Busad 110 - Human Relations in Business » Fall 2022 » CH 7 Quiz

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Question #1
Establishing and maintaining effective relationships with people at work depends on:
A.   The excellence of one's technical skills.
B.   Emulating the behavior of others.
C.   The level of one's sociability and dominance.
D.   Knowing what motivates others.
Question #2
______ is defined as the influences that account for the initiation, direction, intensity and persistence of behavior.
A.   Behavioral intensity
B.   Pressurization
C.   Socialization
D.   Motivation
Question #3
According to Maslow's hierarchy, physiological and security needs:
A.   Correspond roughly with Herzberg's motivational factors.
B.   Are unrelated to workplace motivation.
C.   Are more likely to be satisfied by external motivators than by internal motivators
D.   Cannot be satisfied by external motivators.
Question #4
According to Herzberg, ____ factors represent the basic things people consider essential to any job.
A.   Motivational
B.   Self-esteem
C.   Hygiene
D.   Maintenance
Question #5
A shortcoming of Herzberg's motivation theory is that:
A.   It contradicts Maslow's theory in nearly every way
B.   It does not acknowledge those workers who prefer routine work for a secure paycheck.
C.   It fails to emphasize adequately the importance of internal motivators.
D.   It is more complicated than Maslow's theory, but explains less.
Question #6
Conor confidently predicted from his first day on the job that he would rise through the ranks of management. Within fifteen years, Conor was CEO of the company. This situation provides support for which theory of motivation?
A.   Hierarchy theory
B.   Theory X
C.   Empowerment theory
D.   Expectancy theory
Question #7
Which of the following is not a way in which goal setting motivates people?
A.   Ensures success.
B.   Forces bridging of the gap between dream and reality.
C.   Encourages effort.
D.   Provides power of purpose.
Question #8
The most flexible and innovative way to enhance workers' knowledge is to provide:
A.   Continuing education seminars twice yearly at corporate headquarters
B.   Opportunities to access self-paced courses online
C.   Budget more resources for training manuals and orientation materials.
D.   Tuition reimbursement for traditional college courses.
Question #9
The study Pygmalion in the Classroom provides evidence that:
A.   The expectations of others can be a powerful influence on an individual's performance.
B.   Supervisors almost always set their expectations too high.
C.   The original play is always better than the sequel.
D.   To be effective, expectations must be communicated in writing.
Question #10
Exercises in which one writes sentences about one's "life purpose" combine:
A.   Empowerment and empathy
B.   Goal setting and striving for balance.
C.   Striving for balance and external rewards.
D.   Goal setting and empathy.

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