CAFF 427 - Consumer Dynamics » Winter 2022 » Chapter 4 Consumer and Social Well-Being

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Question #1
Materialism refers to the importance people attach to the fabric used in their clothing.
A.   True
B.   False
Question #2
Business ethics are rules of conduct published by the Better Business Bureau that guide actions in the marketplace.
A.   True
B.   False
Question #3
When consumers are unhappy with a product, they boycott the product and/or store and express dissatisfaction to friends. This is called ________response.
A.   voice
B.   public
C.   private
D.   third-party
Question #4
Though the Organization for Economic Cooperation and Development (OECD) outlaws bribery in business practices, it is still common in ________.
A.   Japan
B.   Germany
C.   Mexico
D.   All of these
Question #5
When consumers are unhappy with a product, they may file a complaint in the form of legal action, Better Business Bureau complaint, or publishing a negative review. This is called a ________ response
A.   voice
B.   complaint
C.   third-party
D.   private
Question #6
Rules of conduct that guide actions in the marketplace are called ________.
A.   social obligation
B.   Social awareness
C.   Business ethics
D.   Social responsibility
Question #7
The importance people attach to worldly possessions is called ________.
A.   needs
B.   ego products
C.   materialism
D.   wants
Question #8
Materialistic values tend to focus on the individual rather than a group or family
A.   False
B.   True
Question #9
Which of the following values is most associated with materialists?
A.   Loyalty
B.   Status
C.   Frugality
D.   Honesty
Question #10
The process of curation refers to what product(s)?
A.   Food and Animals
B.   Arts, Food, and Travel
C.   Arts and Animals
D.   Animals and Travel

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