MOA 190 - Healthcare Administration » Spring 2022 » Exam 7
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Question #1
The asset provided to an organization by the staff is known as:
A.
Accountability.
B.
Intellectual capital.
C.
Reward allocation.
D.
Employee retention.
Question #2
Inspirational elements derived from outside forces include:
A.
Reward.
B.
Award.
C.
All of these.
D.
Public acknowledgement.
Question #3
An employee's drive that is fueled by external forces, such as awards and promotions, is referred to as:
A.
Intrinsic motivation.
B.
Elemental motivation.
C.
Extrinsic motivation.
D.
Manifest motivation.
Question #4
Which of the following terms relates to internal drives that are powered by an individual's pleasure center?
A.
Natural motivation
B.
Extrinsic motivation
C.
Manifest motivation
D.
Intrinsic motivation
Question #5
A voluntarily created team of health care providers who care for a patient together, sharing responsibility, is known as:
A.
Managed care.
B.
An accountablecare organization.
C.
Unified healthcare.
D.
A patient-centric facility.
Question #6
Mary is an RN. She is interested in learning about billing and coding. In what type of program should she participate at the hospital?
A.
Continuing education
B.
Cross-training
C.
Interdepartmental mastery
D.
Clinical/administrative merger
Question #7
The ability of an organization to ensure that high-quality staff continue working for their company is the concept of:
A.
Employee retention.
B.
Exclusivity.
C.
Absolute employment.
D.
Contract employment.
Question #8
The term used to describe an individual's reason to act or to describe the forces beneath behavior is:
A.
Motivation.
B.
Causal interference.
C.
Psychology.
D.
Alternate explanation.
Question #9
A full-circle approach to healthcare with the patient in the middle, in full control of the process, is known as:
A.
Standardized medicine.
B.
Patient-centered care.
C.
Holistic care.
D.
Accountable care.
Question #10
All of the following are elements involved in the provision of excellent care except:
A.
Personal attributes.
B.
Pay scale.
C.
Knowledge.
D.
Skill.
Question #11
The costs for hiring the less-competent include:
A.
Advertising the job opening.
B.
Lost productivity.
C.
Interviewing time.
D.
All of these.
Question #12
Liability linked to hiring the less-competent includes:
A.
Intrinsic motivation.
B.
The commission of fraud.
C.
Improved patient care.
D.
Staff satisfaction.
Question #13
The OPM defines five stages of the process of enhancing staff performance. These stages include:
A.
Developing.
B.
Punishment.
C.
All of these.
D.
Observing.
Question #14
To create a culture of caring within the organization, you should establish employee policies that are:
A.
Strict and narrowly construed.
B.
Designed to control behavior.
C.
Fair and reasonable.
D.
Open to interpretation by the professionals within.
Question #15
An assessment to determine compliance performed by an authorized agency or organization is known as a/n:
A.
Internal audit.
B.
Retrospective audit.
C.
External audit.
D.
Trend analysis.
Question #16
The determination of results by projecting existing experience or known data is known as:
A.
Upcoding.
B.
Sampling.
C.
Statistical assessment.
D.
Extrapolation.
Question #17
You have just received a subpoena ducestecum. This means you must:
A.
Be available to the court for 30 days.
B.
Testify in court.
C.
Deliver specified documents to the court.
D.
Serve on a jury.
Question #18
A non-compliant event that is deeply hidden and cannot be identified without an in-depth investigation is known as a/n:
A.
Covert problem.
B.
Overt problem.
C.
Occult problem.
D.
All of the above.
Question #19
Multiple agencies from ___ have the authority to audit your facility.
A.
private insurance companies
B.
state government
C.
All of these
D.
federal government
Question #20
An example of an overt problem is:
A.
Medical assistants gossiping about patients.
B.
A physician who is a functioning alcoholic.
C.
Upcoding on claim forms.
D.
A nurse stealing drugs.
Question #21
One method for identifying overt problems is to:
A.
Take patient complaints seriously.
B.
Ask around the cafeteria.
C.
Complete a staff survey.
D.
Interrogate all staff members.
Question #22
An investigation focused on analyzing and evaluating certain amounts of data is known as:
A.
An internal investigation.
B.
A scope document.
C.
An audit.
D.
An evaluation.
Question #23
Included in the audit process, a review of all applicable ________ must be done.
A.
regulations
B.
All of these
C.
laws
D.
guidance
Question #24
An audit was performed using data from the last 3 years, current year not included. This is known as a:
A.
Retrospective audit.
B.
Common sampling audit.
C.
Concurrent audit.
D.
Comprehensive audit.
Question #25
An audit was planned to review a small percentage of a facility's files by randomly choosing which records to analyze. This is known as a:
A.
Sampling audit.
B.
Retrospective audit.
C.
Comprehensive audit.
D.
Concurrent audit.
Question #26
Every employee in the Pediatrics Department is directed to submit to a drug test. This is an example of a:
A.
Retrospective audit.
B.
Sampling audit.
C.
Concurrent audit.
D.
Comprehensive audit.
Question #27
You instruct your assistant to review the records of all employees who work in the clinic to ensure all vaccinations are up-to-date. This is an example of:
A.
Manufactured audit.
B.
External audit.
C.
Internal audit.
D.
Abuse of power.
Question #28
A valid internal audit will include all of the following steps except:
A.
Not requiring a written report.
B.
All of these
C.
Determination of the scope of the audit.
D.
Letting the audit team take as much time as they want.
Question #29
An assessment to determine compliance performed by an authorized agency or organization is known as a/n:
A.
Trend analysis.
B.
External audit.
C.
Retrospective audit.
D.
Internal audit.
Question #30
When going through an external audit, before receiving the auditor's determinations, you should be certain to prepare:
A.
Your résumé.
B.
A company check for the fines and penalties.
C.
An alibi.
D.
Information and documentation required for the appeals process.
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