Glendale Community College » Medical Office Administration » MOA 190 - Healthcare Administration » Spring 2022

MOA 190 - Healthcare Administration » Spring 2022 » Exam 3

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Question #1

A physician's credential may be:

A. PT.

B. RN.

C. Ph.D.

D. M.D.

Question #2

All applicant physicians should be checked on the ________ before hiring or granting privileges to treat patients in your facility.

A. National Practitioner Data Bank (NPDB)

B. Physician Quality Reporting System (PQRS)

C. medical school website

D. American Medical Association website

Question #3

Better, more effective care to patients can be supported by:

A. Paying clinicians higher salaries.

B. Having staff work only 4 days a week.

C. Proven quality indicators (QI).

D. Providing more benefits to staff.

Question #4

Since 2001, CMS has published quality initiatives with the intent of supporting quality health care through:

A. Ancillary incentives.

B. Claims denial.

C. Threat of imprisonment.

D. Public disclosure.

Question #5

CMS identifies one private organization in each state to review the provision of healthcare services and to respond to complaints. These organizations are called:

A. Healthy People 2020.

B. Healthcare Quality Indicators (HQI).

C. Total Quality Management (TQM).

D. Quality Improvement Organizations (QIO).

Question #6

As part of the Hospital Quality Initiative, CMS created:

A. A toll-free hotline.

B. Hospital Compare.

C. EMTALA.

D. HIPAA.

Question #7

All of the following are measured for quality of care by Hospital Compare, except:

A. Number of Medicaid patients.

B. Timely and effective care for patients with AMI.

C. Spending per hospital patient with Medicaid.

D. Use of surgical techniques.

Question #8

The terms of the Hospital Value-Based Purchasing program (HVBP) provide hospitals with incentive payments based on:

A. Number of patients treated.

B. Severity of illness treated.

C. Level of performance.

D. Credentials of physicians.

Question #9

The Patient Experience of Care domain accounts for ________ of the total performance score (TPS).

A. 65%

B. 50%

C. 85%

D. 30%

Question #10

According to NIOSH, violent acts, including physical assaults and threats of assaults, directed toward persons at work or on duty are known as:

A. High-incidence occupational locations.

B. Workplace violence.

C. Occupational dangers.

D. Occupational hazards.

Question #11

OSHA has identified health care as a:

A. Safe and secure environment.

B. Low-incidence industry.

C. High-incidence industry.

D. No danger zone workplace.

Question #12

Another way to prevent workplace infection of hepatitis B virus is to ensure all staff members are:

A. Always wearing face masks.

B. Lathered with hand sanitizer.

C. Vaccinated.

D. Scrubbed with antibacterial soap.

Question #13

Because prevention plans cannot prevent all accidents, you must also ensure that staff members are trained to use:

A. A referral to an infectious disease physician.

B. Specific protocols after an exposure occurs.

C. An antidote.

D. A paid day off.

Question #14

In addition to clinicians, employees working in which of the following departments are also at high risk for workplace infection?

A. Housekeeping

B. Parking lot attendants

C. Medical billing and coding staff

D. All of the above

Question #15

Housekeeping employees can be in danger of contamination from:

A. EPA-approved disinfectants.

B. Laundry.

C. Special hazardous waste-disposal systems.

D. Vacuum cleaners.

Question #16

HVAC stands for:

A. Housekeeping Vacuuming and Cleaning.

B. Hospital Vaccination and Control.

C. Heating Ventilation Air Conditioning.

D. Health in Vocational Area Conditions.

Question #17

Proper air exchange is important to avoid:

A. Stuffiness in the building.

B. Extreme temperatures within the building.

C. High utilities bills.

D. Sick building syndrome.

Question #18

Wellness programs sponsored by the administration of any size organization is in the best interests of:

A. The patient.

B. All of the answers are correct.

C. The organization.

D. The employee.

Question #19

The United States Bureau of Labor Statistics calculated that the average total compensated cost for sick pay is:

A. $1.00 per work hour.

B. 23¢ per work hour.

C. 10¢ per work hour.

D. 51¢ per work hour.

Question #20

Healthier workers means:

A. An increase in paid overtime.

B. A decrease in productivity.

C. Lower health insurance premiums.

D. Increased health insurance premiums.

Question #21

A Workplace Safety Plan should have ________ main sections.

A. ten

B. five

C. three

D. seven

Question #22

Health care facilities have a financial and moral obligation to:

A. Keep staff and patients safe.

B. Keep patients safe.

C. Avoid lawsuits.

D. Pick and choose safety issues with which to comply.

Question #23

Wellness programs for staff members are:

A. A waste of money.

B. A waste of staff member time.

C. Part of a smart strategic plan.

D. Just a fad.

Question #24

OSHA oversees protections for your staff members against workplace violence and:

A. Workplace illness and injury.

B. Workplace discrimination.

C. Equal Opportunity Employment issues.

D. Salary rates.

Question #25

To ensure safety in the workplace, an administrator should make certain always to:

A. Hire people who can take care of themselves.

B. Promote diversification.

C. Repair any broken locks immediately.

D. Pay overtime.

Question #26

Internal audits can improve the quality of care provided in your facility by:

A. They do not improve the quality of care at all.

B. Providing feedback, including physician performance evaluations.

C. Finding reasons to fire employees.

D. Supporting implementation of salary reductions.

Question #27

State and national criminal background checks should be performed on:

A. All physician applicants.

B. All administrative applicants.

C. All clinical applicants.

D. All applicants.

Question #28

Quality improvement strategies, as listed by AHRQ, include:

A. Patient education services.

B. Physician reminder systems.

C. All of these.

D. Internal audits.

Question #29

All applicant physicians should be checked on the ________ before hiring or granting privileges to treat patients in your facility.

A. American Medical Association website

B. medical school website

C. National Practitioner Data Bank (NPDB)

D. Physician Quality Reporting System (PQRS)

Question #30

OSHA has identified health care as a:

A. Low-incidence industry.

B. No danger zone workplace.

C. High-incidence industry.

D. Safe and secure environment.

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