Glendale Community College » Medical Office Administration » MOA 190 - Healthcare Administration » Spring 2022

MOA 190 - Healthcare Administration » Spring 2022 » Exam 5

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Question #1

All compliance plans should include a clear explanation of the ________ for failing to follow the policies of the organization.

A. consequences

B. benefits

C. guidelines

D. support available

Question #2

It is important that the compliance plan includes a secure process for employees, vendors, and patients to report ________ without fear of repercussions.

A. excellent service

B. alleged violations

C. compliant activities

D. technical glitches

Question #3

Investigations initiated by the administration of the organization designed to identify quality as well as human error or wrong-doing are known as:

A. Employee reviews.

B. Internal audits.

C. Due diligence.

D. External audits.

Question #4

External audits:

A. Are initiated by the facility administration.

B. Evaluate air quality control.

C. Investigate the physical environment around the facility.

D. Are initiated by a regulating authority.

Question #5

The FSG include seven steps to ensure due diligence is done properly. In this context, FSG stands for:

A. Financial Sentencing Governance.

B. Federal Safety Guidelines.

C. Federal Sentencing Guidelines.

D. Financial Security Guidelines.

Question #6

Only Medicare-participating hospitals must comply with the terms of:

A. The HIPAA Security Rule.

B. The HIPAA Privacy Rule.

C. EMTALA.

D. The federal false claims act.

Question #7

The key to managing a crisis effectively is:

A. Immediate lock-down.

B. Never saying you're sorry.

C. Advance planning.

D. Offering safe harbor.

Question #8

Organizational policies and procedures should provide your staff with:

A. Nothing about compliance.

B. Solid direction for compliance.

C. Ways around compliance.

D. Questions to ask about compliance.

Question #9

In those cases when an employee does not comply, policies should clearly state:

A. Accolades.

B. Bonus schedule.

C. Consequences.

D. That no one should ever mention it.

Question #10

It is a sign of ________ to explain the foundations of the policies to your staff.

A. submissiveness

B. weakness

C. contempt

D. respect

Question #11

A reporting system to permit staff to report an alleged violation might include:

A. Voluntary DNA tests.

B. All of these

C. Hotline phone number.

D. A "tattler" t-shirt.

Question #12

Conducting regularly scheduled ________ will reveal any violations relating to billing and claims.

A. interrogations

B. department meetings

C. searches of desks

D. audits

Question #13

Short-term goals are actions and accomplishments intended to be realized within:

A. 710 years.

B. 35 years.

C. 13 years.

D. 57 years.

Question #14

A statement of what the organization wants to accomplish is known as a/n:

A. Demographic.

B. Objective.

C. Strategy.

D. Psychographic.

Question #15

Components of a SWOT analysis includes all of the following except:

A. Weaknesses.

B. Opportunities.

C. Strategy.

D. Threats.

Question #16

A document created to clarify a facility's current position, future accomplishments, and how to achieve those accomplishments is known as:

A. A mission statement.

B. A contingency plan.

C. A strategic plan.

D. An organizational objective.

Question #17

When doing a SWOT analysis, the S refers to the:

A. Statistics on readmissions.

B. Facility's strengths.

C. Staff-credentialing process (due diligence).

D. Socioeconomic data.

Question #18

When doing a SWOT analysis, the O may identify:

A. An opening in security protocols.

B. A new observation of the market.

C. An unmet strategic objective.

D. An opportunity for expansion.

Question #19

When a project is completed in steps, and one step must be completed before the next can begin, the project would be documented with a/n:

A. SWOT analysis.

B. Staircase mission statement.

C. Organic line of tasks.

D. Linear time line.

Question #20

When all the tasks necessary to complete a project do not need to be done in any particular order, the project would be documented with a/n:

A. SWOT analysis.

B. Linear time line.

C. Staircase mission statement.

D. Organic line of tasks.

Question #21

Once the tasks have been delegated, it is important that you:

A. Check in with your people every day.

B. Keep the lines of communication open.

C. Take the opportunity for vacation.

D. Move on to other projects.

Question #22

The foundation of a strategic plan will answer questions, including:

A. What is our true purpose for existing?

B. How do we accomplish this? What is our true purpose for existing?

C. How do we accomplish this?

D. None of the choices

Question #23

The first section of the strategic plan contains summaries of all other sections within that plan and is called the:

A. Strategic Summary.

B. Executive Summary.

C. Table of Contents.

D. Summary of Goals.

Question #24

An all-encompassing long-term goal or objective is known as the:

A. Strategy.

B. Objective.

C. Foundation.

D. Mission.

Question #25

Identification of education, social status, and income of a specific sector of the population is known as:

A. Psychographics.

B. Objectifying.

C. Profiling.

D. Demographics.

Question #26

Strategic plans should be created and implemented in:

A. All of these.

B. A single physician office.

C. A walk-in clinic.

D. An acute care hospital.

Question #27

In the creation of a strategic plan, it is helpful to make a list of:

A. Staff on duty.

B. Charitable organizations.

C. Competitors.

D. None of the choices

Question #28

Looking to create a new program to help diabetic patients, you download statistics from the CDC. This is an example of the use of:

A. Primary research.

B. Direct research.

C. Protected patient health information.

D. Secondary research.

Question #29

John works at Pearson Medical Center (PMC) and needs some statistics. For his use, which of these is primary research?

A. A survey of the PMCs patients

B. An NCHS survey of all patients in the city

C. Data shown on Hospital Compare

D. Statistics in a JAMA article

Question #30

The foundation of a strategic plan will answer questions, including:

A. What is our true purpose for existing?

B. None of the choices

C. What is our true purpose for existing? How do we accomplish this?

D. How do we accomplish this?

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