MOA 190 - Healthcare Administration » Spring 2022 » Exam 7
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Question #1
The asset provided to an organization by the staff is known as:
A.
Reward allocation.
B.
Intellectual capital.
C.
Employee retention.
D.
Accountability.
Question #2
Inspirational elements derived from outside forces include:
A.
Public acknowledgement.
B.
All of these.
C.
Reward.
D.
Award.
Question #3
An employee's drive that is fueled by external forces, such as awards and promotions, is referred to as:
A.
Elemental motivation.
B.
Intrinsic motivation.
C.
Extrinsic motivation.
D.
Manifest motivation.
Question #4
Which of the following terms relates to internal drives that are powered by an individual's pleasure center?
A.
Natural motivation
B.
Manifest motivation
C.
Intrinsic motivation
D.
Extrinsic motivation
Question #5
A voluntarily created team of health care providers who care for a patient together, sharing responsibility, is known as:
A.
Unified healthcare.
B.
A patient-centric facility.
C.
Managed care.
D.
An accountablecare organization.
Question #6
Mary is an RN. She is interested in learning about billing and coding. In what type of program should she participate at the hospital?
A.
Continuing education
B.
Interdepartmental mastery
C.
Cross-training
D.
Clinical/administrative merger
Question #7
The ability of an organization to ensure that high-quality staff continue working for their company is the concept of:
A.
Contract employment.
B.
Absolute employment.
C.
Exclusivity.
D.
Employee retention.
Question #8
The term used to describe an individual's reason to act or to describe the forces beneath behavior is:
A.
Motivation.
B.
Alternate explanation.
C.
Causal interference.
D.
Psychology.
Question #9
A full-circle approach to healthcare with the patient in the middle, in full control of the process, is known as:
A.
Standardized medicine.
B.
Holistic care.
C.
Accountable care.
D.
Patient-centered care.
Question #10
All of the following are elements involved in the provision of excellent care except:
A.
Knowledge.
B.
Skill.
C.
Pay scale.
D.
Personal attributes.
Question #11
The costs for hiring the less-competent include:
A.
Interviewing time.
B.
Advertising the job opening.
C.
Lost productivity.
D.
All of these.
Question #12
Liability linked to hiring the less-competent includes:
A.
The commission of fraud.
B.
Improved patient care.
C.
Staff satisfaction.
D.
Intrinsic motivation.
Question #13
The OPM defines five stages of the process of enhancing staff performance. These stages include:
A.
All of these.
B.
Observing.
C.
Punishment.
D.
Developing.
Question #14
To create a culture of caring within the organization, you should establish employee policies that are:
A.
Strict and narrowly construed.
B.
Open to interpretation by the professionals within.
C.
Fair and reasonable.
D.
Designed to control behavior.
Question #15
An assessment to determine compliance performed by an authorized agency or organization is known as a/n:
A.
Retrospective audit.
B.
Internal audit.
C.
Trend analysis.
D.
External audit.
Question #16
The determination of results by projecting existing experience or known data is known as:
A.
Sampling.
B.
Extrapolation.
C.
Statistical assessment.
D.
Upcoding.
Question #17
You have just received a subpoena ducestecum. This means you must:
A.
Be available to the court for 30 days.
B.
Testify in court.
C.
Serve on a jury.
D.
Deliver specified documents to the court.
Question #18
A non-compliant event that is deeply hidden and cannot be identified without an in-depth investigation is known as a/n:
A.
Overt problem.
B.
Occult problem.
C.
Covert problem.
D.
All of the above.
Question #19
Multiple agencies from ___ have the authority to audit your facility.
A.
state government
B.
private insurance companies
C.
All of these
D.
federal government
Question #20
An example of an overt problem is:
A.
A nurse stealing drugs.
B.
Medical assistants gossiping about patients.
C.
A physician who is a functioning alcoholic.
D.
Upcoding on claim forms.
Question #21
One method for identifying overt problems is to:
A.
Complete a staff survey.
B.
Ask around the cafeteria.
C.
Interrogate all staff members.
D.
Take patient complaints seriously.
Question #22
An investigation focused on analyzing and evaluating certain amounts of data is known as:
A.
An evaluation.
B.
An internal investigation.
C.
A scope document.
D.
An audit.
Question #23
Included in the audit process, a review of all applicable ________ must be done.
A.
laws
B.
guidance
C.
regulations
D.
All of these
Question #24
An audit was performed using data from the last 3 years, current year not included. This is known as a:
A.
Concurrent audit.
B.
Common sampling audit.
C.
Comprehensive audit.
D.
Retrospective audit.
Question #25
An audit was planned to review a small percentage of a facility's files by randomly choosing which records to analyze. This is known as a:
A.
Sampling audit.
B.
Comprehensive audit.
C.
Concurrent audit.
D.
Retrospective audit.
Question #26
Every employee in the Pediatrics Department is directed to submit to a drug test. This is an example of a:
A.
Sampling audit.
B.
Retrospective audit.
C.
Comprehensive audit.
D.
Concurrent audit.
Question #27
You instruct your assistant to review the records of all employees who work in the clinic to ensure all vaccinations are up-to-date. This is an example of:
A.
Internal audit.
B.
Manufactured audit.
C.
External audit.
D.
Abuse of power.
Question #28
A valid internal audit will include all of the following steps except:
A.
Letting the audit team take as much time as they want.
B.
All of these
C.
Not requiring a written report.
D.
Determination of the scope of the audit.
Question #29
An assessment to determine compliance performed by an authorized agency or organization is known as a/n:
A.
Internal audit.
B.
Retrospective audit.
C.
External audit.
D.
Trend analysis.
Question #30
When going through an external audit, before receiving the auditor's determinations, you should be certain to prepare:
A.
An alibi.
B.
Your résumé.
C.
Information and documentation required for the appeals process.
D.
A company check for the fines and penalties.
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