Busad 110 - Human Relations in Business » Fall 2022 » CH 11 Quiz

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Question #1
One of the most important ways to establish a positive professional presence from the very first impression is to:
A.   Relax your posture, slumping forward to enhance two-way communication.
B.   Be the first to speak.
C.   Avoid eye contact with others, lest one be thought too aggressive.
D.   Wear appropriate attire for the people one will contact and the places one will be.
Question #2
______ is a dynamic blend of poise, self-confidence, control and style that empowers us to be able to command respect in any situation.
A.   Professional presence
B.   Professional preparedness
C.   Professional competence
D.   Primacy effect
Question #3
Cultural influences can lead people to develop stereotypes about different people. It is important to consider cultural differences. For example, when a Korean shopkeeper places the change on the counter, not in your hand she is being:
A.   Rude
B.   Distant.
C.   Polite.
D.   Hostile
Question #4
Cultural influences can lead people to develop stereotypes about different people. It is important to consider cultural differences. For example, Ho-uk, a Korean student, refuses to call his professor by the first name. His refusal is because:
A.   He is hostile toward the professor.
B.   He respects the professor.
C.   He lacks language skills.
D.   He holds the professor in contempt.
Question #5
Which of the following is NOT an important component of a person's image?
A.   Voice quality.
B.   Positive attitude.
C.   Where you were born.
D.   Surface language.
Question #6
Which of the following is not a factor that should influence your choice of clothing for work?
A.   The type of customer you help on your job.
B.   The products or services offered by your job.
C.   Desired image projected by the organization.
D.   How much money you make from the job.
Question #7
Your _______ describes the attributes and the image you wish to portray to others when they think of you.
A.   image
B.   surface language
C.   professional presence
D.   personal brand
Question #8
Alan pays particular attention to his facial expression in business settings because he realizes that it is the second most noticeable part of himself, ranking after:
A.   A handshake.
B.   Overall appearance
C.   Voice quality.
D.   Self-confidence.
Question #9
Conversational etiquette dictates that:
A.   We should use titles of respect—Ms., Miss, Mr., Professor, or Dr.—until the relationship is established.
B.   Work-related associates prefer to be addressed informally by their first names.
C.   Informality is the key to developing rapport.
D.   Professionals such as medical doctors should never be addressed by their first name.
Question #10
According to your text, the ultimate career killer is:
A.   Poor communication skills.
B.   Incivility
C.   Lack of technological experience.
D.   Inability to adapt to economic change.

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