HEA 478 - Strategic Management in Healthcare » Fall 2021 » Chapter 15 Quiz
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Question #1
Which of the following statements is not true about strategic planning committees?
A.
They organize and facilitate the strategic planning process.
B.
They monitor trends and periodically review the internal and external environment.
C.
Committee members serve for specific terms and then rotate off.
D.
Both governing board and non-governing board members can be part of the committees.
Question #2
Balanced scorecards often include
A.
annual employee evaluations
B.
personal development plans
C.
CEO compensation
D.
colors and grades
Question #3
Consultants can be effectively used if
A.
they are given full control of the strategic planning process
B.
they are allowed to choose participants from their firm
C.
deliverables are clearly established and monitored
D.
the organization deals directly with them and does not seek external advice to review the consultants' work
Question #4
Which of the following is not a type of budget variance generally used by organizations?
A.
Inventory variance
B.
Volume variance
C.
Efficiency variance
D.
Price variance
Question #5
Which of the following awards requires candidates to have a balanced scorecard?
A.
Centrix Best Hospital Award
B.
Malcolm Baldrige National Quality Award
C.
International Quality Metric Award
D.
Institute of Medicine Quality Award
Question #6
Which of the following is not a type of budget generally developed by organizations?
A.
Cash budgets
B.
Operating budgets
C.
Statistical budgets
D.
Management development budgets
Question #7
The strategic action cycle discussed in the text includes all of the following except
A.
budgeting
B.
design of strategic initiatives
C.
implementation
D.
controlling/monitoring
Question #8
KPI stands for
A.
key process indicator
B.
key practical indexes
C.
key practice index
D.
key performance indicator
Question #9
The person directing an organization's strategic planning process commonly has all of the following additional responsibilities except
A.
project management
B.
marketing
C.
clinical services
D.
business development
Question #10
Governing boards' role in regard to strategic planning generally includes
A.
implementation of financial controls
B.
drafting a mission, a vision, and values
C.
data analysis and environmental analysis
D.
final approval and periodic monitoring of strategic plans
Question #11
A balanced scorecard generally includes measures in each of the following categories except
A.
learning and growth
B.
customer/stakeholder
C.
organizational design
D.
internal business processes
Question #12
The person in charge of an organization's day-to-day strategic planning process should
A.
have an advanced degree
B.
report directly to the CEO
C.
have many other more important responsibilities
D.
be the CEO
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