Hospitality 100 - Introduction to Hospitality » Fall 2019 » Quiz 1

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Question #1
The interrelated nature of Hospitality and Tourism includes: 
A.   recreation and special events
B.   lodging
C.   restaurants and food service
D.   all the above
E.   travel
Question #2
Characteristics of the Hospitality Industry include:
A.   intangible “product”
B.   all the above
C.   guest satisfaction
D.   inseparability of production and consumption of the service product (Guests have input on the services desired)
E.   perish-ability of the product (i.e., a hotel room that goes unsold is permanently lost revenue).
Question #3
To determine if a career in hospitality and tourism is right for you, you should consider the following question or questions: 
A.   all the above
B.   Do you enjoy working  with people?
C.   Do you value the idea of working in an industry where opportunities for advancement are plentiful?
D.   Do you like to travel?
E.   Do you enjoy an upbeat work atmosphere?
Question #4
Early in one’s career in the Hospitality industry, if not a manager, it is typical to work shifts approximately:
A.   all the above
B.   early morning shift: 7:00 am – 3:00 pm (approximately)
C.   evening shift: 3:00 pm shift: 11:00 pm (approximately
D.   “graveyard” shift: 11:00 pm-7:00 am (approximately)
E.   mid-morning shift: 10:00 am – 7:00 pm (approximately)
Question #5
Recruiters hiring for the hospitality industry look for service-oriented people with work experience/good grades, involvement in on-campus and professional organization, and a positive attitude.
A.   FALSE
B.   TRUE
Question #6
Tourism, the world’s largest industry, offers the greatest global employment prospects, due to the following:
A.   increase in disposable income
B.   an increase in the number of people with more time and money
C.   more people with the urge to travel
D.   reasonably priced airfares
E.   all the above
Question #7
The “Hub-and-Spoke” System is an airline system for connecting air travel from large cities to small cities, and vice versa.   
A.   FALSE
B.   TRUE
Question #8
One or more reasons why people travel include:
A.   all the above
B.   to experience other cultures
C.   to attend or participate in sporting/recreational activities
D.   for rest and relaxation
E.   business
Question #9
From a social and cultural perspective, tourism can NEVER leave both positive and negative impacts on communities.
A.   FALSE
B.   TRUE
Question #10
Hotels can also be classified by degree of service offered, and includes: 
A.   Full-Service Hotels
B.   All-Suite Hotels
C.   all the above
D.   Extended Stay Hotels
E.   Economy Hotels
Question #11
The American Automobile Association (AAA) rates hotels by the Diamond award system.   
A.   FALSE
B.   TRUE
Question #12
The concept of hotel franchising allows – for a fee – for the company (franchisor), to grant the franchisee permission to use its trademark, signs, operating systems, procedures, reservations protocols, and marketing know-how, to run a hotel in accordance with the franchisor’s guidelines.
A.   TRUE
B.   FALSE
Question #13
In a full-service hotel, the Rooms Division Manager, who reports to the General Manager, manages:
A.   all the above
B.   The Front Office
C.   Security/Loss Prevention
D.   Executive Housekeeper
Question #14
In a hotel, The General Manager is responsible for all departments and the major decisions affecting the hotel. All department department heads report to the General Manager.
A.   FALSE
B.   TRUE
Question #15
In a hotel, "Revenue Management" (also sometimes called "Yield Management") is a demand-forecasting technique used to maximize room revenue that the hotel industry borrowed from the airlines who originated the concept.
A.   FALSE
B.   TRUE
Question #16
The three segments of the Cruise market include, mass market (income $30,000-$60,000 range), middle market (income $60,000-$80,000 range), and luxury market (income above $80,000)
A.   TRUE
B.   FALSE
Question #17
The top key players in the cruise industry include:
A.   Royal Caribbean Cruises
B.   all the above
C.   Carnival Cruise Lines
D.   Norwegian Cruise Line

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