Hospitality 100 - Introduction to Hospitality » Fall 2019 » Quiz 1

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Question #1
The interrelated nature of Hospitality and Tourism includes: 
A.   restaurants and food service
B.   travel
C.   lodging
D.   recreation and special events
E.   all the above
Question #2
Characteristics of the Hospitality Industry include:
A.   intangible “product”
B.   all the above
C.   guest satisfaction
D.   perish-ability of the product (i.e., a hotel room that goes unsold is permanently lost revenue).
E.   inseparability of production and consumption of the service product (Guests have input on the services desired)
Question #3
To determine if a career in hospitality and tourism is right for you, you should consider the following question or questions: 
A.   Do you value the idea of working in an industry where opportunities for advancement are plentiful?
B.   all the above
C.   Do you enjoy working  with people?
D.   Do you enjoy an upbeat work atmosphere?
E.   Do you like to travel?
Question #4
Early in one’s career in the Hospitality industry, if not a manager, it is typical to work shifts approximately:
A.   mid-morning shift: 10:00 am – 7:00 pm (approximately)
B.   evening shift: 3:00 pm shift: 11:00 pm (approximately
C.   all the above
D.   early morning shift: 7:00 am – 3:00 pm (approximately)
E.   “graveyard” shift: 11:00 pm-7:00 am (approximately)
Question #5
Recruiters hiring for the hospitality industry look for service-oriented people with work experience/good grades, involvement in on-campus and professional organization, and a positive attitude.
A.   FALSE
B.   TRUE
Question #6
Tourism, the world’s largest industry, offers the greatest global employment prospects, due to the following:
A.   reasonably priced airfares
B.   increase in disposable income
C.   more people with the urge to travel
D.   all the above
E.   an increase in the number of people with more time and money
Question #7
The “Hub-and-Spoke” System is an airline system for connecting air travel from large cities to small cities, and vice versa.   
A.   FALSE
B.   TRUE
Question #8
One or more reasons why people travel include:
A.   all the above
B.   to attend or participate in sporting/recreational activities
C.   to experience other cultures
D.   business
E.   for rest and relaxation
Question #9
From a social and cultural perspective, tourism can NEVER leave both positive and negative impacts on communities.
A.   FALSE
B.   TRUE
Question #10
Hotels can also be classified by degree of service offered, and includes: 
A.   Full-Service Hotels
B.   All-Suite Hotels
C.   Extended Stay Hotels
D.   Economy Hotels
E.   all the above
Question #11
The American Automobile Association (AAA) rates hotels by the Diamond award system.   
A.   TRUE
B.   FALSE
Question #12
The concept of hotel franchising allows – for a fee – for the company (franchisor), to grant the franchisee permission to use its trademark, signs, operating systems, procedures, reservations protocols, and marketing know-how, to run a hotel in accordance with the franchisor’s guidelines.
A.   TRUE
B.   FALSE
Question #13
In a full-service hotel, the Rooms Division Manager, who reports to the General Manager, manages:
A.   Executive Housekeeper
B.   Security/Loss Prevention
C.   all the above
D.   The Front Office
Question #14
In a hotel, The General Manager is responsible for all departments and the major decisions affecting the hotel. All department department heads report to the General Manager.
A.   FALSE
B.   TRUE
Question #15
In a hotel, "Revenue Management" (also sometimes called "Yield Management") is a demand-forecasting technique used to maximize room revenue that the hotel industry borrowed from the airlines who originated the concept.
A.   FALSE
B.   TRUE
Question #16
The three segments of the Cruise market include, mass market (income $30,000-$60,000 range), middle market (income $60,000-$80,000 range), and luxury market (income above $80,000)
A.   FALSE
B.   TRUE
Question #17
The top key players in the cruise industry include:
A.   Royal Caribbean Cruises
B.   all the above
C.   Carnival Cruise Lines
D.   Norwegian Cruise Line

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