HEA 478 - Strategic Management in Healthcare » Fall 2021 » Chapter 8 Quiz

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Question #1
Two dimensions that can be used to rank items listed in a SWOT analyses are
A.   level of uncertainty and significance
B.   Delphi and nominal methods
C.   stakeholder need and market change
D.   technological innovation and employee attitudes
Question #2
A common portfolio analysis method is known as
A.   the Anderson Consulting six-stage portfolio matrix
B.   the Maryland magnet portfolio matrix
C.   the GE/McKinsey nine-block matrix
D.   the Booz/Allen product portfolio matrix
Question #3
Which two dimensions are critical to determining who an organization's key stakeholders are?
A.   Market power and organizational voice
B.   Political power and networks
C.   Controlling interest and financial debt
D.   Power to influence and interest in the organization
Question #4
Which of the following is not a level of involvement considered for key stakeholders?
A.   Inform
B.   Direct
C.   Organize
D.   Participate
Question #5
Which of the following is not one of the quadrants of BCG's growth-share matrix?
A.   Crab
B.   Star
C.   Cash cow
D.   Dog
Question #6
Which of the following statements is not true with regard to value chains?
A.   They provide a framework for analyzing an organization's strengths and weaknesses.
B.   They often are seen as a substitute for SWOT analysis.
C.   They demonstrate the ultimate aim of profitability or mission achievement.
D.   They are graphical representations of key internal activities.
Question #7
Which of the following statements is not a criticism of portfolio analysis?
A.   It may ignore important factors.
B.   Most organizations fail to use it for capital allocation purposes.
C.   Market share may not have a strong correlation with profitability.
D.   Some dimensions are difficult to define quantitatively.
Question #8
Which might be the most durable asset and most difficult to imitate?
A.   Technology
B.   Culture
C.   Equipment
D.   Employee attitudes
Question #9
Which of the following is not a potential problem in using a SWOT analysis for strategic planning?
A.   Too many people may participate in the process.
B.   The analysis may not include background information and trend data.
C.   Personal bias may be interjected into the process.
D.   Strong personalities may have undue influence.
Question #10
Which is a major problem with benchmarking?
A.   There are far too many data available to benchmark.
B.   Internal trend data do not indicate how well a company is performing compared to its competitors.
C.   Companies may define and collect data differently, even though the data are named the same.
D.   External data are very expensive to collect.
Question #11
To be sustainably valuable to a company, a resource should be
A.   rare and hard to imitate
B.   fungible and vibrant
C.   tangible and visible
D.   historically successful and critical to the company's mission

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