Busad 110 - Human Relations in Business » Fall 2022 » CH 7 Quiz

Need help with your exam preparation?

Existing Quiz Clients Login here
Question #1
Establishing and maintaining effective relationships with people at work depends on:
A.   Emulating the behavior of others.
B.   Knowing what motivates others.
C.   The excellence of one's technical skills.
D.   The level of one's sociability and dominance.
Question #2
______ is defined as the influences that account for the initiation, direction, intensity and persistence of behavior.
A.   Behavioral intensity
B.   Motivation
C.   Pressurization
D.   Socialization
Question #3
According to Maslow's hierarchy, physiological and security needs:
A.   Are more likely to be satisfied by external motivators than by internal motivators
B.   Cannot be satisfied by external motivators.
C.   Are unrelated to workplace motivation.
D.   Correspond roughly with Herzberg's motivational factors.
Question #4
According to Herzberg, ____ factors represent the basic things people consider essential to any job.
A.   Self-esteem
B.   Motivational
C.   Maintenance
D.   Hygiene
Question #5
A shortcoming of Herzberg's motivation theory is that:
A.   It fails to emphasize adequately the importance of internal motivators.
B.   It is more complicated than Maslow's theory, but explains less.
C.   It does not acknowledge those workers who prefer routine work for a secure paycheck.
D.   It contradicts Maslow's theory in nearly every way
Question #6
Conor confidently predicted from his first day on the job that he would rise through the ranks of management. Within fifteen years, Conor was CEO of the company. This situation provides support for which theory of motivation?
A.   Theory X
B.   Empowerment theory
C.   Hierarchy theory
D.   Expectancy theory
Question #7
Which of the following is not a way in which goal setting motivates people?
A.   Ensures success.
B.   Provides power of purpose.
C.   Encourages effort.
D.   Forces bridging of the gap between dream and reality.
Question #8
The most flexible and innovative way to enhance workers' knowledge is to provide:
A.   Opportunities to access self-paced courses online
B.   Continuing education seminars twice yearly at corporate headquarters
C.   Tuition reimbursement for traditional college courses.
D.   Budget more resources for training manuals and orientation materials.
Question #9
The study Pygmalion in the Classroom provides evidence that:
A.   The expectations of others can be a powerful influence on an individual's performance.
B.   Supervisors almost always set their expectations too high.
C.   The original play is always better than the sequel.
D.   To be effective, expectations must be communicated in writing.
Question #10
Exercises in which one writes sentences about one's "life purpose" combine:
A.   Striving for balance and external rewards.
B.   Empowerment and empathy
C.   Goal setting and empathy.
D.   Goal setting and striving for balance.

Need help with your exam preparation?

Existing Quiz Clients Login here