California State University Dominguez Hills » Health Sciences » HEA 478 - Strategic Management in Healthcare » Fall 2021

Question #1

An "elevator speech" about change should

A. communicate the organization's strategic direction in less than five minutes

B. be written and delivered by the organization's CEO

C. not include specific information about goals and objectives

D. describe the organization's structure and goals

Question #2

Which of the following is not a method of embedding organizational change?

A. Conducting surveys of employee satisfaction

B. Having leaders tell success stories

C. Using checklists

D. Forming problem-solving groups

Question #3

Two means of facilitating implementation of change are

A. addressing resistance and identifying short-term wins

B. stakeholder engagement and development of elevator speeches

C. marketing plans and organizational missions

D. newsletters and strategic champions

Question #4

Which of the following is not an important aspect of a short-term win?

A. It must be meaningful.

B. It must be achievable.

C. It must be visible.

D. Top leadership must be involved in it.

Question #5

Pre-change preparation requires all of the following except

A. a connection between the results of the change and the organization's mission and vision

B. a leadership style characterized by significant participation

C. recognition of the need for change

D. an understanding of the rationale for change among key stakeholders

Question #6

All of the following groups should be diagnosed for readiness for change except

A. stakeholders

B. the organization

C. leaders

D. participants