Cal State LA » Management » Management 3070 - Management and Organizational Behavior » Spring 2022

Management 3070 - Management and Organizational Behavior » Spring 2022 » Case Study 9 Uber

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Question #1

Kalanick 1) pitting his own teams within Uber against one another in order to achieve 2) “… the fastest, cheapest, and most efficient way to get from point A to point B” demonstrate the 1) _________ and 2) _________ components of his attitude.

A. affective; behavioral

B. behavioral; affective

C. affective; cognitive

D. cognitive; behavioral

E. behavioral; cognitive

Question #2

Even before Khosrowshahi made any substantial moves or changes to lead Uber, the fact that his overall demeanor and personal style created a positive view about his leadership of Uber was created by

A. a halo effect.

B. a recency effect.

C. a horn effect.

E. fundamental attribution bias.

F. Implicit bias.

Question #3

Were Kalanick to only attribute Uber’s successes to his haphazard, hot-headed ways of making brash and reckless decision making, and not Uber’s struggles, he would be falling victim to

A. a fundamental attribution bias.

B. a recency effect.

C. a self-serving bias.

D. a Pygmalion effect.

E. a self-fulfilling prophecy.

Question #4

Having a cool, collected, humble leader in place such as Khosrowshahi can empower people to speak up by creating what type of climate within Uber?

A. discriminatory

B. ethnocentric

C. psychologically safe

D. antiresistant

E. diverse

Question #5

In the time under Kalanick’s leadership, where he would create stress through “secrecy, animosity, and a lack of cooperation” among employees, Kalanick served as the

A. neutral point.

B. positive stressee.

C. positive stressor.

D. negative stressor.

E. negative stressee.

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