Hospitality 100 - Introduction to Hospitality » Fall 2019 » Quiz 1

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Question #1
The interrelated nature of Hospitality and Tourism includes: 
A.   lodging
B.   restaurants and food service
C.   travel
D.   recreation and special events
E.   all the above
Question #2
Characteristics of the Hospitality Industry include:
A.   guest satisfaction
B.   intangible “product”
C.   inseparability of production and consumption of the service product (Guests have input on the services desired)
D.   perish-ability of the product (i.e., a hotel room that goes unsold is permanently lost revenue).
E.   all the above
Question #3
To determine if a career in hospitality and tourism is right for you, you should consider the following question or questions: 
A.   all the above
B.   Do you like to travel?
C.   Do you enjoy working  with people?
D.   Do you value the idea of working in an industry where opportunities for advancement are plentiful?
E.   Do you enjoy an upbeat work atmosphere?
Question #4
Early in one’s career in the Hospitality industry, if not a manager, it is typical to work shifts approximately:
A.   mid-morning shift: 10:00 am – 7:00 pm (approximately)
B.   all the above
C.   “graveyard” shift: 11:00 pm-7:00 am (approximately)
D.   evening shift: 3:00 pm shift: 11:00 pm (approximately
E.   early morning shift: 7:00 am – 3:00 pm (approximately)
Question #5
Recruiters hiring for the hospitality industry look for service-oriented people with work experience/good grades, involvement in on-campus and professional organization, and a positive attitude.
A.   TRUE
B.   FALSE
Question #6
Tourism, the world’s largest industry, offers the greatest global employment prospects, due to the following:
A.   an increase in the number of people with more time and money
B.   increase in disposable income
C.   all the above
D.   more people with the urge to travel
E.   reasonably priced airfares
Question #7
The “Hub-and-Spoke” System is an airline system for connecting air travel from large cities to small cities, and vice versa.   
A.   TRUE
B.   FALSE
Question #8
One or more reasons why people travel include:
A.   to attend or participate in sporting/recreational activities
B.   all the above
C.   for rest and relaxation
D.   business
E.   to experience other cultures
Question #9
From a social and cultural perspective, tourism can NEVER leave both positive and negative impacts on communities.
A.   TRUE
B.   FALSE
Question #10
Hotels can also be classified by degree of service offered, and includes: 
A.   all the above
B.   Extended Stay Hotels
C.   Full-Service Hotels
D.   Economy Hotels
E.   All-Suite Hotels
Question #11
The American Automobile Association (AAA) rates hotels by the Diamond award system.   
A.   FALSE
B.   TRUE
Question #12
The concept of hotel franchising allows – for a fee – for the company (franchisor), to grant the franchisee permission to use its trademark, signs, operating systems, procedures, reservations protocols, and marketing know-how, to run a hotel in accordance with the franchisor’s guidelines.
A.   FALSE
B.   TRUE
Question #13
In a full-service hotel, the Rooms Division Manager, who reports to the General Manager, manages:
A.   The Front Office
B.   Security/Loss Prevention
C.   all the above
D.   Executive Housekeeper
Question #14
In a hotel, The General Manager is responsible for all departments and the major decisions affecting the hotel. All department department heads report to the General Manager.
A.   TRUE
B.   FALSE
Question #15
In a hotel, "Revenue Management" (also sometimes called "Yield Management") is a demand-forecasting technique used to maximize room revenue that the hotel industry borrowed from the airlines who originated the concept.
A.   TRUE
B.   FALSE
Question #16
The three segments of the Cruise market include, mass market (income $30,000-$60,000 range), middle market (income $60,000-$80,000 range), and luxury market (income above $80,000)
A.   TRUE
B.   FALSE
Question #17
The top key players in the cruise industry include:
A.   Norwegian Cruise Line
B.   all the above
C.   Royal Caribbean Cruises
D.   Carnival Cruise Lines

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