Which of the following is one aspect of the definition of healthcare quality?

What organization published Crossing the Quality Chasm: A New Health System for the 21st Century?

Which of the following best describes a reliable healthcare service?

Which of the following is one of the three broad aims of the National Quality Strategy?

What are the three primary quality management activities?

Who is considered the father of statistical quality control?

What quality program is managed by the National Institute of Standards and Technology in the US Commerce Department?

What organization sponsored the first program to improve quality in US hospitals?

What is one of the core values found in the Baldrige healthcare criteria for performance excellence?

What activity is done to achieve compliance with minimum quality standards in a healthcare organization?

The Medicare program’s quality management requirements for healthcare facilities are found in what regulations?

Until the 1970s, healthcare quality activities were primarily based on which management system?

What factors unique to healthcare delivery inhibit adoption of some industrial quality improvement techniques?

Which of the following is a structure measure used to evaluate hospital performance?

What is a process measure of staff performance in a nursing home?

What is the first step in constructing a performance measurement?

What framework is used by an organization to categorize system-level performance measures?

Which external group does NOT establish performance measurement requirements for healthcare organizations?

What statistic is used to report a measurement that is comparing two things (e.g., the actual number of hospital deaths as compared to the expected deaths)?

What federal act created incentives for hospitals and providers to adopt electronic health records?

What is the data source for an e-measure?

What document does The Joint Commission require hospitals create to describe each data element captured electronically?

What is the denominator for the performance measure “percentage of home health patients admitted to the hospital”?

Which of the following is a process measure of performance in a hospital intensive care unit?

What type of healthcare organization uses measures found in the Healthcare Effectiveness Data and Information Set (HEDIS)?

What group sponsors the National Guidelines Clearinghouse?

Which of the following is a data-gathering tool used to collect performance measurement data?

Which of the following is a patient experience measure for a hospital?

What does an organization use benchmarking for?

Which of the following factors is NOT considered when selecting a format for displaying measurement data?

Which of the following formats can be used to display measurement data from different time periods?

Which of the following statements best represents the philosophy employed by the Pareto principle?

During which phase of quality management are raw data examined to draw conclusions about performance?

What type of data display is commonly used to report performance measurement data over time?

What is revealed by evaluating the difference between a department’s actual and expected performance?

Which graph is used to display the frequency distribution of measurement data?

The clinic medical director wants to know if there is a correlation between the number of minutes patients must wait to see a physician and the time of day. Which graph would you use to display the data to help determine if a relationship exists between the two variables?

Eliminating wasteful inefficiencies in a process is the primary goal of which performance improvement model?

For a healthcare process to achieve Six Sigma, what level of quality is expected?

Which step follows the assessment phase in the quality management cycle?

Six Sigma projects commonly involve which of these steps?

A health maintenance organization conducted a study on outpatient treatment of patients with asthma. The need for a new asthma management protocol was identified, and it was developed. Now the protocol is being piloted by physicians at two primary care clinics. This project is in which phase of the Plan-Do-Study-Act improvement cycle?

What is the first question asked during a FOCUS-PDCA project?

Achieving near-perfect quality is the primary goal of which performance improvement model?

What type of flowchart shows the process steps and the people involved in each step?

What reporting format is used to summarize the steps of a performance improvement project?

A hospital improvement team has brainstormed several potential solutions to the problem of high nursing staff turnover. What tool could the team use to select the solutions most likely to be successful?

Staff in an ambulatory surgery center want to streamline the patient admission process. What performance improvement tool would they use to get a better understanding of how patients are currently admitted?

The hospital team charged with reducing the incidence of patient falls has selected four different patient care process changes that need to be implemented. What tool would the team use to document the tasks necessary for making these process changes?

An improvement team in a home health agency wants to streamline the process of discharging patients. The team identifies all the factors that will hinder the success of their improvement plans, as well as those factors that will increase the likelihood of success. The team is using what improvement tool?

According to The Joint Commission in 2015, which of the following was one of the most common root causes of sentinel events in healthcare organizations?

What is the first step of a root cause analysis

What is the primary purpose of root cause analysis and failure mode and effect analysis?

What federally recognized group maintains a database of adverse patient events?

What tactic is a way to improve the reliability of a healthcare process?

How long after an improvement project has ended should measurement data be gathered to determine the project’s success?

When an IT system alerts the physician to a potential incompatibility when a new drug is prescribed for a patient, how is the system helping to prevent mistakes?

The number of actions that achieve intended results divided by the total number of actions is measuring what aspect of performance?

What is the primary reason for measuring the effectiveness of improvement actions?

The study of interactions between people, technology, and policy for the purpose of improving work reliability is called what?