MOA 185 - Medical Front Office Procedures » Fall 2021 » Midterm Exam

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Question #1
Which of the following is not usually needed when taking a telephone message?
A.   Reason for calling
B.   Patient's name
C.   Patient's insurance company
D.   Time of message
Question #2
Which of the following is inappropriate in telephone communication?
A.   Maintain patient confidentiality.
B.   Obtain every possible piece of information about a patient's medical condition.
C.   Speak clearly.
D.   Confirm a call.
Question #3
If you do not know the answer to a patient's question, you should do which of the following?
A.   Tell the patient that the question is not appropriate.
B.   Ask the physician or a nurse for clarification
C.   Ignore the question and continue teaching.
D.   Create an answer so taht the patient thinks you are knowledgeable
Question #4
In addition to duty and direct cause, the plaintiff in a negligence lawsuit must prove which of the following?
A.   Good faith was intended.
B.   Dereliction of duty
C.   A standard of care was not met.
D.   Permanent injury resulted from the act.
Question #5
Telehealth and virtual care soared during the COVID-19 pandemic as patients and providers avoided in-person interactions.
A.   FALSE
B.   TRUE
Question #6
Even when providers, insurance companies, and app developers are focused on compliance with the various privacy and security requirements, PHI can still be compromised, but it is less likely. Common mishaps occur in a number of ways:
A.   Employees errors. Human errors can occur in any setting. It can be an employee discussing patient information out loud in a non-private setting, clicking on a link that allows a virus or ransomware attack, or accidentally entering an incorrect phone number and sending information to the wrong person. This isn’t limited to technology-related issues but privacy in general.
B.   All answers are possible.
C.   Failure to monitor. Any organization that maintains PHI electronically should have a process for routinely reviewing who is accessing sensitive information and following up on any questionable access. Audit trails are part of any good security structure.
D.   Failure to conduct a comprehensive risk assessment that includes the various apps and networked devices where PHI is stored or transmitted.
Question #7
If Mrs. Johnson's appointment is at 16:30 hours, what time will she be coming in?
A.   4:30 PM
B.   6:30 PM
C.   4:00 PM
D.   4:30 AM
Question #8
To be successful, the medical office must run like a(n):
A.   service agency
B.   business
C.   government office
D.   daycare
Question #9
Radiology reports contain medications patient is taking.
A.   TRUE
B.   FALSE
Question #10
Patient treated in an ambulatory care facility is in a(n)
A.   Residence
B.   Outpatient facility.
C.   Inpatient facility.
D.   None of the above.
Question #11
Mr. Kennedy is an 86-year-old patient who is hearing impaired. The medical assistant should communicate by:
A.   enunciating clearly while talking directly to him in good light.
B.   shouting at him
C.   turning away from him when talking.
D.   never touching him
Question #12
Miscommunication about medications can have fatal consequences.
A.   TRUE
B.   FALSE
Question #13
The first impression is established from the first moments of contact and will dictate the perceived quality of the overall experience.
A.   FALSE
B.   TRUE
Question #14
Motivating patients to schedule care and ensuring they arrive to receive it are essential to managing the health of a medical practice’s population.
A.   FALSE
B.   TRUE
Question #15
To eliminate confusion, there should be only one copy of the schedule, and it should not be duplicated or distributed.
A.   TRUE
B.   FALSE
Question #16
Which of the following is NOT a proper method of record disposal?
A.   Throwing away in the office trash.
B.   outsourcing to a record disposal company
C.   shredding
Question #17
Computerized scheduling requires no training.
A.   FALSE
B.   TRUE
Question #18
If an assistant works for a surgeon, it will be primary care physician's responsibility to schedule surgery for patients.
A.   FALSE
B.   TRUE
Question #19
You have received written notification that the 10-year-old Wilson twins are moving to another state and are no longer patients. Their parents have requested that copies of their medical records be sent to their new doctor. The statute of limitations in your state is 3 years. How long should you keep the original records?
A.   2 years
B.   11 years
C.   8 years
D.   3 years
Question #20
You should allow at least 2 hours each day for buffer time.
A.   FALSE
B.   TRUE
Question #21
Protected health information must be protected in which form?
A.   electronic
B.   All answers are correct.
C.   oral form
D.   paper
Question #22
The most important documents in a medical office are:
A.   CLIA certification.
B.   appointment calendar.
C.   tax documents.
D.   patients' medical records.
Question #23
Telephone and reception management, appointment management, written communications, health information management, computer use, and medical office management are what kind of duties?
A.   medical
B.   administrative
C.   scholastic
D.   clinical
Question #24
Electronic and paper records in many medical offices are arranged in what is known as a ____________ where similar information is kept together or information from similar sources is grouped together.
A.   OSHA medical records
B.   source-oriented medical record (SOMR)
C.   quantitative medical records.
D.   problem oriented medical records (POMR)
Question #25
The Americans with Disabilities Act is enforced by the:
A.   Department of Public Health
B.   OSHA
C.   Federal Disability Commission
D.   Federal Disability Commission
E.   US Department of Justice
Question #26
Speakerphones should only be used in private areas of the medical office.
A.   FALSE
B.   TRUE
Question #27
Text messaging is always inappropriate in a medical office.
A.   TRUE
B.   FALSE
Question #28
When examining toys in the pediatric waiting room, Trina Fernandez, RMA, notices a small LEGO® building set left behind by a patient. She should:
A.   label the toy as property of the medical office.
B.   remove the item because it could be considered a choking hazard.
C.   leave it in the waiting room and place a sign next to it indicating that it is a lost-and-found item.
D.   wash the building set before putting it back in the waiting room.
Question #29
Patient has congestive heart failure. Which physician will she visit?
A.   Dermatologist.
B.   Hematologist.
C.   Cardiologist.
D.   Nephrologist.
Question #30
When typing a letter for a physician, you should:
A.   type the intercap in all small letters.
B.   type the intercap in all capital letters.
C.   type the intercap exactly as it was written.
D.   replace the intercap with the term spelled out entirely.
Question #31
The correct format for typing a telephone number is:
A.   (888) 444-3333, Ext. 4210.
B.   888.444-333 ext. 4210.
C.   888-444-3333. extension 4210.
D.   888.444.333; 4210.
Question #32
Prescription privileges for some health care providers can vary from state to state.
A.   TRUE
B.   FALSE
Question #33
To keep patients and staff safe from COVID-19, many hospitals, clinics and medical practices are currently directing patients to wait in their cars before their doctor appointments.
A.   FALSE
B.   TRUE
Question #34
In a letter, the continuation line includes::
A.   only the name of the recipient.
B.   the physician's name and the date of the letter.
C.   name of the recipient and the date of the letter.
D.   your name and the date of the letter.
Question #35
Which of the following is NOT included in a patient's medical record?
A.   Patient's evaluation
B.   Patient's treatment
C.   Change in patient's condition
D.   Patient's criminal record
Question #36
The American Association of Medical Assistants (AAMA) Code of Ethics serves as a guide for moral and ethical conduct for individuals employed in the medical assisting profession.
A.   FALSE
B.   TRUE
Question #37
A neurologist performs surgery on the brain and nervous system.
A.   FALSE
B.   TRUE
Question #38
Which of the following is NOT one of Kubler-Ross' Stages of Loss:
A.   Depression
B.   Bargaining.
C.   Denial.
D.   Silence.
E.   Anger.
Question #39
Which of the following illustrate(s) correct capitalization?
A.   Tissue
B.   Diazepam
C.   Valium
Question #40
Jeri Collins, an established patient, states that she has been vomiting for 24 hours. Where would this information be documented in her chart using the SOAP format?
A.   As part of the plan component
B.   As part of the subjective component
C.   As part of the assessment component
D.   As part of the objective component
Question #41
When communicating with a patient, it is not important to understand clearly what they are saying.
A.   FALSE
B.   TRUE
Question #42
When speaking with patients, follow these basic guidelines:
A.   Monitor the speed of your speech.
B.   All answers are correct.
C.   Pronounce words correctly.
D.   Speak with caring, pleasant voice.
Question #43
The physical medical record legally belongs to the physician.
A.   TRUE
B.   FALSE
Question #44
Disadvantages of electronic health records include all of the following except:
A.   need for staff training.
B.   cost.
C.   potential software damage.
D.   increased use of paper.
Question #45
___________ are internal communication pieces that are used in many offices.
A.   Memos
B.   Emails
C.   Portfolios
D.   Texs
Question #46
The HIPAA's Notice of Privacy Practices must be provided to patients by the third office visit.
A.   TRUE
B.   FALSE
Question #47
A medical assistant should avoid dark- or brightly colored nail polish.
A.   TRUE
B.   FALSE
Question #48
Earlier this year, The Department of Health and Human Services announced it reached a $65,000 settlement with______________ Hospital, which resolved potential violations of the HIPAA right of access standard.
A.   Florida-based Community
B.   Massachusetts-based Arbour
C.   New York-based Cedars Sinai
D.   California- based Dignity Health
Question #49
Trained medical assistants may be employed in ambulatory setting of imaging centers.
A.   FALSE
B.   TRUE
Question #50
Some of the seven core measures of EHR use that reflect the many dimensions of practice efficiency are:
A.   Time on documentation.
B.   Time on prescriptions
C.   All answers are correct.
D.   Teamwork for orders

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