Management 3070 - Management and Organizational Behavior » Spring 2022 » Case Study Shake Shack

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Question #1
Danny mentions that he is only in business if his employees are happy to come to work. Based on McGregor’s work, Danny would have a ________ view of his employees.
A.   Theory Y
B.     
C.   quantitative
D.   contingent
E.   Theory X
F.   pessimistic
Question #2
One of the reasons why Danny wants to go cashless at his restaurants is because of efficiency. Which of the following focuses on efficient delivery of products or services?
A.   bureaucracy
B.   operations management
C.   systems viewpoint
D.   human relations
E.   behavioral science
Question #3
Based on the systems viewpoint, a restaurant’s ability to accept cash, credit, or both, is associated with which part of a system?
A.   feedback
B.   financial
C.   inputs
D.   outputs
E.   transformational processes
Question #4
Danny is experimenting with cashless dining at four locations. If he utilizes the results of this experiment in deciding whether to proceed with this new policy at all his locations, he would be utilizing
A.   behavioral viewpoint.
B.   Total Quality Management.
C.   evidence-based management.
D.   systems viewpoint.
E.   bureaucracy.

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