Business 25 - Introduction to Business » Summer 2019 » Exam 3

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Question #1
One important issue with respect to managing the operation of a business is to make certain that customers leave feeling as though they had a good experience with your service and with your company in general.
A.   TRUE
B.   FALSE
Question #2
Land, labor, capital, and knowledge are inputs into the production process.
A.   TRUE
B.   FALSE
Question #3
Operations management is a specialized area in management that converts resources into:
A.   goods, rather than services.
B.   both goods and services.
C.   services, rather than goods.
D.   financial data.
Question #4
The goal of lean manufacturing is to:
A.   keep inventories of finished goods as high as possible.
B.   produce a very limited variety of goods.
C.   become more self sufficient by producing major components rather than buying them.
D.   produce goods and services with less of everything that goes into the process.
Question #5
In recent years, the service sector of the U.S. economy has:
A.   focused less on quality and more on reducing costs of production.
B.   grown much more rapidly than the manufacturing sector.
C.   achieved extremely high productivity gains according to government reports.
D.   become the low-wage sector of the U.S. economy.
Question #6
______________ means tailoring products to meet the needs of a large number of individual customers.
A.   Competing in time
B.   Mass customization
C.   Feedback response production
D.   Mass production
Question #7
According to expectancy theory, worker motivation almost always increases when employees are assigned a very challenging task.
A.   FALSE
B.   TRUE
Question #8
In Maslow's hierarchy, __________ needs refer to the desire to reach one's fullest potential.
A.   self-actualization
B.   esteem
C.   social
D.   egoistic
Question #9
Which of the following is the best example of extinction as the term is used in reinforcement theory?
A.   An employee refuses to do a certain task because she does not value the reward that she will receive for its successful completion
B.   A manager uses very harsh negative reinforcements to punish an employee for undesirable behavior
C.   A manager decides not to take any specific actions against an employee who has engaged in undesirable behavior
D.   An employee expresses frustration and quits because he feels management has set goals that are impossible to attain
Question #10
Expectancy theory suggests that managers attempting to improve employee performance would be well advised to:
A.   set attainable performance goals.
B.   keep salaries earned by employees confidential.
C.   focus on setting monetary rewards for meeting the standards.
D.   make sure that all employees are expected to meet the same standards.
Question #11
Job enlargement is about breaking down a sizeable job into smaller parts so that the employee is not overwhelmed by a large task.
A.   FALSE
B.   TRUE
Question #12
The practice of moving employees from one job to another to make work more interesting is called:
A.   job rotation.
B.   task mobility.
C.   worker alternation.
D.   job incrementation.
Question #13
________ emphasizes motivating the worker through the characteristics of the job itself.
A.   Job engineering
B.   Scientific management
C.   Job enrichment
D.   Automation
Question #14
During an interview, a manager should be careful not to ask the applicant about his or her family or other non-job related questions.
A.   TRUE
B.   FALSE
Question #15
_____________ is the process of evaluating human resource needs and then recruiting, selecting, developing, motivating, evaluating, compensating, and scheduling employees to achieve organizational goals.
A.   Human resource management
B.   Performance evaluation and response
C.   Staffing
D.   Job analysis
Question #16
Title VII of the Civil Rights Act of 1964:
A.   prohibits firms from using employment testing as a means of selecting employees and determining which employees should be promoted.
B.   gives all citizens over the age of 18 the right to vote regardless of race, religion, sex, or creed.
C.   prohibits discrimination based on race, religion, sex, creed, or national origin in matters such as hiring, firing, training, and compensation.
D.   requires all firms with over 100 employees to have an affirmative action plan.
Question #17
Today's workers tend to be very loyal, as evidenced by declining turnover rates in most industries.
A.   FALSE
B.   TRUE
Question #18
CareerBuilder and the Monster are examples of:
A.   Internet services firms can use to recruit employees.
B.   web browsers.
C.   career interest surveys.
D.   magazines that list job opportunities by skill requirements and geographic location.
Question #19
A major purpose of employee orientation programs is to:
A.   test new employees to determine where they should be assigned.
B.   help workers who have been laid off to find new jobs.
C.   initiate new employees to the organization, their fellow employees, and their immediate supervisors.
D.   give experienced employees a chance to learn new skills.
Question #20
One of the things that labor is interested in is fair and competent management.
A.   TRUE
B.   FALSE
Question #21
The primary purpose of collective bargaining is to:
A.   ensure worker participation in setting the goals and objectives of the company.
B.   negotiate a labor-management agreement that both the union and management are willing to accept.
C.   establish and communicate clear guidelines for performance appraisals.
D.   limit the authority of management to set job categories and direct worker activities.
Question #22
As a management executive left the meeting between his team and the company's union representatives and headed straight for the CEO's office, he reviewed where things seemed to breakdown. Union reps came to the table with three different offers to resolve the insurance and vacation benefits problems laborers were experiencing. Management offered its own resolutions - two different ones, to be exact. The problem was that a bargaining zone did not emerge. Neither side was willing to consider each other's alternatives. As he reached the CEO's door, he was ready to concede that the negotiations were probably headed to _______________.
A.   arbitration
B.   collective bargaining
C.   mediation
D.   a vote
Question #23
_________ sexual harassment refers to situations in which an employee's submission to unwanted conduct is made either explicitly or implicitly a term or condition of employment or is used to influence employment decisions affecting the worker's job status.
A.   Reflexive
B.   Post hoc
C.   Quid pro quo
D.   Ceteris paribus
Question #24
Harassment that creates an intimidating, or offensive work environment falls under the type of sexual harassment known as a(n):
A.   extroverted harassment.
B.   hostile work environment.
C.   de jure harassment.
D.   quid pro quo.
Question #25
Which of the following statements about how current HR law views disabilities is accurate?
A.   The law varies depending upon how the employee acquired the disability.
B.   Disabilities refer to physical but not mental disorders.
C.   Disabilities include diseases such as epilepsy, cancer, and diabetes.
D.   Any disorder that does not require the employee to adapt the work environment to accommodate the employee.

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