Glendale Community College » Business Administration » Busad 110 - Human Relations in Business » Fall 2022

Busad 110 - Human Relations in Business » Fall 2022 » CH 12 Quiz

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Question #1

Wanda practices team-building leadership skills in the work unit that she supervises. Which of the following is most likely to be true of Wanda's work team?

A. They will experience synergy in their work outcomes.

B. Their team's profit center will produce lower profits because of the high cost of team building.

C. Their job satisfaction will be lower than the satisfaction of workers with autocratic supervisors.

D. Their stress levels will be higher because they must perform some of the managerial tasks that Wanda should be doing.

Question #2

_____ is one of the problems with teamwork that must be overcome:

A. Insubordination

B. Individualism

C. Incompetence

D. Intimidation

Question #3

____ reflects the extent to which a leader is likely to define and direct his or her role and the roles of subordinates toward goal attainment.

A. Structure

B. Coaching

C. Trust

D. Consideration

Question #4

Higher levels of job satisfaction and less stress can be attributed to _____.

A. effective coaching

B. management

C. leadership

D. teamwork

Question #5

All of the following help to improve consideration skills except:

A. Recognizing accomplishments.

B. Providing for early and frequent success.

C. Discovering individual employee values.

D. Provide specific feedback often

Question #6

Al wants to improve his team-building leadership style. Which of the following should he do?

A. Emphasize private, individualized communication with each team member over group discussions.

B. Demonstrate to his team members that he trusts and respects them.

C. Adopt an authoritarian leadership style for financial decisions.

D. Resolve conflict indirectly, by focusing on making everyone feel good so that the conflict's impact is minimized.

Question #7

Derek prides himself in being an effective manager. He knows there are many ways to this. For example, Derek has developed a detailed orientation and training program for new employees. This is an example of which consideration skill?

A. Taking a personal interest in each employee.

B. Coaching for peak performance.

C. Communicate expectations.

D. Provide for early and frequent success

Question #8

According to the Leadership Grid developed from The Ohio State studies, a high structure/high consideration manager is described as:

A. Leader devotes primary attention to getting the job done. Personal concerns are strictly secondary.

B. Leader strives to achieve a productive balance between getting the job done and maintaining a cohesive, friendly workgroup.

C. Leader retreats to a generally passive role of allowing the situation to take care of itself.

D. Leader strives to promote group harmony and social-need satisfaction.

Question #9

As virtual teams become more common in many companies, managers must learn how to effectively manage them. Which of the following is not a way to effectively manage a virtual team?

A. Require detailed status reports.

B. Let the team members figure out what their strengths are.

C. Structure ways for the virtual team members to get to know each other.

D. Reassign or redefine tasks within the team.

Question #10

All of the following are tips to become a respected team member except:

A. Be frank and candid.

B. Avoid actions that subvert to the interest of the team.

C. Do not submerge your strong beliefs.

D. Do not become part of a clique

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