MOA 190 - Healthcare Administration » Spring 2022 » Exam 6

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Question #1
An unexpected reaction to a procedure or treatment is known as:
A.   An accident.
B.   An anomaly.
C.   An adverse outcome.
D.   A misadventure.
Question #2
A plan to prevent or diminish the opportunity for harm is known as:
A.   A reactive strategy.
B.   A proactive strategy.
C.   Objective protection.
D.   A risk analysis.
Question #3
The process by which an organization can reduce the opportunity for an adverse event to occur is known as:
A.   Crisis management.
B.   Strategic management.
C.   Financial management.
D.   Risk management.
Question #4
An action that will lessen the severity of harm is known as:
A.   Complication.
B.   Mitigation.
C.   An alibi.
D.   Aversion.
Question #5
To identify what bad things could happen, the administrator should perform:
A.   Safety protocols.
B.   Industry-wide research studies.
C.   Risk assessments.
D.   Exit interviews.
Question #6
Reviewing complete incident reports and ________ will support improvement efforts.
A.   phoning the police
B.   making the staff member pay restitution
C.   terminating all staff involved
D.   investigating the origin of the incident
Question #7
Projects that may pose risk include:
A.   All of these.
B.   Telemedicine.
C.   New equipment.
D.   Expansion of population services.
Question #8
A risk assessment begins with the first step of:
A.   Evaluating the individual(s) proposing the project.
B.   Determining the budget.
C.   Identification of the harm that could be caused.
D.   Increasing the facility's liability insurance.
Question #9
One of the hidden costs of a project or program might be:
A.   High cost of purchase.
B.   Cost of staff training.
C.   All of these
D.   Lost productivity during implementation.
Question #10
When the probability of any harm is low, and the harm that might occur would be minor, this is considered:
A.   Unsafe.
B.   Medium-risk.
C.   High-risk.
D.   Low-risk.
Question #11
High-risk is described by a probability of harm over:
A.   15%.
B.   50%.
C.   70%.
D.   30%.
Question #12
A disease that spreads throughout a small area, such as a community, is known as:
A.   An epidemic.
B.   An endemic.
C.   Cataclysmic.
D.   A pandemic.
Question #13
A crisis that is focused outside of the organization, such as a hurricane or tornado, is further classified as:
A.   A mobilization.
B.   An external crisis.
C.   An internal crisis.
D.   A pandemic.
Question #14
An event classified as a human disaster might include:
A.   Criminal activity.
B.   An earthquake.
C.   Celebrity patients.
D.   A power failure.
Question #15
Leaving a surgical instrument in a patient after a surgical procedure is considered:
A.   Malfeasance.
B.   Acceptable human error.
C.   An epidemic.
D.   A never event.
Question #16
Health care facilities have an obligation to their communities, especially at-risk members of the community, which include all of the following groups except:
A.   The homebound elderly.
B.   Nursing home residents.
C.   Those dependent on public transportation.
D.   The blind and visually impaired.
Question #17
As per AHRQ, in crisis management, ICS stands for:
A.   Isolation and Control Supervision.
B.   Independent Contractor Services.
C.   Incident Control and Supervision.
D.   Incident Command Systems.
Question #18
During a crisis, it is best to keep communications with staff:
A.   Open and honest.
B.   Need-to-know only.
C.   Strictly limited.
D.   None of the above
Question #19
When the crisis is over, you must perform a:
A.   Continuing educational event.
B.   Pre-event evaluation.
C.   Post-event analysis.
D.   Vacation escape.
Question #20
Insights that can be gained from reviewing actions that occurred during a crisis can lead to:
A.   Implementation of educational sessions.
B.   The initiation of additional preventive measures.
C.   All of these.
D.   Corrective policies and procedures.
Question #21
Crisis management plans should guide all members of the organization during:
A.   Natural disaster.
B.   A technological disaster
C.   A technological disaster and a natural disaster.
D.   None of the above.
Question #22
An event categorized as an internal human disaster is:
A.   An accidental injury of a patient.
B.   A patient determined to be patient zero in an epidemic.
C.   A celebrity coming into the ED.
D.   A hacker breaching security.
Question #23
A health care disaster may be categorized as:
A.   Pandemic.
B.   All of these.
C.   Endemic.
D.   Epidemic.
Question #24
Good preventive crisis management can reduce or eliminate the opportunity for:
A.   Occurrences of medical error and power failures
B.   Occurrences of medical error.
C.   Media events.
D.   Power failures.
Question #25
An example of inadequate care is:
A.   A Department of Justice audit.
B.   Providing free flu shots.
C.   Amputating the wrong leg.
D.   Failure to order an x-ray.
Question #26
The crisis management plan must be created to deal with:
A.   Medical emergencies only.
B.   Internal matters only.
C.   Potential major disasters only.
D.   Any extraordinary situation.
Question #27
An example of a 'never' event is:
A.   A patient does not get flu vaccine because the physician's office ran out.
B.   A patient dies while awaiting kidney transplant.
C.   A surgeon amputates the wrong leg.
D.   A patient found involved in a string of STD diagnoses.
Question #28
A community crisis that can directly affect an acute care hospital is:
A.   Medicare audits the billing department.
B.   A gastroenterologist loses her medical license.
C.   An apartment building burns, leaving 3 dead and 15 injured.
D.   A nurse gives a patient the wrong medication.
Question #29
A crisis management plan for a skilled nursing home would be helpful when:
A.   A physical therapist obtains an additional credential.
B.   Nursing students come for a tour.
C.   A TV station interviews a patient who just turned 100.
D.   The news states a hurricane is headed toward the city.

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