Glendale Community College » Medical Office Administration » MOA 190 - Healthcare Administration » Spring 2022

MOA 190 - Healthcare Administration » Spring 2022 » Exam 5

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Question #1

All compliance plans should include a clear explanation of the ________ for failing to follow the policies of the organization.

A. benefits

B. consequences

C. support available

D. guidelines

Question #2

It is important that the compliance plan includes a secure process for employees, vendors, and patients to report ________ without fear of repercussions.

A. alleged violations

B. compliant activities

C. excellent service

D. technical glitches

Question #3

Investigations initiated by the administration of the organization designed to identify quality as well as human error or wrong-doing are known as:

A. External audits.

B. Due diligence.

C. Internal audits.

D. Employee reviews.

Question #4

External audits:

A. Are initiated by the facility administration.

B. Evaluate air quality control.

C. Are initiated by a regulating authority.

D. Investigate the physical environment around the facility.

Question #5

The FSG include seven steps to ensure due diligence is done properly. In this context, FSG stands for:

A. Federal Safety Guidelines.

B. Financial Sentencing Governance.

C. Financial Security Guidelines.

D. Federal Sentencing Guidelines.

Question #6

Only Medicare-participating hospitals must comply with the terms of:

A. The HIPAA Security Rule.

B. The federal false claims act.

C. The HIPAA Privacy Rule.

D. EMTALA.

Question #7

The key to managing a crisis effectively is:

A. Immediate lock-down.

B. Offering safe harbor.

C. Advance planning.

D. Never saying you're sorry.

Question #8

Organizational policies and procedures should provide your staff with:

A. Nothing about compliance.

B. Ways around compliance.

C. Questions to ask about compliance.

D. Solid direction for compliance.

Question #9

In those cases when an employee does not comply, policies should clearly state:

A. Consequences.

B. Bonus schedule.

C. Accolades.

D. That no one should ever mention it.

Question #10

It is a sign of ________ to explain the foundations of the policies to your staff.

A. respect

B. weakness

C. submissiveness

D. contempt

Question #11

A reporting system to permit staff to report an alleged violation might include:

A. Voluntary DNA tests.

B. Hotline phone number.

C. All of these

D. A "tattler" t-shirt.

Question #12

Conducting regularly scheduled ________ will reveal any violations relating to billing and claims.

A. audits

B. department meetings

C. searches of desks

D. interrogations

Question #13

Short-term goals are actions and accomplishments intended to be realized within:

A. 710 years.

B. 35 years.

C. 13 years.

D. 57 years.

Question #14

A statement of what the organization wants to accomplish is known as a/n:

A. Psychographic.

B. Demographic.

C. Objective.

D. Strategy.

Question #15

Components of a SWOT analysis includes all of the following except:

A. Threats.

B. Strategy.

C. Opportunities.

D. Weaknesses.

Question #16

A document created to clarify a facility's current position, future accomplishments, and how to achieve those accomplishments is known as:

A. A mission statement.

B. A contingency plan.

C. An organizational objective.

D. A strategic plan.

Question #17

When doing a SWOT analysis, the S refers to the:

A. Statistics on readmissions.

B. Facility's strengths.

C. Socioeconomic data.

D. Staff-credentialing process (due diligence).

Question #18

When doing a SWOT analysis, the O may identify:

A. An opportunity for expansion.

B. An opening in security protocols.

C. A new observation of the market.

D. An unmet strategic objective.

Question #19

When a project is completed in steps, and one step must be completed before the next can begin, the project would be documented with a/n:

A. SWOT analysis.

B. Organic line of tasks.

C. Linear time line.

D. Staircase mission statement.

Question #20

When all the tasks necessary to complete a project do not need to be done in any particular order, the project would be documented with a/n:

A. SWOT analysis.

B. Organic line of tasks.

C. Linear time line.

D. Staircase mission statement.

Question #21

Once the tasks have been delegated, it is important that you:

A. Keep the lines of communication open.

B. Move on to other projects.

C. Check in with your people every day.

D. Take the opportunity for vacation.

Question #22

The foundation of a strategic plan will answer questions, including:

A. How do we accomplish this? What is our true purpose for existing?

B. How do we accomplish this?

C. None of the choices

D. What is our true purpose for existing?

Question #23

The first section of the strategic plan contains summaries of all other sections within that plan and is called the:

A. Table of Contents.

B. Strategic Summary.

C. Summary of Goals.

D. Executive Summary.

Question #24

An all-encompassing long-term goal or objective is known as the:

A. Mission.

B. Objective.

C. Strategy.

D. Foundation.

Question #25

Identification of education, social status, and income of a specific sector of the population is known as:

A. Demographics.

B. Psychographics.

C. Profiling.

D. Objectifying.

Question #26

Strategic plans should be created and implemented in:

A. All of these.

B. An acute care hospital.

C. A walk-in clinic.

D. A single physician office.

Question #27

In the creation of a strategic plan, it is helpful to make a list of:

A. Staff on duty.

B. None of the choices

C. Competitors.

D. Charitable organizations.

Question #28

Looking to create a new program to help diabetic patients, you download statistics from the CDC. This is an example of the use of:

A. Secondary research.

B. Direct research.

C. Protected patient health information.

D. Primary research.

Question #29

John works at Pearson Medical Center (PMC) and needs some statistics. For his use, which of these is primary research?

A. Data shown on Hospital Compare

B. A survey of the PMCs patients

C. Statistics in a JAMA article

D. An NCHS survey of all patients in the city

Question #30

The foundation of a strategic plan will answer questions, including:

A. How do we accomplish this?

B. None of the choices

C. What is our true purpose for existing? How do we accomplish this?

D. What is our true purpose for existing?

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