HEA 478 - Strategic Management in Healthcare » Fall 2021 » Chapter 2 Quiz

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Question #1
Patient or customer origin studies identify
A.   the combination of minorities and gender differences among all patients
B.   the percentage of minority populations using a facility
C.   the birthplace of critical customer segments
D.   the proportion of customers or patients coming from different zip codes
Question #2
Why are population demographics so important in healthcare strategy?
A.   Demographers often make regulations.
B.   Men tend to make healthcare decisions for their family.
C.   Age directly affects the amount and type of healthcare used.
D.   Gender is the most important indicator of healthcare use.
Question #3
Which is not part of the societal environment?
A.   General economic conditions
B.   Product development
C.   Population growth
D.   Government laws
Question #4
Market concentration can be determined by using which two formulas?
A.   FTC ratio and four-firm concentration ratio
B.   FTC ratio and six-firm market ratio
C.   Heckman Index and four-firm concentration ratio
D.   Herfindahl-Hirschman Index and four-firm concentration ratio
Question #5
In which phase of the product life cycle might it be best to enter a market?
A.   Emerging
B.   Growth
C.   Maturity
D.   Decline
Question #6
Monopolists' primary strategic focus is on
A.   increasing their market share
B.   price
C.   differentiating their products and services
D.   keeping potential competitors out of the market
Question #7
What is not correct regarding the product life cycle?
A.   It may not apply to fad products.
B.   Products can skip stages.
C.   Changing technologies and consumer demand affect it.
D.   The duration of each stage can vary dramatically.
Question #8
In which market structure would there be the most market power?
A.   Perfect competition
B.   Oligopoly
C.   Monopolistic competition
D.   Monopoly
Question #9
Perfect competition is distinct from the other market structures in that its products
A.   are distinguished on the basis of quality
B.   are undifferentiated
C.   change more rapidly
D.   are of low quality
Question #10
What do markets generally not exchange?
A.   Products
B.   Effort
C.   Money
D.   Information
Question #11
Which would not be considered medical technology?
A.   Newly hired personnel
B.   New medications
C.   New medical procedures
D.   Different ways to complete a surgery
Question #12
Oligopolies do not exhibit
A.   easy ability to raise prices
B.   domination by a few firms
C.   high entry and exit barriers
D.   frequent governmental controls
Question #13
In which market structure is price of greatest strategic consideration?
A.   Perfect competition
B.   Oligopoly
C.   Monopolistic competition
D.   Monopoly
Question #14
A healthcare industry includes
A.   a series of exchanges that transfer a product to a new owner
B.   groups of buyers in a specific location
C.   an exchange locale
D.   groups of sellers of products that are close substitutes
Question #15
Which of the following is not a phase of the product life cycle?
A.   Decline
B.   Deficit
C.   Maturity
D.   Growth
Question #16
In which market structure can consumers most easily find substitutes?
A.   Perfect competition
B.   Monopoly
C.   Monopolistic competition
D.   Oligopoly
Question #17
Market power is best described as
A.   the ability to influence prices
B.   the ability to organize product and services in a cost-effective manner
C.   the ability of a market to direct the course of legislation
D.   the ability to influence which buyers and sellers exist
Question #18
Physician practices in the United States could best be considered to exist in which market structure?
A.   Monopoly
B.   Oligopoly
C.   Perfect competition
D.   Monopolistic competition

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