HEA 478 - Strategic Management in Healthcare » Fall 2021 » Chapter 15 Quiz
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Question #1
Which of the following statements is not true about strategic planning committees?
A.
They monitor trends and periodically review the internal and external environment.
B.
Committee members serve for specific terms and then rotate off.
C.
They organize and facilitate the strategic planning process.
D.
Both governing board and non-governing board members can be part of the committees.
Question #2
Balanced scorecards often include
A.
personal development plans
B.
CEO compensation
C.
annual employee evaluations
D.
colors and grades
Question #3
Consultants can be effectively used if
A.
the organization deals directly with them and does not seek external advice to review the consultants' work
B.
they are allowed to choose participants from their firm
C.
deliverables are clearly established and monitored
D.
they are given full control of the strategic planning process
Question #4
Which of the following is not a type of budget variance generally used by organizations?
A.
Efficiency variance
B.
Inventory variance
C.
Volume variance
D.
Price variance
Question #5
Which of the following awards requires candidates to have a balanced scorecard?
A.
Centrix Best Hospital Award
B.
Malcolm Baldrige National Quality Award
C.
Institute of Medicine Quality Award
D.
International Quality Metric Award
Question #6
Which of the following is not a type of budget generally developed by organizations?
A.
Operating budgets
B.
Statistical budgets
C.
Management development budgets
D.
Cash budgets
Question #7
The strategic action cycle discussed in the text includes all of the following except
A.
budgeting
B.
implementation
C.
design of strategic initiatives
D.
controlling/monitoring
Question #8
KPI stands for
A.
key practical indexes
B.
key process indicator
C.
key practice index
D.
key performance indicator
Question #9
The person directing an organization's strategic planning process commonly has all of the following additional responsibilities except
A.
marketing
B.
project management
C.
clinical services
D.
business development
Question #10
Governing boards' role in regard to strategic planning generally includes
A.
final approval and periodic monitoring of strategic plans
B.
drafting a mission, a vision, and values
C.
implementation of financial controls
D.
data analysis and environmental analysis
Question #11
A balanced scorecard generally includes measures in each of the following categories except
A.
learning and growth
B.
organizational design
C.
customer/stakeholder
D.
internal business processes
Question #12
The person in charge of an organization's day-to-day strategic planning process should
A.
be the CEO
B.
report directly to the CEO
C.
have many other more important responsibilities
D.
have an advanced degree
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