Glendale Community College » Medical Office Administration » MOA 190 - Healthcare Administration » Spring 2022

MOA 190 - Healthcare Administration » Spring 2022 » Exam 3

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Question #1

A physician's credential may be:

A. Ph.D.

B. RN.

C. M.D.

D. PT.

Question #2

All applicant physicians should be checked on the ________ before hiring or granting privileges to treat patients in your facility.

A. American Medical Association website

B. medical school website

C. Physician Quality Reporting System (PQRS)

D. National Practitioner Data Bank (NPDB)

Question #3

Better, more effective care to patients can be supported by:

A. Proven quality indicators (QI).

B. Paying clinicians higher salaries.

C. Providing more benefits to staff.

D. Having staff work only 4 days a week.

Question #4

Since 2001, CMS has published quality initiatives with the intent of supporting quality health care through:

A. Ancillary incentives.

B. Public disclosure.

C. Threat of imprisonment.

D. Claims denial.

Question #5

CMS identifies one private organization in each state to review the provision of healthcare services and to respond to complaints. These organizations are called:

A. Total Quality Management (TQM).

B. Healthy People 2020.

C. Quality Improvement Organizations (QIO).

D. Healthcare Quality Indicators (HQI).

Question #6

As part of the Hospital Quality Initiative, CMS created:

A. A toll-free hotline.

B. Hospital Compare.

C. HIPAA.

D. EMTALA.

Question #7

All of the following are measured for quality of care by Hospital Compare, except:

A. Use of surgical techniques.

B. Spending per hospital patient with Medicaid.

C. Timely and effective care for patients with AMI.

D. Number of Medicaid patients.

Question #8

The terms of the Hospital Value-Based Purchasing program (HVBP) provide hospitals with incentive payments based on:

A. Level of performance.

B. Severity of illness treated.

C. Credentials of physicians.

D. Number of patients treated.

Question #9

The Patient Experience of Care domain accounts for ________ of the total performance score (TPS).

A. 50%

B. 85%

C. 30%

D. 65%

Question #10

According to NIOSH, violent acts, including physical assaults and threats of assaults, directed toward persons at work or on duty are known as:

A. Occupational dangers.

B. Occupational hazards.

C. High-incidence occupational locations.

D. Workplace violence.

Question #11

OSHA has identified health care as a:

A. No danger zone workplace.

B. Low-incidence industry.

C. High-incidence industry.

D. Safe and secure environment.

Question #12

Another way to prevent workplace infection of hepatitis B virus is to ensure all staff members are:

A. Vaccinated.

B. Always wearing face masks.

C. Lathered with hand sanitizer.

D. Scrubbed with antibacterial soap.

Question #13

Because prevention plans cannot prevent all accidents, you must also ensure that staff members are trained to use:

A. A paid day off.

B. An antidote.

C. Specific protocols after an exposure occurs.

D. A referral to an infectious disease physician.

Question #14

In addition to clinicians, employees working in which of the following departments are also at high risk for workplace infection?

A. Parking lot attendants

B. Medical billing and coding staff

C. Housekeeping

D. All of the above

Question #15

Housekeeping employees can be in danger of contamination from:

A. Laundry.

B. Vacuum cleaners.

C. Special hazardous waste-disposal systems.

D. EPA-approved disinfectants.

Question #16

HVAC stands for:

A. Housekeeping Vacuuming and Cleaning.

B. Hospital Vaccination and Control.

C. Heating Ventilation Air Conditioning.

D. Health in Vocational Area Conditions.

Question #17

Proper air exchange is important to avoid:

A. Sick building syndrome.

B. High utilities bills.

C. Extreme temperatures within the building.

D. Stuffiness in the building.

Question #18

Wellness programs sponsored by the administration of any size organization is in the best interests of:

A. The employee.

B. The patient.

C. The organization.

D. All of the answers are correct.

Question #19

The United States Bureau of Labor Statistics calculated that the average total compensated cost for sick pay is:

A. 10¢ per work hour.

B. 51¢ per work hour.

C. 23¢ per work hour.

D. $1.00 per work hour.

Question #20

Healthier workers means:

A. Increased health insurance premiums.

B. A decrease in productivity.

C. Lower health insurance premiums.

D. An increase in paid overtime.

Question #21

A Workplace Safety Plan should have ________ main sections.

A. three

B. five

C. ten

D. seven

Question #22

Health care facilities have a financial and moral obligation to:

A. Pick and choose safety issues with which to comply.

B. Avoid lawsuits.

C. Keep staff and patients safe.

D. Keep patients safe.

Question #23

Wellness programs for staff members are:

A. Just a fad.

B. A waste of money.

C. Part of a smart strategic plan.

D. A waste of staff member time.

Question #24

OSHA oversees protections for your staff members against workplace violence and:

A. Workplace discrimination.

B. Equal Opportunity Employment issues.

C. Workplace illness and injury.

D. Salary rates.

Question #25

To ensure safety in the workplace, an administrator should make certain always to:

A. Pay overtime.

B. Repair any broken locks immediately.

C. Promote diversification.

D. Hire people who can take care of themselves.

Question #26

Internal audits can improve the quality of care provided in your facility by:

A. Supporting implementation of salary reductions.

B. They do not improve the quality of care at all.

C. Providing feedback, including physician performance evaluations.

D. Finding reasons to fire employees.

Question #27

State and national criminal background checks should be performed on:

A. All applicants.

B. All clinical applicants.

C. All physician applicants.

D. All administrative applicants.

Question #28

Quality improvement strategies, as listed by AHRQ, include:

A. Internal audits.

B. All of these.

C. Patient education services.

D. Physician reminder systems.

Question #29

All applicant physicians should be checked on the ________ before hiring or granting privileges to treat patients in your facility.

A. National Practitioner Data Bank (NPDB)

B. American Medical Association website

C. medical school website

D. Physician Quality Reporting System (PQRS)

Question #30

OSHA has identified health care as a:

A. Safe and secure environment.

B. No danger zone workplace.

C. High-incidence industry.

D. Low-incidence industry.

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