HEA 478 - Strategic Management in Healthcare » Fall 2021 » Chapter 15 Quiz
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Question #1
Which of the following statements is not true about strategic planning committees?
A.
Committee members serve for specific terms and then rotate off.
B.
They organize and facilitate the strategic planning process.
C.
Both governing board and non-governing board members can be part of the committees.
D.
They monitor trends and periodically review the internal and external environment.
Question #2
Balanced scorecards often include
A.
CEO compensation
B.
colors and grades
C.
annual employee evaluations
D.
personal development plans
Question #3
Consultants can be effectively used if
A.
deliverables are clearly established and monitored
B.
the organization deals directly with them and does not seek external advice to review the consultants' work
C.
they are allowed to choose participants from their firm
D.
they are given full control of the strategic planning process
Question #4
Which of the following is not a type of budget variance generally used by organizations?
A.
Inventory variance
B.
Volume variance
C.
Efficiency variance
D.
Price variance
Question #5
Which of the following awards requires candidates to have a balanced scorecard?
A.
International Quality Metric Award
B.
Institute of Medicine Quality Award
C.
Centrix Best Hospital Award
D.
Malcolm Baldrige National Quality Award
Question #6
Which of the following is not a type of budget generally developed by organizations?
A.
Statistical budgets
B.
Management development budgets
C.
Cash budgets
D.
Operating budgets
Question #7
The strategic action cycle discussed in the text includes all of the following except
A.
implementation
B.
design of strategic initiatives
C.
controlling/monitoring
D.
budgeting
Question #8
KPI stands for
A.
key practice index
B.
key practical indexes
C.
key process indicator
D.
key performance indicator
Question #9
The person directing an organization's strategic planning process commonly has all of the following additional responsibilities except
A.
marketing
B.
project management
C.
clinical services
D.
business development
Question #10
Governing boards' role in regard to strategic planning generally includes
A.
data analysis and environmental analysis
B.
final approval and periodic monitoring of strategic plans
C.
implementation of financial controls
D.
drafting a mission, a vision, and values
Question #11
A balanced scorecard generally includes measures in each of the following categories except
A.
organizational design
B.
learning and growth
C.
customer/stakeholder
D.
internal business processes
Question #12
The person in charge of an organization's day-to-day strategic planning process should
A.
be the CEO
B.
have an advanced degree
C.
have many other more important responsibilities
D.
report directly to the CEO
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