Busad 106 - Written Business Communication » Spring 2022 » Chapter 01 Quiz
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Question #1
Employers often rank __________ skills among the most requested competencies.
A.
conflict resolution
B.
problem-solving
C.
communication
D.
computer
Question #2
Which statement about writing in today's workplace is most accurate?
A.
Digital business messages such as e-mails, tweets, and instant messages do not need to be as clear or professional as other forms of business correspondence.
B.
Messages written in today's workplace are intended for only internal audiences.
C.
Today's workers will be expected to write a variety of messages using many electronic technologies.
D.
Writing skills are important for only managers and top executives.
Question #3
Some trends in today's workplace include an emphasis on teamwork, an increase in telecommuting, and __________.
A.
an expansion of management
B.
an increase in social media and changing communication technologies
C.
a reduction in global competition
D.
a decreased emphasis on ethics
Question #4
Which of the following statements about listening is most accurate?
A.
We spend more time listening on the job than reading, writing, or speaking.
B.
Most individuals remember at least three quarters of what they hear.
C.
We misinterpret, misunderstand, or change very little of what we hear.
D.
Most people are good listeners.
Question #5
Raul is attending a workshop, but he is having difficulty hearing the speaker because the people behind him are talking. What type of barrier to effective listening is Raul experiencing?
A.
Nonverbal distraction
B.
Grandstanding
C.
Psychological barrier
D.
Physical barrier
Question #6
Katelyn needs to participate in an important conference call. She shuts down her computer, turns off her smartphone, and tells her assistant to hold all incoming calls for the next hour. What technique is Katelyn using to improve her listening?
A.
Establishing a receptive mind-set
B.
Keeping an open mind
C.
Controlling her surroundings
Question #7
Which is the most accurate statement about nonverbal behavior?
A.
When verbal and nonverbal messages conflict, receivers put more faith in the verbal messages.
B.
The context of a communication setting can greatly affect the meaning of any nonverbal behavior.
C.
Nonverbal communication includes only intended behaviors.
D.
The meanings of nonverbal behaviors are universal among all cultures.
Question #8
According to anthropologist Edward T. Hall, which social interaction zone describes communication usually occurring at approximately 1.5 to 4 feet?
A.
Personal zone
B.
Intimate zone
C.
Public zone
D.
Social zone
Question #9
Tony is conducting a team meeting, and he notices that Brittany rolls her eyes every time he says something. Tony should __________.
A.
end the meeting
B.
take Brittany aside and tell her to keep her negative behavior to herself
C.
sarcastically thank Brittany for her support
D.
politely seek additional information by saying, "I'm not sure that you really agree with my ideas. Do you have a suggestion to improve them?"
Question #10
__________ can be defined as "the complex system of values, traits, morals, and customs shared by a society, region, or country."
A.
Diversity
B.
Ethnocentrism
C.
Tolerance
D.
Culture
Question #11
Which of the following best describes low-context cultures?
A.
Individuals in low-context cultures tend to be logical, analytical, and action oriented.
B.
Communicators in low-context cultures prefer indirect verbal interaction.
C.
Communicators in low-context cultures assume listeners do not need much background information.
D.
Group membership is valued by individuals in low-context cultures.
Question #12
Some key dimensions of culture include context, individualism, power distance, communication style, and __________.
A.
time orientation
B.
ethnocentrism
C.
idealism
D.
democracy
Question #13
Celene told her coworker, "I'm glad Jin will be working with us on our project. Because he is Asian, he can create the budget because Asians are whizzes with math." Celene's statement is an example of _______________.
A.
tolerance
B.
a cultural norm
C.
ethnocentrism
D.
stereotyping
Question #14
A culturally diverse workforce in which employees are tolerant of differences can benefit both the organization and its employees. One way to improve tolerance is by __________.
A.
encouraging ethnocentrism
B.
increasing communication barriers in virtual work groups
C.
practicing empathy
D.
emphasizing nonverbal differences
Question #15
You can improve your oral communication effectiveness with people who do not speak English as their first language by__________.
A.
speaking very slowly and loudly to improve their comprehension
B.
avoiding smiling and eye contact because these behaviors may not be their cultural norms
C.
using simple English
D.
incorporating jargon and regional dialects to encourage them to adopt your communication style
Question #16
Technology has made writing less important in today's workplace.
A.
True
B.
False
Question #17
In today's workplace, soft skills such as communicating clearly, getting along with coworkers, solving problems, and taking initiative are less important than technical or hard skills.
A.
True
B.
False
Question #18
Most people can process information faster than speakers can talk.
A.
False
B.
True
Question #19
One of the best ways to become an active listener is to stop talking.
A.
False
B.
True
Question #20
It is impossible to not communicate.
A.
False
B.
True
Question #21
While your physical appearance delivers an important nonverbal message to others, the physical appearance of your documents delivers an important nonverbal message as well.
A.
True
B.
False
Question #22
The United States is an example of a high-context culture.
A.
False
B.
True
Question #23
The perception of time and the way time is used are culturally learned.
A.
True
B.
False
Question #24
The belief in the superiority of one's own culture is known as ethnocentrism.
A.
True
B.
False
Question #25
The best way to manage a diverse workplace is to do everything possible to minimize or eliminate differences.
A.
False
B.
True
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