Management 360 - Management and Organizational Behavior 2 » Fall 2019 » Quiz 6
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Question #1
Which of the following was developed by Abraham Maslow in 1943?
A.
ERG theory
B.
Hierarchy of needs
C.
cluster chain
D.
two factor theory
Question #2
Our need for our work to be validated by others is what level in the Hierarchy of Needs?
A.
esteem
B.
self-actualization
C.
safety
D.
physiological
Question #3
The system of resources used as a channel for communication, such as the internet, for groups of people to connect is called:
A.
cluster chain
B.
communication paradigm
C.
gosssip chain
D.
communication network
Question #4
Within the Shannon-Weaver Communications Model, _______ is anything that hampers communication between a sender and receiver.
A.
disruption
B.
noise
C.
distraction
D.
interference
Question #5
Being aware of nuances in the environment and the behaviors of others is descriptive of which discipline for good communication?
A.
conscientiousness
B.
compassion
C.
grit
D.
gratitude
Question #6
Which of the following theories states that individuals are more likely to be motivated and perform well if they believe they will receive their desired rewards?
A.
equity theory
B.
reinforcement theory
C.
goal-setting theory
D.
expectancy theory
Question #7
Which of the following is NOT a barrier to communication?
A.
differing perceptions
B.
information overload
C.
poor listening
D.
constrained emotions
Question #8
Which of the following does NOT describe a situation in which researcher Jerald Greenberg examined the predictable outcome of unfairness according to equity theory?
A.
a 15% pay increase
B.
a 15% pay decrease
C.
Employees were reassigned to higher status offices
D.
Employees were reasssigned to lower status offices
Question #9
According to reinforcement theory, the following statement is most accurate:
A.
Negative reinforcement provides negative consequences for infeerior performance
B.
Both positive and negative reinforcement are methods for motivating employees
C.
Both positive and negative reinforcement are methods for reinforcing positive behaviors
D.
Positive reinforcement works best with a highly motivated employee
Question #10
James sent the following email to his staff: “In the interests of all concerned, it is imperative that each one of us take responsibility and accountability for our current issues. As such, I am immediately implementing new policies and procedures to ensure individual accountability. If any one of you disagrees with me, please let me know.” He was surprised when no one responded. Which of the following barriers to communication most likely occurred?
A.
emotion
B.
information overload
C.
differing perceptions
D.
filtering
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