A.   A leader’s role is to take full responsibility when people and organizations fail.

B.   A leader’s role is to influence others to achieve organizational goals.

C.   A leader’s role is to force other people in an organization to achieve their goals.

A.   Apple focuses on how to make the best products.

B.   Apple focuses on why it makes its products.

C.   Apple focuses on what products people really want.

A.   Successful people don’t think from the outside in, they think from the inside out.

B.   People don’t buy what you do, they buy why you do it.

C.   Winning companies remember the law of diffusion of innovation.

A.   emotion

B.   reason

C.   perception

A.   empowerment

B.   contemporary management

C.   departmentalization

A.   as individuals who support and serve other individuals within an organization through the process of empowerment

B.   as members of an organization who use their positional authority over employees to achieve goals

C.   as individuals who interweave different management types in an effort to meet organizational goals

A.   a functional manager

B.   a supervisory manager

C.   a top manager

A.   They manage a team that makes a company’s products.

B.   They manage employees responsible for behind-the-scenes organizational work.

C.   They manage the planning, execution, and completion of a project.

A.   general manager

B.   project manager

C.   team manager

A.   negotiator

B.   leader

C.   spokesperson

A.   liaison

B.   leader

C.   figurehead

A.   disseminator

B.   monitor

C.   spokesperson

A.   Several patrons get food poisoning after eating at a restaurant.

B.   New products compete for limited shelf space at a grocery store.

C.   Union employees at a coffee shop bargain for a pay increase.

A.   by using interpersonal skills to gather information and make decisions regarding that information

B.   by knowing how to do every job within an organization and explaining it to employees

C.   by understanding how to influence others to do what they want them to do

A.   predicting the problems with a certain business model

B.   keeping a detailed record of the organization’s daily progress

C.   setting objectives and determining how to achieve them

A.   strategic

B.   tactical

C.   operational

A.   by developing a structure and assigning workers to their roles

B.   by maintaining an ordered list of their personal tasks

C.   by determining the company’s objectives

A.   departmentalization

B.   job design

C.   operational planning

A.   to ensure that jobs are not too repetitive

B.   to decide how to cluster jobs into departments

C.   to effectively allocate human resources

A.   by telling their subordinates exactly what they expect from them

B.   by pursuing an education in behavioral sciences

C.   by understanding their subordinates’ personalities, values, attitudes, and emotions

A.   They will focus on winning a promotion to a higher paying position.

B.   They will enthusiastically work toward the organization’s objectives.

C.   They will exert minimal effort.

A.   earning a profit for the company

B.   setting clear standards and making sure they are met

C.   understanding the personalities of subordinates

A.   control techniques

B.   compliance

C.   collaboration

A.   ensure that the work of subordinates is consistent with and contributes to organizational objectives

B.   manipulate the emotions of subordinates so that they are afraid to question their supervisors

C.   regulate the personal behavior of subordinates to conform with the values of company owners

A.   influencing, caring, trusting, and empowering

B.   leading, planning, informing, and deciding

C.   planning, organizing, leading, and controlling