HEA 478 - Strategic Management in Healthcare » Fall 2021 » Chapter 8 Quiz

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Question #1
Two dimensions that can be used to rank items listed in a SWOT analyses are
A.   technological innovation and employee attitudes
B.   level of uncertainty and significance
C.   stakeholder need and market change
D.   Delphi and nominal methods
Question #2
A common portfolio analysis method is known as
A.   the Maryland magnet portfolio matrix
B.   the Anderson Consulting six-stage portfolio matrix
C.   the Booz/Allen product portfolio matrix
D.   the GE/McKinsey nine-block matrix
Question #3
Which two dimensions are critical to determining who an organization's key stakeholders are?
A.   Power to influence and interest in the organization
B.   Controlling interest and financial debt
C.   Market power and organizational voice
D.   Political power and networks
Question #4
Which of the following is not a level of involvement considered for key stakeholders?
A.   Organize
B.   Participate
C.   Inform
D.   Direct
Question #5
Which of the following is not one of the quadrants of BCG's growth-share matrix?
A.   Star
B.   Dog
C.   Cash cow
D.   Crab
Question #6
Which of the following statements is not true with regard to value chains?
A.   They demonstrate the ultimate aim of profitability or mission achievement.
B.   They provide a framework for analyzing an organization's strengths and weaknesses.
C.   They are graphical representations of key internal activities.
D.   They often are seen as a substitute for SWOT analysis.
Question #7
Which of the following statements is not a criticism of portfolio analysis?
A.   It may ignore important factors.
B.   Market share may not have a strong correlation with profitability.
C.   Most organizations fail to use it for capital allocation purposes.
D.   Some dimensions are difficult to define quantitatively.
Question #8
Which might be the most durable asset and most difficult to imitate?
A.   Equipment
B.   Employee attitudes
C.   Culture
D.   Technology
Question #9
Which of the following is not a potential problem in using a SWOT analysis for strategic planning?
A.   Personal bias may be interjected into the process.
B.   Too many people may participate in the process.
C.   The analysis may not include background information and trend data.
D.   Strong personalities may have undue influence.
Question #10
Which is a major problem with benchmarking?
A.   There are far too many data available to benchmark.
B.   Internal trend data do not indicate how well a company is performing compared to its competitors.
C.   External data are very expensive to collect.
D.   Companies may define and collect data differently, even though the data are named the same.
Question #11
To be sustainably valuable to a company, a resource should be
A.   fungible and vibrant
B.   rare and hard to imitate
C.   historically successful and critical to the company's mission
D.   tangible and visible

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