A.   Leadership skills are developed by conducting surveys.

B.   Leaders are all aloof and distant.

C.   Leaders are distinct from followers because of specific characteristics.

A.   objectives

B.   behaviors

C.   rewards

A.   by their own behavior

B.   by punishing inaction

C.   by waiting for their followers to set cues

A.   by establishing standard operating procedures

B.   by anticipating all tasks a follower might need to perform and explaining them ahead of time

C.   by letting employees figure things out for themselves

A.   the way a leader portrays themself on their resumé or in job interviews

B.   the way a leader interacts with followers or acts in situations that require direction

C.   the way a leader dresses at a place of employment or when traveling on business

A.   They tell employees what to do, keep a close watch on workers, and make decisions without input from followers.

B.   They listen to others, accept outside advice regularly, and allow followers to make group decisions.

C.   They let employees manage themselves, give workers autonomy, and incorporate participation from followers.

A.   the number of subordinates reporting to them

B.   the decision-making power they hold

C.   the ability they have to manipulate others

A.   by collaborating with their followers

B.   by creating flexibility for their followers

C.   by coercing action from their followers

A.   through close and direct supervision and coercion

B.   through a transactional exchange of benefits

C.   through nonverbal emotional expressiveness or cues

A.   as spiritual leaders

B.   as overly emotional and sensitive leaders

C.   as inspirational and influential communicators

A.   Followers trust charismatic leaders and are motivated to prove their loyalty by taking risks to achieve the leader’s goals.

B.   Followers of charismatic leaders often feel stifled by their inability to relate to the leader’s values and vision for the company.

C.   Followers tend to find the enthusiasm of charismatic leaders to be exhausting, which leads to a lack of motivation.

A.   They are transformational.

B.   They have excessive confidence.

C.   They have highly developed interpersonal skills.

A.   They are heavily supervised in their day-to-day activities.

B.   They are intentionally involved in the decision-making process.

C.   They must follow orders without questioning their superiors.

A.   Employees are intrinsically motivated.

B.   Organizations can quickly adapt to crisis situations.

C.   Leaders don’t need to make any decisions.

A.   It is less effective in an emergency.

B.   It is unsatisfying for employees.

C.   It is unable to listen to differing views.

A.   by implementing logic and reason

B.   by coercion and assertive influence

C.   by appealing to their emotions and values

A.   secure support for changes to routine processes and procedures

B.   motivate action by people who have little stake in a venture

C.   gain commitment from stakeholders to work on new projects

A.   lead by example and have high ethical standards

B.   expect the best from everyone

C.   allow their followers to work on their own

A.   when workers need close and constant supervision

B.   when a leader is trying to gain support for a new project

C.   when the team is highly functional and intrinsically motivated

A.   by example

B.   with emotion

C.   through coercion

A.   to value employees’ needs over the needs of the company

B.   to achieve organizational goals by supporting the growth of followers

C.   to live up to the privilege of being a leader of people

A.   allow their followers to manage themselves

B.   develop a system for receiving follower input

C.   set up a system of rewards and punishments

A.   It may not encourage followers to feel enthusiasm about company objectives.

B.   It may not convince followers that they can benefit from doing what leaders request.

C.   It may not let followers work within the existing organizational structure.

A.   Work to achieve group objectives in exchange for rewards.

B.   Obey orders from the supervisor without asking any questions.

C.   Place the interests of the organization or society above their own.

A.   by rewarding them with annual bonuses

B.   by threatening them with termination

C.   by empowering them through education

A.   by staying with a company long enough to observe how it has changed

B.   by addressing organizational needs through incremental changes

C.   by blending a number of leadership styles to influence followers