HEA 478 - Strategic Management in Healthcare » Fall 2021 » Chapter 15 Quiz
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Question #1
Which of the following statements is not true about strategic planning committees?
A.
They monitor trends and periodically review the internal and external environment.
B.
Both governing board and non-governing board members can be part of the committees.
C.
Committee members serve for specific terms and then rotate off.
D.
They organize and facilitate the strategic planning process.
Question #2
Balanced scorecards often include
A.
annual employee evaluations
B.
colors and grades
C.
CEO compensation
D.
personal development plans
Question #3
Consultants can be effectively used if
A.
they are given full control of the strategic planning process
B.
they are allowed to choose participants from their firm
C.
deliverables are clearly established and monitored
D.
the organization deals directly with them and does not seek external advice to review the consultants' work
Question #4
Which of the following is not a type of budget variance generally used by organizations?
A.
Volume variance
B.
Efficiency variance
C.
Inventory variance
D.
Price variance
Question #5
Which of the following awards requires candidates to have a balanced scorecard?
A.
International Quality Metric Award
B.
Institute of Medicine Quality Award
C.
Centrix Best Hospital Award
D.
Malcolm Baldrige National Quality Award
Question #6
Which of the following is not a type of budget generally developed by organizations?
A.
Operating budgets
B.
Management development budgets
C.
Statistical budgets
D.
Cash budgets
Question #7
The strategic action cycle discussed in the text includes all of the following except
A.
design of strategic initiatives
B.
controlling/monitoring
C.
budgeting
D.
implementation
Question #8
KPI stands for
A.
key performance indicator
B.
key practice index
C.
key process indicator
D.
key practical indexes
Question #9
The person directing an organization's strategic planning process commonly has all of the following additional responsibilities except
A.
clinical services
B.
business development
C.
project management
D.
marketing
Question #10
Governing boards' role in regard to strategic planning generally includes
A.
implementation of financial controls
B.
data analysis and environmental analysis
C.
drafting a mission, a vision, and values
D.
final approval and periodic monitoring of strategic plans
Question #11
A balanced scorecard generally includes measures in each of the following categories except
A.
internal business processes
B.
customer/stakeholder
C.
learning and growth
D.
organizational design
Question #12
The person in charge of an organization's day-to-day strategic planning process should
A.
be the CEO
B.
have many other more important responsibilities
C.
have an advanced degree
D.
report directly to the CEO
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