Ch 1:  There are many ways to classify hotels, however the major classifications include:

Ch 1:  Regarding hotel classification by Target Market, Hotels target many markets and can be classified according to the markets they attempt to attract and serve. The most common types of properties based on target markets typically include:

Ch 1: Regarding hotel classification by Size – or the number of rooms in a property -hotels are typically grouped in the following size category or categories:

Ch 1:  Regarding hotel Levels of Service - Lodging can be discussed in terms of different levels of service, including:

Ch 1:   Regarding hotel classification by Target Market, "Target Market" is the market the hotel wants to attract and serve.

Ch 1:  In many cases, a subclass of world-class hotels refers to hotels earning either four diamonds or four stars under the AAA or Forbes Travel Guide rating services.

Ch 1: A management contract is an agreement between the owner/developer of a property and a professional hotel management company.  

Ch 1: Regarding Franchising: Think hotels or restaurants, for instance: Franchising is a method of distribution whereby one entity that has developed a particular pattern or format for doing business (the franchisor), grants to other entities (franchisees) the right to conduct such a business provided they follow the established pattern of the franchisor. 

Ch 2. The textbook indicates that the main groups whose interests should be addressed in the hotel’s mission statement include:

Ch 2:  Once the hotel has defined its mission statement, the next step is to set goals that the organization must achieve to effectively carry out its mission. Goals are specific and measurable, such as the following example(s):

Ch 2:  The hotel’s “Uniformed Service” employees generally provide the most personalized guest service. Uniformed Service positions within a hotel include (among others):

Ch 2: An organization requires a formal structure to carry out its mission and goals. A common way to represent that structure is the  _________ chart.

Ch 2:  An organization chart typically shows where divisions of responsibility and lines of authority lie.  

Ch 2: The hotel’s  ____________ Department often employs a larger number of employees than the other departments in the rooms division.

Ch 2: The hotel’s ______ ___ __________ (3 words) Division generally ranks second to the rooms division (sleeping rooms) in terms of total revenue.

Ch 2:  The ________ (one word) Manager in a hotel is responsible for ensuring that the hotel is maximizing it revenue by balancing the room rates guest pay with hotel occupancy.

Ch 2: The hotel’s _________ (one word) division monitors the financial activities of the property.

Ch 3:  In a hotel, the Guest Cycle consists of:

Ch 3:  Most front office functions are performed at the Front Desk. 

Ch 3:  Regarding property management systems, common front office software modules are designed to help front office staff perform functions related to:

Ch 3: Regarding Sales Automation Systems, sales automation software systems  can identify booking trends, group histories, room rates, and non-room rates (such as food & beverage, facilities, amenities, and other charges).   

Ch 4:  Regarding Hotel Reservations systems, the hotel reservations process typically handles such process or processes as:

Ch 4:  Types of hotel reservations include:

Ch 4: A Non-guaranteed reservation is a reservation the hotel will hold up to a certain date/time, by which time if payment is not received, the reservation cancels.

Ch 4. Central Reservations Systems (CRS) is responsible for maintaining a room availability inventory each proper participating in the system. 

Ch 4:  Regarding Global Distribution Systems (GDS): Most central reservations systems (whether hotels, airlines, automobile rental agencies, or travel agency companies) connect to Global Distribution Systems.

Ch 4: Most airlines around the world are connected to one or more of these four GDSs: SABRE, Galileo International, Amadeus, and WorldSpan. 

Ch 5:  The Hotel Registration Process consists of the following:

Ch 5: In hotel terminology, a “_______” (one word) is a guest who leaves without paying for the room.

Ch 5:  In hotel terminology, the “European Plan -EP–  is a billing arrangement under which  ______ (one word) are priced separately from rooms.