California State University Dominguez Hills » Health Sciences » HEA 478 - Strategic Management in Healthcare » Fall 2021

Question #1

An "elevator speech" about change should

A. communicate the organization's strategic direction in less than five minutes

B. be written and delivered by the organization's CEO

C. not include specific information about goals and objectives

D. describe the organization's structure and goals

Question #2

Which of the following is not a method of embedding organizational change?

A. Forming problem-solving groups

B. Using checklists

C. Having leaders tell success stories

D. Conducting surveys of employee satisfaction

Question #3

Two means of facilitating implementation of change are

A. newsletters and strategic champions

B. stakeholder engagement and development of elevator speeches

C. marketing plans and organizational missions

D. addressing resistance and identifying short-term wins

Question #4

Which of the following is not an important aspect of a short-term win?

A. It must be meaningful.

B. Top leadership must be involved in it.

C. It must be visible.

D. It must be achievable.

Question #5

Pre-change preparation requires all of the following except

A. an understanding of the rationale for change among key stakeholders

B. a leadership style characterized by significant participation

C. a connection between the results of the change and the organization's mission and vision

D. recognition of the need for change

Question #6

All of the following groups should be diagnosed for readiness for change except

A. the organization

B. leaders

C. participants

D. stakeholders