CAFF 427 - Consumer Dynamics » Winter 2022 » Chapter 1 Buying, Having, and Consumer Behavior

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Question #1
A(n) ________ is a person who identifies a need or desire, makes a purchase, and then disposes of a product.
A.   content generator
B.   marketer
C.   influencer
D.   consumer
Question #2
A transaction in which two or more organizations or people give and receive something of value is called ________.
A.   perception
B.   consumer perspective
C.   exchange
D.   buyer behavior
Question #3
Which term refers to the bond between product and consumer that is difficult for competitors to break?
A.   Brand loyalty
B.   Custom
C.   Relationship
D.   Patronage
Question #4
Which of the following is NOT a stage of the consumption process?
A.   Desire
B.   Post-purchase
C.   Pre-purchase
D.   Purchase
Question #5
Which of the following time periods is encompassed in the study of consumer behavior?
A.   All of these
B.   Purchase
C.   Post-purchase
D.   Pre-purchase
Question #6
Humans rarely choose things in absolute terms
A.   True
B.   False
Question #7
Most people know exactly what they want irrespective of context.
A.   True
B.   False
Question #8
Consumers tend to avoid comparing things that cannot be compared easily.
A.   False
B.   True
Question #9
Jenny Rowlins is absolutely exhausted after her shopping trip to pick out a dress for her sorority's formal event. The stores were crowded, and none of her favorite shops carried a dress that she liked in her size. After spending hours at the mall, Jenny decided to order her dress online and just return it if it was not exactly right. This story is an example of how consumer behavior is a(n) ________.
A.   theory
B.   art form
C.   process
D.   industry
Question #10
Which of the following is the study of the processes involved when individuals or groups select, purchase, use, or dispose of products, services, ideas, or experiences to satisfy needs and desires?
A.   Role theory
B.   Lifestyle marketing
C.   Consumer behavior
D.   Marketing research

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