A.   A leader’s role is to influence others to achieve organizational goals.

B.   A leader’s role is to force other people in an organization to achieve their goals.

C.   A leader’s role is to take full responsibility when people and organizations fail.

A.   Apple focuses on why it makes its products.

B.   Apple focuses on what products people really want.

C.   Apple focuses on how to make the best products.

A.   Winning companies remember the law of diffusion of innovation.

B.   People don’t buy what you do, they buy why you do it.

C.   Successful people don’t think from the outside in, they think from the inside out.

A.   reason

B.   emotion

C.   perception

A.   departmentalization

B.   contemporary management

C.   empowerment

A.   as members of an organization who use their positional authority over employees to achieve goals

B.   as individuals who support and serve other individuals within an organization through the process of empowerment

C.   as individuals who interweave different management types in an effort to meet organizational goals

A.   a supervisory manager

B.   a top manager

C.   a functional manager

A.   They manage the planning, execution, and completion of a project.

B.   They manage a team that makes a company’s products.

C.   They manage employees responsible for behind-the-scenes organizational work.

A.   general manager

B.   team manager

C.   project manager

A.   spokesperson

B.   negotiator

C.   leader

A.   figurehead

B.   leader

C.   liaison

A.   monitor

B.   disseminator

C.   spokesperson

A.   New products compete for limited shelf space at a grocery store.

B.   Union employees at a coffee shop bargain for a pay increase.

C.   Several patrons get food poisoning after eating at a restaurant.

A.   by understanding how to influence others to do what they want them to do

B.   by knowing how to do every job within an organization and explaining it to employees

C.   by using interpersonal skills to gather information and make decisions regarding that information

A.   setting objectives and determining how to achieve them

B.   predicting the problems with a certain business model

C.   keeping a detailed record of the organization’s daily progress

A.   tactical

B.   strategic

C.   operational

A.   by determining the company’s objectives

B.   by developing a structure and assigning workers to their roles

C.   by maintaining an ordered list of their personal tasks

A.   departmentalization

B.   job design

C.   operational planning

A.   to effectively allocate human resources

B.   to decide how to cluster jobs into departments

C.   to ensure that jobs are not too repetitive

A.   by understanding their subordinates’ personalities, values, attitudes, and emotions

B.   by pursuing an education in behavioral sciences

C.   by telling their subordinates exactly what they expect from them

A.   They will exert minimal effort.

B.   They will enthusiastically work toward the organization’s objectives.

C.   They will focus on winning a promotion to a higher paying position.

A.   earning a profit for the company

B.   setting clear standards and making sure they are met

C.   understanding the personalities of subordinates

A.   control techniques

B.   compliance

C.   collaboration

A.   ensure that the work of subordinates is consistent with and contributes to organizational objectives

B.   manipulate the emotions of subordinates so that they are afraid to question their supervisors

C.   regulate the personal behavior of subordinates to conform with the values of company owners

A.   leading, planning, informing, and deciding

B.   planning, organizing, leading, and controlling

C.   influencing, caring, trusting, and empowering