One important issue with respect to managing the operation of a business is to make certain that customers leave feeling as though they had a good experience with your service and with your company in general.

Land, labor, capital, and knowledge are inputs into the production process.

Operations management is a specialized area in management that converts resources into:

The goal of lean manufacturing is to:

In recent years, the service sector of the U.S. economy has:

______________ means tailoring products to meet the needs of a large number of individual customers.

According to expectancy theory, worker motivation almost always increases when employees are assigned a very challenging task.

In Maslow's hierarchy, __________ needs refer to the desire to reach one's fullest potential.

Which of the following is the best example of extinction as the term is used in reinforcement theory?

Expectancy theory suggests that managers attempting to improve employee performance would be well advised to:

Job enlargement is about breaking down a sizeable job into smaller parts so that the employee is not overwhelmed by a large task.

The practice of moving employees from one job to another to make work more interesting is called:

________ emphasizes motivating the worker through the characteristics of the job itself.

During an interview, a manager should be careful not to ask the applicant about his or her family or other non-job related questions.

_____________ is the process of evaluating human resource needs and then recruiting, selecting, developing, motivating, evaluating, compensating, and scheduling employees to achieve organizational goals.

Title VII of the Civil Rights Act of 1964:

Today's workers tend to be very loyal, as evidenced by declining turnover rates in most industries.

CareerBuilder and the Monster are examples of:

A major purpose of employee orientation programs is to:

One of the things that labor is interested in is fair and competent management.

The primary purpose of collective bargaining is to:

As a management executive left the meeting between his team and the company's union representatives and headed straight for the CEO's office, he reviewed where things seemed to breakdown. Union reps came to the table with three different offers to resolve the insurance and vacation benefits problems laborers were experiencing. Management offered its own resolutions - two different ones, to be exact. The problem was that a bargaining zone did not emerge. Neither side was willing to consider each other's alternatives. As he reached the CEO's door, he was ready to concede that the negotiations were probably headed to _______________.

_________ sexual harassment refers to situations in which an employee's submission to unwanted conduct is made either explicitly or implicitly a term or condition of employment or is used to influence employment decisions affecting the worker's job status.

Harassment that creates an intimidating, or offensive work environment falls under the type of sexual harassment known as a(n):

Which of the following statements about how current HR law views disabilities is accurate?