A.   Leadership skills are developed by conducting surveys.

B.   Leaders are distinct from followers because of specific characteristics.

C.   Leaders are all aloof and distant.

A.   rewards

B.   objectives

C.   behaviors

A.   by their own behavior

B.   by punishing inaction

C.   by waiting for their followers to set cues

A.   by letting employees figure things out for themselves

B.   by anticipating all tasks a follower might need to perform and explaining them ahead of time

C.   by establishing standard operating procedures

A.   the way a leader interacts with followers or acts in situations that require direction

B.   the way a leader portrays themself on their resumé or in job interviews

C.   the way a leader dresses at a place of employment or when traveling on business

A.   They listen to others, accept outside advice regularly, and allow followers to make group decisions.

B.   They tell employees what to do, keep a close watch on workers, and make decisions without input from followers.

C.   They let employees manage themselves, give workers autonomy, and incorporate participation from followers.

A.   the ability they have to manipulate others

B.   the number of subordinates reporting to them

C.   the decision-making power they hold

A.   by collaborating with their followers

B.   by coercing action from their followers

C.   by creating flexibility for their followers

A.   through nonverbal emotional expressiveness or cues

B.   through close and direct supervision and coercion

C.   through a transactional exchange of benefits

A.   as inspirational and influential communicators

B.   as spiritual leaders

C.   as overly emotional and sensitive leaders

A.   Followers trust charismatic leaders and are motivated to prove their loyalty by taking risks to achieve the leader’s goals.

B.   Followers tend to find the enthusiasm of charismatic leaders to be exhausting, which leads to a lack of motivation.

C.   Followers of charismatic leaders often feel stifled by their inability to relate to the leader’s values and vision for the company.

A.   They have highly developed interpersonal skills.

B.   They are transformational.

C.   They have excessive confidence.

A.   They are intentionally involved in the decision-making process.

B.   They must follow orders without questioning their superiors.

C.   They are heavily supervised in their day-to-day activities.

A.   Organizations can quickly adapt to crisis situations.

B.   Employees are intrinsically motivated.

C.   Leaders don’t need to make any decisions.

A.   It is unsatisfying for employees.

B.   It is less effective in an emergency.

C.   It is unable to listen to differing views.

A.   by appealing to their emotions and values

B.   by implementing logic and reason

C.   by coercion and assertive influence

A.   secure support for changes to routine processes and procedures

B.   gain commitment from stakeholders to work on new projects

C.   motivate action by people who have little stake in a venture

A.   allow their followers to work on their own

B.   expect the best from everyone

C.   lead by example and have high ethical standards

A.   when the team is highly functional and intrinsically motivated

B.   when workers need close and constant supervision

C.   when a leader is trying to gain support for a new project

A.   through coercion

B.   by example

C.   with emotion

A.   to value employees’ needs over the needs of the company

B.   to achieve organizational goals by supporting the growth of followers

C.   to live up to the privilege of being a leader of people

A.   set up a system of rewards and punishments

B.   develop a system for receiving follower input

C.   allow their followers to manage themselves

A.   It may not convince followers that they can benefit from doing what leaders request.

B.   It may not let followers work within the existing organizational structure.

C.   It may not encourage followers to feel enthusiasm about company objectives.

A.   Work to achieve group objectives in exchange for rewards.

B.   Place the interests of the organization or society above their own.

C.   Obey orders from the supervisor without asking any questions.

A.   by rewarding them with annual bonuses

B.   by threatening them with termination

C.   by empowering them through education

A.   by staying with a company long enough to observe how it has changed

B.   by addressing organizational needs through incremental changes

C.   by blending a number of leadership styles to influence followers