A.   An unchangeable way of thinking and behaving.

B.   Relatively simple, one-dimensional emotion about a person or object.

C.   Set of thoughts accepted as true, leading one to think, feel, and behave either positively or negatively.

D.   Foundation for a person's values.

A.   Cognitive.

B.   Emotional

C.   Communicative.

D.   Behavioral.

A.   learn to work independently as more workplaces become virtual

B.   put their opinions first and persistently communicate their opinions to others.

C.   put themselves in someone else’s position in order to understand how that person is feeling

D.   become experts in technology

A.   Information age.

B.   Digital age.

C.   Conceptual age

D.   Technical age.

A.   A creative workforce is not necessarily a happier, more productive workforce.

B.   Self-improvement and continuous learning will lead to positive employees.

C.   While a fun work environment is desired by employees, providing it is a real drain on corporate profits.

D.   Workers resent being encouraged by employers to volunteer time for community causes, even if given time off to participate.

A.   Self-conscious.

B.   Self-actualized.

C.   Self-motivated.

D.   Self-aware.

A.   It has an advantage in global competition over companies with less diverse workforces.

B.   It cannot demand that employees overcome prejudices that they may harbor against their coworkers.

C.   Its talent level is lower than average.

D.   Its benefits costs are higher than average.

A.   Attitude.

B.   Culture.

C.   Socialization.

D.   Total learning.

A.   Optimism

B.   Independent thought.

C.   Groupthink.

D.   Cynicism.

A.   Difficult, and rarely results in long-lasting benefits.

B.   Easy but not significant.

C.   Impossible because attitudes are enduring.

D.   Challenging but critical to continued growth and success.