Management 434 - Business Negotiation » Spring 2022 » Chapter 07 Quiz

Need help with your exam preparation?

Existing Quiz Clients Login here
Question #1
The receiver _____ a message according to his own perceptions, experiences, and abilities in the communication process.
A.   decodes 
B.   translates
C.   recodes
D.   encodes
Question #2
When participants decide key issues to discuss and allocate time accordingly, this strategy--_______________--is being used.
A.   Setting an agenda 
B.   Using a mediator
C.   Questioning
D.   Linking
Question #3
The type of listening crucial for effective negotiations is ________.
A.   passive
B.   nonverbal
C.   active 
D.   integrative
Question #4
When the sender decides that a message needs to be sent and ______ this message according to her own perceptions, experiences, and abilities, this begins the communication process.
A.   decodes
B.   writes
C.   encodes 
D.   encrypts
Question #5
You should_________ to ensure that the receiver effectively receives the message.
A.   use messages that are tailored to the receiver 
B.   all are correct
C.   use generic messages so they are widely understood
D.   use simple words
Question #6
It is a good idea to_________ when presenting complex data.
A.   pause frequently
B.   use visuals to back up your points
C.   check for understanding
D.   all are correct 
Question #7
The ________ may be related to barriers to communication.
A.   receiver
B.   all are correct 
C.   sender
D.   environment
Question #8
Nonverbal is what percent of all communication?
A.   Between 60 and 70%
B.   More than 90% 
C.   Less than 50%
D.   Between 80 and 90%
Question #9
The following are tangible barriers in the physical negotiation environment except?
A.   loud background music
B.   preconceived ideas 
C.   computer crash
D.   telephone static
Question #10
Dimensions of effective listening are the following except?
A.   sensing
B.   encoding 
C.   responding
D.   processing

Need help with your exam preparation?

Existing Quiz Clients Login here