A.   Relatively simple, one-dimensional emotion about a person or object.

B.   An unchangeable way of thinking and behaving.

C.   Foundation for a person's values.

D.   Set of thoughts accepted as true, leading one to think, feel, and behave either positively or negatively.

A.   Emotional

B.   Behavioral.

C.   Communicative.

D.   Cognitive.

A.   learn to work independently as more workplaces become virtual

B.   put their opinions first and persistently communicate their opinions to others.

C.   become experts in technology

D.   put themselves in someone else’s position in order to understand how that person is feeling

A.   Digital age.

B.   Conceptual age

C.   Information age.

D.   Technical age.

A.   A creative workforce is not necessarily a happier, more productive workforce.

B.   Workers resent being encouraged by employers to volunteer time for community causes, even if given time off to participate.

C.   While a fun work environment is desired by employees, providing it is a real drain on corporate profits.

D.   Self-improvement and continuous learning will lead to positive employees.

A.   Self-conscious.

B.   Self-aware.

C.   Self-actualized.

D.   Self-motivated.

A.   It cannot demand that employees overcome prejudices that they may harbor against their coworkers.

B.   Its talent level is lower than average.

C.   Its benefits costs are higher than average.

D.   It has an advantage in global competition over companies with less diverse workforces.

A.   Total learning.

B.   Culture.

C.   Attitude.

D.   Socialization.

A.   Optimism

B.   Cynicism.

C.   Groupthink.

D.   Independent thought.

A.   Difficult, and rarely results in long-lasting benefits.

B.   Easy but not significant.

C.   Challenging but critical to continued growth and success.

D.   Impossible because attitudes are enduring.