MOA 192 - Quality and Performance » Fall 2022 » Week 7 Quiz
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Question #1
During what type of improvement project does the team brainstorm what could go wrong in each step of a process.
A.
Root cause analysis
B.
Failure mode and effects analysis
C.
Rapid cycle improvement
D.
Lean Six Sigma project
Question #2
According to The Joint Commission, which of the following situations represents a sentinel event?
A.
An unknown assailant robs a home health nurse at gunpoint.
B.
Family complains about possible elder abuse by a nursing aide.
C.
Patient has a stroke after being given an incorrect medication.
D.
Physician falsifies records to obtain additional reimbursement.
Question #3
What is the primary reason for analyzing patient incident data?
A.
To understand the risk of patient care lawsuits
B.
To find which caregivers are not doing their job well
C.
To identify unsafe patient care situations
D.
To create a database of patient incident information
Question #4
What is the first step of a root cause analysis?
A.
Develop risk-reduction strategies
B.
Report event to the governing board
C.
Understand what happened
D.
Identify the contributing factors
Question #5
What is the primary purpose of root cause analysis and failure mode and effect analysis?
A.
Improve patient safety
B.
Meet Medicare requirements
C.
Reduce wasteful process steps
D.
Evaluate staff performance
Question #6
What federally recognized group maintains a database of adverse patient events?
A.
Agency for Healthcare Research and Quality
B.
Patient Safety Organization
C.
National Patient Safety Foundation
D.
Quality Improvement Organization
Question #7
For what purpose would a cause and effect diagram be used during a root cause analysis?
A.
Prioritize risk reduction strategies
B.
Brainstorm reasons for the event
C.
Select members of the investigation team
D.
Pilot test process changes
Question #8
What type of form is used by hospital caregivers to document potential or actual patient safety concerns?
A.
Environmental assessment
B.
Check sheet
C.
Incident report
D.
Risk summary
Question #9
What terms are used to describe what could go wrong during a process step?
A.
Incident occurrence
B.
Incident occurrence
C.
Failure mode
Question #10
According to The Joint Commission in 2015, which of the following was one of the most common root causes of sentinel events in healthcare organizations?
A.
According to The Joint Commission in 2015, which of the following was one of the most common root causes of sentinel events in healthcare organizations?
B.
Inadequate communication between care providers
C.
Too few facilities with advanced information technology
D.
Failure of process safeguards
Question #11
According to The Joint Commission, if a mistake occurs that harms a patient, what must be told to the patient or their representative?
A.
How other patients may be affected
B.
Name of the facility’s lawyer
C.
Cause of the patient care mistake
Question #12
There is no reason to investigate what happened to cause a near miss event because no patient was harmed.
A.
False
B.
True
Question #13
The American Medical Association discourages healthcare organizations from including consumers as members of patient safety advisory groups.
A.
True
B.
False
Question #14
Failure mode and effects analysis is a prospective risk assessment technique.
A.
False
B.
True
Question #15
The likelihood of human errors causing patient harm can be greatly reduced by disciplining staff for making mistakes.
A.
True
B.
False
Question #16
What tactic is a way to improve the reliability of a healthcare process?
A.
Create redundancies.
B.
Punish staff who make mistakes.
C.
Add process steps.
D.
Encourage personal discretion.
Question #17
When an IT system alerts the physician to a potential incompatibility when a new drug is prescribed for a patient, how is the system helping to prevent mistakes?
A.
Making failures visible
B.
Mitigating harm
C.
Standardizing the process
D.
Reducing inefficiencies
Question #18
The number of actions that achieve intended results divided by the total number of actions is measuring what aspect of performance?
A.
Reliability
B.
Compliance
C.
Effectiveness
Question #19
Which of the following improvement actions can help achieve 95% process reliability?
A.
Do time-work studies to improve efficiency.
B.
Train people to complete the process steps.
C.
Standardize the process steps.
D.
Gather data on the number of failures.
Question #20
What is an improvement action considered to be strong—meaning it is more likely to achieve patient safety improvement goals than weak or intermediate actions?
A.
Process double-checks
B.
Checklists for staff to follow
C.
Tangible involvement by leadership
D.
Software enhancements
Question #21
At what level of reliability do most US hospitals now function?
A.
Less than 80 percent
B.
90 percent
C.
80 percent
D.
95 percent
Question #22
What is the primary reason for measuring the effectiveness of improvement actions?
A.
Comply with Medicare requirements
B.
Complete the P-D-S-A improvement cycle
C.
Confirm actions are successful
D.
Celebrate success with staff
Question #23
When can an organization stop measuring the effectiveness of actions taken during an improvement project?
A.
When a higher priority for improvement is identified
B.
When people are confident the improvement is permanent
C.
When data are no longer available
D.
After it is confirmed actions were implemented
Question #24
The study of interactions between people, technology, and policy for the purpose of improving work reliability is called what?
A.
Work systems analysis
B.
Quality assurance
C.
Six Sigma
D.
Human factors engineering
Question #25
How long after an improvement project has ended should measurement data be gathered to determine the project’s success?
A.
As long as required by the project measurement plan
B.
Once the Medicare requirements for QAPI have been met
C.
Six months after process improvements have been implemented
D.
Until the project sponsor is confident improvements are permanent
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