CAFF 427 - Consumer Dynamics » Winter 2022 » Chapter 4 Consumer and Social Well-Being

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Question #1
Materialism refers to the importance people attach to the fabric used in their clothing.
A.   False
B.   True
Question #2
Business ethics are rules of conduct published by the Better Business Bureau that guide actions in the marketplace.
A.   True
B.   False
Question #3
When consumers are unhappy with a product, they boycott the product and/or store and express dissatisfaction to friends. This is called ________response.
A.   voice
B.   public
C.   third-party
D.   private
Question #4
Though the Organization for Economic Cooperation and Development (OECD) outlaws bribery in business practices, it is still common in ________.
A.   Mexico
B.   Japan
C.   Germany
D.   All of these
Question #5
When consumers are unhappy with a product, they may file a complaint in the form of legal action, Better Business Bureau complaint, or publishing a negative review. This is called a ________ response
A.   third-party
B.   voice
C.   complaint
D.   private
Question #6
Rules of conduct that guide actions in the marketplace are called ________.
A.   Social awareness
B.   Social responsibility
C.   Business ethics
D.   social obligation
Question #7
The importance people attach to worldly possessions is called ________.
A.   ego products
B.   materialism
C.   wants
D.   needs
Question #8
Materialistic values tend to focus on the individual rather than a group or family
A.   True
B.   False
Question #9
Which of the following values is most associated with materialists?
A.   Frugality
B.   Honesty
C.   Loyalty
D.   Status
Question #10
The process of curation refers to what product(s)?
A.   Arts, Food, and Travel
B.   Arts and Animals
C.   Food and Animals
D.   Animals and Travel

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