MOA 192 - Quality and Performance » Fall 2022 » Week 7 Quiz
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Question #1
During what type of improvement project does the team brainstorm what could go wrong in each step of a process.
A.
Rapid cycle improvement
B.
Root cause analysis
C.
Lean Six Sigma project
D.
Failure mode and effects analysis
Question #2
According to The Joint Commission, which of the following situations represents a sentinel event?
A.
An unknown assailant robs a home health nurse at gunpoint.
B.
Patient has a stroke after being given an incorrect medication.
C.
Physician falsifies records to obtain additional reimbursement.
D.
Family complains about possible elder abuse by a nursing aide.
Question #3
What is the primary reason for analyzing patient incident data?
A.
To identify unsafe patient care situations
B.
To understand the risk of patient care lawsuits
C.
To create a database of patient incident information
D.
To find which caregivers are not doing their job well
Question #4
What is the first step of a root cause analysis?
A.
Report event to the governing board
B.
Develop risk-reduction strategies
C.
Identify the contributing factors
D.
Understand what happened
Question #5
What is the primary purpose of root cause analysis and failure mode and effect analysis?
A.
Reduce wasteful process steps
B.
Evaluate staff performance
C.
Meet Medicare requirements
D.
Improve patient safety
Question #6
What federally recognized group maintains a database of adverse patient events?
A.
Quality Improvement Organization
B.
Patient Safety Organization
C.
National Patient Safety Foundation
D.
Agency for Healthcare Research and Quality
Question #7
For what purpose would a cause and effect diagram be used during a root cause analysis?
A.
Prioritize risk reduction strategies
B.
Brainstorm reasons for the event
C.
Select members of the investigation team
D.
Pilot test process changes
Question #8
What type of form is used by hospital caregivers to document potential or actual patient safety concerns?
A.
Check sheet
B.
Risk summary
C.
Incident report
D.
Environmental assessment
Question #9
What terms are used to describe what could go wrong during a process step?
A.
Incident occurrence
B.
Incident occurrence
C.
Failure mode
Question #10
According to The Joint Commission in 2015, which of the following was one of the most common root causes of sentinel events in healthcare organizations?
A.
Failure of process safeguards
B.
Inadequate communication between care providers
C.
According to The Joint Commission in 2015, which of the following was one of the most common root causes of sentinel events in healthcare organizations?
D.
Too few facilities with advanced information technology
Question #11
According to The Joint Commission, if a mistake occurs that harms a patient, what must be told to the patient or their representative?
A.
Cause of the patient care mistake
B.
How other patients may be affected
C.
Name of the facility’s lawyer
Question #12
There is no reason to investigate what happened to cause a near miss event because no patient was harmed.
A.
True
B.
False
Question #13
The American Medical Association discourages healthcare organizations from including consumers as members of patient safety advisory groups.
A.
False
B.
True
Question #14
Failure mode and effects analysis is a prospective risk assessment technique.
A.
True
B.
False
Question #15
The likelihood of human errors causing patient harm can be greatly reduced by disciplining staff for making mistakes.
A.
False
B.
True
Question #16
What tactic is a way to improve the reliability of a healthcare process?
A.
Create redundancies.
B.
Encourage personal discretion.
C.
Add process steps.
D.
Punish staff who make mistakes.
Question #17
When an IT system alerts the physician to a potential incompatibility when a new drug is prescribed for a patient, how is the system helping to prevent mistakes?
A.
Making failures visible
B.
Reducing inefficiencies
C.
Standardizing the process
D.
Mitigating harm
Question #18
The number of actions that achieve intended results divided by the total number of actions is measuring what aspect of performance?
A.
Effectiveness
B.
Reliability
C.
Compliance
Question #19
Which of the following improvement actions can help achieve 95% process reliability?
A.
Gather data on the number of failures.
B.
Do time-work studies to improve efficiency.
C.
Standardize the process steps.
D.
Train people to complete the process steps.
Question #20
What is an improvement action considered to be strong—meaning it is more likely to achieve patient safety improvement goals than weak or intermediate actions?
A.
Process double-checks
B.
Software enhancements
C.
Checklists for staff to follow
D.
Tangible involvement by leadership
Question #21
At what level of reliability do most US hospitals now function?
A.
80 percent
B.
90 percent
C.
Less than 80 percent
D.
95 percent
Question #22
What is the primary reason for measuring the effectiveness of improvement actions?
A.
Confirm actions are successful
B.
Celebrate success with staff
C.
Complete the P-D-S-A improvement cycle
D.
Comply with Medicare requirements
Question #23
When can an organization stop measuring the effectiveness of actions taken during an improvement project?
A.
After it is confirmed actions were implemented
B.
When data are no longer available
C.
When people are confident the improvement is permanent
D.
When a higher priority for improvement is identified
Question #24
The study of interactions between people, technology, and policy for the purpose of improving work reliability is called what?
A.
Work systems analysis
B.
Human factors engineering
C.
Quality assurance
D.
Six Sigma
Question #25
How long after an improvement project has ended should measurement data be gathered to determine the project’s success?
A.
Six months after process improvements have been implemented
B.
Once the Medicare requirements for QAPI have been met
C.
As long as required by the project measurement plan
D.
Until the project sponsor is confident improvements are permanent
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