HEA 478 - Strategic Management in Healthcare » Fall 2021 » Chapter 8 Quiz

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Question #1
Two dimensions that can be used to rank items listed in a SWOT analyses are
A.   Delphi and nominal methods
B.   technological innovation and employee attitudes
C.   stakeholder need and market change
D.   level of uncertainty and significance
Question #2
A common portfolio analysis method is known as
A.   the Anderson Consulting six-stage portfolio matrix
B.   the Booz/Allen product portfolio matrix
C.   the Maryland magnet portfolio matrix
D.   the GE/McKinsey nine-block matrix
Question #3
Which two dimensions are critical to determining who an organization's key stakeholders are?
A.   Controlling interest and financial debt
B.   Market power and organizational voice
C.   Power to influence and interest in the organization
D.   Political power and networks
Question #4
Which of the following is not a level of involvement considered for key stakeholders?
A.   Inform
B.   Direct
C.   Participate
D.   Organize
Question #5
Which of the following is not one of the quadrants of BCG's growth-share matrix?
A.   Dog
B.   Star
C.   Crab
D.   Cash cow
Question #6
Which of the following statements is not true with regard to value chains?
A.   They often are seen as a substitute for SWOT analysis.
B.   They are graphical representations of key internal activities.
C.   They demonstrate the ultimate aim of profitability or mission achievement.
D.   They provide a framework for analyzing an organization's strengths and weaknesses.
Question #7
Which of the following statements is not a criticism of portfolio analysis?
A.   It may ignore important factors.
B.   Most organizations fail to use it for capital allocation purposes.
C.   Market share may not have a strong correlation with profitability.
D.   Some dimensions are difficult to define quantitatively.
Question #8
Which might be the most durable asset and most difficult to imitate?
A.   Culture
B.   Employee attitudes
C.   Technology
D.   Equipment
Question #9
Which of the following is not a potential problem in using a SWOT analysis for strategic planning?
A.   The analysis may not include background information and trend data.
B.   Personal bias may be interjected into the process.
C.   Strong personalities may have undue influence.
D.   Too many people may participate in the process.
Question #10
Which is a major problem with benchmarking?
A.   Internal trend data do not indicate how well a company is performing compared to its competitors.
B.   Companies may define and collect data differently, even though the data are named the same.
C.   There are far too many data available to benchmark.
D.   External data are very expensive to collect.
Question #11
To be sustainably valuable to a company, a resource should be
A.   tangible and visible
B.   fungible and vibrant
C.   historically successful and critical to the company's mission
D.   rare and hard to imitate

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