A.   An unchangeable way of thinking and behaving.

B.   Set of thoughts accepted as true, leading one to think, feel, and behave either positively or negatively.

C.   Foundation for a person's values.

D.   Relatively simple, one-dimensional emotion about a person or object.

A.   Communicative.

B.   Emotional

C.   Cognitive.

D.   Behavioral.

A.   learn to work independently as more workplaces become virtual

B.   put themselves in someone else’s position in order to understand how that person is feeling

C.   become experts in technology

D.   put their opinions first and persistently communicate their opinions to others.

A.   Conceptual age

B.   Information age.

C.   Technical age.

D.   Digital age.

A.   Self-improvement and continuous learning will lead to positive employees.

B.   Workers resent being encouraged by employers to volunteer time for community causes, even if given time off to participate.

C.   While a fun work environment is desired by employees, providing it is a real drain on corporate profits.

D.   A creative workforce is not necessarily a happier, more productive workforce.

A.   Self-motivated.

B.   Self-aware.

C.   Self-conscious.

D.   Self-actualized.

A.   It has an advantage in global competition over companies with less diverse workforces.

B.   Its benefits costs are higher than average.

C.   It cannot demand that employees overcome prejudices that they may harbor against their coworkers.

D.   Its talent level is lower than average.

A.   Culture.

B.   Attitude.

C.   Total learning.

D.   Socialization.

A.   Optimism

B.   Cynicism.

C.   Independent thought.

D.   Groupthink.

A.   Impossible because attitudes are enduring.

B.   Challenging but critical to continued growth and success.

C.   Easy but not significant.

D.   Difficult, and rarely results in long-lasting benefits.