MOA 190 - Healthcare Administration » Spring 2022 » Exam 7
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Question #1
The asset provided to an organization by the staff is known as:
A.
Employee retention.
B.
Reward allocation.
C.
Intellectual capital.
D.
Accountability.
Question #2
Inspirational elements derived from outside forces include:
A.
All of these.
B.
Reward.
C.
Award.
D.
Public acknowledgement.
Question #3
An employee's drive that is fueled by external forces, such as awards and promotions, is referred to as:
A.
Elemental motivation.
B.
Manifest motivation.
C.
Intrinsic motivation.
D.
Extrinsic motivation.
Question #4
Which of the following terms relates to internal drives that are powered by an individual's pleasure center?
A.
Extrinsic motivation
B.
Intrinsic motivation
C.
Natural motivation
D.
Manifest motivation
Question #5
A voluntarily created team of health care providers who care for a patient together, sharing responsibility, is known as:
A.
Managed care.
B.
An accountablecare organization.
C.
A patient-centric facility.
D.
Unified healthcare.
Question #6
Mary is an RN. She is interested in learning about billing and coding. In what type of program should she participate at the hospital?
A.
Continuing education
B.
Cross-training
C.
Clinical/administrative merger
D.
Interdepartmental mastery
Question #7
The ability of an organization to ensure that high-quality staff continue working for their company is the concept of:
A.
Contract employment.
B.
Absolute employment.
C.
Employee retention.
D.
Exclusivity.
Question #8
The term used to describe an individual's reason to act or to describe the forces beneath behavior is:
A.
Psychology.
B.
Motivation.
C.
Alternate explanation.
D.
Causal interference.
Question #9
A full-circle approach to healthcare with the patient in the middle, in full control of the process, is known as:
A.
Holistic care.
B.
Standardized medicine.
C.
Patient-centered care.
D.
Accountable care.
Question #10
All of the following are elements involved in the provision of excellent care except:
A.
Pay scale.
B.
Skill.
C.
Personal attributes.
D.
Knowledge.
Question #11
The costs for hiring the less-competent include:
A.
All of these.
B.
Lost productivity.
C.
Interviewing time.
D.
Advertising the job opening.
Question #12
Liability linked to hiring the less-competent includes:
A.
Staff satisfaction.
B.
Intrinsic motivation.
C.
Improved patient care.
D.
The commission of fraud.
Question #13
The OPM defines five stages of the process of enhancing staff performance. These stages include:
A.
Punishment.
B.
Observing.
C.
All of these.
D.
Developing.
Question #14
To create a culture of caring within the organization, you should establish employee policies that are:
A.
Strict and narrowly construed.
B.
Fair and reasonable.
C.
Designed to control behavior.
D.
Open to interpretation by the professionals within.
Question #15
An assessment to determine compliance performed by an authorized agency or organization is known as a/n:
A.
Trend analysis.
B.
Retrospective audit.
C.
External audit.
D.
Internal audit.
Question #16
The determination of results by projecting existing experience or known data is known as:
A.
Statistical assessment.
B.
Extrapolation.
C.
Upcoding.
D.
Sampling.
Question #17
You have just received a subpoena ducestecum. This means you must:
A.
Deliver specified documents to the court.
B.
Testify in court.
C.
Be available to the court for 30 days.
D.
Serve on a jury.
Question #18
A non-compliant event that is deeply hidden and cannot be identified without an in-depth investigation is known as a/n:
A.
Overt problem.
B.
Covert problem.
C.
Occult problem.
D.
All of the above.
Question #19
Multiple agencies from ___ have the authority to audit your facility.
A.
state government
B.
private insurance companies
C.
federal government
D.
All of these
Question #20
An example of an overt problem is:
A.
A nurse stealing drugs.
B.
Upcoding on claim forms.
C.
Medical assistants gossiping about patients.
D.
A physician who is a functioning alcoholic.
Question #21
One method for identifying overt problems is to:
A.
Complete a staff survey.
B.
Ask around the cafeteria.
C.
Interrogate all staff members.
D.
Take patient complaints seriously.
Question #22
An investigation focused on analyzing and evaluating certain amounts of data is known as:
A.
An evaluation.
B.
An internal investigation.
C.
An audit.
D.
A scope document.
Question #23
Included in the audit process, a review of all applicable ________ must be done.
A.
All of these
B.
laws
C.
guidance
D.
regulations
Question #24
An audit was performed using data from the last 3 years, current year not included. This is known as a:
A.
Retrospective audit.
B.
Concurrent audit.
C.
Comprehensive audit.
D.
Common sampling audit.
Question #25
An audit was planned to review a small percentage of a facility's files by randomly choosing which records to analyze. This is known as a:
A.
Retrospective audit.
B.
Comprehensive audit.
C.
Concurrent audit.
D.
Sampling audit.
Question #26
Every employee in the Pediatrics Department is directed to submit to a drug test. This is an example of a:
A.
Sampling audit.
B.
Concurrent audit.
C.
Comprehensive audit.
D.
Retrospective audit.
Question #27
You instruct your assistant to review the records of all employees who work in the clinic to ensure all vaccinations are up-to-date. This is an example of:
A.
Manufactured audit.
B.
Abuse of power.
C.
External audit.
D.
Internal audit.
Question #28
A valid internal audit will include all of the following steps except:
A.
Not requiring a written report.
B.
Letting the audit team take as much time as they want.
C.
Determination of the scope of the audit.
D.
All of these
Question #29
An assessment to determine compliance performed by an authorized agency or organization is known as a/n:
A.
Retrospective audit.
B.
Trend analysis.
C.
Internal audit.
D.
External audit.
Question #30
When going through an external audit, before receiving the auditor's determinations, you should be certain to prepare:
A.
Information and documentation required for the appeals process.
B.
An alibi.
C.
Your résumé.
D.
A company check for the fines and penalties.
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