Management 360 - Management and Organizational Behavior 2 » Fall 2019 » Quiz 6
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Question #1
Which of the following was developed by Abraham Maslow in 1943?
A.
cluster chain
B.
ERG theory
C.
Hierarchy of needs
D.
two factor theory
Question #2
Our need for our work to be validated by others is what level in the Hierarchy of Needs?
A.
safety
B.
self-actualization
C.
esteem
D.
physiological
Question #3
The system of resources used as a channel for communication, such as the internet, for groups of people to connect is called:
A.
gosssip chain
B.
communication network
C.
communication paradigm
D.
cluster chain
Question #4
Within the Shannon-Weaver Communications Model, _______ is anything that hampers communication between a sender and receiver.
A.
disruption
B.
distraction
C.
interference
D.
noise
Question #5
Being aware of nuances in the environment and the behaviors of others is descriptive of which discipline for good communication?
A.
conscientiousness
B.
compassion
C.
grit
D.
gratitude
Question #6
Which of the following theories states that individuals are more likely to be motivated and perform well if they believe they will receive their desired rewards?
A.
reinforcement theory
B.
expectancy theory
C.
goal-setting theory
D.
equity theory
Question #7
Which of the following is NOT a barrier to communication?
A.
poor listening
B.
information overload
C.
differing perceptions
D.
constrained emotions
Question #8
Which of the following does NOT describe a situation in which researcher Jerald Greenberg examined the predictable outcome of unfairness according to equity theory?
A.
a 15% pay increase
B.
a 15% pay decrease
C.
Employees were reasssigned to lower status offices
D.
Employees were reassigned to higher status offices
Question #9
According to reinforcement theory, the following statement is most accurate:
A.
Both positive and negative reinforcement are methods for motivating employees
B.
Negative reinforcement provides negative consequences for infeerior performance
C.
Positive reinforcement works best with a highly motivated employee
D.
Both positive and negative reinforcement are methods for reinforcing positive behaviors
Question #10
James sent the following email to his staff: “In the interests of all concerned, it is imperative that each one of us take responsibility and accountability for our current issues. As such, I am immediately implementing new policies and procedures to ensure individual accountability. If any one of you disagrees with me, please let me know.” He was surprised when no one responded. Which of the following barriers to communication most likely occurred?
A.
differing perceptions
B.
emotion
C.
filtering
D.
information overload
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