Busad 110 - Human Relations in Business » Fall 2022 » CH 1 Quiz

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Question #1
The study of why people's beliefs, attitudes, and behaviors can cause problems with others is a part of:
A.   Human resources
B.   Interpersonal relations
C.   Relational resource management.
D.   Personal management.
Question #2
In his company's most recent downsizing, Emil was one of only five workers in his department who was not let go. Emil's employer has reduced its workforce 6 times over the past 2 years. Which of the following emotions is Emil most likely to experience toward his company's management?
A.   Relief.
B.   High general morale.
C.   Gratitude.
D.   Mistrust
Question #3
Which of the following is a workplace development that has given new importance to interpersonal relations?
A.   General higher morale among today's workers.
B.   More leisure time than ever.
C.   Workers can expect to work for fewer employers than ever before
D.   Changing work patterns create new opportunities and new challenges.
Question #4
All of the following are important developments that have increased the importance of human relations except:
A.   Churning dislocations caused by mergers.
B.   An increase in workplace incivility.
C.   All of these are important developments
D.   The increased use of technology.
Question #5
One of the main differences between human relations and the behavioral sciences is that:
A.   The field of human relations attempts to anticipate, resolve, and even prevent problems
B.   The behavioral sciences are oriented more toward application than is the field of human relations.
C.   The behavioral sciences are less interested in the reasons for human behavior than is the field of human relations.
D.   The field of human relations focuses exclusively on the workplace.
Question #6
Which of the following is a type of relationship that does not have to be managed?
A.   Relationships with machinery
B.   One to one relationships
C.   Relationships with persons in groups
D.   Relationships with ourselves
Question #7
When Cinda's husband developed cancer, her coworkers gathered around her and her family. They provided food, transportation, and other daily necessities for her children so that Cinda could be with her husband during his treatment. Cinda's coworkers were providing:
A.   Emotional support.
B.   Personal structure and values.
C.   Goal-setting behavior.
D.   Help with her social needs.
Question #8
One way in which employers are coping with family influences on human relations is by providing:
A.   Work-family programs and policies.
B.   Substance abuse counseling for employees.
C.   Increased penalties for absenteeism, tardiness, and turnover.
D.   Retraining for laid-off workers.
Question #9
According to the text, which of the following is not a force influencing workplace behavior?
A.   Supervisory-management influence
B.   Job influence
C.   Political influence
D.   Organizational culture
Question #10
During the late 1940s and throughout the 1950s, American management theorists focused their attention on:
A.   Abuses of child laborers.
B.   Group dynamics and motivational methods.
C.   Better pay and working conditions.
D.   Scientific management.

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