MOA 190 - Healthcare Administration » Spring 2022 » Exam 6

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Question #1
An unexpected reaction to a procedure or treatment is known as:
A.   An accident.
B.   A misadventure.
C.   An adverse outcome.
D.   An anomaly.
Question #2
A plan to prevent or diminish the opportunity for harm is known as:
A.   A proactive strategy.
B.   A risk analysis.
C.   A reactive strategy.
D.   Objective protection.
Question #3
The process by which an organization can reduce the opportunity for an adverse event to occur is known as:
A.   Crisis management.
B.   Risk management.
C.   Strategic management.
D.   Financial management.
Question #4
An action that will lessen the severity of harm is known as:
A.   Mitigation.
B.   An alibi.
C.   Complication.
D.   Aversion.
Question #5
To identify what bad things could happen, the administrator should perform:
A.   Industry-wide research studies.
B.   Exit interviews.
C.   Risk assessments.
D.   Safety protocols.
Question #6
Reviewing complete incident reports and ________ will support improvement efforts.
A.   terminating all staff involved
B.   phoning the police
C.   making the staff member pay restitution
D.   investigating the origin of the incident
Question #7
Projects that may pose risk include:
A.   All of these.
B.   Expansion of population services.
C.   New equipment.
D.   Telemedicine.
Question #8
A risk assessment begins with the first step of:
A.   Determining the budget.
B.   Evaluating the individual(s) proposing the project.
C.   Increasing the facility's liability insurance.
D.   Identification of the harm that could be caused.
Question #9
One of the hidden costs of a project or program might be:
A.   High cost of purchase.
B.   Lost productivity during implementation.
C.   All of these
D.   Cost of staff training.
Question #10
When the probability of any harm is low, and the harm that might occur would be minor, this is considered:
A.   Medium-risk.
B.   Low-risk.
C.   High-risk.
D.   Unsafe.
Question #11
High-risk is described by a probability of harm over:
A.   50%.
B.   70%.
C.   15%.
D.   30%.
Question #12
A disease that spreads throughout a small area, such as a community, is known as:
A.   An endemic.
B.   Cataclysmic.
C.   A pandemic.
D.   An epidemic.
Question #13
A crisis that is focused outside of the organization, such as a hurricane or tornado, is further classified as:
A.   A mobilization.
B.   A pandemic.
C.   An external crisis.
D.   An internal crisis.
Question #14
An event classified as a human disaster might include:
A.   An earthquake.
B.   A power failure.
C.   Criminal activity.
D.   Celebrity patients.
Question #15
Leaving a surgical instrument in a patient after a surgical procedure is considered:
A.   Malfeasance.
B.   A never event.
C.   Acceptable human error.
D.   An epidemic.
Question #16
Health care facilities have an obligation to their communities, especially at-risk members of the community, which include all of the following groups except:
A.   Nursing home residents.
B.   Those dependent on public transportation.
C.   The homebound elderly.
D.   The blind and visually impaired.
Question #17
As per AHRQ, in crisis management, ICS stands for:
A.   Incident Control and Supervision.
B.   Independent Contractor Services.
C.   Incident Command Systems.
D.   Isolation and Control Supervision.
Question #18
During a crisis, it is best to keep communications with staff:
A.   Need-to-know only.
B.   Strictly limited.
C.   Open and honest.
D.   None of the above
Question #19
When the crisis is over, you must perform a:
A.   Vacation escape.
B.   Post-event analysis.
C.   Pre-event evaluation.
D.   Continuing educational event.
Question #20
Insights that can be gained from reviewing actions that occurred during a crisis can lead to:
A.   Implementation of educational sessions.
B.   All of these.
C.   Corrective policies and procedures.
D.   The initiation of additional preventive measures.
Question #21
Crisis management plans should guide all members of the organization during:
A.   A technological disaster and a natural disaster.
B.   A technological disaster
C.   Natural disaster.
D.   None of the above.
Question #22
An event categorized as an internal human disaster is:
A.   An accidental injury of a patient.
B.   A celebrity coming into the ED.
C.   A patient determined to be patient zero in an epidemic.
D.   A hacker breaching security.
Question #23
A health care disaster may be categorized as:
A.   Epidemic.
B.   All of these.
C.   Endemic.
D.   Pandemic.
Question #24
Good preventive crisis management can reduce or eliminate the opportunity for:
A.   Occurrences of medical error and power failures
B.   Occurrences of medical error.
C.   Power failures.
D.   Media events.
Question #25
An example of inadequate care is:
A.   Amputating the wrong leg.
B.   Failure to order an x-ray.
C.   A Department of Justice audit.
D.   Providing free flu shots.
Question #26
The crisis management plan must be created to deal with:
A.   Internal matters only.
B.   Potential major disasters only.
C.   Medical emergencies only.
D.   Any extraordinary situation.
Question #27
An example of a 'never' event is:
A.   A surgeon amputates the wrong leg.
B.   A patient found involved in a string of STD diagnoses.
C.   A patient does not get flu vaccine because the physician's office ran out.
D.   A patient dies while awaiting kidney transplant.
Question #28
A community crisis that can directly affect an acute care hospital is:
A.   An apartment building burns, leaving 3 dead and 15 injured.
B.   A gastroenterologist loses her medical license.
C.   A nurse gives a patient the wrong medication.
D.   Medicare audits the billing department.
Question #29
A crisis management plan for a skilled nursing home would be helpful when:
A.   The news states a hurricane is headed toward the city.
B.   A TV station interviews a patient who just turned 100.
C.   Nursing students come for a tour.
D.   A physical therapist obtains an additional credential.

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