HEA 478 - Strategic Management in Healthcare » Fall 2021 » Chapter 15 Quiz
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Question #1
Which of the following statements is not true about strategic planning committees?
A.
Committee members serve for specific terms and then rotate off.
B.
Both governing board and non-governing board members can be part of the committees.
C.
They monitor trends and periodically review the internal and external environment.
D.
They organize and facilitate the strategic planning process.
Question #2
Balanced scorecards often include
A.
CEO compensation
B.
personal development plans
C.
colors and grades
D.
annual employee evaluations
Question #3
Consultants can be effectively used if
A.
deliverables are clearly established and monitored
B.
they are allowed to choose participants from their firm
C.
the organization deals directly with them and does not seek external advice to review the consultants' work
D.
they are given full control of the strategic planning process
Question #4
Which of the following is not a type of budget variance generally used by organizations?
A.
Volume variance
B.
Efficiency variance
C.
Inventory variance
D.
Price variance
Question #5
Which of the following awards requires candidates to have a balanced scorecard?
A.
Malcolm Baldrige National Quality Award
B.
Institute of Medicine Quality Award
C.
International Quality Metric Award
D.
Centrix Best Hospital Award
Question #6
Which of the following is not a type of budget generally developed by organizations?
A.
Management development budgets
B.
Operating budgets
C.
Statistical budgets
D.
Cash budgets
Question #7
The strategic action cycle discussed in the text includes all of the following except
A.
implementation
B.
budgeting
C.
design of strategic initiatives
D.
controlling/monitoring
Question #8
KPI stands for
A.
key performance indicator
B.
key practical indexes
C.
key process indicator
D.
key practice index
Question #9
The person directing an organization's strategic planning process commonly has all of the following additional responsibilities except
A.
project management
B.
marketing
C.
clinical services
D.
business development
Question #10
Governing boards' role in regard to strategic planning generally includes
A.
implementation of financial controls
B.
drafting a mission, a vision, and values
C.
final approval and periodic monitoring of strategic plans
D.
data analysis and environmental analysis
Question #11
A balanced scorecard generally includes measures in each of the following categories except
A.
organizational design
B.
learning and growth
C.
customer/stakeholder
D.
internal business processes
Question #12
The person in charge of an organization's day-to-day strategic planning process should
A.
have many other more important responsibilities
B.
be the CEO
C.
report directly to the CEO
D.
have an advanced degree
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