MOA 192 - Quality and Performance » Fall 2022 » Week 7 Quiz
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Question #1
During what type of improvement project does the team brainstorm what could go wrong in each step of a process.
A.
Root cause analysis
B.
Failure mode and effects analysis
C.
Rapid cycle improvement
D.
Lean Six Sigma project
Question #2
According to The Joint Commission, which of the following situations represents a sentinel event?
A.
An unknown assailant robs a home health nurse at gunpoint.
B.
Patient has a stroke after being given an incorrect medication.
C.
Physician falsifies records to obtain additional reimbursement.
D.
Family complains about possible elder abuse by a nursing aide.
Question #3
What is the primary reason for analyzing patient incident data?
A.
To find which caregivers are not doing their job well
B.
To identify unsafe patient care situations
C.
To create a database of patient incident information
D.
To understand the risk of patient care lawsuits
Question #4
What is the first step of a root cause analysis?
A.
Develop risk-reduction strategies
B.
Report event to the governing board
C.
Understand what happened
D.
Identify the contributing factors
Question #5
What is the primary purpose of root cause analysis and failure mode and effect analysis?
A.
Improve patient safety
B.
Meet Medicare requirements
C.
Reduce wasteful process steps
D.
Evaluate staff performance
Question #6
What federally recognized group maintains a database of adverse patient events?
A.
National Patient Safety Foundation
B.
Quality Improvement Organization
C.
Agency for Healthcare Research and Quality
D.
Patient Safety Organization
Question #7
For what purpose would a cause and effect diagram be used during a root cause analysis?
A.
Select members of the investigation team
B.
Pilot test process changes
C.
Prioritize risk reduction strategies
D.
Brainstorm reasons for the event
Question #8
What type of form is used by hospital caregivers to document potential or actual patient safety concerns?
A.
Incident report
B.
Environmental assessment
C.
Risk summary
D.
Check sheet
Question #9
What terms are used to describe what could go wrong during a process step?
A.
Incident occurrence
B.
Incident occurrence
C.
Failure mode
Question #10
According to The Joint Commission in 2015, which of the following was one of the most common root causes of sentinel events in healthcare organizations?
A.
Inadequate communication between care providers
B.
According to The Joint Commission in 2015, which of the following was one of the most common root causes of sentinel events in healthcare organizations?
C.
Too few facilities with advanced information technology
D.
Failure of process safeguards
Question #11
According to The Joint Commission, if a mistake occurs that harms a patient, what must be told to the patient or their representative?
A.
How other patients may be affected
B.
Name of the facility’s lawyer
C.
Cause of the patient care mistake
Question #12
There is no reason to investigate what happened to cause a near miss event because no patient was harmed.
A.
False
B.
True
Question #13
The American Medical Association discourages healthcare organizations from including consumers as members of patient safety advisory groups.
A.
False
B.
True
Question #14
Failure mode and effects analysis is a prospective risk assessment technique.
A.
False
B.
True
Question #15
The likelihood of human errors causing patient harm can be greatly reduced by disciplining staff for making mistakes.
A.
False
B.
True
Question #16
What tactic is a way to improve the reliability of a healthcare process?
A.
Encourage personal discretion.
B.
Punish staff who make mistakes.
C.
Create redundancies.
D.
Add process steps.
Question #17
When an IT system alerts the physician to a potential incompatibility when a new drug is prescribed for a patient, how is the system helping to prevent mistakes?
A.
Reducing inefficiencies
B.
Standardizing the process
C.
Making failures visible
D.
Mitigating harm
Question #18
The number of actions that achieve intended results divided by the total number of actions is measuring what aspect of performance?
A.
Effectiveness
B.
Reliability
C.
Compliance
Question #19
Which of the following improvement actions can help achieve 95% process reliability?
A.
Standardize the process steps.
B.
Gather data on the number of failures.
C.
Do time-work studies to improve efficiency.
D.
Train people to complete the process steps.
Question #20
What is an improvement action considered to be strong—meaning it is more likely to achieve patient safety improvement goals than weak or intermediate actions?
A.
Checklists for staff to follow
B.
Tangible involvement by leadership
C.
Software enhancements
D.
Process double-checks
Question #21
At what level of reliability do most US hospitals now function?
A.
Less than 80 percent
B.
95 percent
C.
80 percent
D.
90 percent
Question #22
What is the primary reason for measuring the effectiveness of improvement actions?
A.
Comply with Medicare requirements
B.
Celebrate success with staff
C.
Complete the P-D-S-A improvement cycle
D.
Confirm actions are successful
Question #23
When can an organization stop measuring the effectiveness of actions taken during an improvement project?
A.
After it is confirmed actions were implemented
B.
When data are no longer available
C.
When people are confident the improvement is permanent
D.
When a higher priority for improvement is identified
Question #24
The study of interactions between people, technology, and policy for the purpose of improving work reliability is called what?
A.
Six Sigma
B.
Human factors engineering
C.
Quality assurance
D.
Work systems analysis
Question #25
How long after an improvement project has ended should measurement data be gathered to determine the project’s success?
A.
As long as required by the project measurement plan
B.
Six months after process improvements have been implemented
C.
Until the project sponsor is confident improvements are permanent
D.
Once the Medicare requirements for QAPI have been met
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