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Question #1
In which ancient city was communication important?
A.
Syria
B.
Greece
C.
Sparta
D.
Macedonia
Question #2
the process of using messages to generate meaning
A.
memorized delivery
B.
Communication
C.
Persuasion
D.
manuscript delivery
Question #3
view of communication as the simultaneous sending and receiving of messages
A.
transactional model of communication
B.
competent communication
C.
content level information
D.
relationship level information
Question #4
the information conveyed superficially by the content of the message
A.
content level information
B.
competent communication
C.
transactional model of communication
D.
relationship level information
Question #5
reports on the senders' attitude both toward the receiver and toward the relationship between the two
A.
competent communication
B.
relationship level information
C.
transactional model of communication
D.
content level information
Question #6
consists of messages that are both effective and appropriate when possible
A.
content level information
B.
relationship level information
C.
competent communication
D.
transactional model of communication
Question #7
These are the common Communication goals
A.
conflict management
B.
problem solving and decision making
C.
Informing
D.
persuading
E.
all of the above
Question #8
a claim or conclusion supported by evidence and logical reasoning
A.
communication
B.
Claim
C.
Assertion
D.
Argument
Question #9
an appeal to character, expertise, credibility of the speaker
A.
Exigency
B.
anecdotal evidence
C.
Ethos
D.
Pathos
Question #10
an appeal to the emotions of the audience
A.
anecdotal evidence
B.
Pathos
C.
Exigency
D.
Ethos
Question #11
the reason the writer feels the need to make the argument
A.
anecdotal evidence
B.
Exigency
C.
Exigency
D.
Ethos
Question #12
is a single example and is not high quality evidence because we don't know if it is representative
A.
Exigency
B.
Pathos
C.
anecdotal evidence
D.
Ethos
Question #13
a claim not containing data or warrant
A.
Credibility
B.
Argument
C.
Assertion
D.
Claim
Question #14
additional justification or evidence supporting a warrant
A.
Assertion
B.
Argument
C.
Backing
D.
Claim
Question #15
the conclusion you want audience to accept
A.
Assertion
B.
Argument
C.
Claim
D.
Backing
Question #16
refers to if the data source is qualified and has any potential biases
A.
Claim
B.
Backing
C.
Reliability
D.
Credibility
Question #17
how accurate and consistent (repeatability) data is
A.
Reliability
B.
Reliability
C.
Claim
D.
Credibility
Question #18
how fairly/accurately the data represents the group it is referring to
A.
Persuasion
B.
Warrant
C.
Representativeness
D.
Communication
Question #19
logical reasons connecting data to the claim
A.
Warrant
B.
relationship level information
C.
content level information
D.
competent communication
Question #20
A speaker memorizes the speech in its entirety and delivers it word for word from the script
A.
manuscript delivery
B.
presentation outline
C.
preparation outline
D.
memorized delivery
Question #21
The speaker writes the entire speech and then reads it word for word
A.
memorized delivery
B.
specific purpose statement
C.
manuscript delivery
D.
thesis statement
Question #22
speaking competently and conversationally with limited preparation using limited notes
A.
memorized delivery
B.
manuscript delivery
C.
extemporaneous delivery
D.
Representativeness
Question #23
uses full sentences, typed, provides complete outline; used to practice speech
A.
presentation outline
B.
thesis statement
C.
specific purpose statement
D.
preparation outline
Question #24
a keyword outline that is written or typed on note cards and includes the introduction, a few keyword prompts, and conclusion
A.
specific purpose statement
B.
preparation outline
C.
thesis statement
D.
presentation outline
Question #25
a concise statement of the desired audience response indicating what you want your listeners to be able to know, feel or do when you finish speaking
A.
specific purpose statement
B.
thesis statement
C.
preparation outline
D.
presentation outline
Question #26
the concise summary of your topic and specific speech goal
A.
content level information
B.
specific purpose statement
C.
thesis statement
D.
relationship level information
Question #27
individual level of fear or anxiety associated with either real or anticipated communication with another person or persons
A.
communication apprehension
B.
transactional model of communication
C.
relationship level information
D.
content level information
Question #28
Audience members are self-interested and will be more engaged if they know they have something to gain from listening to your speech.
A.
TRUE
B.
FALSE
Question #29
hen citing website give the name of the website not the URL address e.g. say "American Heart Assocaition" not "www.heart.org."
A.
TRUE
B.
FALSE
Question #30
The chronological format can be used for either informative or persausive speeches.
A.
TRUE
B.
FALSE
Question #31
These are some organizational formats to use for your speech body
A.
cause-effect-solution
B.
chronological
C.
problem-cause-solution
D.
space sequencing
E.
All of the above
Question #32
These are the types of evidence used in speeches
A.
narrative
B.
examples
C.
testimonies
D.
comparison
E.
All of the above
Question #33
___________ is a symbolic process in which communicators try to convince other people to change their attitudes or behaviors regarding an issue through the transmission of a message in an atmosphere of free choice.
A.
Exigency
B.
Pathos
C.
Persuasion
D.
Ethos
Question #34
Aristotle defined _____________ as a speaker's credibility as perceived by the audience.
A.
Persuasion
B.
Ethos
C.
Exigency
D.
Pathos
Question #35
This is an element of the propaganda
A.
one controller of info, no free choice
B.
covert/secret message
C.
mass influence through mass media
D.
has negative connotation
E.
all of the above
Question #36
They ar the teachers of rhetoric/public speaking in ancient greece
A.
Ethos
B.
Speakers
C.
Philosophers
D.
Sophists
Question #37
It refers to our predisposition or learned evaluation to like or dislike something and can influence behavior
A.
Belief
B.
Attitude
C.
Value
D.
Fallacies
Question #38
It refers to our most enduring judgements about what is good or bad in life
A.
Belief
B.
Value
C.
Attitude
D.
Fallacies
Question #39
It refers to our feelings about what is true
A.
Fallacies
B.
Belief
C.
Value
D.
Attitude
Question #40
These are the various types of erroneous reasoning that renders arguments logically unsound
A.
Value
B.
Belief
C.
Fallacies
D.
Attitude
Question #41
This is the fallacy where the speaker assumes something as a fact even though it has not been proven to be fact
A.
begging the question fallacy
B.
post hoc fallacy
C.
slippery slope fallacy
D.
ad verecundium fallacy
Question #42
This is the fallacy where the speaker demeans person making the argument, not the argument itself
A.
slippery slope fallacy
B.
begging the question fallacy
C.
ad hominem fallacy
D.
post hoc fallacy
Question #43
This is the fallacy when someone believes that since Event A happened before event B, then Event A must have cause event B
A.
post hoc fallacy
B.
ad hominem fallacy
C.
slippery slope fallacy
D.
ad verecundium fallacy
Question #44
This is the fallacy where the speaker suggests a certain action will set off a series of actions in motion
A.
post hoc fallacy
B.
slippery slope fallacy
C.
ad hominem fallacy
D.
ad verecundium fallacy
Question #45
This is the fallacy where the speaker appeals to authority figure as support strictly based on their authoritative position, not because of their expertise and credibility on the topic
A.
post hoc fallacy
B.
ad verecundium fallacy
C.
slippery slope fallacy
D.
ad hominem fallacy
Question #46
It refers to the expression of single-minded certainty by true believers in their extremist ideology
A.
ends-based principles
B.
Extremist Rhetoric
C.
care-based principles
D.
rule-based principles
Question #47
It is the study of the general nature of morals and the specific moral choices to be made by a person
A.
Ethics
B.
care-based principles
C.
ends-based principles
D.
rule-based principles
Question #48
It is a theory in ethics which holds that morality is to be found in moderation
A.
ends-based principles
B.
care-based principles
C.
Aristotle's Golden Mean
D.
rule-based principles
Question #49
as exemplified by utilitarianism, these principles are focused on creating good outcomes
A.
Aristotle's Golden Mean
B.
rule-based principles
C.
ends-based principles
D.
care-based principles
Question #50
as exemplified by the categorical imperative, stress an obligation to duty and universal codes of behavior
A.
ends-based principles
B.
Aristotle's Golden Mean
C.
care-based principles
D.
rule-based principles
Question #51
as exemplified by the veil of ignorance and the golden rule, stress reciprocity and the need to consider the world from the position of others
A.
rule-based principles
B.
ends-based principles
C.
Aristotle's Golden Mean
D.
care-based principles
Question #52
patterns of interaction that were effective last year may be outdated today due to changes in customer taste and technology
A.
perishable
B.
Corporate Inversion:
C.
outsourcing
D.
Globalization
Question #53
organizational communication is situational specific
A.
Corporate Inversion:
B.
situated
C.
Globalization
D.
outsourcing
Question #54
It refers to the interaction required to direct a group towards a shared goal
A.
Urgent Organizations
B.
organization communication:
C.
care-based principles
D.
ends-based principles
Question #55
It refers to the closer integration of the countries and peoples of the world
A.
Globalization
B.
perishable
C.
McDonald's Theory of Peace
D.
outsourcing
Question #56
It occurs when companies choose to hire people from other countries to do their work (cheap Labor)
A.
outsourcing
B.
McDonald's Theory of Peace
C.
Globalization
D.
situated
Question #57
When a company buys smaller one in foreign state with favorable tax code in order to pay lower taxes
A.
outsourcing
B.
perishable
C.
Corporate Inversion:
D.
McDonald's Theory of Peace
Question #58
It refers to the ability to adapt one's leadership style to both respond to and make the most of pervasive cultural differences in values and practices among a diverse employee population
A.
outsourcing
B.
environmental degradation
C.
Multicultural Management
D.
perishable
Question #59
When heightened companies move in attempts to find locals with the least environmental regulations and/or the most resources to be exploited
A.
outsourcing
B.
environmental degradation
C.
Multicultural Management
D.
perishable
Question #60
no two countries with a McDonalds have ever fought a war
A.
environmental degradation
B.
Multicultural Management
C.
McDonald's Theory of Peace
D.
Corporate Inversion:
Question #61
organizations with the main goal of shortening the time period in which employees can respond to their customers and each other
A.
environmental degradation
B.
Corporate Inversion:
C.
Urgent Organizations
D.
Multicultural Management
Question #62
Those relationships with trusted coworkers characterized by quick, verbal communication, and are the most dynamic source of power in contemporary organizations because of role they play in responding to a turbulent business climate
A.
Informal Communication Networks
B.
trading off
C.
ethnography
D.
constraint
Question #63
It refers to a form of studying by observing people in their natural habitats
A.
Prisoner's Dilemma
B.
constraint
C.
trading off
D.
ethnography
Question #64
It refers to the collection of information outside a lab/sterile/controlled setting
A.
ethnography
B.
relevant constructs
C.
semiotics
D.
fieldwork
Question #65
a research strategy that combines detailed description of cultural activity with an analysis of the layers of deep cultural meaning in which those activities are embedded
A.
relevant constructs
B.
Prisoner's Dilemma
C.
fieldwork
D.
thick description
Question #66
It refers to the rules, norms that come with a particular system that those within system abide
A.
constraint
B.
fieldwork
C.
thick description
D.
semiotics
Question #67
It refers to the design and modification of social systems through communication
A.
creativity
B.
constraint
C.
ethnography
D.
semiotics
Question #68
_________ interactions are characterized by a status differential between individuals, and focus on the interactions that take place between supervisors or managers and their employees.
A.
creativity
B.
ethnography
C.
constraint
D.
superior-subordinate
Question #69
This is a strategy that involves negotiating responsibilities between spouses when unique situations arise that present a struggle in managing work and family needs.
A.
trading off
B.
semiotics
C.
ethnography
D.
fieldwork
Question #70
a particular "game" between two captured prisoners that illustrates why cooperation is difficult to maintain even when it is mutually beneficial
A.
fieldwork
B.
thick description
C.
Prisoner's Dilemma
D.
semiotics
Question #71
It refers to the study of the ways in which sign systems, or systems of representation, come to create social reality for people.
A.
ethnography
B.
creativity
C.
semiotics
D.
superior-subordinate
Question #72
All organizations and social collectives identify objects, individuals, events, and processes that punctuate the daily life of the organization and allow members to structure their experiences.
A.
relevant constructs
B.
fieldwork
C.
constraint
D.
thick description
Question #73
Every organizational culture has a body of "social knowledge," shared by members, that enables those members to navigate the culture.
A.
constraint
B.
Facts
C.
Prisoner's Dilemma
D.
trading off
Question #74
It refers to the interaction between members of different social groups
A.
intergroup contact theory
B.
Facts
C.
constraint
D.
intergroup communication
Question #75
It refers to bringing a member or members of one social group into contact with members of another social group with the goal of influencing attitudes and reducing prejudice.
A.
Prisoner's Dilemma
B.
trading off
C.
intergroup contact theory
D.
intergroup communication
Question #76
This ethical lens is care-based in orientation, and is focused on finding a happy medium.
A.
utilitarianism
B.
the golden mean
C.
ethnography
D.
categorical imperative
Question #77
This ethic states that an unjust means does not equal a good ends. In other words, rules matter
A.
categorical imperative
B.
Normative definition of Culture
C.
utilitarianism
D.
Critical definition of culture
Question #78
This ethic states that we should act for the greater good, no matter what means possible.
A.
Critical definition of culture
B.
Normative definition of Culture
C.
categorical imperative
D.
utilitarianism
Question #79
Views culture as a container: something to be studied from the outside.
A.
utilitarianism
B.
Normative definition of Culture
C.
Critical definition of culture
D.
categorical imperative
Question #80
Views culture as a struggle in a larger context: think who is in charge or has the power.
A.
Dialectic definition of culture
B.
Critical definition of culture
C.
interpretive definition of culture
D.
Normative definition of Culture
Question #81
Views culture as shifting tensions: does a culture focus on individuals or groups?
A.
Dialectic definition of culture
B.
Normative definition of Culture
C.
interpretive definition of culture
D.
Critical definition of culture
Question #82
Views culture as co-created or socially constructed: built by individuals together.
A.
Critical definition of culture
B.
interpretive definition of culture
C.
Normative definition of Culture
D.
Dialectic definition of culture
Question #83
What is the best behavior to facilitate intergroup interactions and reduce prejudice?
A.
balance
B.
control
C.
pipeline
D.
self-disclosure
Question #84
What metaphor for organizations goes with this statement: communication as information transfer
A.
control
B.
self-disclosure
C.
pipeline
D.
balance
Question #85
What metaphor for organizations goes with this statement: communication as transactional
A.
self-disclosure
B.
balance
C.
control
D.
process
Question #86
What metaphor for organizations goes with this statement: communication as strategic
A.
process
B.
balance
C.
self-disclosure
D.
control
Question #87
What metaphor for organizations goes with this statement: comm is creativity vs. constraint
A.
pipeline
B.
control
C.
balance
D.
self-disclosure
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