A.   Foundation for a person's values.

B.   Relatively simple, one-dimensional emotion about a person or object.

C.   Set of thoughts accepted as true, leading one to think, feel, and behave either positively or negatively.

D.   An unchangeable way of thinking and behaving.

A.   Cognitive.

B.   Behavioral.

C.   Communicative.

D.   Emotional

A.   become experts in technology

B.   learn to work independently as more workplaces become virtual

C.   put their opinions first and persistently communicate their opinions to others.

D.   put themselves in someone else’s position in order to understand how that person is feeling

A.   Conceptual age

B.   Digital age.

C.   Information age.

D.   Technical age.

A.   While a fun work environment is desired by employees, providing it is a real drain on corporate profits.

B.   Self-improvement and continuous learning will lead to positive employees.

C.   Workers resent being encouraged by employers to volunteer time for community causes, even if given time off to participate.

D.   A creative workforce is not necessarily a happier, more productive workforce.

A.   Self-aware.

B.   Self-actualized.

C.   Self-motivated.

D.   Self-conscious.

A.   It cannot demand that employees overcome prejudices that they may harbor against their coworkers.

B.   It has an advantage in global competition over companies with less diverse workforces.

C.   Its talent level is lower than average.

D.   Its benefits costs are higher than average.

A.   Total learning.

B.   Culture.

C.   Attitude.

D.   Socialization.

A.   Independent thought.

B.   Groupthink.

C.   Cynicism.

D.   Optimism

A.   Easy but not significant.

B.   Difficult, and rarely results in long-lasting benefits.

C.   Challenging but critical to continued growth and success.

D.   Impossible because attitudes are enduring.