A.   Create a numbered or bulleted list in the body of the letter. 

B.   Paragraph.

C.   Enclosure in a memo.

D.   Email follow-up.

A.   Anticipate, Interest, Desire, and Action.

B.   Action, Introduce, Desire, and Action.

C.   Attention, Interest, Desire, and Action.

D.   Analyze, Introduce, Demand, and Act.

A.   presenting ideas requiring persuasion.

B.   expecting the audience to be pleased, mildly interested, or neutral.

C.   revealing sensitive news.

D.   delivering bad news.

A.   When language is sensitive and bias free.

B.   When the same word type or tense is used in a list (i.e. walk, talk, run, not walking, talked, ran).

C.   When modifiers must be close to the words they describe or limit. 

D.   When a writer joins two independent clauses with a comma.

A.   The board will conduct a discussion about the possible merger.

B.   We hope to discover the reason our profits are declining.

C.   The task force reached a conclusion about how to improve morale.

D.   We will give serious consideration to your application.

A.   dictates that all sentences be written as commands.

B.   means that all messages are written in the active voice.

C.   uses slang and abbreviations to personalize the message.

D.   emphasizes second-person pronouns instead of first-person (I, we) pronouns.

A.   Yes, we will send the information you requested.

B.   You may be interested to learn that we will send the information you requested.

C.   I am writing this letter to inform you that we will send the information you requested.

D.   This is to advise you that we will send the information you requested.

A.   It was our one and only office manager who won the raffle.

B.   There is only one job opening currently available.

C.   There are three important issues that we can choose to discuss at today's meeting.

D.   Three candidates are running for the board.

A.   I want to thank each and every stockholder.

B.   Please refer back to the June financial statements.

C.   It is absolutely essential that our accounting records are accurate.

D.   Let's not repeat our competitor's mistakes.

A.   Lists decrease a reader's comprehension of the main ideas.

B.   Lists decrease the readability level of a document.

C.   Lists confuse readers because they are visually distracting.

D.   Lists allow readers to review main ideas quickly. Increase skim value.

A.   social media marketing.

B.   length.

C.   formality.

D.   permanency.

A.   We really need to implement this new benefits plan soon. 

B.   Contacting me December 1st about your support of this new benefits plan will allow me to present this proposal at the next strategic planning session.

C.   Please email me at your earliest convenience with your decision.

D.   If you have any further questions about this new benefits plan, please do not hesitate to contact me. 

A.   Buffer, bad news, reasons, and closing.

B.   Closing, buffer, bad news, and reasons. 

C.   Buffer, reasons, bad news, and closing. 

D.   Bad news, reasons, buffer, and closing.

A.   Please answer the following questions about your Web services.

B.   I recently read an article about your firm in the local newspaper.

C.   My name is Jill Aubrey, and I am the office manager for Cape Consulting Inc.

D.   Cape Consulting Inc. is the premier communication-consulting firm in the Cape and islands area.

A.   include familiar expressions such as "If I may be of further assistance, please don't hesitate to call me."

B.   omit the sender's name to avoid legal liability. 

C.   avoid repeating the information provided or referring to its use.

D.   provide specific details (time, date, etc.) if further action is required.

A.   Subject, closing, body, and opening.

B.   Subject, closing, body, opening.

C.   Subject, opening, body, and closing.

D.   Buffer, reasons, bad news, and closing.

A.   Bad news, reasons, buffer, and closing

B.   Bad news, explanation, reasons, and closing

C.   Buffer, explanation, reasons, and closing

D.   Buffer, reasons, bad news, and closing

A.   Prewriting, drafting, and revising. 

B.   Analyze, anticipate, and adapt. 

C.   Edit, proofread, and evaluate. 

D.   Organize,research, and draft.

A.   Eliminating unnecessary words like long lead-ins and words that add no value.  

B.   Adapting a message to its audience.

C.   Adding unnecessary words to a message to make it longer. 

D.   Using positive language that avoids negative words.

A.   Capture the reader's attention and interest.

B.   Cite facts, statistics, expert opinions, examples, and specific details to support her request.

C.   Provide her telephone number.

D.   Identify herself and her company.

A.   You may have a very important email going to a large group or your CEO.

B.   All of these.

C.   You may be summarizing something in which you have worked very diligently. 

D.   You may get passionate about something and want to fire back an email.

A.   Analyze, anticipate, and adapt. 

B.   Edit, proofread, and evaluate.

C.   Writing, questioning, and guessing.

D.   Researching, organizing, and drafting. 

A.   We hope you can get our work completed in a timely manner. 

B.   Thanking you in advance for sending a copy of the contract for installation of a new HVAC. 

C.   I would appreciate receiving a copy of the contract for your proposed installation at your earliest possible convenience. 

D.   Please send a contract for heating and ventilation work by April 1 to allow installation to begin by April 15. 

A.   20 words.

B.   40 words.

C.   There is no limit.

D.   10 words.

A.   Low-context

B.   Ancient

C.   High-context

D.   Primitive

A.   Emotional

B.   Psychological

C.   Rational

D.   Dual (both Rational and Emotional)