MOA 185 - Medical Front Office Procedures » Fall 2021 » Midterm Exam

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Question #1
Which of the following is not usually needed when taking a telephone message?
A.   Time of message
B.   Reason for calling
C.   Patient's insurance company
D.   Patient's name
Question #2
Which of the following is inappropriate in telephone communication?
A.   Speak clearly.
B.   Maintain patient confidentiality.
C.   Obtain every possible piece of information about a patient's medical condition.
D.   Confirm a call.
Question #3
If you do not know the answer to a patient's question, you should do which of the following?
A.   Create an answer so taht the patient thinks you are knowledgeable
B.   Ask the physician or a nurse for clarification
C.   Tell the patient that the question is not appropriate.
D.   Ignore the question and continue teaching.
Question #4
In addition to duty and direct cause, the plaintiff in a negligence lawsuit must prove which of the following?
A.   Permanent injury resulted from the act.
B.   Dereliction of duty
C.   Good faith was intended.
D.   A standard of care was not met.
Question #5
Telehealth and virtual care soared during the COVID-19 pandemic as patients and providers avoided in-person interactions.
A.   FALSE
B.   TRUE
Question #6
Even when providers, insurance companies, and app developers are focused on compliance with the various privacy and security requirements, PHI can still be compromised, but it is less likely. Common mishaps occur in a number of ways:
A.   Failure to conduct a comprehensive risk assessment that includes the various apps and networked devices where PHI is stored or transmitted.
B.   Failure to monitor. Any organization that maintains PHI electronically should have a process for routinely reviewing who is accessing sensitive information and following up on any questionable access. Audit trails are part of any good security structure.
C.   Employees errors. Human errors can occur in any setting. It can be an employee discussing patient information out loud in a non-private setting, clicking on a link that allows a virus or ransomware attack, or accidentally entering an incorrect phone number and sending information to the wrong person. This isn’t limited to technology-related issues but privacy in general.
D.   All answers are possible.
Question #7
If Mrs. Johnson's appointment is at 16:30 hours, what time will she be coming in?
A.   4:30 AM
B.   4:30 PM
C.   6:30 PM
D.   4:00 PM
Question #8
To be successful, the medical office must run like a(n):
A.   service agency
B.   business
C.   daycare
D.   government office
Question #9
Radiology reports contain medications patient is taking.
A.   FALSE
B.   TRUE
Question #10
Patient treated in an ambulatory care facility is in a(n)
A.   Inpatient facility.
B.   Residence
C.   Outpatient facility.
D.   None of the above.
Question #11
Mr. Kennedy is an 86-year-old patient who is hearing impaired. The medical assistant should communicate by:
A.   never touching him
B.   enunciating clearly while talking directly to him in good light.
C.   shouting at him
D.   turning away from him when talking.
Question #12
Miscommunication about medications can have fatal consequences.
A.   FALSE
B.   TRUE
Question #13
The first impression is established from the first moments of contact and will dictate the perceived quality of the overall experience.
A.   TRUE
B.   FALSE
Question #14
Motivating patients to schedule care and ensuring they arrive to receive it are essential to managing the health of a medical practice’s population.
A.   FALSE
B.   TRUE
Question #15
To eliminate confusion, there should be only one copy of the schedule, and it should not be duplicated or distributed.
A.   FALSE
B.   TRUE
Question #16
Which of the following is NOT a proper method of record disposal?
A.   shredding
B.   outsourcing to a record disposal company
C.   Throwing away in the office trash.
Question #17
Computerized scheduling requires no training.
A.   TRUE
B.   FALSE
Question #18
If an assistant works for a surgeon, it will be primary care physician's responsibility to schedule surgery for patients.
A.   FALSE
B.   TRUE
Question #19
You have received written notification that the 10-year-old Wilson twins are moving to another state and are no longer patients. Their parents have requested that copies of their medical records be sent to their new doctor. The statute of limitations in your state is 3 years. How long should you keep the original records?
A.   3 years
B.   2 years
C.   8 years
D.   11 years
Question #20
You should allow at least 2 hours each day for buffer time.
A.   TRUE
B.   FALSE
Question #21
Protected health information must be protected in which form?
A.   electronic
B.   oral form
C.   paper
D.   All answers are correct.
Question #22
The most important documents in a medical office are:
A.   CLIA certification.
B.   patients' medical records.
C.   tax documents.
D.   appointment calendar.
Question #23
Telephone and reception management, appointment management, written communications, health information management, computer use, and medical office management are what kind of duties?
A.   clinical
B.   administrative
C.   medical
D.   scholastic
Question #24
Electronic and paper records in many medical offices are arranged in what is known as a ____________ where similar information is kept together or information from similar sources is grouped together.
A.   quantitative medical records.
B.   OSHA medical records
C.   source-oriented medical record (SOMR)
D.   problem oriented medical records (POMR)
Question #25
The Americans with Disabilities Act is enforced by the:
A.   Department of Public Health
B.   Federal Disability Commission
C.   OSHA
D.   US Department of Justice
E.   Federal Disability Commission
Question #26
Speakerphones should only be used in private areas of the medical office.
A.   FALSE
B.   TRUE
Question #27
Text messaging is always inappropriate in a medical office.
A.   TRUE
B.   FALSE
Question #28
When examining toys in the pediatric waiting room, Trina Fernandez, RMA, notices a small LEGO® building set left behind by a patient. She should:
A.   remove the item because it could be considered a choking hazard.
B.   wash the building set before putting it back in the waiting room.
C.   label the toy as property of the medical office.
D.   leave it in the waiting room and place a sign next to it indicating that it is a lost-and-found item.
Question #29
Patient has congestive heart failure. Which physician will she visit?
A.   Nephrologist.
B.   Dermatologist.
C.   Cardiologist.
D.   Hematologist.
Question #30
When typing a letter for a physician, you should:
A.   type the intercap exactly as it was written.
B.   replace the intercap with the term spelled out entirely.
C.   type the intercap in all small letters.
D.   type the intercap in all capital letters.
Question #31
The correct format for typing a telephone number is:
A.   (888) 444-3333, Ext. 4210.
B.   888-444-3333. extension 4210.
C.   888.444.333; 4210.
D.   888.444-333 ext. 4210.
Question #32
Prescription privileges for some health care providers can vary from state to state.
A.   TRUE
B.   FALSE
Question #33
To keep patients and staff safe from COVID-19, many hospitals, clinics and medical practices are currently directing patients to wait in their cars before their doctor appointments.
A.   TRUE
B.   FALSE
Question #34
In a letter, the continuation line includes::
A.   your name and the date of the letter.
B.   name of the recipient and the date of the letter.
C.   only the name of the recipient.
D.   the physician's name and the date of the letter.
Question #35
Which of the following is NOT included in a patient's medical record?
A.   Change in patient's condition
B.   Patient's evaluation
C.   Patient's treatment
D.   Patient's criminal record
Question #36
The American Association of Medical Assistants (AAMA) Code of Ethics serves as a guide for moral and ethical conduct for individuals employed in the medical assisting profession.
A.   TRUE
B.   FALSE
Question #37
A neurologist performs surgery on the brain and nervous system.
A.   TRUE
B.   FALSE
Question #38
Which of the following is NOT one of Kubler-Ross' Stages of Loss:
A.   Anger.
B.   Silence.
C.   Bargaining.
D.   Depression
E.   Denial.
Question #39
Which of the following illustrate(s) correct capitalization?
A.   Valium
B.   Diazepam
C.   Tissue
Question #40
Jeri Collins, an established patient, states that she has been vomiting for 24 hours. Where would this information be documented in her chart using the SOAP format?
A.   As part of the assessment component
B.   As part of the subjective component
C.   As part of the plan component
D.   As part of the objective component
Question #41
When communicating with a patient, it is not important to understand clearly what they are saying.
A.   FALSE
B.   TRUE
Question #42
When speaking with patients, follow these basic guidelines:
A.   All answers are correct.
B.   Speak with caring, pleasant voice.
C.   Pronounce words correctly.
D.   Monitor the speed of your speech.
Question #43
The physical medical record legally belongs to the physician.
A.   FALSE
B.   TRUE
Question #44
Disadvantages of electronic health records include all of the following except:
A.   cost.
B.   need for staff training.
C.   increased use of paper.
D.   potential software damage.
Question #45
___________ are internal communication pieces that are used in many offices.
A.   Memos
B.   Emails
C.   Texs
D.   Portfolios
Question #46
  
A.   FALSE
B.   TRUE
Question #47
A medical assistant should avoid dark- or brightly colored nail polish.
A.   FALSE
B.   TRUE
Question #48
Earlier this year, The Department of Health and Human Services announced it reached a $65,000 settlement with______________ Hospital, which resolved potential violations of the HIPAA right of access standard.
A.   California- based Dignity Health
B.   Florida-based Community
C.   Massachusetts-based Arbour
D.   New York-based Cedars Sinai
Question #49
Trained medical assistants may be employed in ambulatory setting of imaging centers.
A.   TRUE
B.   FALSE
Question #50
Some of the seven core measures of EHR use that reflect the many dimensions of practice efficiency are:
A.   Time on prescriptions
B.   All answers are correct.
C.   Time on documentation.
D.   Teamwork for orders

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