Busad 110 - Human Relations in Business » Fall 2022 » CH 2 Quiz

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Question #1
The example in your text concerning organizational communication at BP highlights the impact of communication on:
A.   All aspects of a business.
B.   Training
C.   How communication can affect morale.
D.   Managers can have inopportune moments of failure
Question #2
Which of the following is appropriate content for an impersonal communication?
A.   Performance evaluations.
B.   Layoff notices.
C.   Complex instructions for using new office software
D.   Company policy manuals
Question #3
According to the text, how much time should be spent making eye contact during business meetings?
A.   25%
B.   50%
C.   100%
D.   60-70%
Question #4
Which of the following is not a filter that may be used by a sender of a message?
A.   Attitudes
B.   Gender-specific focus
C.   Soluble
D.   Emotions
Question #5
Hakeem was dismayed to discover that he offended coworkers by standing 2 feet away from them during business conversations. In the U.S., what distance would have been more appropriate?
A.   15 to 20 feet.
B.   25 to 100 feet.
C.   4 to 12 feet
D.   12 to 18 inches
Question #6
Which of the following skills is used by active listeners?
A.   Use of active verbs instead of passive verbs.
B.   Accepting what is said by the speaker.
C.   Listening for evidence that supports your point of view.
D.   Clarification of points by asking questions.
Question #7
At the end of their discussion of the productivity problems in Ron's department, Cole restated Ron's concerns: "In other words, Ron, we need to train your workers." Which aspect of active listening does Cole's statement exemplify?
A.   Giving the speaker full attention
B.   Clarifying by asking questions
C.   Developing a listening attitude
D.   Confirming understanding of the speaker's message by using feedback
Question #8
Which of the following is not a result associated with the grapevine?
A.   Weaken authority
B.   Ruin reputations
C.   All of these
D.   Undermine morale
Question #9
When Ernesto needed to learn what his employees really think about his company's new pension plan, he approached Vonnie, a long-time secretary in the legal department with contacts throughout the organization. Ernesto's action is best described as:
A.   Spying.
B.   Using people and loving things.
C.   Working the grapevine.
D.   Pruning the grapevine.
Question #10
Using capital letters throughout an e-mail message is the verbal equivalent of:
A.   Sexual harassment.
B.   Using profanity.
C.   Asking for confidentiality.
D.   Shouting.

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