California State University Dominguez Hills » Health Sciences » HEA 478 - Strategic Management in Healthcare » Fall 2021

Question #1

An "elevator speech" about change should

A. not include specific information about goals and objectives

B. be written and delivered by the organization's CEO

C. describe the organization's structure and goals

D. communicate the organization's strategic direction in less than five minutes

Question #2

Which of the following is not a method of embedding organizational change?

A. Having leaders tell success stories

B. Forming problem-solving groups

C. Conducting surveys of employee satisfaction

D. Using checklists

Question #3

Two means of facilitating implementation of change are

A. newsletters and strategic champions

B. addressing resistance and identifying short-term wins

C. marketing plans and organizational missions

D. stakeholder engagement and development of elevator speeches

Question #4

Which of the following is not an important aspect of a short-term win?

A. It must be meaningful.

B. Top leadership must be involved in it.

C. It must be achievable.

D. It must be visible.

Question #5

Pre-change preparation requires all of the following except

A. a connection between the results of the change and the organization's mission and vision

B. a leadership style characterized by significant participation

C. an understanding of the rationale for change among key stakeholders

D. recognition of the need for change

Question #6

All of the following groups should be diagnosed for readiness for change except

A. leaders

B. stakeholders

C. participants

D. the organization