A.   An unchangeable way of thinking and behaving.

B.   Relatively simple, one-dimensional emotion about a person or object.

C.   Foundation for a person's values.

D.   Set of thoughts accepted as true, leading one to think, feel, and behave either positively or negatively.

A.   Cognitive.

B.   Communicative.

C.   Behavioral.

D.   Emotional

A.   become experts in technology

B.   put themselves in someone else’s position in order to understand how that person is feeling

C.   put their opinions first and persistently communicate their opinions to others.

D.   learn to work independently as more workplaces become virtual

A.   Technical age.

B.   Conceptual age

C.   Information age.

D.   Digital age.

A.   Self-improvement and continuous learning will lead to positive employees.

B.   A creative workforce is not necessarily a happier, more productive workforce.

C.   While a fun work environment is desired by employees, providing it is a real drain on corporate profits.

D.   Workers resent being encouraged by employers to volunteer time for community causes, even if given time off to participate.

A.   Self-aware.

B.   Self-actualized.

C.   Self-conscious.

D.   Self-motivated.

A.   It cannot demand that employees overcome prejudices that they may harbor against their coworkers.

B.   Its talent level is lower than average.

C.   Its benefits costs are higher than average.

D.   It has an advantage in global competition over companies with less diverse workforces.

A.   Culture.

B.   Socialization.

C.   Total learning.

D.   Attitude.

A.   Independent thought.

B.   Groupthink.

C.   Cynicism.

D.   Optimism

A.   Challenging but critical to continued growth and success.

B.   Difficult, and rarely results in long-lasting benefits.

C.   Easy but not significant.

D.   Impossible because attitudes are enduring.