Busad 106 - Written Business Communication » Spring 2022 » Chapter 02 Quiz

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Question #1
Communication is defined as "the transmission of information and meaning from a sender to a receiver." The most important element of this definition is __________.
A.   receiver
B.   transmission
C.   meaning
D.   information
Question #2
Translating a message from its symbol form into meaning involves _________.
A.   feedback
B.   communication noise
C.   decoding
D.   encoding
Question #3
Anything that interrupts the transmission of a message in the communication process is called _________.
A.   encoding
B.   noise
C.   a communication channel
D.   feedback
Question #4
Business writing should be purposeful, economical, and __________.
A.   lengthy
B.   creative
C.   audience oriented
D.   formal
Question #5
Which of the following identifies the three phases of the writing process?
A.   Analyzing the audience, adapting to the audience, and selecting a communication channel
B.   Identifying the purpose, writing economically, and orienting the audience
C.   Prewriting, drafting, and revising
D.   Informing, persuading, and entertaining
Question #6
Claire and Brandon are in the first phase of the writing process as they prepare a formal report for a client. In this phase, they should __________.
A.   conduct research to make sure that the report is thorough and informative
B.   write their first draft
C.   analyze the audience and determine the purpose of the message
D.   select words that match the mission and vision statements of their client
Question #7
The primary purposes of business writing are typically to inform and persuade; a common secondary purpose is to __________.
A.   comply with governmental regulations
B.   avoid lawsuits
C.   promote goodwill
D.   create supporting documentation
Question #8
Megan is creating a property description for a new real-estate brochure. To make her brochure effective, Megan should anticipate her audience by __________.
A.   considering what the readers are like and how they will react to the message
B.   including only pictures of the property
C.   concentrating on the price and value of the property
D.   identifying the property's outstanding traits and describing them clearly
Question #9
You need to let your employees know that there will be a mandatory meeting next Monday to discuss your company's health insurance benefit. The most appropriate channel to communicate this message to your employees is __________.
A.   a face-to-face meeting
B.   a memo
C.   a blog
D.   an e-mail
Question #10
Writers who put themselves in the receiver's shoes to focus a message on audience benefits are using the skill of __________.
A.   frontloading
B.   clarity
C.   empathy
D.   coherence
Question #11
Which of the following sentences best demonstrates the "you" view?
A.   We take pleasure in announcing that our management trainee seminars are the best in the industry.
B.   Our management trainee seminars take place at convenient times on weekends and evenings.
C.   You can improve your chances for promotion by attending our management trainee seminars.
D.   Our management trainee seminars will cover essential supervision and leadership skills.
Question #12
You can establish a professional yet conversational tone in business messages by __________.
A.   using familiar words and pronouns such as I or you
B.   including current expressions and slang such as my bador snap
C.   using common texting abbreviations such as BTW and LOL
D.   integrating bigger or more complex words such as dominance hierarchy instead of line of command
Question #13
Which of the following represents positive business writing?
A.   We have no openings at this time.
B.   Your order will be shipped as soon as we receive credit authorization.
C.   The network upgrade will not be completed until next week.
D.   Employees may not work overtime until the beginning of next month.
Question #14
Which of the following sentences uses language that is biasfree?
A.   All business executives and their wives will be attending the banquet.
B.   Each nurse is responsible for charting the status of his or her patients.
C.   We need 15 man-hours to complete the project.
D.   The Asian doctor graduated from UCLA.
Question #15
Which of the following statements represents the most courteous use of language?
A.   Will you please submit the proposal by Monday.
B.   You must submit the proposal by Monday.
C.   You should get the proposal done ASAP!
D.   You have to submit the proposal by Monday.
Question #16
The communication process begins when the receiver provides nonverbal or verbal feedback to the sender.
A.   True
B.   False
Question #17
The process of converting an idea into words or gestures that will convey meaning is called encoding.
A.   False
B.   True
Question #18
Good writers should expect to spend most of their time revising their messages.
A.   False
B.   True
Question #19
The three phases of the writing process must be followed in proper sequence to create successful messages.
A.   True
B.   False
Question #20
The first step in composing a message is to identify its purpose.
A.   True
B.   False
Question #21
A face-to-face conversation is a richer medium than a written report or proposal.
A.   False
B.   True
Question #22
Adaptation is the process of creating a message that suits the audience.
A.   False
B.   True
Question #23
The best words you can use to create an audience-centered message are I and we.
A.   True
B.   False
Question #24
The statement Every salesman who meets this year's quota will receive two additional vacation days represents effective business writing.
A.   False
B.   True
Question #25
Business writers who use official-sounding language such as commensurate and remuneration appear more impressive and are more effective than those who use words such as equal or pay.
A.   True
B.   False

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