CAFF 427 - Consumer Dynamics » Winter 2022 » Chapter 1 Buying, Having, and Consumer Behavior
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Question #1
A(n) ________ is a person who identifies a need or desire, makes a purchase, and then disposes of a product.
A.
influencer
B.
consumer
C.
content generator
D.
marketer
Question #2
A transaction in which two or more organizations or people give and receive something of value is called ________.
A.
perception
B.
buyer behavior
C.
consumer perspective
D.
exchange
Question #3
Which term refers to the bond between product and consumer that is difficult for competitors to break?
A.
Relationship
B.
Custom
C.
Patronage
D.
Brand loyalty
Question #4
Which of the following is NOT a stage of the consumption process?
A.
Post-purchase
B.
Pre-purchase
C.
Desire
D.
Purchase
Question #5
Which of the following time periods is encompassed in the study of consumer behavior?
A.
Purchase
B.
Pre-purchase
C.
All of these
D.
Post-purchase
Question #6
Humans rarely choose things in absolute terms
A.
False
B.
True
Question #7
Most people know exactly what they want irrespective of context.
A.
False
B.
True
Question #8
Consumers tend to avoid comparing things that cannot be compared easily.
A.
True
B.
False
Question #9
Jenny Rowlins is absolutely exhausted after her shopping trip to pick out a dress for her sorority's formal event. The stores were crowded, and none of her favorite shops carried a dress that she liked in her size. After spending hours at the mall, Jenny decided to order her dress online and just return it if it was not exactly right. This story is an example of how consumer behavior is a(n) ________.
A.
art form
B.
industry
C.
process
D.
theory
Question #10
Which of the following is the study of the processes involved when individuals or groups select, purchase, use, or dispose of products, services, ideas, or experiences to satisfy needs and desires?
A.
Marketing research
B.
Role theory
C.
Consumer behavior
D.
Lifestyle marketing
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