A.   Because failing education systems don’t teach useful information

B.   Because advancements in technology have increased the number of messages being exchanged and the scope of the audiences who might receive these messages

C.   Because shifting demographics increase the demand for a global workforce

A.   Herb’s behavior is unprofessional.

B.   Herb’s behavior is professional.

A.   Professional

B.   Unprofessional

A.   Self-directed work groups and virtual teams

B.   Increasingly diverse workforce

C.   New work environments

A.   Nonterritorial offices

B.   Emphasis on ethics

C.   Changing communication technologies

A.   Nonterritorial offices

B.   Self-directed work groups and virtual teams

C.   Innovative communication technologies

A.   Renewed emphasis on ethics

B.   Flattened management hierarchies

C.   Nonterritorial offices

A.   Renewed emphasis on ethics

B.   Heightened global competition

C.   Changing communication technologies

A.   We become bored because we can process thoughts three times faster than speakers can present them.

B.   We “tune out” others’ ideas that run counter to our own preconceived thoughts.

C.   We fail to listen because we are just waiting for the next pause when we get to speak.

A.   We respond unfavorably to unfamiliar jargon and “charged” words.

B.   We fail to listen because we are just waiting for the next pause when we get to speak.

C.   We find it difficult to listen because of impediments such as hearing loss, poor acoustics, or fatigue.

A.   controlling your surroundings

B.   keeping an open mind

A.   Look as if you are listening

B.   providing feedback

A.   paying attention, approachable

B.   responding favorably, approachable

C.   paying attention, responding favorably

A.   Mistrust, Anxiety, Trust, Relaxation, Interest

B.   Mistrust, Anxiety

C.   Trust, Relaxation

D.   Trust, Interest

A.   step back, respect

B.   turn sideways, respect

C.   step back, flexibility

D.   turn sideways, flexibility

A.   knowledge base

B.   professional credibility

A.   Mr. Youngher’s nonverbal cues indicate that he is extremely busy with his schoolwork and doesn’t have time to adequately prepare.

B.   Mr. Youngher’s nonverbal cues indicate that he is not interested in the job and is unaware of professional norms and protocols.

C.   Mr. Youngher’s nonverbal cues indicate that he is overexcited yet underprepared for the interview. He really needs the job.

A.   Time orientation

B.   Power distance

C.   Individualism

D.   Communication style

A.   Time orientation

B.   Individualism

C.   Context

D.   Communication style

A.   Is only found in North American culture

B.   Causes us to judge others by our own values

C.   Reveals fundamental differences between people of different ethnicities

A.   Oversimplified perceptions of behavioral characteristics of groups of people

B.   Useful for determining the general characteristics of groups of people

C.   Reliable and accurate descriptions of cultural norms

A.   Study discrimination

B.   Practice empathy

C.   Socialize with different people

A.   Observe eye messages. Follow up with a phone call. Speak slowly and enunciate clearly.

B.   Speak loudly and slowly. Accept blame. Observe eye messages. Use simple English. Correct mispronunciations. Follow up with a phone call. Speak slowly and enunciate clearly.

C.   Accept blame. Use simple English. Correct mispronunciations. Speak slowly and enunciate clearly.

D.   Speak loudly and slowly. Accept blame. Observe eye messages. Use simple English.

A.   The date format matches local styles. The sentences are shortened using acronyms. The sentences are short. Conversational idioms are used to enhance readability.

B.   The sentences are shortened using acronyms. The sentences are short. Conversational idioms are used to enhance readability.

C.   Contractions are not used. Humor is used to be friendly. Conversational idioms are used to enhance readability. The date format matches local styles.

D.   Contractions are not used. The sentences are shortened using acronyms. The sentences are short.

A.   Develop healthy bias. Practice ethnocentrism. Accept stereotypes. Focus on cultural differences.

B.   Understand the value of difference. Learn about your cultural self. Develop healthy bias.

C.   Understand the value of difference. Learn about your cultural self. Make fewer assumptions.

D.   Understand the value of difference. Learn about your cultural self. Develop healthy bias. Practice ethnocentrism. Accept stereotypes. Focus on cultural differences. Make fewer assumptions.

A.   Throw all the names in a hat and randomly choose your teams.

B.   Choose teams that are primarily of the same culture or race and add one or two others based on their personal strengths and weaknesses.

C.   Choose not to focus only on differences in race or gender but also on the overall strengths and weaknesses of each person.

A.   “There is a diversity training session being held in the conference room on Friday that I am requiring you to attend. In the meantime, understand that this is our culture, so if you don’t get along with people, you will be fired.”

B.   “You are right. You work with a really difficult group from so many foreign countries. I don’t know how you guys get along. Just hang in there and hope for the best.”

C.   “There is a diversity training session being held in the conference room on Friday that I would encourage you to attend. In the meantime, try to focus on the similarities of your coworkers and stay away from making assumptions. Make sure you are clear on how you fit into your workgroup as well.”

A.   Abstract noun

B.   Concrete noun

A.   Proper noun

B.   Common noun

A.   benches, secretarys, counties, gal.’s, cities, boxes

B.   secretarys, boxes

C.   benches, cities

A.   select

B.   selects

A.   editors in chiefs

B.   editor in chiefs

C.   editors in chief