HEA 478 - Strategic Management in Healthcare » Fall 2021 » Chapter 13 Quiz

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Question #1
An "elevator speech" about change should
A.   be written and delivered by the organization's CEO
B.   describe the organization's structure and goals
C.   not include specific information about goals and objectives
D.   communicate the organization's strategic direction in less than five minutes
Question #2
Which of the following is not a method of embedding organizational change?
A.   Forming problem-solving groups
B.   Having leaders tell success stories
C.   Using checklists
D.   Conducting surveys of employee satisfaction
Question #3
Two means of facilitating implementation of change are
A.   addressing resistance and identifying short-term wins
B.   marketing plans and organizational missions
C.   newsletters and strategic champions
D.   stakeholder engagement and development of elevator speeches
Question #4
Which of the following is not an important aspect of a short-term win?
A.   It must be achievable.
B.   It must be meaningful.
C.   Top leadership must be involved in it.
D.   It must be visible.
Question #5
Pre-change preparation requires all of the following except
A.   a connection between the results of the change and the organization's mission and vision
B.   an understanding of the rationale for change among key stakeholders
C.   a leadership style characterized by significant participation
D.   recognition of the need for change
Question #6
All of the following groups should be diagnosed for readiness for change except
A.   stakeholders
B.   participants
C.   leaders
D.   the organization

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