Glendale Community College » Medical Office Administration » MOA 190 - Healthcare Administration » Spring 2022

MOA 190 - Healthcare Administration » Spring 2022 » Exam 5

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Question #1

All compliance plans should include a clear explanation of the ________ for failing to follow the policies of the organization.

A. support available

B. benefits

C. consequences

D. guidelines

Question #2

It is important that the compliance plan includes a secure process for employees, vendors, and patients to report ________ without fear of repercussions.

A. technical glitches

B. excellent service

C. compliant activities

D. alleged violations

Question #3

Investigations initiated by the administration of the organization designed to identify quality as well as human error or wrong-doing are known as:

A. Internal audits.

B. External audits.

C. Employee reviews.

D. Due diligence.

Question #4

External audits:

A. Investigate the physical environment around the facility.

B. Are initiated by the facility administration.

C. Evaluate air quality control.

D. Are initiated by a regulating authority.

Question #5

The FSG include seven steps to ensure due diligence is done properly. In this context, FSG stands for:

A. Financial Security Guidelines.

B. Federal Safety Guidelines.

C. Financial Sentencing Governance.

D. Federal Sentencing Guidelines.

Question #6

Only Medicare-participating hospitals must comply with the terms of:

A. The HIPAA Privacy Rule.

B. EMTALA.

C. The federal false claims act.

D. The HIPAA Security Rule.

Question #7

The key to managing a crisis effectively is:

A. Advance planning.

B. Never saying you're sorry.

C. Immediate lock-down.

D. Offering safe harbor.

Question #8

Organizational policies and procedures should provide your staff with:

A. Solid direction for compliance.

B. Questions to ask about compliance.

C. Ways around compliance.

D. Nothing about compliance.

Question #9

In those cases when an employee does not comply, policies should clearly state:

A. Bonus schedule.

B. That no one should ever mention it.

C. Accolades.

D. Consequences.

Question #10

It is a sign of ________ to explain the foundations of the policies to your staff.

A. respect

B. weakness

C. contempt

D. submissiveness

Question #11

A reporting system to permit staff to report an alleged violation might include:

A. Hotline phone number.

B. All of these

C. A "tattler" t-shirt.

D. Voluntary DNA tests.

Question #12

Conducting regularly scheduled ________ will reveal any violations relating to billing and claims.

A. searches of desks

B. department meetings

C. audits

D. interrogations

Question #13

Short-term goals are actions and accomplishments intended to be realized within:

A. 710 years.

B. 35 years.

C. 57 years.

D. 13 years.

Question #14

A statement of what the organization wants to accomplish is known as a/n:

A. Psychographic.

B. Demographic.

C. Strategy.

D. Objective.

Question #15

Components of a SWOT analysis includes all of the following except:

A. Weaknesses.

B. Opportunities.

C. Threats.

D. Strategy.

Question #16

A document created to clarify a facility's current position, future accomplishments, and how to achieve those accomplishments is known as:

A. A strategic plan.

B. An organizational objective.

C. A contingency plan.

D. A mission statement.

Question #17

When doing a SWOT analysis, the S refers to the:

A. Staff-credentialing process (due diligence).

B. Facility's strengths.

C. Socioeconomic data.

D. Statistics on readmissions.

Question #18

When doing a SWOT analysis, the O may identify:

A. An opportunity for expansion.

B. An unmet strategic objective.

C. A new observation of the market.

D. An opening in security protocols.

Question #19

When a project is completed in steps, and one step must be completed before the next can begin, the project would be documented with a/n:

A. SWOT analysis.

B. Linear time line.

C. Organic line of tasks.

D. Staircase mission statement.

Question #20

When all the tasks necessary to complete a project do not need to be done in any particular order, the project would be documented with a/n:

A. SWOT analysis.

B. Organic line of tasks.

C. Staircase mission statement.

D. Linear time line.

Question #21

Once the tasks have been delegated, it is important that you:

A. Keep the lines of communication open.

B. Move on to other projects.

C. Check in with your people every day.

D. Take the opportunity for vacation.

Question #22

The foundation of a strategic plan will answer questions, including:

A. How do we accomplish this?

B. None of the choices

C. What is our true purpose for existing?

D. How do we accomplish this? What is our true purpose for existing?

Question #23

The first section of the strategic plan contains summaries of all other sections within that plan and is called the:

A. Summary of Goals.

B. Table of Contents.

C. Executive Summary.

D. Strategic Summary.

Question #24

An all-encompassing long-term goal or objective is known as the:

A. Objective.

B. Foundation.

C. Strategy.

D. Mission.

Question #25

Identification of education, social status, and income of a specific sector of the population is known as:

A. Profiling.

B. Objectifying.

C. Psychographics.

D. Demographics.

Question #26

Strategic plans should be created and implemented in:

A. A single physician office.

B. All of these.

C. A walk-in clinic.

D. An acute care hospital.

Question #27

In the creation of a strategic plan, it is helpful to make a list of:

A. None of the choices

B. Staff on duty.

C. Competitors.

D. Charitable organizations.

Question #28

Looking to create a new program to help diabetic patients, you download statistics from the CDC. This is an example of the use of:

A. Protected patient health information.

B. Direct research.

C. Primary research.

D. Secondary research.

Question #29

John works at Pearson Medical Center (PMC) and needs some statistics. For his use, which of these is primary research?

A. An NCHS survey of all patients in the city

B. Data shown on Hospital Compare

C. Statistics in a JAMA article

D. A survey of the PMCs patients

Question #30

The foundation of a strategic plan will answer questions, including:

A. None of the choices

B. How do we accomplish this?

C. What is our true purpose for existing?

D. What is our true purpose for existing? How do we accomplish this?

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