A.   A leader’s role is to take full responsibility when people and organizations fail.

B.   A leader’s role is to force other people in an organization to achieve their goals.

C.   A leader’s role is to influence others to achieve organizational goals.

A.   Apple focuses on why it makes its products.

B.   Apple focuses on what products people really want.

C.   Apple focuses on how to make the best products.

A.   People don’t buy what you do, they buy why you do it.

B.   Winning companies remember the law of diffusion of innovation.

C.   Successful people don’t think from the outside in, they think from the inside out.

A.   perception

B.   emotion

C.   reason

A.   contemporary management

B.   empowerment

C.   departmentalization

A.   as members of an organization who use their positional authority over employees to achieve goals

B.   as individuals who interweave different management types in an effort to meet organizational goals

C.   as individuals who support and serve other individuals within an organization through the process of empowerment

A.   a top manager

B.   a supervisory manager

C.   a functional manager

A.   They manage employees responsible for behind-the-scenes organizational work.

B.   They manage the planning, execution, and completion of a project.

C.   They manage a team that makes a company’s products.

A.   general manager

B.   project manager

C.   team manager

A.   leader

B.   spokesperson

C.   negotiator

A.   liaison

B.   leader

C.   figurehead

A.   disseminator

B.   monitor

C.   spokesperson

A.   Several patrons get food poisoning after eating at a restaurant.

B.   Union employees at a coffee shop bargain for a pay increase.

C.   New products compete for limited shelf space at a grocery store.

A.   by understanding how to influence others to do what they want them to do

B.   by using interpersonal skills to gather information and make decisions regarding that information

C.   by knowing how to do every job within an organization and explaining it to employees

A.   predicting the problems with a certain business model

B.   setting objectives and determining how to achieve them

C.   keeping a detailed record of the organization’s daily progress

A.   tactical

B.   operational

C.   strategic

A.   by determining the company’s objectives

B.   by maintaining an ordered list of their personal tasks

C.   by developing a structure and assigning workers to their roles

A.   job design

B.   departmentalization

C.   operational planning

A.   to decide how to cluster jobs into departments

B.   to effectively allocate human resources

C.   to ensure that jobs are not too repetitive

A.   by understanding their subordinates’ personalities, values, attitudes, and emotions

B.   by telling their subordinates exactly what they expect from them

C.   by pursuing an education in behavioral sciences

A.   They will exert minimal effort.

B.   They will focus on winning a promotion to a higher paying position.

C.   They will enthusiastically work toward the organization’s objectives.

A.   earning a profit for the company

B.   setting clear standards and making sure they are met

C.   understanding the personalities of subordinates

A.   compliance

B.   collaboration

C.   control techniques

A.   manipulate the emotions of subordinates so that they are afraid to question their supervisors

B.   ensure that the work of subordinates is consistent with and contributes to organizational objectives

C.   regulate the personal behavior of subordinates to conform with the values of company owners

A.   leading, planning, informing, and deciding

B.   planning, organizing, leading, and controlling

C.   influencing, caring, trusting, and empowering