Busad 110 - Human Relations in Business » Fall 2022 » CH 2 Quiz

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Question #1
The example in your text concerning organizational communication at BP highlights the impact of communication on:
A.   Training
B.   Managers can have inopportune moments of failure
C.   How communication can affect morale.
D.   All aspects of a business.
Question #2
Which of the following is appropriate content for an impersonal communication?
A.   Performance evaluations.
B.   Complex instructions for using new office software
C.   Company policy manuals
D.   Layoff notices.
Question #3
According to the text, how much time should be spent making eye contact during business meetings?
A.   100%
B.   25%
C.   50%
D.   60-70%
Question #4
Which of the following is not a filter that may be used by a sender of a message?
A.   Emotions
B.   Attitudes
C.   Gender-specific focus
D.   Soluble
Question #5
Hakeem was dismayed to discover that he offended coworkers by standing 2 feet away from them during business conversations. In the U.S., what distance would have been more appropriate?
A.   4 to 12 feet
B.   15 to 20 feet.
C.   12 to 18 inches
D.   25 to 100 feet.
Question #6
Which of the following skills is used by active listeners?
A.   Listening for evidence that supports your point of view.
B.   Accepting what is said by the speaker.
C.   Use of active verbs instead of passive verbs.
D.   Clarification of points by asking questions.
Question #7
At the end of their discussion of the productivity problems in Ron's department, Cole restated Ron's concerns: "In other words, Ron, we need to train your workers." Which aspect of active listening does Cole's statement exemplify?
A.   Giving the speaker full attention
B.   Clarifying by asking questions
C.   Developing a listening attitude
D.   Confirming understanding of the speaker's message by using feedback
Question #8
Which of the following is not a result associated with the grapevine?
A.   Ruin reputations
B.   Undermine morale
C.   All of these
D.   Weaken authority
Question #9
When Ernesto needed to learn what his employees really think about his company's new pension plan, he approached Vonnie, a long-time secretary in the legal department with contacts throughout the organization. Ernesto's action is best described as:
A.   Working the grapevine.
B.   Pruning the grapevine.
C.   Spying.
D.   Using people and loving things.
Question #10
Using capital letters throughout an e-mail message is the verbal equivalent of:
A.   Using profanity.
B.   Shouting.
C.   Sexual harassment.
D.   Asking for confidentiality.

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