Management 360 - Management and Organizational Behavior 2 » Fall 2019 » Quiz 9
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Question #1
_________ is when information about the situation, goals, or criteria is incomplete or can be interpreted in many ways.
A.
Uncertainty
B.
Risk
C.
Ambiguity
D.
Bounded rationality
Question #2
This type of analysis isolates the variables in a system that can truly be addressed through management intervention.
A.
Systemic-based
B.
Problem-based
C.
Solution-based
D.
Policy-based
Question #3
Which of the following is NOT a factor that determines a situation’s level of certainty?
A.
Knowledge
B.
Cognitive abilities
C.
Time
D.
Information
Question #4
According to the chapter, what is one of the possible reasons for the 1987 NASA disaster?
A.
Ambiguity
B.
Bounded rationality
C.
Illusion of control
D.
Groupthink
Question #5
If a problem is very specialized, which of the following techniques is most effective?
A.
Production blocking
B.
Groupthink
C.
Group brainstorming
D.
Individual brainstorming
Question #6
When a decision is made based on beliefs or assumptions despite evidence to the contrary, it is known as a(n):
A.
Reasoned judgment
B.
Intuitive decision
C.
Prior-hypothesis bias
D.
Programmed decision
Question #7
Which of the following is NOT TRUE of the classical decision-making model?
A.
A normative model
B.
Considers limitations in information availability, time, and individual cognitive processing
C.
Presumes that managers can make a reasoned judgment
D.
Leads to an optimal decision
E.
All of the above are true
Question #8
Group brainstorming is beneficial when a problem is:
A.
Complex
B.
Both A and B
C.
Both B and C
D.
Cross-functional
E.
Specialized
Question #9
Saying that “this has never worked in the past, it won’t work in the future,” is an example of:
A.
Ambiguity
B.
Representative bias
C.
Prior-hypothesis bias
D.
Dialectical inquiry
Question #10
Which pattern of behavior is shown when a manager applies a short-term fix that results in long-term, unintended consequences?
A.
Satisficing
B.
Reinforcing engine
C.
Groupthink
D.
Balancing correction
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