card

Question #23

Ch 6: Regarding touch screen terminals, there is perhaps no area of POS hardware that has received more attention than touch screen technology, as touch screen terminals dominate the marketplace across all types of food-service operations.

A. TRUE

B. FALSE

Question #24

Ch 6: Regarding Point of Sale technology, Debit cards are used by a card-holder to pay a bill when the card-holder has NO money in their bank account.

A. TRUE

B. FALSE

Question #25

Ch 6: A handheld terminal is a wireless server terminal that enables servers to enter orders at a table-side, or even outside the building like In-and-Out Burgers that uses it in the drive-through lane before one's car reaches the window ordering area.

A. TRUE

B. FALSE

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