Busad 110 - Human Relations in Business » Fall 2022 » CH 7 Quiz

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Question #1
Establishing and maintaining effective relationships with people at work depends on:
A.   Knowing what motivates others.
B.   Emulating the behavior of others.
C.   The excellence of one's technical skills.
D.   The level of one's sociability and dominance.
Question #2
______ is defined as the influences that account for the initiation, direction, intensity and persistence of behavior.
A.   Pressurization
B.   Behavioral intensity
C.   Motivation
D.   Socialization
Question #3
According to Maslow's hierarchy, physiological and security needs:
A.   Are unrelated to workplace motivation.
B.   Correspond roughly with Herzberg's motivational factors.
C.   Cannot be satisfied by external motivators.
D.   Are more likely to be satisfied by external motivators than by internal motivators
Question #4
According to Herzberg, ____ factors represent the basic things people consider essential to any job.
A.   Maintenance
B.   Self-esteem
C.   Motivational
D.   Hygiene
Question #5
A shortcoming of Herzberg's motivation theory is that:
A.   It fails to emphasize adequately the importance of internal motivators.
B.   It is more complicated than Maslow's theory, but explains less.
C.   It contradicts Maslow's theory in nearly every way
D.   It does not acknowledge those workers who prefer routine work for a secure paycheck.
Question #6
Conor confidently predicted from his first day on the job that he would rise through the ranks of management. Within fifteen years, Conor was CEO of the company. This situation provides support for which theory of motivation?
A.   Expectancy theory
B.   Empowerment theory
C.   Theory X
D.   Hierarchy theory
Question #7
Which of the following is not a way in which goal setting motivates people?
A.   Encourages effort.
B.   Ensures success.
C.   Forces bridging of the gap between dream and reality.
D.   Provides power of purpose.
Question #8
The most flexible and innovative way to enhance workers' knowledge is to provide:
A.   Tuition reimbursement for traditional college courses.
B.   Budget more resources for training manuals and orientation materials.
C.   Continuing education seminars twice yearly at corporate headquarters
D.   Opportunities to access self-paced courses online
Question #9
The study Pygmalion in the Classroom provides evidence that:
A.   The expectations of others can be a powerful influence on an individual's performance.
B.   The original play is always better than the sequel.
C.   Supervisors almost always set their expectations too high.
D.   To be effective, expectations must be communicated in writing.
Question #10
Exercises in which one writes sentences about one's "life purpose" combine:
A.   Goal setting and empathy.
B.   Goal setting and striving for balance.
C.   Empowerment and empathy
D.   Striving for balance and external rewards.

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