HEA 478 - Strategic Management in Healthcare » Fall 2021 » Chapter 15 Quiz
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Question #1
Which of the following statements is not true about strategic planning committees?
A.
Committee members serve for specific terms and then rotate off.
B.
They monitor trends and periodically review the internal and external environment.
C.
They organize and facilitate the strategic planning process.
D.
Both governing board and non-governing board members can be part of the committees.
Question #2
Balanced scorecards often include
A.
CEO compensation
B.
annual employee evaluations
C.
personal development plans
D.
colors and grades
Question #3
Consultants can be effectively used if
A.
they are given full control of the strategic planning process
B.
deliverables are clearly established and monitored
C.
they are allowed to choose participants from their firm
D.
the organization deals directly with them and does not seek external advice to review the consultants' work
Question #4
Which of the following is not a type of budget variance generally used by organizations?
A.
Efficiency variance
B.
Inventory variance
C.
Volume variance
D.
Price variance
Question #5
Which of the following awards requires candidates to have a balanced scorecard?
A.
Centrix Best Hospital Award
B.
Malcolm Baldrige National Quality Award
C.
Institute of Medicine Quality Award
D.
International Quality Metric Award
Question #6
Which of the following is not a type of budget generally developed by organizations?
A.
Management development budgets
B.
Statistical budgets
C.
Operating budgets
D.
Cash budgets
Question #7
The strategic action cycle discussed in the text includes all of the following except
A.
controlling/monitoring
B.
design of strategic initiatives
C.
budgeting
D.
implementation
Question #8
KPI stands for
A.
key practice index
B.
key practical indexes
C.
key performance indicator
D.
key process indicator
Question #9
The person directing an organization's strategic planning process commonly has all of the following additional responsibilities except
A.
business development
B.
project management
C.
marketing
D.
clinical services
Question #10
Governing boards' role in regard to strategic planning generally includes
A.
final approval and periodic monitoring of strategic plans
B.
implementation of financial controls
C.
drafting a mission, a vision, and values
D.
data analysis and environmental analysis
Question #11
A balanced scorecard generally includes measures in each of the following categories except
A.
internal business processes
B.
organizational design
C.
customer/stakeholder
D.
learning and growth
Question #12
The person in charge of an organization's day-to-day strategic planning process should
A.
be the CEO
B.
have many other more important responsibilities
C.
have an advanced degree
D.
report directly to the CEO
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