A.   Leadership skills are developed by conducting surveys.

B.   Leaders are distinct from followers because of specific characteristics.

C.   Leaders are all aloof and distant.

A.   rewards

B.   objectives

C.   behaviors

A.   by waiting for their followers to set cues

B.   by their own behavior

C.   by punishing inaction

A.   by establishing standard operating procedures

B.   by anticipating all tasks a follower might need to perform and explaining them ahead of time

C.   by letting employees figure things out for themselves

A.   the way a leader interacts with followers or acts in situations that require direction

B.   the way a leader portrays themself on their resumé or in job interviews

C.   the way a leader dresses at a place of employment or when traveling on business

A.   They tell employees what to do, keep a close watch on workers, and make decisions without input from followers.

B.   They listen to others, accept outside advice regularly, and allow followers to make group decisions.

C.   They let employees manage themselves, give workers autonomy, and incorporate participation from followers.

A.   the ability they have to manipulate others

B.   the decision-making power they hold

C.   the number of subordinates reporting to them

A.   by collaborating with their followers

B.   by creating flexibility for their followers

C.   by coercing action from their followers

A.   through a transactional exchange of benefits

B.   through nonverbal emotional expressiveness or cues

C.   through close and direct supervision and coercion

A.   as inspirational and influential communicators

B.   as spiritual leaders

C.   as overly emotional and sensitive leaders

A.   Followers tend to find the enthusiasm of charismatic leaders to be exhausting, which leads to a lack of motivation.

B.   Followers trust charismatic leaders and are motivated to prove their loyalty by taking risks to achieve the leader’s goals.

C.   Followers of charismatic leaders often feel stifled by their inability to relate to the leader’s values and vision for the company.

A.   They are transformational.

B.   They have highly developed interpersonal skills.

C.   They have excessive confidence.

A.   They must follow orders without questioning their superiors.

B.   They are intentionally involved in the decision-making process.

C.   They are heavily supervised in their day-to-day activities.

A.   Organizations can quickly adapt to crisis situations.

B.   Employees are intrinsically motivated.

C.   Leaders don’t need to make any decisions.

A.   It is less effective in an emergency.

B.   It is unsatisfying for employees.

C.   It is unable to listen to differing views.

A.   by implementing logic and reason

B.   by coercion and assertive influence

C.   by appealing to their emotions and values

A.   motivate action by people who have little stake in a venture

B.   gain commitment from stakeholders to work on new projects

C.   secure support for changes to routine processes and procedures

A.   allow their followers to work on their own

B.   expect the best from everyone

C.   lead by example and have high ethical standards

A.   when a leader is trying to gain support for a new project

B.   when the team is highly functional and intrinsically motivated

C.   when workers need close and constant supervision

A.   by example

B.   through coercion

C.   with emotion

A.   to achieve organizational goals by supporting the growth of followers

B.   to value employees’ needs over the needs of the company

C.   to live up to the privilege of being a leader of people

A.   allow their followers to manage themselves

B.   set up a system of rewards and punishments

C.   develop a system for receiving follower input

A.   It may not let followers work within the existing organizational structure.

B.   It may not convince followers that they can benefit from doing what leaders request.

C.   It may not encourage followers to feel enthusiasm about company objectives.

A.   Place the interests of the organization or society above their own.

B.   Work to achieve group objectives in exchange for rewards.

C.   Obey orders from the supervisor without asking any questions.

A.   by threatening them with termination

B.   by rewarding them with annual bonuses

C.   by empowering them through education

A.   by blending a number of leadership styles to influence followers

B.   by addressing organizational needs through incremental changes

C.   by staying with a company long enough to observe how it has changed