HEA 478 - Strategic Management in Healthcare » Fall 2021 » Chapter 15 Quiz
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Question #1
Which of the following statements is not true about strategic planning committees?
A.
Committee members serve for specific terms and then rotate off.
B.
Both governing board and non-governing board members can be part of the committees.
C.
They monitor trends and periodically review the internal and external environment.
D.
They organize and facilitate the strategic planning process.
Question #2
Balanced scorecards often include
A.
annual employee evaluations
B.
personal development plans
C.
CEO compensation
D.
colors and grades
Question #3
Consultants can be effectively used if
A.
deliverables are clearly established and monitored
B.
the organization deals directly with them and does not seek external advice to review the consultants' work
C.
they are given full control of the strategic planning process
D.
they are allowed to choose participants from their firm
Question #4
Which of the following is not a type of budget variance generally used by organizations?
A.
Inventory variance
B.
Volume variance
C.
Price variance
D.
Efficiency variance
Question #5
Which of the following awards requires candidates to have a balanced scorecard?
A.
Centrix Best Hospital Award
B.
Institute of Medicine Quality Award
C.
International Quality Metric Award
D.
Malcolm Baldrige National Quality Award
Question #6
Which of the following is not a type of budget generally developed by organizations?
A.
Operating budgets
B.
Management development budgets
C.
Cash budgets
D.
Statistical budgets
Question #7
The strategic action cycle discussed in the text includes all of the following except
A.
budgeting
B.
implementation
C.
controlling/monitoring
D.
design of strategic initiatives
Question #8
KPI stands for
A.
key performance indicator
B.
key practice index
C.
key practical indexes
D.
key process indicator
Question #9
The person directing an organization's strategic planning process commonly has all of the following additional responsibilities except
A.
business development
B.
marketing
C.
project management
D.
clinical services
Question #10
Governing boards' role in regard to strategic planning generally includes
A.
final approval and periodic monitoring of strategic plans
B.
data analysis and environmental analysis
C.
implementation of financial controls
D.
drafting a mission, a vision, and values
Question #11
A balanced scorecard generally includes measures in each of the following categories except
A.
customer/stakeholder
B.
organizational design
C.
internal business processes
D.
learning and growth
Question #12
The person in charge of an organization's day-to-day strategic planning process should
A.
report directly to the CEO
B.
have many other more important responsibilities
C.
have an advanced degree
D.
be the CEO
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