HEA 478 - Strategic Management in Healthcare » Fall 2021 » Chapter 15 Quiz
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Question #1
Which of the following statements is not true about strategic planning committees?
A.
They organize and facilitate the strategic planning process.
B.
Both governing board and non-governing board members can be part of the committees.
C.
They monitor trends and periodically review the internal and external environment.
D.
Committee members serve for specific terms and then rotate off.
Question #2
Balanced scorecards often include
A.
CEO compensation
B.
annual employee evaluations
C.
personal development plans
D.
colors and grades
Question #3
Consultants can be effectively used if
A.
they are given full control of the strategic planning process
B.
the organization deals directly with them and does not seek external advice to review the consultants' work
C.
they are allowed to choose participants from their firm
D.
deliverables are clearly established and monitored
Question #4
Which of the following is not a type of budget variance generally used by organizations?
A.
Price variance
B.
Inventory variance
C.
Efficiency variance
D.
Volume variance
Question #5
Which of the following awards requires candidates to have a balanced scorecard?
A.
Malcolm Baldrige National Quality Award
B.
International Quality Metric Award
C.
Institute of Medicine Quality Award
D.
Centrix Best Hospital Award
Question #6
Which of the following is not a type of budget generally developed by organizations?
A.
Cash budgets
B.
Operating budgets
C.
Management development budgets
D.
Statistical budgets
Question #7
The strategic action cycle discussed in the text includes all of the following except
A.
budgeting
B.
design of strategic initiatives
C.
controlling/monitoring
D.
implementation
Question #8
KPI stands for
A.
key practical indexes
B.
key practice index
C.
key process indicator
D.
key performance indicator
Question #9
The person directing an organization's strategic planning process commonly has all of the following additional responsibilities except
A.
clinical services
B.
marketing
C.
business development
D.
project management
Question #10
Governing boards' role in regard to strategic planning generally includes
A.
implementation of financial controls
B.
final approval and periodic monitoring of strategic plans
C.
drafting a mission, a vision, and values
D.
data analysis and environmental analysis
Question #11
A balanced scorecard generally includes measures in each of the following categories except
A.
customer/stakeholder
B.
learning and growth
C.
internal business processes
D.
organizational design
Question #12
The person in charge of an organization's day-to-day strategic planning process should
A.
have many other more important responsibilities
B.
be the CEO
C.
have an advanced degree
D.
report directly to the CEO
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