Busad 106 - Written Business Communication » Spring 2022 » Chapter 01 Quiz
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Question #1
Employers often rank __________ skills among the most requested competencies.
A.
communication
B.
conflict resolution
C.
problem-solving
D.
computer
Question #2
Which statement about writing in today's workplace is most accurate?
A.
Writing skills are important for only managers and top executives.
B.
Digital business messages such as e-mails, tweets, and instant messages do not need to be as clear or professional as other forms of business correspondence.
C.
Messages written in today's workplace are intended for only internal audiences.
D.
Today's workers will be expected to write a variety of messages using many electronic technologies.
Question #3
Some trends in today's workplace include an emphasis on teamwork, an increase in telecommuting, and __________.
A.
an increase in social media and changing communication technologies
B.
a reduction in global competition
C.
a decreased emphasis on ethics
D.
an expansion of management
Question #4
Which of the following statements about listening is most accurate?
A.
We misinterpret, misunderstand, or change very little of what we hear.
B.
We spend more time listening on the job than reading, writing, or speaking.
C.
Most people are good listeners.
D.
Most individuals remember at least three quarters of what they hear.
Question #5
Raul is attending a workshop, but he is having difficulty hearing the speaker because the people behind him are talking. What type of barrier to effective listening is Raul experiencing?
A.
Psychological barrier
B.
Nonverbal distraction
C.
Grandstanding
D.
Physical barrier
Question #6
Katelyn needs to participate in an important conference call. She shuts down her computer, turns off her smartphone, and tells her assistant to hold all incoming calls for the next hour. What technique is Katelyn using to improve her listening?
A.
Controlling her surroundings
B.
Establishing a receptive mind-set
C.
Keeping an open mind
Question #7
Which is the most accurate statement about nonverbal behavior?
A.
The context of a communication setting can greatly affect the meaning of any nonverbal behavior.
B.
Nonverbal communication includes only intended behaviors.
C.
The meanings of nonverbal behaviors are universal among all cultures.
D.
When verbal and nonverbal messages conflict, receivers put more faith in the verbal messages.
Question #8
According to anthropologist Edward T. Hall, which social interaction zone describes communication usually occurring at approximately 1.5 to 4 feet?
A.
Social zone
B.
Public zone
C.
Personal zone
D.
Intimate zone
Question #9
Tony is conducting a team meeting, and he notices that Brittany rolls her eyes every time he says something. Tony should __________.
A.
take Brittany aside and tell her to keep her negative behavior to herself
B.
sarcastically thank Brittany for her support
C.
end the meeting
D.
politely seek additional information by saying, "I'm not sure that you really agree with my ideas. Do you have a suggestion to improve them?"
Question #10
__________ can be defined as "the complex system of values, traits, morals, and customs shared by a society, region, or country."
A.
Culture
B.
Diversity
C.
Ethnocentrism
D.
Tolerance
Question #11
Which of the following best describes low-context cultures?
A.
Communicators in low-context cultures prefer indirect verbal interaction.
B.
Individuals in low-context cultures tend to be logical, analytical, and action oriented.
C.
Group membership is valued by individuals in low-context cultures.
D.
Communicators in low-context cultures assume listeners do not need much background information.
Question #12
Some key dimensions of culture include context, individualism, power distance, communication style, and __________.
A.
idealism
B.
ethnocentrism
C.
democracy
D.
time orientation
Question #13
Celene told her coworker, "I'm glad Jin will be working with us on our project. Because he is Asian, he can create the budget because Asians are whizzes with math." Celene's statement is an example of _______________.
A.
a cultural norm
B.
ethnocentrism
C.
stereotyping
D.
tolerance
Question #14
A culturally diverse workforce in which employees are tolerant of differences can benefit both the organization and its employees. One way to improve tolerance is by __________.
A.
practicing empathy
B.
emphasizing nonverbal differences
C.
increasing communication barriers in virtual work groups
D.
encouraging ethnocentrism
Question #15
You can improve your oral communication effectiveness with people who do not speak English as their first language by__________.
A.
incorporating jargon and regional dialects to encourage them to adopt your communication style
B.
speaking very slowly and loudly to improve their comprehension
C.
using simple English
D.
avoiding smiling and eye contact because these behaviors may not be their cultural norms
Question #16
Technology has made writing less important in today's workplace.
A.
False
B.
True
Question #17
In today's workplace, soft skills such as communicating clearly, getting along with coworkers, solving problems, and taking initiative are less important than technical or hard skills.
A.
True
B.
False
Question #18
Most people can process information faster than speakers can talk.
A.
True
B.
False
Question #19
One of the best ways to become an active listener is to stop talking.
A.
False
B.
True
Question #20
It is impossible to not communicate.
A.
False
B.
True
Question #21
While your physical appearance delivers an important nonverbal message to others, the physical appearance of your documents delivers an important nonverbal message as well.
A.
True
B.
False
Question #22
The United States is an example of a high-context culture.
A.
True
B.
False
Question #23
The perception of time and the way time is used are culturally learned.
A.
False
B.
True
Question #24
The belief in the superiority of one's own culture is known as ethnocentrism.
A.
False
B.
True
Question #25
The best way to manage a diverse workplace is to do everything possible to minimize or eliminate differences.
A.
True
B.
False
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