A.   Relatively simple, one-dimensional emotion about a person or object.

B.   Foundation for a person's values.

C.   An unchangeable way of thinking and behaving.

D.   Set of thoughts accepted as true, leading one to think, feel, and behave either positively or negatively.

A.   Communicative.

B.   Emotional

C.   Behavioral.

D.   Cognitive.

A.   put themselves in someone else’s position in order to understand how that person is feeling

B.   become experts in technology

C.   put their opinions first and persistently communicate their opinions to others.

D.   learn to work independently as more workplaces become virtual

A.   Technical age.

B.   Digital age.

C.   Conceptual age

D.   Information age.

A.   While a fun work environment is desired by employees, providing it is a real drain on corporate profits.

B.   Self-improvement and continuous learning will lead to positive employees.

C.   Workers resent being encouraged by employers to volunteer time for community causes, even if given time off to participate.

D.   A creative workforce is not necessarily a happier, more productive workforce.

A.   Self-motivated.

B.   Self-actualized.

C.   Self-aware.

D.   Self-conscious.

A.   It cannot demand that employees overcome prejudices that they may harbor against their coworkers.

B.   Its benefits costs are higher than average.

C.   It has an advantage in global competition over companies with less diverse workforces.

D.   Its talent level is lower than average.

A.   Attitude.

B.   Total learning.

C.   Socialization.

D.   Culture.

A.   Cynicism.

B.   Groupthink.

C.   Optimism

D.   Independent thought.

A.   Impossible because attitudes are enduring.

B.   Difficult, and rarely results in long-lasting benefits.

C.   Easy but not significant.

D.   Challenging but critical to continued growth and success.