Hospitality 100 - Introduction to Hospitality » Fall 2019 » Quiz 1

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Question #1
The interrelated nature of Hospitality and Tourism includes: 
A.   travel
B.   lodging
C.   restaurants and food service
D.   recreation and special events
E.   all the above
Question #2
Characteristics of the Hospitality Industry include:
A.   guest satisfaction
B.   all the above
C.   intangible “product”
D.   inseparability of production and consumption of the service product (Guests have input on the services desired)
E.   perish-ability of the product (i.e., a hotel room that goes unsold is permanently lost revenue).
Question #3
To determine if a career in hospitality and tourism is right for you, you should consider the following question or questions: 
A.   Do you enjoy an upbeat work atmosphere?
B.   Do you like to travel?
C.   Do you enjoy working  with people?
D.   Do you value the idea of working in an industry where opportunities for advancement are plentiful?
E.   all the above
Question #4
Early in one’s career in the Hospitality industry, if not a manager, it is typical to work shifts approximately:
A.   all the above
B.   mid-morning shift: 10:00 am – 7:00 pm (approximately)
C.   early morning shift: 7:00 am – 3:00 pm (approximately)
D.   “graveyard” shift: 11:00 pm-7:00 am (approximately)
E.   evening shift: 3:00 pm shift: 11:00 pm (approximately
Question #5
Recruiters hiring for the hospitality industry look for service-oriented people with work experience/good grades, involvement in on-campus and professional organization, and a positive attitude.
A.   TRUE
B.   FALSE
Question #6
Tourism, the world’s largest industry, offers the greatest global employment prospects, due to the following:
A.   an increase in the number of people with more time and money
B.   increase in disposable income
C.   more people with the urge to travel
D.   reasonably priced airfares
E.   all the above
Question #7
The “Hub-and-Spoke” System is an airline system for connecting air travel from large cities to small cities, and vice versa.   
A.   FALSE
B.   TRUE
Question #8
One or more reasons why people travel include:
A.   to experience other cultures
B.   all the above
C.   to attend or participate in sporting/recreational activities
D.   business
E.   for rest and relaxation
Question #9
From a social and cultural perspective, tourism can NEVER leave both positive and negative impacts on communities.
A.   FALSE
B.   TRUE
Question #10
Hotels can also be classified by degree of service offered, and includes: 
A.   all the above
B.   Economy Hotels
C.   Extended Stay Hotels
D.   All-Suite Hotels
E.   Full-Service Hotels
Question #11
The American Automobile Association (AAA) rates hotels by the Diamond award system.   
A.   FALSE
B.   TRUE
Question #12
The concept of hotel franchising allows – for a fee – for the company (franchisor), to grant the franchisee permission to use its trademark, signs, operating systems, procedures, reservations protocols, and marketing know-how, to run a hotel in accordance with the franchisor’s guidelines.
A.   TRUE
B.   FALSE
Question #13
In a full-service hotel, the Rooms Division Manager, who reports to the General Manager, manages:
A.   Security/Loss Prevention
B.   Executive Housekeeper
C.   all the above
D.   The Front Office
Question #14
In a hotel, The General Manager is responsible for all departments and the major decisions affecting the hotel. All department department heads report to the General Manager.
A.   FALSE
B.   TRUE
Question #15
In a hotel, "Revenue Management" (also sometimes called "Yield Management") is a demand-forecasting technique used to maximize room revenue that the hotel industry borrowed from the airlines who originated the concept.
A.   FALSE
B.   TRUE
Question #16
The three segments of the Cruise market include, mass market (income $30,000-$60,000 range), middle market (income $60,000-$80,000 range), and luxury market (income above $80,000)
A.   FALSE
B.   TRUE
Question #17
The top key players in the cruise industry include:
A.   Carnival Cruise Lines
B.   all the above
C.   Norwegian Cruise Line
D.   Royal Caribbean Cruises

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