HEA 478 - Strategic Management in Healthcare » Fall 2021 » Chapter 8 Quiz

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Question #1
Two dimensions that can be used to rank items listed in a SWOT analyses are
A.   stakeholder need and market change
B.   technological innovation and employee attitudes
C.   level of uncertainty and significance
D.   Delphi and nominal methods
Question #2
A common portfolio analysis method is known as
A.   the Maryland magnet portfolio matrix
B.   the Booz/Allen product portfolio matrix
C.   the GE/McKinsey nine-block matrix
D.   the Anderson Consulting six-stage portfolio matrix
Question #3
Which two dimensions are critical to determining who an organization's key stakeholders are?
A.   Market power and organizational voice
B.   Political power and networks
C.   Power to influence and interest in the organization
D.   Controlling interest and financial debt
Question #4
Which of the following is not a level of involvement considered for key stakeholders?
A.   Participate
B.   Inform
C.   Direct
D.   Organize
Question #5
Which of the following is not one of the quadrants of BCG's growth-share matrix?
A.   Star
B.   Crab
C.   Dog
D.   Cash cow
Question #6
Which of the following statements is not true with regard to value chains?
A.   They provide a framework for analyzing an organization's strengths and weaknesses.
B.   They are graphical representations of key internal activities.
C.   They often are seen as a substitute for SWOT analysis.
D.   They demonstrate the ultimate aim of profitability or mission achievement.
Question #7
Which of the following statements is not a criticism of portfolio analysis?
A.   Some dimensions are difficult to define quantitatively.
B.   It may ignore important factors.
C.   Market share may not have a strong correlation with profitability.
D.   Most organizations fail to use it for capital allocation purposes.
Question #8
Which might be the most durable asset and most difficult to imitate?
A.   Employee attitudes
B.   Technology
C.   Culture
D.   Equipment
Question #9
Which of the following is not a potential problem in using a SWOT analysis for strategic planning?
A.   Strong personalities may have undue influence.
B.   Too many people may participate in the process.
C.   Personal bias may be interjected into the process.
D.   The analysis may not include background information and trend data.
Question #10
Which is a major problem with benchmarking?
A.   Companies may define and collect data differently, even though the data are named the same.
B.   Internal trend data do not indicate how well a company is performing compared to its competitors.
C.   There are far too many data available to benchmark.
D.   External data are very expensive to collect.
Question #11
To be sustainably valuable to a company, a resource should be
A.   fungible and vibrant
B.   tangible and visible
C.   historically successful and critical to the company's mission
D.   rare and hard to imitate

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