Glendale Community College » Medical Office Administration » MOA 190 - Healthcare Administration » Spring 2022

MOA 190 - Healthcare Administration » Spring 2022 » Exam 5

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Question #1

All compliance plans should include a clear explanation of the ________ for failing to follow the policies of the organization.

A. support available

B. guidelines

C. benefits

D. consequences

Question #2

It is important that the compliance plan includes a secure process for employees, vendors, and patients to report ________ without fear of repercussions.

A. technical glitches

B. alleged violations

C. excellent service

D. compliant activities

Question #3

Investigations initiated by the administration of the organization designed to identify quality as well as human error or wrong-doing are known as:

A. External audits.

B. Due diligence.

C. Employee reviews.

D. Internal audits.

Question #4

External audits:

A. Are initiated by a regulating authority.

B. Are initiated by the facility administration.

C. Investigate the physical environment around the facility.

D. Evaluate air quality control.

Question #5

The FSG include seven steps to ensure due diligence is done properly. In this context, FSG stands for:

A. Federal Sentencing Guidelines.

B. Financial Security Guidelines.

C. Financial Sentencing Governance.

D. Federal Safety Guidelines.

Question #6

Only Medicare-participating hospitals must comply with the terms of:

A. EMTALA.

B. The HIPAA Privacy Rule.

C. The federal false claims act.

D. The HIPAA Security Rule.

Question #7

The key to managing a crisis effectively is:

A. Immediate lock-down.

B. Offering safe harbor.

C. Never saying you're sorry.

D. Advance planning.

Question #8

Organizational policies and procedures should provide your staff with:

A. Nothing about compliance.

B. Questions to ask about compliance.

C. Solid direction for compliance.

D. Ways around compliance.

Question #9

In those cases when an employee does not comply, policies should clearly state:

A. Consequences.

B. Bonus schedule.

C. That no one should ever mention it.

D. Accolades.

Question #10

It is a sign of ________ to explain the foundations of the policies to your staff.

A. respect

B. contempt

C. submissiveness

D. weakness

Question #11

A reporting system to permit staff to report an alleged violation might include:

A. Hotline phone number.

B. All of these

C. Voluntary DNA tests.

D. A "tattler" t-shirt.

Question #12

Conducting regularly scheduled ________ will reveal any violations relating to billing and claims.

A. audits

B. interrogations

C. department meetings

D. searches of desks

Question #13

Short-term goals are actions and accomplishments intended to be realized within:

A. 13 years.

B. 35 years.

C. 57 years.

D. 710 years.

Question #14

A statement of what the organization wants to accomplish is known as a/n:

A. Strategy.

B. Demographic.

C. Psychographic.

D. Objective.

Question #15

Components of a SWOT analysis includes all of the following except:

A. Weaknesses.

B. Threats.

C. Strategy.

D. Opportunities.

Question #16

A document created to clarify a facility's current position, future accomplishments, and how to achieve those accomplishments is known as:

A. A mission statement.

B. An organizational objective.

C. A contingency plan.

D. A strategic plan.

Question #17

When doing a SWOT analysis, the S refers to the:

A. Socioeconomic data.

B. Staff-credentialing process (due diligence).

C. Facility's strengths.

D. Statistics on readmissions.

Question #18

When doing a SWOT analysis, the O may identify:

A. An opportunity for expansion.

B. A new observation of the market.

C. An unmet strategic objective.

D. An opening in security protocols.

Question #19

When a project is completed in steps, and one step must be completed before the next can begin, the project would be documented with a/n:

A. Organic line of tasks.

B. Staircase mission statement.

C. SWOT analysis.

D. Linear time line.

Question #20

When all the tasks necessary to complete a project do not need to be done in any particular order, the project would be documented with a/n:

A. Linear time line.

B. Organic line of tasks.

C. SWOT analysis.

D. Staircase mission statement.

Question #21

Once the tasks have been delegated, it is important that you:

A. Check in with your people every day.

B. Move on to other projects.

C. Take the opportunity for vacation.

D. Keep the lines of communication open.

Question #22

The foundation of a strategic plan will answer questions, including:

A. What is our true purpose for existing?

B. None of the choices

C. How do we accomplish this? What is our true purpose for existing?

D. How do we accomplish this?

Question #23

The first section of the strategic plan contains summaries of all other sections within that plan and is called the:

A. Executive Summary.

B. Summary of Goals.

C. Strategic Summary.

D. Table of Contents.

Question #24

An all-encompassing long-term goal or objective is known as the:

A. Objective.

B. Strategy.

C. Foundation.

D. Mission.

Question #25

Identification of education, social status, and income of a specific sector of the population is known as:

A. Objectifying.

B. Profiling.

C. Psychographics.

D. Demographics.

Question #26

Strategic plans should be created and implemented in:

A. A single physician office.

B. A walk-in clinic.

C. All of these.

D. An acute care hospital.

Question #27

In the creation of a strategic plan, it is helpful to make a list of:

A. Competitors.

B. Staff on duty.

C. None of the choices

D. Charitable organizations.

Question #28

Looking to create a new program to help diabetic patients, you download statistics from the CDC. This is an example of the use of:

A. Primary research.

B. Direct research.

C. Protected patient health information.

D. Secondary research.

Question #29

John works at Pearson Medical Center (PMC) and needs some statistics. For his use, which of these is primary research?

A. A survey of the PMCs patients

B. Statistics in a JAMA article

C. Data shown on Hospital Compare

D. An NCHS survey of all patients in the city

Question #30

The foundation of a strategic plan will answer questions, including:

A. None of the choices

B. What is our true purpose for existing? How do we accomplish this?

C. What is our true purpose for existing?

D. How do we accomplish this?

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