Glendale Community College » Medical Office Administration » MOA 190 - Healthcare Administration » Spring 2022

MOA 190 - Healthcare Administration » Spring 2022 » Exam 3

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Question #1

A physician's credential may be:

A. RN.

B. PT.

C. Ph.D.

D. M.D.

Question #2

All applicant physicians should be checked on the ________ before hiring or granting privileges to treat patients in your facility.

A. American Medical Association website

B. medical school website

C. Physician Quality Reporting System (PQRS)

D. National Practitioner Data Bank (NPDB)

Question #3

Better, more effective care to patients can be supported by:

A. Providing more benefits to staff.

B. Paying clinicians higher salaries.

C. Having staff work only 4 days a week.

D. Proven quality indicators (QI).

Question #4

Since 2001, CMS has published quality initiatives with the intent of supporting quality health care through:

A. Ancillary incentives.

B. Threat of imprisonment.

C. Public disclosure.

D. Claims denial.

Question #5

CMS identifies one private organization in each state to review the provision of healthcare services and to respond to complaints. These organizations are called:

A. Healthcare Quality Indicators (HQI).

B. Healthy People 2020.

C. Quality Improvement Organizations (QIO).

D. Total Quality Management (TQM).

Question #6

As part of the Hospital Quality Initiative, CMS created:

A. EMTALA.

B. A toll-free hotline.

C. Hospital Compare.

D. HIPAA.

Question #7

All of the following are measured for quality of care by Hospital Compare, except:

A. Timely and effective care for patients with AMI.

B. Use of surgical techniques.

C. Spending per hospital patient with Medicaid.

D. Number of Medicaid patients.

Question #8

The terms of the Hospital Value-Based Purchasing program (HVBP) provide hospitals with incentive payments based on:

A. Number of patients treated.

B. Severity of illness treated.

C. Credentials of physicians.

D. Level of performance.

Question #9

The Patient Experience of Care domain accounts for ________ of the total performance score (TPS).

A. 30%

B. 85%

C. 65%

D. 50%

Question #10

According to NIOSH, violent acts, including physical assaults and threats of assaults, directed toward persons at work or on duty are known as:

A. Workplace violence.

B. Occupational dangers.

C. Occupational hazards.

D. High-incidence occupational locations.

Question #11

OSHA has identified health care as a:

A. Safe and secure environment.

B. High-incidence industry.

C. Low-incidence industry.

D. No danger zone workplace.

Question #12

Another way to prevent workplace infection of hepatitis B virus is to ensure all staff members are:

A. Vaccinated.

B. Lathered with hand sanitizer.

C. Always wearing face masks.

D. Scrubbed with antibacterial soap.

Question #13

Because prevention plans cannot prevent all accidents, you must also ensure that staff members are trained to use:

A. A paid day off.

B. A referral to an infectious disease physician.

C. Specific protocols after an exposure occurs.

D. An antidote.

Question #14

In addition to clinicians, employees working in which of the following departments are also at high risk for workplace infection?

A. Medical billing and coding staff

B. Housekeeping

C. Parking lot attendants

D. All of the above

Question #15

Housekeeping employees can be in danger of contamination from:

A. Vacuum cleaners.

B. Special hazardous waste-disposal systems.

C. EPA-approved disinfectants.

D. Laundry.

Question #16

HVAC stands for:

A. Housekeeping Vacuuming and Cleaning.

B. Health in Vocational Area Conditions.

C. Heating Ventilation Air Conditioning.

D. Hospital Vaccination and Control.

Question #17

Proper air exchange is important to avoid:

A. Extreme temperatures within the building.

B. Sick building syndrome.

C. High utilities bills.

D. Stuffiness in the building.

Question #18

Wellness programs sponsored by the administration of any size organization is in the best interests of:

A. All of the answers are correct.

B. The organization.

C. The employee.

D. The patient.

Question #19

The United States Bureau of Labor Statistics calculated that the average total compensated cost for sick pay is:

A. 23¢ per work hour.

B. $1.00 per work hour.

C. 51¢ per work hour.

D. 10¢ per work hour.

Question #20

Healthier workers means:

A. An increase in paid overtime.

B. Increased health insurance premiums.

C. Lower health insurance premiums.

D. A decrease in productivity.

Question #21

A Workplace Safety Plan should have ________ main sections.

A. ten

B. three

C. seven

D. five

Question #22

Health care facilities have a financial and moral obligation to:

A. Keep patients safe.

B. Keep staff and patients safe.

C. Avoid lawsuits.

D. Pick and choose safety issues with which to comply.

Question #23

Wellness programs for staff members are:

A. A waste of staff member time.

B. Part of a smart strategic plan.

C. A waste of money.

D. Just a fad.

Question #24

OSHA oversees protections for your staff members against workplace violence and:

A. Workplace illness and injury.

B. Salary rates.

C. Equal Opportunity Employment issues.

D. Workplace discrimination.

Question #25

To ensure safety in the workplace, an administrator should make certain always to:

A. Hire people who can take care of themselves.

B. Promote diversification.

C. Pay overtime.

D. Repair any broken locks immediately.

Question #26

Internal audits can improve the quality of care provided in your facility by:

A. Supporting implementation of salary reductions.

B. Finding reasons to fire employees.

C. Providing feedback, including physician performance evaluations.

D. They do not improve the quality of care at all.

Question #27

State and national criminal background checks should be performed on:

A. All administrative applicants.

B. All applicants.

C. All clinical applicants.

D. All physician applicants.

Question #28

Quality improvement strategies, as listed by AHRQ, include:

A. Patient education services.

B. All of these.

C. Physician reminder systems.

D. Internal audits.

Question #29

All applicant physicians should be checked on the ________ before hiring or granting privileges to treat patients in your facility.

A. Physician Quality Reporting System (PQRS)

B. American Medical Association website

C. medical school website

D. National Practitioner Data Bank (NPDB)

Question #30

OSHA has identified health care as a:

A. Low-incidence industry.

B. Safe and secure environment.

C. No danger zone workplace.

D. High-incidence industry.

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