HEA 478 - Strategic Management in Healthcare » Fall 2021 » Chapter 15 Quiz
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Question #1
Which of the following statements is not true about strategic planning committees?
A.
Both governing board and non-governing board members can be part of the committees.
B.
They organize and facilitate the strategic planning process.
C.
Committee members serve for specific terms and then rotate off.
D.
They monitor trends and periodically review the internal and external environment.
Question #2
Balanced scorecards often include
A.
colors and grades
B.
personal development plans
C.
annual employee evaluations
D.
CEO compensation
Question #3
Consultants can be effectively used if
A.
deliverables are clearly established and monitored
B.
the organization deals directly with them and does not seek external advice to review the consultants' work
C.
they are given full control of the strategic planning process
D.
they are allowed to choose participants from their firm
Question #4
Which of the following is not a type of budget variance generally used by organizations?
A.
Price variance
B.
Volume variance
C.
Efficiency variance
D.
Inventory variance
Question #5
Which of the following awards requires candidates to have a balanced scorecard?
A.
Institute of Medicine Quality Award
B.
International Quality Metric Award
C.
Centrix Best Hospital Award
D.
Malcolm Baldrige National Quality Award
Question #6
Which of the following is not a type of budget generally developed by organizations?
A.
Operating budgets
B.
Cash budgets
C.
Statistical budgets
D.
Management development budgets
Question #7
The strategic action cycle discussed in the text includes all of the following except
A.
implementation
B.
design of strategic initiatives
C.
budgeting
D.
controlling/monitoring
Question #8
KPI stands for
A.
key process indicator
B.
key practical indexes
C.
key practice index
D.
key performance indicator
Question #9
The person directing an organization's strategic planning process commonly has all of the following additional responsibilities except
A.
marketing
B.
clinical services
C.
project management
D.
business development
Question #10
Governing boards' role in regard to strategic planning generally includes
A.
final approval and periodic monitoring of strategic plans
B.
implementation of financial controls
C.
data analysis and environmental analysis
D.
drafting a mission, a vision, and values
Question #11
A balanced scorecard generally includes measures in each of the following categories except
A.
learning and growth
B.
organizational design
C.
customer/stakeholder
D.
internal business processes
Question #12
The person in charge of an organization's day-to-day strategic planning process should
A.
have an advanced degree
B.
have many other more important responsibilities
C.
report directly to the CEO
D.
be the CEO
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