Management 434 - Business Negotiation » Spring 2022 » Chapter 07 Quiz

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Question #1
The receiver _____ a message according to his own perceptions, experiences, and abilities in the communication process.
A.   recodes
B.   translates
C.   decodes 
D.   encodes
Question #2
When participants decide key issues to discuss and allocate time accordingly, this strategy--_______________--is being used.
A.   Linking
B.   Questioning
C.   Setting an agenda 
D.   Using a mediator
Question #3
The type of listening crucial for effective negotiations is ________.
A.   passive
B.   nonverbal
C.   active 
D.   integrative
Question #4
When the sender decides that a message needs to be sent and ______ this message according to her own perceptions, experiences, and abilities, this begins the communication process.
A.   decodes
B.   writes
C.   encrypts
D.   encodes 
Question #5
You should_________ to ensure that the receiver effectively receives the message.
A.   use simple words
B.   use generic messages so they are widely understood
C.   use messages that are tailored to the receiver 
D.   all are correct
Question #6
It is a good idea to_________ when presenting complex data.
A.   use visuals to back up your points
B.   pause frequently
C.   all are correct 
D.   check for understanding
Question #7
The ________ may be related to barriers to communication.
A.   sender
B.   environment
C.   all are correct 
D.   receiver
Question #8
Nonverbal is what percent of all communication?
A.   Between 60 and 70%
B.   Less than 50%
C.   Between 80 and 90%
D.   More than 90% 
Question #9
The following are tangible barriers in the physical negotiation environment except?
A.   telephone static
B.   loud background music
C.   preconceived ideas 
D.   computer crash
Question #10
Dimensions of effective listening are the following except?
A.   sensing
B.   encoding 
C.   processing
D.   responding

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