Busad 110 - Human Relations in Business » Fall 2022 » CH 7 Quiz

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Question #1
Establishing and maintaining effective relationships with people at work depends on:
A.   Knowing what motivates others.
B.   The level of one's sociability and dominance.
C.   The excellence of one's technical skills.
D.   Emulating the behavior of others.
Question #2
______ is defined as the influences that account for the initiation, direction, intensity and persistence of behavior.
A.   Socialization
B.   Motivation
C.   Behavioral intensity
D.   Pressurization
Question #3
According to Maslow's hierarchy, physiological and security needs:
A.   Are more likely to be satisfied by external motivators than by internal motivators
B.   Are unrelated to workplace motivation.
C.   Correspond roughly with Herzberg's motivational factors.
D.   Cannot be satisfied by external motivators.
Question #4
According to Herzberg, ____ factors represent the basic things people consider essential to any job.
A.   Motivational
B.   Maintenance
C.   Hygiene
D.   Self-esteem
Question #5
A shortcoming of Herzberg's motivation theory is that:
A.   It does not acknowledge those workers who prefer routine work for a secure paycheck.
B.   It contradicts Maslow's theory in nearly every way
C.   It fails to emphasize adequately the importance of internal motivators.
D.   It is more complicated than Maslow's theory, but explains less.
Question #6
Conor confidently predicted from his first day on the job that he would rise through the ranks of management. Within fifteen years, Conor was CEO of the company. This situation provides support for which theory of motivation?
A.   Hierarchy theory
B.   Theory X
C.   Expectancy theory
D.   Empowerment theory
Question #7
Which of the following is not a way in which goal setting motivates people?
A.   Forces bridging of the gap between dream and reality.
B.   Ensures success.
C.   Provides power of purpose.
D.   Encourages effort.
Question #8
The most flexible and innovative way to enhance workers' knowledge is to provide:
A.   Opportunities to access self-paced courses online
B.   Continuing education seminars twice yearly at corporate headquarters
C.   Budget more resources for training manuals and orientation materials.
D.   Tuition reimbursement for traditional college courses.
Question #9
The study Pygmalion in the Classroom provides evidence that:
A.   To be effective, expectations must be communicated in writing.
B.   The expectations of others can be a powerful influence on an individual's performance.
C.   The original play is always better than the sequel.
D.   Supervisors almost always set their expectations too high.
Question #10
Exercises in which one writes sentences about one's "life purpose" combine:
A.   Goal setting and striving for balance.
B.   Goal setting and empathy.
C.   Empowerment and empathy
D.   Striving for balance and external rewards.

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