Busad 110 - Human Relations in Business » Fall 2022 » CH 1 Quiz

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Question #1
The study of why people's beliefs, attitudes, and behaviors can cause problems with others is a part of:
A.   Personal management.
B.   Human resources
C.   Interpersonal relations
D.   Relational resource management.
Question #2
In his company's most recent downsizing, Emil was one of only five workers in his department who was not let go. Emil's employer has reduced its workforce 6 times over the past 2 years. Which of the following emotions is Emil most likely to experience toward his company's management?
A.   Gratitude.
B.   Mistrust
C.   Relief.
D.   High general morale.
Question #3
Which of the following is a workplace development that has given new importance to interpersonal relations?
A.   Workers can expect to work for fewer employers than ever before
B.   Changing work patterns create new opportunities and new challenges.
C.   More leisure time than ever.
D.   General higher morale among today's workers.
Question #4
All of the following are important developments that have increased the importance of human relations except:
A.   An increase in workplace incivility.
B.   The increased use of technology.
C.   Churning dislocations caused by mergers.
D.   All of these are important developments
Question #5
One of the main differences between human relations and the behavioral sciences is that:
A.   The field of human relations focuses exclusively on the workplace.
B.   The behavioral sciences are less interested in the reasons for human behavior than is the field of human relations.
C.   The field of human relations attempts to anticipate, resolve, and even prevent problems
D.   The behavioral sciences are oriented more toward application than is the field of human relations.
Question #6
Which of the following is a type of relationship that does not have to be managed?
A.   Relationships with persons in groups
B.   Relationships with ourselves
C.   One to one relationships
D.   Relationships with machinery
Question #7
When Cinda's husband developed cancer, her coworkers gathered around her and her family. They provided food, transportation, and other daily necessities for her children so that Cinda could be with her husband during his treatment. Cinda's coworkers were providing:
A.   Goal-setting behavior.
B.   Emotional support.
C.   Personal structure and values.
D.   Help with her social needs.
Question #8
One way in which employers are coping with family influences on human relations is by providing:
A.   Increased penalties for absenteeism, tardiness, and turnover.
B.   Work-family programs and policies.
C.   Retraining for laid-off workers.
D.   Substance abuse counseling for employees.
Question #9
According to the text, which of the following is not a force influencing workplace behavior?
A.   Job influence
B.   Supervisory-management influence
C.   Organizational culture
D.   Political influence
Question #10
During the late 1940s and throughout the 1950s, American management theorists focused their attention on:
A.   Abuses of child laborers.
B.   Better pay and working conditions.
C.   Scientific management.
D.   Group dynamics and motivational methods.

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