Speech 1017 - Fundamentals of Speech » Summer 2022 » Chapter 9 Quiz

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Question #1
When group members actually agree on something that they mistakenly believe they disagree on due to poor communication, it is known as __________.
A.   ground rules
B.   virtual space
C.   pseudo-conflict
D.   issue-related group conflict
Question #2
The stage of group development marked by increased cohesion, collaboration, and emerging trust among members is ___________.
A.   norming
B.   performing
C.   forming
D.   storming
Question #3
The stage of group development marked by goal accomplishment, celebration, and disengagement is ____________.
A.   forming
B.   norming
C.   adjourning
D.   performing
Question #4
People who come together to provide encouragement, give honest feedback, and a safe environment for expressing deeply personal feelings about a problem common to the members is known as ______________.
A.   family
B.   interest groups
C.   a support group
D.   a social group
Question #5
The idea that all group members are responsible for what occurs in a group is called _________.
A.   norms
B.   group interaction
C.   respect
D.   accountability
Question #6
The saying "two heads are better than one" is a descriptor of the concept of ___________.
A.   accountability
B.   synergy
C.   ground rules
D.   norms
Question #7
The initial stage of group development characterized by orientation, testing, and dependence is known as _____________.
A.   performing
B.   norming
C.   adjourning
D.   forming
Question #8
Which type of group fills our needs to be accepted and to belong?
A.   Support group.
B.   Interest group.
C.   Family.
D.   Social group.
Question #9
A collection of three or more people formed to solve a problem or accomplish a specific task is also known as a _________________.
A.   support group
B.   service group
C.   work group
D.   interest group
Question #10
Sylvia was assigned to a group of six Latino women from her office, ages 40 to 45, all of whom have teenage children, to analyze a new product for which her company is devising a marketing strategy. What kind of group is this?
A.   Interest group.
B.   Homogeneous group.
C.   Heterogeneous group.
D.   Task group.
Question #11
Managing conflict in virtual groups poses additional challenges because it can be more difficult to catch the subtle meanings of messages. According to the textbook, this is because technology channels:
A.   Are ineffective for heterogeneous groups.
B.   Reduce nonverbal messages.
C.   Allow for asynchronous communication.
D.   Impact cohesiveness.
Question #12
The phenomenon groupthink is due in part to pressure to conform.
A.   False
B.   True
Question #13
Jamie's group was unable to come to a consensus because two of the people in her group disagreed about how to address the problem they had been tasked with solving. Jamie's group experienced a personality-related group conflict.
A.   True
B.   False
Question #14
Groups that communicate exclusively via email are known as asynchronous virtual groups.
A.   True
B.   False
Question #15
Message boards are a richer form of technology than videoconference.
A.   True
B.   False
Question #16
When groups accomplish tasks, cohesiveness increases.
A.   True
B.   False
Question #17
Failure to establish shared norms can lead to groupthink.
A.   True
B.   False
Question #18
People who identify with individualistic cultural norms tend to use more nonverbal messages to manage conflict in groups.
A.   False
B.   True
Question #19
When a group is experiencing productivity, they are performing.
A.   False
B.   True
Question #20
When a group achieves its initial desired outcome and then establishes a new goal moving forward, the group is transforming.
A.   True
B.   False

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