Busad 110 - Human Relations in Business » Fall 2022 » CH 11 Quiz

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Question #1
One of the most important ways to establish a positive professional presence from the very first impression is to:
A.   Be the first to speak.
B.   Wear appropriate attire for the people one will contact and the places one will be.
C.   Relax your posture, slumping forward to enhance two-way communication.
D.   Avoid eye contact with others, lest one be thought too aggressive.
Question #2
______ is a dynamic blend of poise, self-confidence, control and style that empowers us to be able to command respect in any situation.
A.   Primacy effect
B.   Professional preparedness
C.   Professional competence
D.   Professional presence
Question #3
Cultural influences can lead people to develop stereotypes about different people. It is important to consider cultural differences. For example, when a Korean shopkeeper places the change on the counter, not in your hand she is being:
A.   Polite.
B.   Hostile
C.   Rude
D.   Distant.
Question #4
Cultural influences can lead people to develop stereotypes about different people. It is important to consider cultural differences. For example, Ho-uk, a Korean student, refuses to call his professor by the first name. His refusal is because:
A.   He is hostile toward the professor.
B.   He holds the professor in contempt.
C.   He lacks language skills.
D.   He respects the professor.
Question #5
Which of the following is NOT an important component of a person's image?
A.   Positive attitude.
B.   Surface language.
C.   Voice quality.
D.   Where you were born.
Question #6
Which of the following is not a factor that should influence your choice of clothing for work?
A.   The products or services offered by your job.
B.   Desired image projected by the organization.
C.   The type of customer you help on your job.
D.   How much money you make from the job.
Question #7
Your _______ describes the attributes and the image you wish to portray to others when they think of you.
A.   surface language
B.   professional presence
C.   personal brand
D.   image
Question #8
Alan pays particular attention to his facial expression in business settings because he realizes that it is the second most noticeable part of himself, ranking after:
A.   Voice quality.
B.   Overall appearance
C.   A handshake.
D.   Self-confidence.
Question #9
Conversational etiquette dictates that:
A.   Informality is the key to developing rapport.
B.   We should use titles of respect—Ms., Miss, Mr., Professor, or Dr.—until the relationship is established.
C.   Professionals such as medical doctors should never be addressed by their first name.
D.   Work-related associates prefer to be addressed informally by their first names.
Question #10
According to your text, the ultimate career killer is:
A.   Poor communication skills.
B.   Incivility
C.   Lack of technological experience.
D.   Inability to adapt to economic change.

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