Busad 110 - Human Relations in Business » Fall 2022 » CH 10 Quiz

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Question #1
One of the characteristics of positive energy is that it:
A.   Provides help with physically draining work, but not with mentally difficult work.
B.   Cannot overcome the adverse effects of empowerment.
C.   Requires more focused effort to maintain than negative energy requires.
D.   Helps employees to undertake demanding work
Question #2
According to Judy Orloff, _____ is fearful, judgmental and depleting.
A.   backbiting
B.   rumor
C.   positive energy
D.   negative energy
Question #3
The department that Demetri supervises ranks highest among the company's profit centers. Demetri works hard to maintain good interpersonal relationships with his employees. This example demonstrates which of the following principles?
A.   Avoiding confirmation behaviors will increase productivity.
B.   Positive reinforcement may increase productivity.
C.   Strokes equal bucks.
D.   Productive workers become happy workers.
Question #4
Jackie's supervisor was two weeks late with his evaluation of her quarterly report. Jackie finally begged her supervisor to critique the report, even though she realized that his comments would be scathing. Jackie's behavior illustrates that:
A.   Her supervisor wants her to resign.
B.   Sam is an ineffective employee.
C.   Negative feedback is more motivating than positive feedback.
D.   Workers prefer negative feedback to no feedback at all.
Question #5
Managers who believe that praising workers will lead to requests for pay increases:
A.   Correctly describe the reactions of lower-level workers but not the reactions of middle and upper managers.
B.   Simply lack the time to praise their workers.
C.   Are convinced that praise reduces productivity, so that workers do not deserve pay increases.
D.   Are often wrong; if workers do not receive intangible rewards such as praise, they often demand higher tangible rewards, such as pay raises.
Question #6
Which of the following is not a barrier to positive reinforcement?
A.   Preoccupation with self.
B.   Misconceptions about positive reinforcement.
C.   Giving positive reinforcement too freely.
D.   Failing to identify commendable actions.
Question #7
Concerning the impact of noncash incentive programs, many companies have discovered that:
A.   Noncash incentives fail to motivate the majority of workers.
B.   To motivate employees to exert continuous effort, monetary incentives work better than noncash incentives
C.   Tangible rewards such as company-logo jewelry are more effective motivators than intangible rewards such as vacation travel.
D.   Intangible awards such as "Employee of the Month" parking spaces are more effective motivators than are tangible rewards such as briefcases.
Question #8
A weaver at the Longaberger Company produces baskets by hand, earning a predetermined amount for each basket produced, and a bonus for each basket beyond the quota. Longaberger's bonus system is an example of a:
A.   Profit sharing plan
B.   Pay for knowledge plan
C.   Gain sharing program.
D.   Production incentive.
Question #9
Phil and Joe work for the same company. Phil believed that he would win this year's "Hustle Award." When it was announced that Joe had won, Phil felt that his hard work had been slighted. This situation illustrates that noncash incentive programs:
A.   Are a bad idea.
B.   Often are interpreted as punishment by those who fail to receive an anticipated award.
C.   Are less effective than cash incentive programs.
D.   Undermine teamwork.
Question #10
Which of the following actions do not show appreciation?
A.   Recognizing someone at a staff meeting.
B.   Giving a limp handshake.
C.   Asking for advice.
D.   Asking someone to demonstrate correct performance.

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