Management 434 - Business Negotiation » Spring 2022 » Chapter 05 Quiz

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Question #1
Focusing on the parties’ common concerns, priorities, and preferences is which approach?
A.   Authority-based approach
B.   Power-based approach
C.   Interest-based approach 
D.   Rights-based approach
Question #2
Mediation as an alternative to litigation in resolving ___________ is offered by the EEOC.
A.   union grievances
B.   Unfair Labor Practices (ULPs)
C.   discrimination complaints 
D.   All are correct
Question #3
The following are methods of dispute resolution except?
A.   Formal mediation
B.   Formal litigation
C.   Informal litigation 
D.   Informal acquiescence
Question #4
The following are typical uses for small-claims court except?
A.   Failure to pay a bill
B.   Repayment of a loan
C.   Divorce 
D.   Property damage
Question #5
Using one’s authority or other strengths to coerce the other party to make concessions uses which approach?
A.   Authority-based approach
B.   Power-based approach 
C.   Rights-based approach
D.   Interest-based approach
Question #6
Which of the following can be the result of conflict in relationships:
A.   Perceptual errors
B.   Communication breakdowns
C.   All are correct 
D.   Lack of trust
Question #7
______ is likely the result of non-overlapping resistance points.
A.   Interpersonal conflict
B.   Substantive conflict 
C.   All are correct
D.   Relationship conflict
Question #8
A form of specialized mediation known as the REDRESS® program is offered by:
A.   The U.S. Postal Service 
B.   community mediation centers
C.   The U.S. Parcel Service
D.   the EEOC
Question #9
Seeking to apply a standard of fairness, contract, or law to resolve the dispute is which approach?
A.   Rights-based approach 
B.   Interest-based approach
C.   Power-based approach
D.   Authority-based approach
Question #10
______ may result from perceptual errors.
A.   Relationship conflict
B.   Substantive conflict
C.   Interpersonal conflict
D.   All are correct 

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