Busad 110 - Human Relations in Business » Fall 2022 » CH 2 Quiz

Need help with your exam preparation?

Existing Quiz Clients Login here
Question #1
The example in your text concerning organizational communication at BP highlights the impact of communication on:
A.   All aspects of a business.
B.   Training
C.   Managers can have inopportune moments of failure
D.   How communication can affect morale.
Question #2
Which of the following is appropriate content for an impersonal communication?
A.   Layoff notices.
B.   Performance evaluations.
C.   Complex instructions for using new office software
D.   Company policy manuals
Question #3
According to the text, how much time should be spent making eye contact during business meetings?
A.   50%
B.   25%
C.   60-70%
D.   100%
Question #4
Which of the following is not a filter that may be used by a sender of a message?
A.   Gender-specific focus
B.   Soluble
C.   Attitudes
D.   Emotions
Question #5
Hakeem was dismayed to discover that he offended coworkers by standing 2 feet away from them during business conversations. In the U.S., what distance would have been more appropriate?
A.   15 to 20 feet.
B.   4 to 12 feet
C.   25 to 100 feet.
D.   12 to 18 inches
Question #6
Which of the following skills is used by active listeners?
A.   Use of active verbs instead of passive verbs.
B.   Listening for evidence that supports your point of view.
C.   Clarification of points by asking questions.
D.   Accepting what is said by the speaker.
Question #7
At the end of their discussion of the productivity problems in Ron's department, Cole restated Ron's concerns: "In other words, Ron, we need to train your workers." Which aspect of active listening does Cole's statement exemplify?
A.   Confirming understanding of the speaker's message by using feedback
B.   Clarifying by asking questions
C.   Developing a listening attitude
D.   Giving the speaker full attention
Question #8
Which of the following is not a result associated with the grapevine?
A.   Weaken authority
B.   Undermine morale
C.   All of these
D.   Ruin reputations
Question #9
When Ernesto needed to learn what his employees really think about his company's new pension plan, he approached Vonnie, a long-time secretary in the legal department with contacts throughout the organization. Ernesto's action is best described as:
A.   Spying.
B.   Using people and loving things.
C.   Working the grapevine.
D.   Pruning the grapevine.
Question #10
Using capital letters throughout an e-mail message is the verbal equivalent of:
A.   Sexual harassment.
B.   Asking for confidentiality.
C.   Shouting.
D.   Using profanity.

Need help with your exam preparation?

Existing Quiz Clients Login here