Cal State LA » Management » Management 3070 - Management and Organizational Behavior » Spring 2022

Management 3070 - Management and Organizational Behavior » Spring 2022 » Case Study 9 Uber

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Question #1

Kalanick 1) pitting his own teams within Uber against one another in order to achieve 2) “… the fastest, cheapest, and most efficient way to get from point A to point B” demonstrate the 1) _________ and 2) _________ components of his attitude.

A. behavioral; affective

B. affective; behavioral

C. affective; cognitive

D. cognitive; behavioral

E. behavioral; cognitive

Question #2

Even before Khosrowshahi made any substantial moves or changes to lead Uber, the fact that his overall demeanor and personal style created a positive view about his leadership of Uber was created by

B. a recency effect.

C. Implicit bias.

D. fundamental attribution bias.

E. a horn effect.

F. a halo effect.

Question #3

Were Kalanick to only attribute Uber’s successes to his haphazard, hot-headed ways of making brash and reckless decision making, and not Uber’s struggles, he would be falling victim to

A. a self-serving bias.

B. a self-fulfilling prophecy.

C. a Pygmalion effect.

D. a fundamental attribution bias.

E. a recency effect.

Question #4

Having a cool, collected, humble leader in place such as Khosrowshahi can empower people to speak up by creating what type of climate within Uber?

A. ethnocentric

B. discriminatory

C. antiresistant

D. diverse

E. psychologically safe

Question #5

In the time under Kalanick’s leadership, where he would create stress through “secrecy, animosity, and a lack of cooperation” among employees, Kalanick served as the

A. negative stressee.

B. positive stressee.

C. negative stressor.

D. neutral point.

E. positive stressor.

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