CAFF 427 - Consumer Dynamics » Winter 2022 » Chapter 4 Consumer and Social Well-Being

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Question #1
Materialism refers to the importance people attach to the fabric used in their clothing.
A.   False
B.   True
Question #2
Business ethics are rules of conduct published by the Better Business Bureau that guide actions in the marketplace.
A.   False
B.   True
Question #3
When consumers are unhappy with a product, they boycott the product and/or store and express dissatisfaction to friends. This is called ________response.
A.   voice
B.   third-party
C.   public
D.   private
Question #4
Though the Organization for Economic Cooperation and Development (OECD) outlaws bribery in business practices, it is still common in ________.
A.   Germany
B.   All of these
C.   Mexico
D.   Japan
Question #5
When consumers are unhappy with a product, they may file a complaint in the form of legal action, Better Business Bureau complaint, or publishing a negative review. This is called a ________ response
A.   complaint
B.   third-party
C.   private
D.   voice
Question #6
Rules of conduct that guide actions in the marketplace are called ________.
A.   Social awareness
B.   Social responsibility
C.   Business ethics
D.   social obligation
Question #7
The importance people attach to worldly possessions is called ________.
A.   materialism
B.   needs
C.   ego products
D.   wants
Question #8
Materialistic values tend to focus on the individual rather than a group or family
A.   False
B.   True
Question #9
Which of the following values is most associated with materialists?
A.   Honesty
B.   Loyalty
C.   Frugality
D.   Status
Question #10
The process of curation refers to what product(s)?
A.   Arts, Food, and Travel
B.   Arts and Animals
C.   Animals and Travel
D.   Food and Animals

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